Reviews

Review Details

• Review fromWalter D

  Date: 07/25/2025

  5 stars
  I was nervous about the sofa fitting down a tight hallway, but they measured first and moved it carefully. Didnt scuff the walls once.
  

  Pinnacle Moving Group

  Date: 08/08/2025

  Thank you for sharing your experience! We're so glad to hear that our team put your mind at ease by taking the time to measure and carefully navigate the tight hallway. Protecting both your belongings and your home is always a top priority for us, and it's great to know everything went smoothlywithout a single scuff. We truly appreciate your trust in Pinnacle Moving Group!

• Review fromJohn S

  Date: 07/21/2025

  1 star
  Horrendous experience. This is nothing but a scam. They get your money upfront then when the actual movers show up the try and scam you for more Did nothing what they said they were going to do.
  

  Pinnacle Moving Group

  Date: 07/22/2025

  Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations.
  We take accusations of dishonesty and misrepresentation very seriously. Our goal is always to provide clear, accurate information and a reliable service throughout the entire moving process. We understand how frustrating it can be when theres a disconnect between what was promised and what was delivered.
  To better understand what occurred and work toward a resolution, we would appreciate the opportunity to review your case in detail. If you could please contact our customer care team at ******************************* with your booking information, well make it a priority to investigate the matter and address your concerns directly.
  We value your feedback, and we hope to restore your trust in our company.

• Review fromEdward M

  Date: 07/18/2025

  1 star
  I truly hate leaving bad reviews. However, my recent experience with this company has definitely changed my steadfast position of "if you can't say anything nice, then don't say anything at all". I had originally established a contract with the company's representative who reassured me that they would do the move with their movers who were insured and vetted and that the estimated price would be close to the final price. Well, the night before the move, I received a call from another moving company stating that they would be doing the contracted move. Caught unaware, I immediately called the representative who said that he would find out "what was going on" and then transferred me to another person. He neither returned my call nor provided me an explanation for the contract changes. Well, two hours later than indicated by this contracted company, the driver did his assessment of the items and presented an estimate that was $4,000.00 more than the agreed estimate with charges that were not on the original contract . With the subcontracted movers at my house, I again tried to reach the original salesperson; however, the Pinnacle person said that he was "unavailble"and maintained his original position of "pay for the extra space/items" or "leave those items that are beyound the original estimated space". Needless to say, the experience was quite stressful and disappointing. Stressful because everything that I thought was settled was changed at the last minute without any forewarning. Disappointing becasue I thought that the company and its staff were honest and had integrity. The move didn't occur because I wouldn't agree to the excessive charges levied by the subcontractors and I no longer had faith in a company that operates with false promises and, yes, lies. However, I felt the need to write this message so that Pinnacle may use this as an oppertunity to "DO BETTER". If they choose not, then BUYERS BEWARE!!
  

  Pinnacle Moving Group

  Date: 07/21/2025

  Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the stress it caused. What you described is understandably frustrating, and we regret that your expectationsbased on the information you were givenwere not met.
  We strive to provide transparent and consistent service from the initial quote through to the final delivery. We sincerely apologize for the breakdown in communication and the unexpected changes regarding the carrier and pricing. These types of last-minute issues should never come as a surprise to our customers, and we understand how disruptive and disappointing that can be, especially during an already stressful time like a move.
  It is concerning to hear that your questions were not addressed, and that you were unable to get clear answers from our team when you needed support the most. This is not the level of service we promise, nor the experience we aim to deliver. Your feedback has been shared with senior management for internal review, and we are taking steps to ensure better communication and accountability in situations like this.
  While we deeply regret that your move did not proceed as planned, we truly appreciate your willingness to provide honest input. We hope to learn from this and improve the way we support our customers ********************** forward.
  If you are open to further discussion or would like to file a formal complaint for review, please dont hesitate to reach out directly at ********************************

