Reviews

Review Details

• Review fromClay C. D

  Date: 05/22/2025

  5 stars
  They all worked very hard and got things done on a very short timeline.
  

  Pinnacle Moving Group

  Date: 05/24/2025

  We're glad to hear that our team was able to meet your needs efficiently, even on a tight timeline. We take pride in working hard to deliver timely and reliable service, and it's great to know that their efforts made a positive impact. We appreciate your trust and the opportunity to assist with your move.

• Review fromDavid P. C

  Date: 05/22/2025

  5 stars
  I am so thankful that they were the ones helping me with my move.
  

  Pinnacle Moving Group

  Date: 05/24/2025

  We are truly glad to hear that your experience was so positive. It's always reassuring to have reliable and supportive people by your side during a move.

• Review fromAlbert J

  Date: 05/19/2025

  5 stars
  Everything from the first call to the final box placement was handled smoothly. It didnt feel like a service felt like a helping hand.
  

  Pinnacle Moving Group

  Date: 05/24/2025

  Thank you for your kind words! We're so glad to hear that your experience felt seamless from start to finish. It's especially meaningful to know that it didnt just feel like a service, but like a helping handthats exactly the kind of support we strive to provide. We truly appreciate your trust and the opportunity to assist with your move.

• Review fromSteven M

  Date: 05/15/2025

  5 stars
  Very straightforward move. Nothing broken, and the team was polite the whole time.
  

  Pinnacle Moving Group

  Date: 05/16/2025

  We're glad to hear that the move went smoothly and that our team maintained professionalism throughout. If you need any assistance in the future, don't hesitate to reach out.

• Review fromJohn D

  Date: 05/08/2025

  5 stars
  I had a long list of things to move, including heavy furniture and a bunch of fragile kitchen items.Pinnacle Moving Group made it manageable. They arrived early, took time to plan how to pack everything, and brought the right equipment. My glass table, which I was very nervous about, was padded, wrapped, and handled so carefully that it arrived without a single ***** They even disassembled and reassembled two beds without losing a single s**** I was grateful for how respectful they were in my home they asked before moving things and were careful not to track dirt inside. What I really appreciated was how quiet and focused they were. No small talk, no dragging their feet, just steady work. Billing was also exactly what I expected. Great company.
  

  Pinnacle Moving Group

  Date: 05/24/2025

  We're thrilled to hear that your experience with us met your expectations. Our team takes great pride in handling every item with care and treating each home with the utmost respect. We're especially glad to know that your glass table and other fragile items arrived safely and that our crews professionalism and efficiency stood out to you. Your recognition of their quiet focus and attention to detail truly means a lot. We appreciate your trust and are grateful for the opportunity to assist with your move.

• Review fromErik S

  Date: 05/08/2025

  1 star
  Buyer BEWARE We sign the contract with pinnicle moving group to move us half way across the country and was instantly ghosted via email/phone. Our logistics coordinator that was extremely responsive pre sales but stopped returning emails and phone calls as soon as we signed. **************** refused to provide simple information like thier top 5 mover that they talk about in the sales calls. Weeks after customer service refusing to provide mover info (so i could check reviews and FMCSA status), I was reached out to by a manager to follow up on my request for info. Despite sounding genuine about wanting to help, they didnt follow through. Claiming emails were sent that never arrive and then get belligerent with me somehow insinuating that im the one at fault for not getting the email. My email is on the contract correctly and the sale/logostics guy didn't have any issues emailing me pre sales. I was even provided the managers personal phone number to text and thier direct line. I reached out more than a half dozen times between texts/voicemails and got no response or return call. So in addition to the sales folks not returning calls, customer service refusing to provide info, managers don't return voicemail, texts, or emails either.The price might seem alluring but thier tactics are suspicious/scammy and if you look at *******************, this company checks over half of the red flags listed there. The *** number provided has a mailing address in ****** that is for a random office building with no markings for the business. The actual business address is a residential house in *******. Again, all part of the warning signs listed on the site ********** yourself the stress and hire a real mover (and not a broker like these folks) that doesn't take your money upfront and responds to communications. Real movers show up to your house, show accountability for your move, and actually communicate. I lost 8k to this and no one seems to care about my experience.
  

  Pinnacle Moving Group

  Date: 05/24/2025

  We sincerely apologize for the frustration and lack of communication youve described. What you've outlined is not the standard we aim to uphold, and we deeply regret that your trust was compromised at any point during the process.
  We take these matters very seriously and are currently reviewing the details of your account internally to better understand what occurred and why your concerns were not addressed in a timely and effective manner. Clear communication and transparency are fundamental to how we strive to operate, and we are truly sorry that we fell short.
  If you're willing, we would appreciate the opportunity to speak with you directly to try to make this right. Please contact our customer relations team at ******************************** referencing your contract number, so we can prioritize your case.
  Your feedback is valuable and will be used to help prevent similar issues in the future. We understand the importance of accountability and appreciate you bringing this to our attention.

• Review fromMarion J

  Date: 05/02/2025

  5 stars
  Good experience. They showed up when they said they would and kept everything organized.
  

  Pinnacle Moving Group

  Date: 05/03/2025

  We truly appreciate you taking the time to share your experience. Its great to hear that our team was punctual and kept everything organized during your move. Delivering dependable, professional service is what we strive for with every customer.
  Thank you for choosing ************************ look forward to assisting you again in the future!

• Review fromPierre S

  Date: 04/29/2025

  5 stars
  Good service overall. They handled the big furniture carefully and stayed on schedule.
  

  Pinnacle Moving Group

  Date: 04/30/2025

  Thank you for your feedback! We're glad to hear you were satisfied with our service and that our team handled your furniture with care while staying on schedule. We appreciate your trust in us and look forward to assisting you again in the future.

• Review fromThomas M

  Date: 04/28/2025

  5 stars
  Everything was packed securely, and nothing was damaged. Quick and clean move.
  

  Pinnacle Moving Group

  Date: 04/29/2025

  Thank you for your feedback! We're glad to hear that everything arrived safely and that the move was quick and efficient. It was a pleasure assisting you, and we appreciate the opportunity to serve you.

• Review fromErnest B

  Date: 04/22/2025

  5 stars
  Team was friendly, organized, and clearly experienced. They handled fragile items like pros and made moving way less stressful.
  

  Pinnacle Moving Group

  Date: 04/29/2025

  Thank you for your kind words! We're thrilled to hear that our team's professionalism and care helped make your move less stressful. We take pride in handling every itemespecially fragile oneswith the utmost attention, and its great to know their experience and organization stood out.