Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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• 

  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred It USA - Mobile

  4476 Laughlin Dr S Mobile, AL 36693-5659

• 

  Shred-it

  7705 Northshore Pl North Little Rock, AR 72118-5301

• 

  Shred-It

  1870 W Prince Rd STE 49 Tucson, AZ 85705-2969

• 

  Shred It, Inc.

  5551 Parkwest Dr Ste 155 Bessemer, AL 35022-5900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/24/2025

  We have been in contact with Ms. ********* and have resolved her complaint. We appreciate her reaching out to us and allowing us to assist. 

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  La Fountain

  

  Business Response

  Date: 07/08/2025

  We have successfully connected with the customer and resolved the complaint. We sincerely appreciate being given the chance to help make it right.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Seika *******irmation of no further charges -A refund of the $107.61 mischarge -Coordination for final pickup of Shred-*** bin ******** Shred-It continued to send automated service reminders and failed to respond to both the May 28 notice and a June 16 follow-up email. This lack of response has caused administrative burden and the risk of improper charges.We are filing this complaint to formally request BBB assistance in securing:-Acknowledgment of the May 28 termination -Immediate removal of Shred-*** equipment -Written confirmation the account is closed -A refund of the $107.61 charge

  

  Business Response

  Date: 07/03/2025

  We have been in contact with the customer, Seika *******, and have resolved the complaint. The bin was removed on 07/02/2025, which was the final step in resolution. We sincerely appreciate that the customer reached out to us and allowed us to assist.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged my credit card for $383.54 on April 1, 2025. Charged again on April 21 for same amount. I have been calling and am told they will 'open a ticket'. When I call back they 'open a ticket.' Today, April 30, they have no record. They have asked for proof from me twice that I was charged twice which I have sent twice. I keep getting emails that the issue is resolved. It is not resolved. I need the credit card credited. I have informed them that I do not authorize any additional charges to that card. Thank you. ***** ********

  

  Business Response

  Date: 05/13/2025

  We have connected with Ms. ******** and have resolved her complaint. We sincerely appreciate that she reached out and allowed us to assist. 

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a 5 year contract with *****-it. They automatically renewed our contract in 2023 with no notice to us and have increased their cost substantially over the period. They are charging us 4.45x the cost we have been quoted by a competitor. I have been emailing with ***** from their retention department. We asked them to price match the competitor which they wont. They also want to charge us over 3K to break the contract they automatically renewed without following Georgia Consumer Protection Laws. I told this to ***** and he just gave me a mailing address for their legal ***** They are predatory and no one should ever use this company. The Consumer protection law requires them to give us notice, and for us to respond to that notice to affirm we wish to keep our contract. The statute they have broken is 2022 Georgia Code Title 13 - Contracts Chapter 12 - Automatic Renewal Provisions 13-12-3. Notice to Consumer Prior to Automatic Renewal of a Service Contract I have also filed a complaint with the *******************************************************.

  

  Business Response

  Date: 05/09/2025

  We have been in contact with Mr. **** and are continuing to work towards the final resolution.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled pick up for boxes on 04/09/2025. The company showed up to pick up the boxes and they were not ready, I asked about rescheduling and the driver told me that I can reschedule AND that there would be no charge for this pick up.. He volunteered the information about cost, I did not specifically ask this. When I received the invoice, I immediately contacted customer service and they "opened a ticket for the local office". I received word back from them: "Dear S*****,Unfortunately upon validating the charge with the local branch the charge is valid :" Our policy is if they confirm a service date and we show up and there not ready (for whatever reason) they will be charged the minimum charge, I Will reschedule them for next week on the 23rd. ". This is despite the multiple times that I made them aware of the verbal agreement and immediately rescheduled the appointment. I was contacted by my account representative for rescheduling and responded to his email asking for him to further review the concern and the verbal promise made by the employee of the company. I have received no response from him. I sent him an email 04/15/2025 at 1:23 PM. There is still no response or resolution to the contrary information promised by the company.

  

  Business Response

  Date: 04/30/2025

  We have connected with Ms. **** and have resolved her complaint. Ms. ****** concern has been escalated to leadership to ensure coaching is provided accordingly. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025 I spoke with ******** ***** with Shred It to arrange for a one time shred it visit for the law firm of *******, Browning, ***************** in ******, **. Customer #********** and invoice #**********. We went over the details and he quoted me $329.62 for 110 boxes with 10 of the boxes being free. My employer agreed and Shred It came out to pick up the boxes. We get an invoice for $2,340.30! Nowhere near the price we were quoted. I emailed both the proposal and the invoice to ******** requesting some explanation regarding the price difference. ******** provided a response claiming he went over additional fees with me. He did not. We would not have had them come out for $2,340.30. We were also supposed to have received a 25% discount which I confirmed with ********, however nowhere on the invoice does it show the discount. ******** claims its in there however. He was very unapologetic and I'm sure he uses this bait and switch method quite often.

  

  Business Response

  Date: 04/25/2025

  We have connected with Ms. ***** and have resolved her BBB complaint. In addition, we have assisted with another request outside of the initial concern and have placed that request in motion as a courtesy for the customer. We appreciate Ms. ***** reaching out to us and allowing us to assist. 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23112977
  
  I am rejecting this response because:

  The company has reached out multiple times to resolve this issue. However, we have not received the refund yet.  The complaint will be fully resolved once we receive the refund and confirm that our account has been closed. 

  Sincerely,
  
  ***** *********

  uld call me back. No one has followed up.These are just a few of the reference numbers I have from the many, many calls I have made.We have paid faithfully for a service that has never been rendered. We have made repeated, good-faith efforts to get clarity, cancel the account, and stop the charges. We have never been contacted by a manager despite asking to escalate the ******** this point, we are requesting:Immediate and permanent cancellation of our account A written confirmation of that cancellation That the current account balance be written off, as it is for services never rendered Refunds for payments made with no services rendered No further billing or collection efforts

  

  Business Response

  Date: 04/09/2025

  We have been in contact with Mr.Hutcheson and are in the final resolution stage.

  

  Business Response

  Date: 04/17/2025

  We have connected with Mr. ********* and have fully resolved his complaint. We appreciate his time and allowing us to assist. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Dentalwith them was terminated, they have debited money from account on multiple occasions.

  

  Business Response

  Date: 03/27/2025

  We have reached out to Dr. ****** and have resolved his complaint. Dr. ******* experience has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach Shred It since at least December 2nd, if not before. December 2nd was my first contact where I recorded the case number. Our key is lost and we are unable to use the service. We left a note on the tote, requesting to allow us to retrieve the key and the driver disregarded this and took our tote. I have made at least 3 contacts by phone and at least 4 contacts by email to get a replacement key. I was assured multiple times that we would be provided another key, and without fail, I am still waiting. I escalated this to the local supervisor of our region; he assured we would get a key. When the driver came for a pickup, the driver knew nothing about it. I was charged an overage on our last pickup as I could not get paper in the tote, since it is locked and we have no key. I am requesting an account cancellation.

  

  Business Response

  Date: 04/01/2025

  We have reached out to Mr. ******** and have resolved his complaint. Mr. ********* issue has been escalated to leadership to review process and coach the team.