Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-it

  7705 Northshore Pl North Little Rock, AR 72118-5301

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  Shred-It

  4129 Commercial Center Dr Austin, TX 78744

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

• 

  Shred It

  9087 Westphal Ln Neenah, WI 54956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company entered a partnership with Stericycles Shred-it ****************************** As part of the services provided, our company was to receive trash cans specifically designated for papers to be shredded. We did not receive the containers, even after repeated requests made to the company by e-mail and phone. After cancelling services with Shred-it, we finally received the trash cans, which we no longer needed. We attempted to contact Shred-it to pick up the trash cans and had no response, however, we did receive a bill for services which were never provided. We responded to the company through phone calls and e-mails once again to dispute the charges. The company continued to insist we owed them payment, which they eventually sent to a collection agency. We attempted to dispute the charges once again through mailed letter but did not hear back from the company until we were sent another collection notice.

  

  Business Response

  Date: 08/14/2023

  We have worked with ******************** and have resolved her complaint. ************************ issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been getting past due statements and collection letters from Stericycle. They list our company as their customer, under the account # **********. We contacted them to inform them that there are several companies using the same name *********** Systems, and we have only one location; we are not their customer. Month in month out, the cycles repeat. Every time we call, they say they will correct the records. But the collection letters escalate and threaten with legal actions. They don't bother to verify with the service location for the correct billing address. I am giving them the benefits of doubt that they are not committing mail fraud by sending us threatening letters for services not provided. But their failure to address this months-long problem is aggravating. I ask that they change their record and stop this harassments.

  

  Business Response

  Date: 08/21/2023

  We have been in contact with ******** and are continuing to work with him on a resolution.

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is ********** for **************************************************************. I had a balance of $206.97. I paid this balance on 6/22/23, but it still shows this as a balance. NOW I AM GETTING A LETTER FROM A COLLECTION COMPANY!!! I have sent three emails in the last few weeks and called them, but there is no resolution. I have a receipt FROM THEM showing the payment, but they are not showing it. (current balance they still show and the payment receipt from June for the total amount attached below)

  

  Business Response

  Date: 08/07/2023

  We have reached out to **************** and have resolved his complaint. Removal is scheduled for Friday March 10th.  ******************** issue has been escalated to leadership to review process and coach the team.
  

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/23 I received a statement for a balanced owed for a service that was never established. Earlier this spring I attempted to establish service and "Shred-It" was never able to coordinate delivery of bin or establish a pick up routine. The salesperson would not return calls and customer service was unresponsive. After approx 1 month I emailed both salesperson and customer service that if they could not fulfill service request that I would like to cancel. I emailed " *************Please help me understand why I am getting this bill? When we spoke and communicated by email you assured me that our account had been cancelled and we were not being charged. I will forward that email under separate cover and cc the customer relations group. Yet last week we saw a driver attempt to collect at our location and we do not have a container onsite as we never established service. The driver was polite enough and when I expressed my concern understood. Please assist getting this issue resolved.On June 9th ******************************* responded to inquire about my concern. On June 30th I received the following response from Stericycle representative ********************** " Hello *****, I apologize, I primarily work on the phones and have gotten a bit behind in emails. You are absolutely correct, this account should have been cancelled. That is my fault, I had to put in a ticket in order to make changes to the account (in order to cancel). The account is now cancelled and I have created a billing credit case for the invoice Billing Document ********** ref # ********. Hope you have a great Holiday ahead. Again, sincerely apologize. Respectfully,******" A few weeks later a "Shredit" driver attempted to collect and was shown that I do not have a bin nor use their service. He told me that this happened often and not surprised. Once again on 7/17 a Shredit driver attempted to pick up and was told that account was cancelled. On 7/27 I received another invoice for services not rendered.

  

  Business Response

  Date: 08/03/2023

  We have worked with ****************** and have resolved his complaint. Mr. **************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will continue to monitor their billing and reach out should they not hold to their agreement. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business paid by check for our services and our credit card was charged for the same services on 3/20/2023. I called the first time on 3/29/2023 to request a refund of $612.28. I called again on 4/26/2023 and was told it was in the final stages of approval. I called again on 5/11/2023 and was told I was on day 31 of 30-60 day turnaround time frame. I called again on 7/12/2023 and was told they would expedite my request with a supervisor. I called again 7/27/2023 and was told again that they would create a ticket to expedite the request with a supervisor. It has been 4 months now.

  

  Business Response

  Date: 08/07/2023

  We have been in contact with ****************** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 08/07/2023

  BBB,

  As of 8/7/23 this matter has been resolved.  I received the refund check today.  

   

  Thank you,

  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for services in error. Shred it refuses to resolve my issues. I cancelled my service in December and returned my cabinets in March due to a fire. Site number ********** under Medicus Billing. They have turned my account over to a collection agency and the agency is ignoring my letters. See letter below The balance you are reporting for Shred it is being disputed.Our account with Shred has been cancelled due to closure of our office on 12/20/2022. We received a final bill and paid this in full.Cease all collections efforts until you can provide me with a list of all charge and payments for 2023 along with an explanation of why a balance is due.I have a credit that has been unapplied.

