Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-it

  7705 Northshore Pl North Little Rock, AR 72118-5301

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  Shred-It

  4129 Commercial Center Dr Austin, TX 78744

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

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  Shred It

  9087 Westphal Ln Neenah, WI 54956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted with Shred-It for destruction of hard-drives and cartridges. I signed a quote that gave a total of 2 minimum service charges, one for each type of media to be destroyed. But I was told by the sales rep that there would only be one minimum service charge ($250) that actually included the destruction of the first 10 hard-drives and the cartridges would be $25 as long as they all fit in one media box. He said that it was a fluke of how the quotes present that the service charge was there twice. On the first service date, 6/20/23, Invoice: **********, the driver went to the wrong address. The address had been changed a week prior and an entirely new quote and account were created for that. Yet, Shred-it charged me for that missed pick-up, $631.76; 2 minimum service fees and then fuel surcharge and an environmental surcharge. I let *********** know; he said he would fix it and never did. I filed dispute with credit card company and am talking to ***************** They have now said they will refund that amount by holding it on account. The second service date was 7/10/23, Invoice: **********, $795.56. This went as planned, but again I was charged 2 minimum service charges, so $250 for the pick up and destruction of 5 cartridges instead of the $25 I was told. And of course fuel and environmental surcharges. They are refusing to remove the 2nd minimum service charge. I have filed a dispute with my credit card company. I am challenging $225 of that invoice. I do not want the 1st invoice as a credit on my account as I will never use their services again, no need and no desire. I want the money back as check or credit on my card. They did not ask how I wanted it. And I see no reason that this credit needs to wait 2 billing cycles to occur. They charged my card on 7/12/23 for this non-service invoice.

  

  Business Response

  Date: 09/12/2023

  We have been in contact with ************************ and are continuing to work with her on a resolution.

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20546159
  
  I am rejecting this response because:  it does not really say anything and nothing has been resolved yet.  It is true, that they did contact me right away and there has been some communication.  Basically, I was advised that the refund for the charges on the first service date, where they failed to show at the correct address will be granted and is visible as a credit in my account, only to them.  I can't see the credit, and I don't want a credit, I want a refund.  But this had already been promised to me before I filed the complaint with BBB weeks ago and no credit has been issued.  

  We are still discussing my request to refund me for double charging the minimum service fee.  

  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 09/22/2023

  We have continued to work with ************************ and have resolved her complaint.

  Customer Answer

  Date: 09/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have refunded the money requested.   But it's a shame I had to escalate the issue by filling a formal complaint because customer service was not responsive. 

  I also stand by my complaint of lousy customer service and communication throughout the process of the job for which I hired them.   Would not recommend them. 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H31373233343336**3235H28883 Network Place *******, ** ***** RE: Account #********** Client: ************ Nursing Home Dear H31353835343034**3731H, Again, I am contacting you to let you know that this is a fraudulent invoice. Since this has fallen on deaf ears, I have no recourse but to invoice H31353835343034**3731H for rental of my property due to your miscommunication with your staff to pick up the bins. Have a great day. From my 5/22/23 Notice to You, which is attached: I am in receipt of a notice dated 5/1/23 from A.R.M. ********** **** representing H31353835343034**3731H. It is stating that there is a balance due of ******. This is incorrect. Your services were given a 60 day notice and cancelled effective 9/30/21 due to Shred It drivers not following CDC guidelines within a nursing home. You can review your cancellation notice #********. We should be charging you rental as your containers sat here for over two months before WE called you to inquire when you would be picking them up. At that time, we were told by your representative that Shred It was getting sold to another company and there was a mix up and we were given another cancellation #******** &#**;to make sure the containers got picked up&#**;. Again, the containers sat here awaiting pick up. I called and said we were going to have to set them outside as we needed that space that they had been stored. We received a reference # ******* and ANOTHER cancellation number of ********. Shred It assured me it was their mistake due to changes within their company. I did speak with ******* in July 2022 at ************ regarding the long delay and all of our check numbers and the dates they cleared the bank and she assured me our account was paid in full. My last communication was on 10/21/22 with Gabby at **************************************** letting her know the same information that I gave to ******* back in July 2022. Please take us off of your outstanding list as it is inaccurate. We are paid in full and do not owe you. Sincerely, *************************, CFO ************ CC: **** Attorney General, ******************* H333735363534353136**H

