Reviews
Customer Review Ratings
Average of 64 Customer Reviews
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Review fromLuke R
Date: 09/19/2025
5 starsPacked out our downtown high rise condo this morning. Team was efficient, careful, and friendly. All went smoothly and we are very pleased with their service. We will use them again and recommend them to others.Review fromGeorge J. W
Date: 09/18/2025
5 starsWe are so pleased with the packing services they provided. They called before they arrived and we're on time. They did an outstanding job packing up our 2 bedroom apt. They were respectful, careful with our things, and we're done quickly. They carefully stacked the boxes so that they are secure and labeled each one. I would highly recommend them for everyone who is moving and/or needing to hire packers. They are amazing!
Pinnacle Moving Group
Date: 09/20/2025
Were delighted to hear that our team provided timely, respectful, and efficient packing services for your move. Taking extra care to securely stack and clearly label boxes is part of the standard we strive to uphold, and its great to know this made a positive difference for you. Your recommendation means so much to us, and we truly appreciate your trust.Review fromErnest B
Date: 09/17/2025
5 starsMy move was booked at short notice, but the movers handled it calmly. They arrived on time and didnt make me feel rushed.Pinnacle Moving Group
Date: 09/20/2025
Thank you for taking the time to share your experience. Were pleased to hear that our team was able to accommodate your move on short notice and provide a calm, timely service without making you feel rushed. Delivering reliable and stress-free support is always our goal, and your feedback means a great deal to us.Review fromLeon R
Date: 09/16/2025
5 starsI needed storage as part of my move, and the movers stacked everything carefully inside the unit. They wrapped furniture, labeled boxes clearly, and arranged things so I could still access items if needed later. It was a thoughtful approach that made me feel confident about leaving my belongings in storage. The space was used efficiently, and I didnt have to worry about crushed boxes or broken furniture.Pinnacle Moving Group
Date: 09/20/2025
Were so glad to hear that our teams attention to detail and careful handling gave you confidence in storing your belongings. Ensuring that items are wrapped, labeled, and arranged thoughtfully is part of the service standard we strive to deliver, and its wonderful to know this made your experience smooth and worry-free. We truly appreciate your trust in us and look forward to assisting you again whenever you need.Review fromCameron K
Date: 09/12/2025
5 starsThe team managed to carry my heavy furniture down three flights of stairs without leaving a single scratch on the walls or floor. They clearly knew how to angle big pieces through tight spots.Pinnacle Moving Group
Date: 09/20/2025
Were thrilled to hear that our team was able to move your furniture safely and efficiently, while taking care to protect your walls and floors. Providing careful, skilled service is always our priority, and its wonderful to know it made a positive difference for you.Review fromElmer S
Date: 09/10/2025
5 starsI was concerned about my hardwood floors, but they laid down mats before moving heavy furniture. Not a single scratch was left behind.Pinnacle Moving Group
Date: 09/20/2025
Thank you for sharing your experience! Were delighted to hear that our teams precautions kept your hardwood floors safe during the move. Protecting your home and belongings is always a top priority, and were glad it gave you peace of mind.Review fromKevin M
Date: 09/05/2025
5 starsOur move involved a lot of fragile glassware, and I was nervous about it. The crew came with plenty of blankets and wrapped each box carefully before stacking it. They also checked with me before placing anything heavy in the truck. At the new place, they carried each item into the right room and confirmed placement. Nothing broke, and nothing was scratched. It felt well managed.Pinnacle Moving Group
Date: 09/08/2025
Thank you for taking the time to share your experience with us. Were so glad to hear that our teams attention to detail and care with your fragile items helped ease your concerns throughout the move. Providing the right materials, communicating with our customers, and ensuring everything arrives safely in the right place are all top priorities for us. We truly appreciate your trust and are delighted that everything went smoothly without a scratch. Wishing you the best as you get settled into your new home!Review fromLouie R
Date: 08/12/2025
5 starsI was impressed they brought their own tools for taking apart furniture without needing mine.Pinnacle Moving Group
Date: 09/20/2025
Were glad our team was able to provide all the necessary tools and make the process seamless for you. Taking care of every detail to make your move easier is always our goal, and were happy it made a positive difference.Review fromEric H
Date: 08/06/2025
5 starsThese movers knew how to handle tight hallways and stairs. They didnt bump anything or get stuck figuring it out.Pinnacle Moving Group
Date: 08/08/2025
We're thrilled to hear that our team was able to navigate the tight hallways and stairs with care and precision. At Pinnacle Moving Group, we pride ourselves on handling every move with professionalism and attention to detail. We truly appreciate you taking the time to share your experience and are glad we could make your move a smooth one!Review fromAyla W
Date: 08/02/2025
1 starI received a quote for *****. After some time a few days before a different gentleman reached out to confirm the list. Once we did they doubled the cost to *****. That was ridiculous, but my company was paying for it so I got approval and considered it done. Then they send me another email from someone totally different ( you get like 6 different contacts from different people and companies) and they said Monday at 1-4 confirmation. I email back and say can we do earlier cause we need to drive 7 hours after they pack up. They say no since its busy season thats all they had. ****. Fine. THEN this is the real kicker that ****** me off. They wont take any form of payment other than a cashiers check. Yet, the Saturday before Mondays move a random number with a dude who cannot speak English says hes my mover and coming at 8am the next day to move. WHAT? So, I call the company to confirm whats happening and they say theyll look into it. They call back and say theyll have a truck available the next day for an earlier move and thats who it is.. ummmmmm. But he couldnt tell me what company he was for and what the move was for either? This is completely sketch and there is no communication. DO NOT USE THIS COMPANY!Pinnacle Moving Group
Date: 08/08/2025
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you encountered throughout the moving process. What youve described does not reflect the level of communication and professionalism we strive to provide our customers.
We understand how frustrating it must have been to receive inconsistent information and multiple points of contact. While it's not uncommon for different departments and carriers to handle various stages of a move, we clearly fell short in ensuring those transitions were smooth and transparent for you.
We also recognize your concern regarding the change in pricing. When item lists are updated or finalized closer to the move date, adjustments can occur, but this should have been clearly communicated and handled with care and clarity.
Additionally, we regret the miscommunication around the payment method and the unexpected scheduling changes. Being contacted last-minute by a representative who could not clearly identify themselves or the company understandably raised red flags, and we agree this is not acceptable.
Your feedback is being taken seriously, and we will be reviewing this situation internally to ensure it is addressed and prevented in the future. If you'd be open to discussing this further, we would appreciate the opportunity to make things right.
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