• Review fromCrystal C

  Date: 07/17/2025

  1 star
  If I could give negative stars I would. This company is the biggest joke and scam I have ever encountered in my life. I booked services in May for a July move. *** the First ********* I spoke with was amazing, very knowledgeable and all around seemed legit. Thats how they get you. After that he didnt respond, and it went to h*** Never set in stone the move date until the day before. Once movers arrived miraculously it was going to be way over the allotted space. Keep in mind I had gotten rid of a lot of large items from the original quote but opted to keep the same space to give myself a buffer. The guy recalculated costs and it was going to be an additional $10,000. Then proceeded to spend the next hour going in and out of the house to talk to his boss and trying to negotiate a better rate. Then they couldnt tell me when it was going to be delivered, said anywhere between 1-3weeks but if I wanted to pay for priority it would be an additional $2600. I have lost my deposit, and less well learned. Stay away from these crooks. I even did lots of research on them, and thats the sad part.
  

  Pinnacle Moving Group

  Date: 07/21/2025

  Were genuinely sorry to hear about your recent experience, and we appreciate you bringing these concerns to our attention. What you described is incredibly frustrating, and we fully understand how upsetting it must have beenespecially after taking steps to plan ahead and trust our team with your move.

  It is never our intention for customers to feel misled or unsupported throughout the moving process. Were glad to hear that your initial interaction with our representative was positive, but we regret that the level of service did not continue as it should have.
  Regarding the changes in pricing and space, we understand how frustrating unexpected costs can be. While we do our best to provide accurate estimates based on the item list provided, final pricing is sometimes impacted by actual space used and additional services requested at pickup. That said, the experience you describedparticularly the communication breakdown, last-minute pricing concerns, and delivery uncertaintyis not the standard we aim to uphold.
  We are actively reviewing your file to understand exactly what happened and how we can address it internally. If you are open to it, we would appreciate the opportunity to speak with you directly and explore possible ways to make this right.
  Please contact us at ******************************* , referencing your booking ID, and a senior representative will assist you promptly.

• Review fromSeth T

  Date: 07/15/2025

  5 stars
  I had a few heavy items I thought might be a challenge, but they made it work without needing help. The movers kept everything neat, packed smart, and double-checked all room labels. It wasnt flashy or showy work, just quiet, careful, steady progress. Thats exactly the kind of help I wanted.
  

  Pinnacle Moving Group

  Date: 07/16/2025

  We truly appreciate you sharing your experience with us. Its great to hear that our crew handled the heavier items with ease and maintained a clean, organized approach throughout the move. Quiet, steady progress is exactly what we aim forreliable service without unnecessary hassle. We're glad we could provide the kind of help you were looking for, and were always here if you need us again!

• Review fromAlexander S

  Date: 07/11/2025

  5 stars
  Booking was simple and fast. They showed up ready to go and didnt need hand-holding. I appreciated how they wrapped the furniture and kept the truck organized. Once at the new place, everything came off in the right order and nothing was missing. That level of attention matters when youre trying to get unpacked quickly.
  

  Pinnacle Moving Group

  Date: 07/15/2025

  Thank you for taking the time to share your experience. Were thrilled to hear that the booking process was smooth and that our team arrived prepared, handled your furniture with care, and delivered everything in an organized and timely manner.
  We know how important efficiency and attention to detail areespecially during a moveand were glad we could help make the transition to your new home a little easier.
  If you ever need assistance again or know someone planning a move, wed be honored to help.
  Wishing you all the best in your new home!