  

  Business Response

  Date: 10/24/2023

  We have worked with ****************** and have resolved her complaint. ****************** issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over 4 months trying to get an account merged. ********************** has created a duplicate account for the same service location and when we attempt to pay our bill they apply the payments to the duplicated account this results in them sending us to collections for unpaid bills when that is inaccurate. I have spent months trying to get this seemingly simple task completed and Shredit has repeatedly told me its complete, which is completely false and very easy to see when I login to their website. Their is an account that needs to be merged and removed because it is not possible for us to pay on it and they keep applying payments to that account all while billing us to the other account. This makes no sense to me how this even happens let alone why this is so hard to fix. I have spoken to countless representatives been given numerous case numbers and still nothing has been resolved and they keep trying to close the case.

  

  Business Response

  Date: 09/11/2023

  We have worked with ********************** and have resolved her complaint. Ms. ****************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20543332
  
  I am rejecting this response because:
  There is still an issue with our account. The attached bills were readded to our account with an august date but they are invoices from May that had already been paid.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 09/29/2023

  We have continued worked with ********************** and have provided her a resolution to her complaint.

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20543332
  
  I am rejecting this response because:
  This is still not resolved. There are bills inaccurately posted to the wrong accounts. I have attempted to resolve the open invoices for the ones posted to the correct account but this is still a mess.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/20/2023

  We have been in contact with ********************** and are continuing to work with her on a resolution.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is billing ** for services that belong to another company. We have tried for over a year to get them to change the information. Each time we talk to someone, they say it's fixed. Now the company is trying to turn us over to collection. We have our own account with ****************** and that account is active and paid on time. We originally owned an office that occupied the same space. We sold the business, it changed names, tax id#, etc and the billing is for services incurred by that business. However, that company closed its doors and they have not been able to collect from them.

  

  Business Response

  Date: 09/19/2023

  We have worked with **************** and have resolved her complaint. Ms. ******** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account is set up intertwined with others. I have talked with multiple people trying to resolve and we had a recent suspension of services because others not ** didn't pay their bill but your company can not seen to understand how to separate the confusion at your company. I have asked at least a dozen times over the last year to talk with a leader to resolve this issue and never has that happened. I would like a call and resolution of this problem. *****

  

  Business Response

  Date: 09/08/2023

  We have been in contact with ************** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.     I was unaware this complaint was coming to BBB.    I was in need of a leader at this company to call me back to resolve an issue.   No formal complaint was intended.   Thank you and apologies for this issue.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  you addressed my complaint against stericycle, complaint #********. and outcome was the scam claim they made for money was cancelled by them, as they told you and me. BUT they keep calling and now are sending this collection company letter - so this is now a new complaint, on the same basis, that I never did business with them and they keep trying to steal scam money from me. PLEASE HELP, AGAIN thank you.

  

  Business Response

  Date: 09/08/2023

  We have worked with ****************** and have resolved his complaint. Mr. **************;issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are due a refund that we have tried to receive for close to a year. We double paid an invoice in error. We are owed $5,937.04. We have contacted the company multiple times by email, phone and website and have still not received. We have updated our address with them and they verified that our new address is in their system. Each time we called they said they would be sending it out but as of August 23, 2023 we still have not received. First contact with them after realizing what had happened was August 25, 2022. They said to give it a least a month to receive each time. Our customer number is **********.

  

  Business Response

  Date: 08/31/2023

  We have been in contact with ****************** and are continuing to work with her on a resolution.

