Collections Agencies
Sequium Asset Solutions, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,083 total complaints in the last 3 years.
- 349 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with SEQUIUM ASSET SOLUTION plus they did not provide me with the original application like I asked.Account No: 6128 Amount Disputed: $548Business Response
Date: 02/28/2025
Dear ***** ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 15, 2024, AT&T U-Verse placed your account ending 2431 with Sequium for collection efforts with a balance of $548.32. On October 16, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed address on file.For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/26/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for this *********** debt. I have no contractual agreement with SEQUIUM ASSET SOLUTION, and they have failed to provide the original contract as per my request.Business Response
Date: 02/28/2025
Dear ******* ******* Iii,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 17, 2024, AT&T U-Verse placed your account ending 5998 with Sequium for collection efforts with a balance of $174.68. On December 18, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************************.
Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concern, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to us at ************** if you need additional payment options.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Complaint Timeline February 21st, 2025 - ********************* notified me on via Credit Karma that I had my first ever Collections Account Reporting for $51.00 from Sequium Asset Solutions. February 24th, 2025 - I googled and telephoned Sequium Asset Solutions after obtaining their business phone number. I asked the gentleman to remove this account from my credit file because, I do not owe it and requested a copy of their contract from ********* validating my debt. I asked if he could remove this from my credit file if, I paid the $51.00 today. He said, Dont pay the $51.00 to ********* because then, it will not be removed from your credit file. Instead, I should fight this as a reporting error under CSRA Rules at the cost of $279 and, I could pay $79.00 today and make payments in the remaining $200.00. I told him, I would need this in writing/Email with a guarantee it would be removed from my credit file as an error. He said, I can not do that - no guarantees. I replied, I needed to investigate this CSRA Rules and for him to call me back on Thursday, February 27th 2025. I do not owe ********* a dime and the whole thing feels like a Scam. I came to BBB to verify if Sequium Asset Solutions is legitimate and found 978 complaints identical to mine. Please help me remove this from my Equifax. I dont have money to hire a Lawyer every time a Scammer comes along. Sincerely, Dr **** E ****** Sent from Dr **** ****** ********************Business Response
Date: 02/28/2025
Dear **** ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 31, 2024, ******* placed your account ending 1119 with Sequium for collection efforts with a balance of $51.85. On January 2, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ***************************.
Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.
On February 28, 2025, Sequium received a payment paid directly to ******* in the amount of $51.85, subsequently, your account was closed as paid in full. Attached to this response is a paid in full letter.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/26/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******** I do not have a contract with SEQUIUM, they did not provide me with the original contract as i requested.Opened Date: 11/11/2024 Account Number: 6177****High Credit: $470.00Business Response
Date: 02/28/2025
Dear ******* ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 11, 2024, ******* placed your account ending 3480 with Sequium for collection efforts with a balance of $470.71. On November 12, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ****************************.
Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of *******. Your account was placed with our office to collect a debt due to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from *******; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 21, 2025 I found a $179.00 collection just posted on my ********************** by Sequium Asset Solutions. I never heard of this company, nor ever contacted by them, so I still do not know what this was for. I called them several times mid-mornings and mid-afternoons, each time the calls went directly to voice mail. Since I was never contacted by them before the collection was posted, this is a flagrant violation of federal ****** research shows this is standard business practice for this company as thousands of identical complaints have been posted and reviewed. The ************************************ (****) passed a law many years ago making it illegal for a company to post a collection on a persons credit bureau without first contacting them by mail, phone, or other means. I have never been contacted by this company.The ************************************ have received thousands of similar complaints over the past 10 years and have done nothing about it. I don't understand how a government agency can pass a federal law and not enforce it when the same company continually violates it.Business Response
Date: 02/27/2025
Dear ***** *****,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 21, 2024, ********************** placed your account ending 4724 with Sequium for collection efforts with a balance of $179.00. On November 22, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 8, 2022, I went to a local ******* store to change my prepaid plan that I had for many years into a contracted plan. I had a prepaid credit on my contract of $230 that I was told I could only use on accessories, but when I bought accessories, the credit was not applied, nor was it applicable. I visited the ******* store at ****************************************************************************************. The store should have informed me it was not an authorized dealer or a third party. This is an issue because customers should know this. How is a store with *******'s name different from an actual ******* store? Getting business and selling the products and plans should be illegal, but not going to *******. That is illegal, and I work for an attorney,so my next step is to sue this company for stealing $1000s of dollars from me. On June 8, 2022, 1 purchased a contract and was informed that I would have a trade-in credit on my account of $1000 from the price of my phone. I paid $272.97 at the store on June 8, 2022. I also had a first bill, where I paid $251.53. My bill continued to go up after a few months of needing consistency. On December 14, 2023, 1 received a text message from ******* stating that ******* would pay my remaining balance off of my phone and would give me a promotion of $415 on a new iPhone 15. I called and spoke with a ******* representative named ****. He told me that my activation fees would be waived and that I could add a new phone to a new line with the same features I have with my current contract. I would still have my trade-in for my current phone and a new trade-in to add to my new line because I would send my old phone back and trade it in. I was told that if you made the change, I would get the new iPhone 15 pro max with my line, and nothing would change. He also stated that my newly added line would have a trade-in value of $1000 and would have the new iPhone 15 pro. My total after taxes each month for both phones would be $179 to $190 a month.Business Response