  

  Business Response

  Date: 08/01/2023

  We have reached out to **************** and have resolved her complaint.  ******************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the Executive Director for a nonprofit organization, ************. We discontinued services with Shred-It at the end of December 2022. This was due to inconsistent pick-*** and because they were completely unresponsive to phone calls about the issue. We contracted with a new company who picked up the documents to be destroyed on 1/4/23 and left the new bins. On 1/5/23, Shred-it picked up their empty bins. We subsequently received a bill for $168.05 which included $75 for picking up the bins and $93.05 for document destruction which did not take place. The bins were empty as the documents were destroyed the day before by the new company. We paid the $75 fee for returning the bins but included information that no documents were destroyed. We continued to receive bills for the $93.05 for a service that was not provided. We responded twice with letters explaining this with the document destruction confirmation from the new company. Shred-It has not responded to either letter and has turned this over to a collections agency. We have provided the same information to the collections agency per the dispute procedure but this issue is unresolved. Shred-it has been totally unresponsive to a simple problem that we have documentation of.

  

  Business Response

  Date: 07/31/2023

  We have worked with Mr. ***********;and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team. 

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20379621
  
  I am rejecting this response because: 

  Shred-It did call me but I have received no follow-up communication from them confirming the resolution I asked for (that we be removed from the collections agency and any notice to credit reporting agencies had been corrected).

   

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/23/2023

  We have been in contact with **************** and have resolved his complaint.

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, we contracted with Shred-It for a records disposal for an office that was closing, and we had to give them a credit card number in order to schedule the pickup. We needed a specific date, 8/29/22, for this process which was agreed to with the local Shred-it representative. On that date no one showed up and several calls to dispatch went unanswered. Several days later we received a call that a truck was dispatched and so we made rush arrangements to get someone over to the office. Shred-it only made one trip for the disposal.When we received our credit card statement in October 2022 it was noted that we were billed for two pickups. I contacted customer service at that time who stated that we would receive a credit for the mistaken second pickup. After numerous phone calls about the credit, we received an email from Steri-Cycle on 1/16/23 that the credit had been approved and they were in process of refunding the credit [please see the attached documents]. It has now been 6 months since we received the email from Steri-cycle and 11 months since the pickup and we have still not received the credit. I have called customer service numerous times and while polite they are simply reading off a computer screen and are basically useless.After 44 years in business I can honestly say that this is the most dysfunctional company I have ever worked with.

  

  Business Response

  Date: 08/07/2023

  We have been in contact with ****************** and are continuing to work with him on a resolution.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company hired Shred It / Stericycle in Aug. 2022 to shred 1 large bin of papers. We were charged 3 times for the service. After several calls over the following months I was told that we would be refunded via email dated 1/3/23 in the amount of $156.00. By July 2023 I have still not received the refund. Attached is the email from them letting me know that I would be refunded $153.53. I also received a call today saying that they would process it ASAP, however it has been now almost a year since the service. I would never use them again.

  

  Business Response

  Date: 07/18/2023

  We have worked with ************ and have resolved her complaint. Ms. ******* issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20304148
  
  I am rejecting this response because:

   

  Good morning,

   

  I still have not received the reimbursement from Shred-It.  They sent an email telling me it had been processed but after waiting for almost a week it still has not shown up as a refund to our credit card.

   

  Kind regards,

  ***********************

  

  Business Response

  Date: 07/27/2023

  We followed up with Ms. ***** and she confirmed that the refund was received. 

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a government facility that hired Shred-It. We had been their loyal customer for at least 30 years. During these years, we have overlooked their mistakes.Weve had the following issues:Billing / Invoice issues No communication whatsoever.No documentation of phone calls or what we request on file.Constant changing of scheduling dates and pick up.Having to call multiple departments and speak to multiple people to request one thing.Sending a driver who is oblivious to what needed to be done.Signed a contract for three years, but when the customer service representative called, she had stated that it was for five years. Billing us for service that we will not be using.The inconvenience of having to talk to three or more people when trying to cancel.Sending email confirmations that are not clear. ******** service agent, not being able to validate or confirm information prior to call. Example: customer service agent unable to reference any conversations about our account with them, because there is no documentation.As we have shown loyalty to this company for many years, we would like to think as a business they would improve and consider our complaints. Instead they continually make mistakes, provide incorrect information, and ability to execute their services correctly. We feel that it is unnecessary to pay for the services for the next three years, considering we are not receiving the services whatsoever. As a business, the inability and incompetence for them to do their job correctly, is disappointing. In addition to that contracts are signed electronically, which we have not received a copy for.

  

  Business Response

  Date: 06/23/2023

  We have worked with ******************** and have resolved his complaint. ************************ issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20197538
  
  I am rejecting this response because: Even though the leadership called 6/23/2023 and was very polite and understanding.she advised there was nothing she could do about the pending contract money because that was a different department that handles that. She did advised that she completely understood the disconnect between all the different departments for this company. She was able to take some of the money off because she found an error in the billing.However still not happy about having to pay the rest of the remaining money for the contract that wont be used. $800. For poor customer service, which we have been a customer for 30 years. Loyalty is a TWO way street and thats why Im cutting my losses now.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/28/2023

  When speaking with ******************** he acknowledged and understood that cancelling his contract early would result in early termination fees as outlined in the Terms and Conditions of his contract. His customer service feedback has been escalated to leadership to review processes. 

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is the only resolution and accept it for what it is .
  
  Sincerely,
  
  ***********************