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Business Profile

Car Wash

Tidal Wave Auto Spa

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidal Wave Auto Spa has 65 locations, listed below.

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    Customer Review Ratings

    1.29

    Average of 59 Customer Reviews

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    Review Details

    • Connie B

      Date: 02/19/2024

      We have been members for several months. We have only used the *********** *** ***** **, location. Every time we go, we receive incredibly friendly service, and our car comes out clean. Today, however, my car arrived at the wash covered in bird feces due to an unfortunate parking location. And when I say covered, I mean covered. There were thousands of droppings all over my *******. As I entered the wash, the workers still greeted us with a smile. Then. They took extra time to scrub my vehicle. Only once they loosened the dried droppings did they put my car through the wash. These two men worked tirelessly to make sure my car was clean, and they did so with good humor and a smile. The extra effort was greatly appreciated!

    • Roy C

      Date: 02/01/2024

      Total rip off scam.... they offer a 19 dollar monthly wash and you add additional vehicle's at a discounted price.... the result is your checki g accountis charged 90 dollars a mo th for two vehicle's. When it should be 30 dollars.... a comete scam

    • Kathryn B

      Date: 01/28/2024

      If I could give less than one star I would. My car was not clean when I left Tidal wave and they saved my bank card number without my permission! I know because they are tapping my bank account for $54.59 monthly for no services at all. I have reported them to my bank, disputed the payments, and have stopped future payments from going through. There is simply no reason to use Tidal Wave. They don’t really get your car clean. They don’t even vacuum! I am appalled!

    • Trav T

      Date: 01/11/2024

      So far I love it. I was truly surprised by the complaints. However, after reading the individual complaints, there was only one I agree had a legitimate issue that wanted a refund for one account after somehow ending up with a duplicate account that had no usage.
      I found the attendants very helpful and explained I was joining a club that allowed for daily service and I would be billed the normal monthly rate after the first months promotional rate.
      The majority of the complaints were placed by individuals confused by this concept and somehow felt tricked into monthly billing.
      Certainly I understand the frustration of the owner of the 10 yr+ vehicle who had a broken glass, however, the restrictions state that they are not responsible for damage to vehicles 10 yrs old and older.
      After reading these complaints and making an individual assessment of their validity, I have joined the club and am pleased with the program.

    • Michael A

      Date: 01/03/2024

      **********, ** location severely damaged my 2012 Dodge Ram ****, then claimed my truck was defective. Force of the water and brushes ripped off the puddle light on the driver's side door mirror. Glib response from local management basically said, "Sorry, but it's your problem, not ours." Use this car wash at your own risk; if your vehicle is damaged they will NOT arrange a repair, or accept any responsibility.

    • Chris W

      Date: 12/21/2023

      I give them zero stars they are disrespectful uncooperative do not want to give a refund. Do not explain how to cancel your stuff they keep stealing your money. They’re employees at the washes. Do not know how to wash a vehicle. I done sent mine through three times in the same day, and still had the same dirt on my vehicle, very rude and disrespectful. The business should be shut down permanently.

    • Michele M

      Date: 12/17/2023

      Beware!!
      Went here once in August and was offered a month of washes for the same price as one wash $10 (no other info). Now months later I'm noticing repeated charges for $23.97 not having been back since that one visit. I was never told this charge would be recurring and I did NOT authorize a monthly membership withdraw. Check your transaction histories, this is crooked business practice! Never going back, scary how you can be charged monthly by a "reputable business" without your knowledge just from using your credit card!

    • Whitney S

      Date: 12/14/2023

      They trick you and don’t even tell you that they’re putting you on a monthly pay plan. I asked for a refund for something I never agreed to. The girl told me they can’t give refunds. It’s their policy, even though I never agreed to a monthly payment. I never signed anything. They never explain this to me!!! I feel as they trick you into paying monthly, without even telling you. I will never go to this car wash again. I will write a bad review on every single one of their social media accounts.

    • Sheila M

      Date: 12/07/2023

      Customer service was second to none.my Cadillac looks brand new.

    • Denise N

      Date: 12/02/2023

      I spoke with an Anna and also another rep and they both refused to give me a refund on the day of the charge within less than a hour of being charged. They were rude and did not try to make me as a customer happy. They sent out no reminders at all! Their terms and conditions says they don’t do mid month refunds but it’s not mid month it’s the 2nd!!!! I’m contacting a lawyer Monday. This company is rich off of stealing customers money through memberships and refusing to give it back!!!

    Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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