Complaints
This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 220 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Shred-it in January of 2023 for a out 8 boxes of material. Quoted approximately $600.00. They charged me for 8 barrels for a total of $2,400.00. After 8 calls, an agreed refund of $1,700.00 has still not been paid. This is absurd. Never can be connected to a supervisor, promise contact within 24 hours, never happens. Very exhausting For an 80 year old man. Customer #**********: complain file #********. Can you help? *****************************
Business Response
Date: 06/16/2023
We have worked with ****************** and have resolved his complaint. ******************** issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:06/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company refuses to remove invalid charges from our account, and they have auto-pay set up so they get their money no matter what. We have many office locations that use this company, and have recently found that they sometimes charge for services that were not attempted/completed. When this was addressed with Shred-It numerous times, they said that we were wrong and that the service was attempted - it was not, we were here and open the entire day that it says the trip was attempted and that they were 'not able to access' the shred bin. That is completely false, and the CSRs at a call center in another state do not listen to what the customer has to say. They stopped responding to my attempts to resolve the issue, and we still had to pay for the service that they didn't provide (and blamed us for not cancelling it - we didn't want to cancel, we just wanted them to do their job and they didn't, so we had to schedule another service and were charged for both). Now that I have witnessed this at the location I am physically at, I believe they do this at many locations and the clients just aren't there to notice the services aren't happening.Business Response
Date: 06/19/2023
We have worked with MS. ***** and have resolved her complaint. Ms. ****** issue has been escalated to leadership to review the process and coach the team.Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it takes filing a complaint with the BBB in order to get assistance, but we finally got the credit that we needed.
Sincerely,
**********************Initial Complaint
Date:06/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a contract for a year with them. It is supposed to be $80 a month. They pick up the trash but never on schedule. Their billing is never correct. I thought paying on line would help but they double billed me. They have never refunded the money. They have my credit card information and banking information. I keep asking for a supervisor and they won&#**;t let me speak to them.Business Response
Date: 06/19/2023
We have been in contact with ************************************* and *************************** and are continuing to work with them to resolve the issue.Initial Complaint
Date:06/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a small business and needed a data destruction company to help me with my medical records. This company has never been able to fulfill their end of the contract and its charging me for times that they did not come out to get the items for destruction. When I asked for them to come and take their destruction bin away as I have had to hire another company they have stopped contacting me but continue to ask me to pay them.Business Response
Date: 06/13/2023
We have worked with **************** and have resolved her complaint. ******************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov. 28,2022 day of service. charges of ****** at the time of service. I paid with ****. Express that I didn't think went through. So i got an email asking for pmt. in December and I immediately sent a check. Then I saw on the next credit card bill they sent it thru. So I double paid for service. I've been trying to get the company to refund the extra payment for over six months. They admit they see they payment and say its in process. I'm tired of waiting.Business Response
Date: 06/12/2023
We have worked with ************** and have resolved her complaint. Refund has been issued to customers credit card as requested. ************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We cancelled our Shred-It account in December due to many disputes with their billing department. We spent numerous hours trying to get them to credit payments we made as well as get credit for pick-*** we were charged for but never received. We received and paid a final bill in January of 2023, and just received a notice that we are in collections with a past due balance of $749.77. We haven't heard from them in months, paid our final bill, and now they are saying we owe them money. On two occasions, we sent in copies of our payment information to prove that we had paid specific invoices yet they are now saying we have six outstanding invoices which is not true. Both my co-worker and I tried calling them and the people we spoke to kept throwing out past due balances on invoices that didn't correspond to any invoices we had. The person I spoke to said that credits on our account were not credits but charges being carried forward. When we requested to speak to a supervisor or manager, our requests were denied. We also asked for a contact number for the collections department but they said there wasnt one. They indicated that we should email the collections department which we did only to receive an automated reply with no additional contact information or assistance. I see from the BBB reports that many other businesses and individuals have had similar issues.Business Response
Date: 06/08/2023
We have worked with **************** and have resolved her complaint. **************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sorry for my tardiness in responding. It took about 30 hours of manpower, but we did finally get our issue with Shred-It resolved to our satisfaction.
Sincerely,
***********************Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't have a Shred it account and don't know what this company does.They kept sending bills to the office in 2021 when it was Farallon home health. I called to complain until early 2022 but they just changed the name of the bill to Vital hospice and kept sending the bills.This year I have received so many harassing phone calls asking me to pay my bill it is unbelievable.I have never used their service or even known about it. Now the daily harassing calls are interfering with my normal business.This is the number of their harassing calls these days ********** ****** 5/31 ********** ****** 5/27 ********** ****** 5/23 If necessary I can go to the carrier to call records as proof Earlier646 418 **** 917 474 **** 917 421 **** 917 498 **** 888 615 **** 646 426 **** 646 432 **** 917 408 **** 917 463 **** 917 982 **** 212 965 **** 212 495 **** 907 486 ****Business Response
Date: 06/08/2023
We have been in contact with ************ and are continuing to work with her to resolve the issue.Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with this company for file shredding services and spoke with ****************************** on 2/24/23 who estimated my cost at $80 for each container with the first container being free and a charge for coming to my office of $240. I signed a contract for the price as given and gave them my business **** as required to get them to show up to do the work. On March 17, 2023 four containers were picked up. I expected a charge of $480 as indicated in the contract but my **** was charged $630.72! Complaints to the company went nowhere although i was initially promised a refund of $150.72 by their representative ****** who i spoke with on May 1st. Emails and Calls to the Company thereafter went unanswered.Business Response
Date: 06/09/2023
We have worked with ****************** and have resolved her complaint. ********************** issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:06/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shred-It account # ********** Dates of services in Dispute are 01/25/2022 and 02/25/2022. We are disputing services Shred-IT is claiming they provided to our business. The amount in dispute is $173.96. We did not receive any invoices in 2022 and recently received a collection notice from A.R.M solutions. Due to frequently missed pick *** and inability to contact customer service we had canceled our agreement with Shred-It on 01/11/2022 and switched to a new company. ******** had provided their first service on 01/21/2022. In April of 2023 upon receiving the collection letter we sent a request both to Shred-It and the collection agency asking for proof of shredding/certificate of destruction but in response keep receiving invoices and collection threat letters. 2 letters from us requesting the proof have gone unanswered. This is not our first time initiating a complaint about this company with BBB. In 2019 we had faced a similar issue and after the complaint was filed, Shred-it had accepted their mistake and had removed a charge of $4,552.31 from our account. We would like BBB's help in resolving this issue so that we can stop receiving threatening letters. All correspondence with both companies is attached to this complaint. Thank you *********************Business Response
Date: 06/06/2023
We have worked with ************** and have resolved his complaint. ****************** issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a credit for the shredding of a garbage container size of my personal files. I went to their location on 3 separate occasions during their posted business hours and no one answered the door or the phone. I called their help line and no one would call me back. I did get a hold of their Senior Inside Sales Executive, *****************************, who told me he would process a refund. Then he failed to take any action and refused to correspond or answer my calls. This company is a scam. ****************** was rude and condescending and did not care about finding a resolution to my issue. His office number is ************. His email is ******************************************* I have never filed a complaint like this before and I am a small business person myself. The amount at issue is $75 and is not a large amount, but this company is horribly run and staffed and ****************** and the Customer Experience Representative, ************** ************** are horrible representatives of the business and do not care about the reputation of the business or correcting any problems.Business Response
Date: 06/02/2023
This complaint is for Shred-It, not Cintas. We havent been in the shredding business for around 10 years now.Business Response
Date: 06/13/2023
We have been in contact with ************** and are continuing to work with him to resolve the issue.
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