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 7/17/23 our company contacted Shredit to dispose of (35) small bank boxes of misc. papers. We received a written estimate of $576.10 with the note that "additional fees and taxes may be added". No problem. However, when the final invoice was sent there were $184.34 of surcharges added or an increase of 32% to the total invoice. We feel that these additional fees are not only excessive but deceptive in the fact that they were not accurately disclosed in the original quote. For instance, how could their be a $89.29 fuel surcharge when there is only 3 miles difference between their *********, ** location and our facility. We voiced our position through customer service to no avail. We are not seeking not to pay any surcharge but are asking that they at least be fairly applied.

  

  Business Response

  Date: 08/28/2023

  We have worked with **************** and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called shred-it/Stericycle several times (beginning in June 2023 to cancel my account). I continued to receive invoices, and called and again and apparently they only notated that I wanted to schedule a pickup. Then I was told that only one account rep can facilitate my cancellation and that he would call me. I have never received a call. I called again today 08/14/23 and they have no record of me wanting to cancel my account. I have not worked out of the office in a year and we are getting ready to close the location. I have never experienced such difficulty cancelling an account. Our account number with them is ********** **************** and Financial SVC LLC.Any help would be greatly appreciated. Thanks

  

  Business Response

  Date: 08/23/2023

  We have spoken with **************** have resolved her issues.  Removal of equipment is scheduled for August 24th. Ms. ******* issues has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:08/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ShredIt in April 2023 and spoke with ***************************. I was requesting a one-time residential shred service. I was under the impression that a bin would be delivered to my house and picked up again within one week of delivery. It took ShredIt over a month to deliver the bin.I was then sent a link to create a profile. I was not aware that this step was not valid for one-time purges, so I thought I was doing the right thing. When I contacted ShredIt, about scheduling a pickup, of the bin, I was informed that I never should have received a bin from them. I fail to see how it is my responsibility to know what their internal processes are.I tried contacting ******************** and left a voicemail message. He called back, while I was unavailable, and told me to call him. Unfortunately, I did not receive the extension number required to speak directly to him. I received the initial invoice, for $165, at the end of June. The invoice states "Scheduled for auto-pay, do not pay."On August 11, 2023, I received a past due notice, from ShredIt. It has been almost 4 months since the begin of this logistical nightmare from a company that I had come to know and trust from my previous federal service.The bin is still here. No shred service has been executed and I have absolutely no faith that this company will complete their end of the agreement.******************** continues to email me offers and services, but no apparent effort has been placed on resolving this issue.I want my shredding material shredded, the bin picked up from my residence, and feel comfortable with paying my invoice. Upon completion, I will not have anything more to do with this company. I expected a great deal more professionalism and am incredibly disappointed.My Customer Number is: ********** Balance Due: $165 payment terms: NT30 Collector *************************** Stericycle *** Phone Number of collector: ************ ***************)collector email: ************************************************************

  

  Business Response

  Date: 08/22/2023

  We have been in contact with ************** and are continuing to work with her on a resolution.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20461423
  
  I am rejecting this response because: Shred-It did nothing more than issue a so-called credit to my account and send me their generic email saying the issue has been completed.

  Impossible to issue a credit for an invoice that was never paid based on specific verbiage, on the Shred-It invoice, saying not to pay since it would be drafted from the card on file.

  I have been sitting on this Shred-It bin for almost 3 months and no attempt has been made, by Shred-It, to shred the documents and get their bin out of my house!

  I want them to get their act together and DO WHAT WAS AGREED UPON! 
  

  If they are unable to honor their contractual agreements, I will take this up with an attorney. Shred-Its failure to honor their commitments could have legal consequences for me should any legal issues arise that would require retention of any associated documents still in my possession due to Shred-Its failure to honor their contract in a timely fashion.

  I have not received any notification regarding any dates or times having been scheduled for shredding my documents and collecting the bin.

  Im no longer sure I can trust them with this.

  Thank you for your time and assistance. It is greatly appreciated.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/29/2023

  We have continued to work with ************** and have resolved her complaint.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They dispatched a truck to my home and completed their contractual obligations.

  Thank you, very much, for your assistance. It is greatly appreciated.
  
  Sincerely,
  
  ***************************