• Review fromRyan F

  Date: 07/10/2025

  1 star
  Worst Experience Ever - DO NOT TRUST THEM!!!!!I recently had to hire movers to move us from **********, ***** to ***********. We were contacted by "*******" from Pinnacle Movers on May 6th. We were given an initial quote of estimated $15,000 and within one phone call they moved that down to price match with another moving company to $10,000. We walked through an inventory of what exactly we had and were needing. We asked several times if this was a good system to confirm our move and stuff which they said it was multiple times. Looking back, they were aggressive in our down payment and their sales pitch. We were scheduled to move out with them in time for our May 19 closing day. We were never able to talk to ******* again even though we tried.Pinnacle had agreed to move our stuff from **********, directly to storage in ******************* for $10,000 and store our stuff for up to 90 days included in the cost. When sub-contracted movers and a U-Haul brand truck arrived at our house the man in charge (*****) said this would be a $37,000 move. We told them our stuff was not even worth that and we will do it ourselves. We asked them to leave. The guy in charge of the sub contracted movers proceeded to tell in person that this is what Pinnacle does. And the person needing the move is in a bind because they know they have to be out of their house in a quick time frame. They mislead us completely. They took advantage of us and I believe many others as well. They are likely professionals at scamming people in this way.
  

  Pinnacle Moving Group

  Date: 07/15/2025

  Thank you for taking the time to share your experience. We are very sorry to hear that your recent interaction with Pinnacle Moving Group left you feeling frustrated, misled, and disappointed. Please know that your feedback is taken seriously, and we are committed to reviewing the details of your case thoroughly.
  We understand that you were originally quoted approximately $15,000 for your move from **********, ** to *******, **, and that the price was adjusted to $10,000 during the booking process. Based on your report, a third-party carrier arrived with different pricing expectationssignificantly higher than what was agreed uponand you understandably declined to proceed. We also recognize that you attempted to follow up with your sales representative, *******, without success, and that your overall experience has led you to feel misled and taken advantage of.
  Please be assured that Pinnacle does not condone aggressive sales tactics, last-minute pricing changes, or any form of misrepresentation. Your account is deeply concerning, and we are launching a formal internal review to better understand what occurred.
  To move forward and assess this properly, we kindly ask that you provide any of the following documentation you may still have:
  Your signed estimate or agreement
  Text or email correspondence with ******* or any other team members
  Any receipts, payment confirmations, or call logs
  The name of the subcontracted carrier and/or photos of the truck or paperwork
  Please send these materials to ******************************* with the subject line Urgent Review [Your Full Name] so we can prioritize your case. Once received, our ********************** will investigate and follow up with a formal response within 35 business days.
  We deeply regret the disruption this has caused, especially during such a critical time in your move. Thank you for bringing this matter to our attention, and for giving us the opportunity to respond and work toward a resolution.

• Review fromWilford A R

  Date: 07/07/2025

  5 stars
  Packed up my home and moved. Great service, on time, quick and very competitive pricing. You cannot go wrong with these guys! Will be moving again in the next 7 months and will definitely and will be calling on them again!
  

  Pinnacle Moving Group

  Date: 07/15/2025

  Thank you so much for your kind words! Were thrilled to hear that your move went smoothly and that you were pleased with our punctuality, efficiency, and pricing.
  It means a lot to know youll be calling on us again for your next movewe look forward to the opportunity to serve you once more and make that experience just as seamless.
  If you need anything in the meantime, please dont hesitate to reach out. Wishing you all the best in your new home!

• Review fromLawanda B

  Date: 07/07/2025

  5 stars
  I don't think there is anything you guys could have done better. ************ and service in a timely fashion. Thank you!
  

  Pinnacle Moving Group

  Date: 07/15/2025

  Thank you for your thoughtful feedback! Were truly honored to hear that you felt our service met your expectations in every way. Providing quality care in a timely manner is exactly what we aim for, and its wonderful to know we delivered on that promise.
  Your appreciation means a great deal to our team. Should you need assistance in the future, wed be happy to help again.

• Review fromJohn J. P

  Date: 06/30/2025

  5 stars
  Wonderful service!! Move was quick and efficient. Could not have asked for a better experience
  

  Pinnacle Moving Group

  Date: 07/15/2025

  Thank you for your kind words! We're so glad to hear that your move was quick, efficient, and everything you hoped for. Our team works hard to provide a smooth and stress-free experience, and its rewarding to know we delivered that for you.
  If you ever need moving services again, wed be honored to assist you.