Date: 02/27/2025
Dear ******* ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On October 31, 2024, **************** placed your account ending 0001 with Sequium for collection efforts with a balance of $2,878.18. On November 1, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of ****************. Your account was assigned to our office to collect the debt owed to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been e-mailed to the address on file. For your convenience, I have attached the same for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Thank you,
***** ****
Compliance SpecialistCustomer Answer
Date: 02/27/2025
Complaint: 22988953
I am rejecting this response because:
Sincerely,
******* ******Initial Complaint
Date:02/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My information was sold to this account and I have no knowledge of this business. I have asked that this company provide the original proof of this charge and no response. ******* has deleted this charge. I ask that you follow suit.Business Response
Date: 02/28/2025
Dear Shakerious *******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On December 26, 2024, AT&T U-Verse placed your account ending 7237 with Sequium for collection efforts with a balance of $277.72. On December 27, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of AT&T U-Verse. Your account was assigned to our office to collect the debt owed to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from AT&T U-Verse. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need any further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/25/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with SEQUIUM ASSET SOLUTION plus they did not provide me with the original application like I asked.Account *********** Amount Disputed: $37Business Response
Date: 02/28/2025
Dear ******** ****,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On April 18, 2024, AT&T U-Verse placed your account ending 6240 with Sequium for collection efforts with a balance of $37.91. On April 19, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.
Please be advised that Sequium does not own this debt but instead is a debt collector collecting on behalf of AT&T U-Verse. Your account was placed with our office to collect a debt due to them.
However, as of October 17, 2024, AT&T U-Verse requested the return of your account. As such, your account is now closed with Sequium. Please contact AT&T U-Verse directly for further assistance.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/24/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* cable. I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.Business Response
Date: 02/27/2025
Dear ****** ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On September 19, 2024, ************** placed your account ending 1277 with Sequium for collection efforts with a balance of $80.49. On September 23, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium mailed to you the model validation letter advising of your rights as it relates to this debt to the mailing address ********************************************
Please be advised that Sequium does not own this debt; we are collecting it on behalf of **************. Your account was assigned to our office to collect the debt owed to them.
After thorough review of your complaint, your account has been placed in a dispute status as additional documentation has been requested from **************; such documentation will be e-mailed to the address on file. As we await a response from the client, collection activity by Sequium will continue to be paused on this account.
Thank you,
***** ****
Compliance SpecialistInitial Complaint
Date:02/24/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Sequium Asset Solutions LLC, I do not have a contract with Sequium Asset Solutions LLC. They did not provide me with the original contract as requested.Business Response
Date: 02/27/2025
Dear ******** ******,
Sequium Asset Solutions LLC is in receipt of your dispute and complaint. Sequium is a debt collector. On November 4, 2024, ********************** placed your account ending 4370 with Sequium for collection efforts with a balance of $776.39. On November 5, 2024, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium e-mailed to you the model validation letter advising of your rights as it relates to this debt to the email address ******************************.
Please be advised that Sequium does not own this debt; we are collecting it on behalf of **********************. Your account was assigned to our office to collect the debt owed to them.
In response to your complaint, your account was placed in a dispute status and supporting documentation validating the debt has been requested from **********************. For your convenience, I have attached the documents for you here. In addition to this, collection attempts by Sequium will cease, providing you sufficient time to review the provided documentation.
If this resolves your concerns, you may visit ****************************** to view available payment plan options and to make a payment using your debit/credit card or checking account. Please use ******** as your reference number to log in. You may also feel free to reach out to Sequium at ************ if you need additional payment options.
Concerning the reporting of this debt to the consumer reporting agencies, Sequium has submitted a deletion request of the tradeline from your credit file. Please note, Sequium does not control when the credit bureaus process the request to reflect and update to your credit report.
Thank you,
***** ****
Compliance Specialist
Sequium Asset Solutions, LLC is NOT a BBB Accredited Business.
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