Heating and Air Conditioning
Coolray Heating & Air Conditioning
Reviews
This profile includes reviews for Coolray Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 189 Customer Reviews
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Review fromNancy R
Date: 08/25/2025
1 starI got a new HVAC unit from Coolray and have had absolutely nothing but problems with it. When it poured water out the bottom and ruined my hallway floor, they just advised "too bad", "not our problem", "deal with it". KNOWING it was their unit that caused the damage!
Coolray Heating & Air Conditioning
Date: 09/05/2025
We sincerely apologize for not meeting your expectations. We understand that situations like this can be frustrating and are far from ideal. Please know that decisions like these involve several factors that we carefully consider. Wed be more than happy to discuss the matter with you in greater detail. If youre open to it, we invite you to give our office a call at your convenience. Your feedback is truly appreciated, and we value your time.Review fromPeggy J
Date: 08/23/2025
5 starsCool *** always get the job done and does the job with excellence.Coolray Heating & Air Conditioning
Date: 08/25/2025
Thank you so much for sharing your feedback, Ms. ******** We certainly appreciate your business.Review fromEd A
Date: 08/20/2025
5 starsThe Technician was on time and courteous. He advised of issues that needed addressing but didn't rush a decision, which I appreciated. Have used CoolRay several years and never disappointed.Coolray Heating & Air Conditioning
Date: 08/21/2025
Mr. ******* we certainly appreciate your business over the years. Thank you for sharing your experience us.Review fromRob M
Date: 08/18/2025
5 starsHVAC tech ****** *** provided exceptional service in troubleshooting thoroughly and solving a *********************** issue. His professional ***************** represent Coolray in the best way possible.Coolray Heating & Air Conditioning
Date: 08/19/2025
Thank you ***, for taking the time to share your feedback. We certainly appreciate your business!Review fromSheila T
Date: 08/13/2025
5 starsThe Service Technician Was Professional,And Courteous,And He Took The Extra Time To Explain Everything In Detail!! I Would Definitely Recommend CoolRay Heating&Air Conditioning To Others!!Coolray Heating & Air Conditioning
Date: 08/19/2025
******! Thank you so much for sharing your experience with us. We are pleased that you are satisfied with our service.Review fromLeah D
Date: 08/12/2025
5 starsWe have been working with Coolray for many years and they've always been fair and reliable. We are repeat customers for a reason, they do good work and stand by their products and services.Coolray Heating & Air Conditioning
Date: 08/14/2025
****, we certainly appreciate your business over the years. Thank you for your feedback!Review fromKassi B
Date: 08/12/2025
4 starsCoolRay customer for 2.5y, complete replacement in 2022 for 2zone home. Went with larger system based on recommendation, replaced vents, thermostats, board, furnace, condenser, etc. Issues with getting started after install, works well for the most part. Have concerns about ***************** reporting issues. Techs tell us we need to add more items. I question why wasnt recommended at replacement! Have been very pleased with the annual maintenance plan, reminders sent, easy to schedule & technicians show up when scheduled! Always professional & courteous, able to answer questions. Quick to get appointments when there are problems, quick to order parts & get part installed to get our system running!! We have found them to be a ***************** and will stand behind work/product!Coolray Heating & Air Conditioning
Date: 08/14/2025
Thank you, *****. We truly appreciate your feedback and are pleased you are satisfied with the service.Review fromAldridge M
Date: 08/08/2025
5 starsI just had an experience from Coolray. It started with a chance encounter at ********** offering to tune my air conditioner. I have been having problems and Coolray was a second opinion. Their technician came out and gave me a detailed report on my HVAC, in WRITING. All others gave me a verbal report but not in writing. I got a invoice on cost of repairs. I chose coolray because of that report and then representative gave me a breakdown of the different options of their product which is Carrier. I have had different Carrier products and they performed well for me. It is installed Infinity version and it is doing well.Coolray Heating & Air Conditioning
Date: 08/12/2025
Thank you, ******** for taking the time to provide your experience with us. We certainly appreciate you business and the opportunity to service you.Review fromAaron F
Date: 08/07/2025
5 starsAfter 25 years, my Trane compressor died. Coolray came out same day, crew arrived next day with new, Carrier, compressor and installed that and a new coil in my furnace. They did an excellent, neat and professional job.The cost was significant, but they offered 3-year, interest-free financing which was a plus. Excellent company with which to deal.Coolray Heating & Air Conditioning
Date: 08/12/2025
Love it! Thank you so much for providing your experience with us. We are pleased to know you are satisfied with the services provided.Review fromValerie A
Date: 08/05/2025
5 starsThe technician was very professional, arrived on time, worked efficiently, explained what he was doing and thoroughly answered my questions. My repeated experiences with Coolray have been very positive.Coolray Heating & Air Conditioning
Date: 08/12/2025
*******, thank you so much for your feedback. We are happy to know you enjoyed the services provided to you. We appreciate your business!
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