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Business Profile

Car Wash

Tidal Wave Auto Spa

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidal Wave Auto Spa has 65 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 57 Customer Reviews

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    Review Details

    • Zoe C

      Date: 12/14/2024

      You have to cancel your account 7 days before the next charge date. I cancelled my account on 11/16/24 and on the same day I received this email from Tidal Wave Auto Spa
      “ Thank you for contacting us at Tidal Wave Auto Spa!
      We are sorry to see you go but have received your request to discontinue your unlimited plan. This discontinuance will be processed within 5 business days.
      When it is right for you we'd love to welcome you back as a Tidal Wave Auto Spa Member!
      Customer Service
      Tidal Wave Auto Spa”
      They still charged my card $39.99 on 12/8/24. I emailed them about the charge and their response was “we couldn’t find your account and we sent you an email.” Big fat lie, they didn’t not send me an email and of course they could find my account because it’s listed under my name, phone number and email. I sent them an email complaining about the charge after my cancellation, attached the cancellation confirmation email FROM THEM and their response was woman still refused to refund my card all because I didn’t respond to an email they NEVER sent. Liars and thieves!!!

    • Melanie M

      Date: 10/28/2024

      I just called to cancel my membership from the ******* ** location and ask for a one tIme refund they just charged me. Customer rep cancelled my membership and I was advised there would be no refund of 49.97$ they just took out. Also, had an incident that was not my fault at this location involving their car wash drive thru that resulted in my and 2 other vehicles getting damaged that they did not take responsability for. Horrible Horrible Place!

    • Suzann B

      Date: 10/11/2024

      I cancelled my membership in person, was assured it was cancelled, in September. I notice a charge from them today, October 11, so I called customer service and they wlll not reverse the charge. Stay away!

    • Suzann B

      Date: 10/11/2024

      I cancelled my membership in person, was assured it was cancelled, in September. I notice a charge from them today, October 11, so I called customer service and they wlll not reverse the charge. Stay away!

    • Anthony W

      Date: 10/08/2024

      On August 8th, I visited the Tidal Wave location in ******, GA, to cancel my car wash service. I was informed that my services were canceled on August 7th due to nonpayment, yet my card was still charged on August 9th. When I returned to the ****** location, the management assured me that my account was indeed canceled in their system and that I would receive a refund within 3 to 5 business days. If not, they told me to contact corporate.
      However, every attempt to reach corporate failed due to their billing system being down. The website was also unresponsive, either displaying an error message or not allowing me to complete the cancellation process. Then, on September 10th, despite the account being canceled, Tidal Wave charged my debit card again. When I went back to the ****** location, they were under construction and unable to access my account.
      To protect myself, I blocked Tidal Wave from charging my credit card. I finally spoke to an agent today who informed me that my account was still active, even though I had canceled it. She claimed to have permanently canceled the service. I explained the entire situation to her, verified that the services hadn't been used, and requested a refund for the last two months due to the misinformation from the ****** location and the poor customer service.
      Despite all of this, Tidal Wave refused to issue any refund or provide any form of customer relief. Their handling of this matter has been dishonest and obstructive, making it nearly impossible to cancel my account properly. This is unacceptable, and I need assistance to resolve this situation!

    • Lanisha H

      Date: 10/03/2024

      Wish I could rate 0 star. This company lacks integrity, professionalism, and guidelines. I have had a membership off and on throughout the years. I utilize the location in ****** ****** back in August 2024. Upon utilizing the wash bay I heard a peculiar noise, thereafter I went to the area to dry and vacuum vehicle. I notice a tremendous amount of scratches on all 4 windows and the lens of the headlights. I ask for the manager to report the concern. He introduced himself as the owner, and tried to convince me it was not the wash bay faults. I filled out a bogus report that was suppose to be investigated by a follow up call. We have reached out to customer Service and they could not offer any solution except clarified the gentleman was the site manager and sending an email to advise him to contact us in which he never did. We even reached out to him leaving a voice message and no return call. No one has tried to resolve this matter and it’s been over a month. I advise anyone who don’t want damages to their vehicle to not use the ****** ****** location. Site Manager is rude and dishonest.

    • Alex K

      Date: 10/02/2024

      Zero refund if you get rid of your car and cancel the wash plan. Paying for a service and getting (nothing) in return

    • Josh S

      Date: 09/06/2024

      0 Stars should be an option. This place stole money. Cancelled membership multiple times and still got charged. Am extremely disappointed in them.

    • Brana S

      Date: 08/13/2024

      I called this morning to acquire a refund & cancel my account with them. I called the corporate office located in Thomaston, Ga. I spoke with Janice 1st & it was a complete nightmare. I wouldn't wish that experience on ANYBODY. She answered the phone as if she didn't even want to be at work. I was extremely respectful, as I was trying to obtain information from her. She spoke very condescendingly and continued to speak over me until I DEMANDED to speak to her supervisor. Janice then muted her line & hung the phone up on me. As I was calling them back, Janice called in just to continue having a disrespectful attitude. I finally was able to get the supervisor Holly on the phone, just for her to have the exact same terrible customer service. Each call is recorded. I asked to speak to Paige, who is the customer service manager aka Holly's supervisor & was denied. Holly then started speaking over me. She continued to interrupt me until I finally told her that she can quit interrupting me. Once I said that, she then hung the phone up on me. I called back 6 times (literally) before Madison answered the phone. When I tell you Madison should have Holly's job, I MEAN IT!!! She was such a respectful individual!!!! Her customer service was so professional. She spoke so kindly & not once did she even attempt to interrupt me. I wanted to give her a hug after the call ended. Long story short, AVOID THIS TRASHY ESTABLISHMENT!!!

    • Ederson C

      Date: 08/11/2024

      Tidal Wave Auto Spa Located in ****** * ** ******** ****, during a wash the roller brush hit my truck several times on the front end it damage my hood and I'm no able to fully close my hood, it broke my truck grill and filled a damage complain at the site, nobody after a week later contacted me and the following week I went speak with the manager in person and he shortly said it is not Tidal Wave responsibility and they won not pay for it. I had to file a police report and filled a complain in court to try to make they pay for the damage. I have being they customer for three years with the same vehicle.

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