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Business Profile

Trucking

CRST The Transportation Solution, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CRST The Transportation Solution, Inc. has 20 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 50 Customer Reviews

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    Review Details

    • Aimee Y

      Date: 08/03/2023

      Run for the hills if they tell you this company is going to install any appliance in your home. Our local Lowes store contracts with them exclusively and as such we will never purchase from Lowes again. I have written documentation of a dishwasher install that was scheduled and cancelled over and over from May 2023 to August 2023 when we finally cancelled the order. They refused to complete the work and we are stuck with a scratched up dishwasher that they did not fully install (my husband had to complete the work because they refused to install a water hose). Their customer service is equally as awful and dismissive. They offered no recourse, apologies or problem solving and refused to send documentation to me for my records.

    • Scarlett G

      Date: 07/14/2023

      7/2 - Purchased a dishwasher from Lowe’s and paid for the installation.
      7/10 - I received an email to confirm the installation appointment on 7/13. I rescheduled another appointment to accommodate the delivery date.
      7/12 late afternoon - I received a text from an installer and asked whether I could move the appointment to 7/14. I accepted based on it does not fall under a 2-hours-window for the other appointment I moved to 7/14 from 7/13.

      While I was texting, I received a phone call from Jwan at CRST and asked whether I confirmed the appointment change. I told her I was in the middle of it. Jwan was not very kind while I explained to her there is a 2-hours-window on 7/14 that I would not be home because it was too late for me to reschedule the other appointment. Once my conversation ended with her, I called the installer and confirmed the appointment on 7/14. Then I got a text message from CRST to confirm the installation appointment on 7/15.
      7/13 - Received a call from Brittany at CRST to confirm the installation appointment on 7/15. I asked why it was changed from 7/14 to 7/15. She said because I never confirmed the appointment for 7/14. I was trying to explain to her but she refused to let me finish, claiming she could read the notes in the system. I told her I was so frustrated that I was ready to cancel my order. She immediately canceled the order.

      I called Lowe’s to inquire how to get the refund for the dishwasher. The lady from Lowe’s Install Support reached out to CRST to reinstate the installation order and got me an appointment for 7/14. I received a text confirmation for the appointment on 7/14 but then I received another call from CRST to inform me that the appointment had to be changed from 7/14 to 7/17 or canceled.
      I went to Lowe’s and canceled all orders. Do not buy a dishwasher from Lowe’s unless you can install yourself.

    • CD C

      Date: 07/06/2023

      Just don;t buy from Lowes. The worst customer service. The installers will just do a drive by, take a photo of your house and then say we knocked, rang the door bell, called you and texted when NONE of those things occurred. Not sure how they are still in business. No work gets done. By the look of these reviews, they just change lowes $$ and then do nothing about installation. I hope Lowes does something soon as they are going to lose business. If you need something delivered/installed just don't buy from Lowes so you do not have to deal with this garbage company.

    • Terri P

      Date: 06/23/2023

      Their customer service is non existent. We paid for installation in full through Lowes. 4 weeks later and I haven’t heard anything. I’ve called the Lowes install number and they said that CRST said they’re waiting on the permit. We know the inspector in our town, we called him, he said there hasn’t been any application for a gas range installation permit for us or from crst. I’m not sure who I’m more frustrated with, Lowes install or crst. Neither one seems to care.

    • Dawn Y

      Date: 06/16/2023

      Would not recommend this company at all!
      Purchased a dishwasher at Lowe's and paid for installation and removal of our old one. After waiting three weeks the "installer" came and looked at it and said I can't install this you need a plumber.
      He messed around with a bunch of stuff, couldn't turn off the water, find the breaker and kept having to call his boss to ask him questions. The next thing I know he is driving out of my driveway with my new dishwasher! I called and asked what was going on and he said that he told me he could not install it. Never asked if we wanted him to leave the new dishwasher, left tools behind along with a mess.
      A friend installed the dishwasher for us in 30 minutes. I would never use this company but I am glad that they did not install it because it probably would not have worked anyway.

    • Ania N

      Date: 06/15/2023

      Absolutely worst experience. My order had the wrong number on it so we corrected it multiple times. The scheduler confirmed delivery between 9-11 am this morning. By 1PM I was told my delivery has been cancelled and rescheduled for a week later because they had the wrong number. I still do not know when my dishwasher will be getting here. Absolutely livid.

    • Raquel G

      Date: 06/09/2023

      Just got off the phone with customer service to reschedule my appointment. The lady was absolutely RUDE and bashing me for not be able to be at home for the day of the appointment.

    • MARINA R

      Date: 05/24/2023

      If I could give zero stars, I would do. Lowe's requires to pay for installation upfront. CRST scheduled installations three (3) times and nobody showed up. One time their rep. told me that installer came, but I was not at home. I wasted a lot of time staying home and on numerous long phone conversations. Only when I called Lowe's and told I want my money back, a decent installer was found to show up in time and install a dishwasher. I will never buy at Lowe's anything that we cannot take home ourselves and use or install ourselves.

    • Lynn M

      Date: 05/23/2023

      Worst company ever! 4th time of a no call no show to install my dishwasher! I will never ever use Lowes again for any type of installation. Bunch of air heads who don’t know what’s going on. Canceled my order and will be going with someone more competent

    • Noah Y

      Date: 05/08/2023

      Horrible company given to us through Lowe's. Would not use or recommend. Communication and service were 1 star at best and I ended up getting a refund and doing the job myself.

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