Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent individual personal information to obtain a debt for an individual that i don't know. Since they refuse to talk to anyone other than that individual how are they allowed to send personal information to some random number? this needs to be reported as criminal.

  Business Response

  Date: 06/06/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations.
  
  Sequium is a debt collector, collecting on behalf of our client. A text message containing a document was inadvertently sent to your telephone number in error. Please disregard the message, as it was not intended for you. We apologize for any confusion or inconvenience caused.
  
  We have removed your number ************ from our system of records as it is not associated with the account in question. There will be no further contact from Sequium regarding this matter.
  
  Thank you for your understanding.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt claimed by SEQUIUM. There is no contractual agreement between me and SEQUIUM, and they have not furnished the original agreement as requested.

  Business Response

  Date: 06/05/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T Mobility.
  
  On January 21, 2025, AT&T Mobility engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** ******
  Account Number: ********1199
  Current Balance: $797.15
  
  On January 22, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ***************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around March 7, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 22, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Prior to this complaint, Sequium has not received any communications from you requesting account information.
  
  In support of our collection of this debt, please see attached documentation related to this debt. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Statement

  Business Response

  Date: 06/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***************
  
  On March 4, 2025, ************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: Capri *****
  Account Number: ******6093
  Current Balance: $360.00
  
  On March 5, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ********************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 13, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 5, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Your account has been placed in a dispute status, which subsequently deleted the tradeline from your credit report, and escalated your concern to ************** for review. Once we receive additional information from them,unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23399132
  
  I am rejecting this response because:
  
  Sincerely,
  
  Capri *****

  Business Response

  Date: 06/03/2025

  No reason provided for rejection.

  Your account has been placed in a dispute status, which subsequently deleted the tradeline from your credit report, and escalated your concern to ************** for review. Once we receive additional information from them,unless you request otherwise, we will be in contact to provide you with an update.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous harassing phone calls from this business. They do not leave a voicemail when they call. When I call back, no one is available to take my call. They continue to call me several times a day and I still dont know what they are contacting me about. I cant look up any debt because they havent provided an account number. Ive never received an email or letter about a debt and am concerned that the poor communication may indicate that this is not a legitimate company. I have never worked with Sequium and have no contract with them.

  Business Response

  Date: 06/04/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of **** ************************
  
  On May 7, 2025, HSHS *********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* E. ***
  Account Number: ********9506
  Current Balance: $1,088.88
  
  On May 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  Our records indicate that your account was placed with our office on May 7, 2025. Since that time, we have attempted to contact you at the telephone number **************. However, these efforts have been unsuccessful, as we have not reached you or any other party at that number, and no voicemail messages have been left. Please be advised that all telephone calls were made as part of a lawful attempt to collect a debt. These calls were conducted in full compliance with the Telephone Consumer Protection Act (TCPA) and Regulation F, as we did not make direct contact with you, nor did we receive any communication from you requesting that we cease contact.
  
  Your account has been placed in a dispute status and your concern has been escalated to HSHS *********************** for further review. Once we receive additional information from them, unless you request otherwise, we will be in contact to provide you with an update.
  
  We Apologize for the inconvenience of not being able to reach anyone at our office. We can be reached at ********************************** or by phone at ************.
  
  Please note that Sequium has not reported this debt to any of the consumer reporting agencies.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******, I do not have a contract with Sequium Asset Solutions, LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 06/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ********
  
  On March 4, 2025, ******* engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******** ******-******
  Account Number: ************4999
  Current Balance: $75.59
  
  On March 5, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ***************** advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 13, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the March 5, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Prior to this complaint, Sequium has not received any communications from you requesting account information.  
  
  In support of our collection of this debt, please see attached documentation related to this debt. Collection attempts by Sequium will cease,providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account.Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a collection company claiming to be a loan company and they are calling family and my job claiming that I committed fraud. They also claimed that I was wanted by the police, My boss called to see if it was true and the local and county did a check and they found out that I didn't. So after they did their search/investigation they found out that it was a collection agency.They have being doing the same thing with my family and they are tired of it cause now they're just constantly calling them 5x's a day.

  Business Response

  Date: 06/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of *****************
  
  On May 15, 2025, ******* Wireless engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ***** *****
  Account Number: ****************
  Current Balance: $1,127.66
  
  On May 16, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address *********************** advising you of your rights as it relates to this debt.
  
  Our records indicate that your account was placed with us on May *******. Since that time, we have attempted to reach you at the phone number *************. However, we have not been successful in making contact with you or anyone at that number, and no voicemail messages have been left. The telephone calls placed were made in a lawful attempt to collect a debt. All calls were made in compliance with the Telephone Consumer Protection Act (TCPA), as we did not make contact with you nor did we receive any communication from you indicating a request to cease contact or revoke consent.
  
  If this is not your current or preferred contact number, please update your information with us at your earliest convenience. You may reach us at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23392701
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/03/2025

  No reason provided for rejection.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******, I do not have a contract with SEQUIUM ASSET ************ , they did not provide me with original contact as requested.

  Business Response

  Date: 06/03/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly.
  
  Unfortunately, there is insufficient information here for us to locate your account. Please provide additional information such as a reference number, client account number, your phone number, date of birth, and/or the last four of your social security number.We will be happy to assist as soon as this information is received.
  
  Should you require further assistance, feel free to contact Sequium via email at ********************************** or by phone at ************.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my account in FULL on May 20 at 10:07am. This company stated to me that if I accepted a settlement offer, my account would be paid in full, in good standing, and closed. I paid the collections account and received a letter stating my account has been paid off. But today, the reported my account to the credit bureaus lying to them saying I have a $55. I am pursuing legal damages against this company as well for what they did to my credit and the dishonesty.

  Business Response

  Date: 05/30/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of Seaside.
  
  On December 20, 2023, Seaside engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** *******
  Account Number: ****4368
  Original Balance: $475.74
  Current Balance: $55.15
  
  On January 3, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************ advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around February 5, 2024. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the January 3, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Our records indicate that we received a telephone call from you on May 20, 2025. Upon reviewing the recording of that call, it appears you contacted us to settle the account for less than the full balance owed. In response, our representative offered a settlement amount of $182.72, which closely aligned with the $180.00 amount you referenced, based on a settlement offer originally sent to you last year. Please note that settling an account for less than the full balance does result in a remaining unpaid balance. We apologize for any misunderstanding or confusion that may have been caused by the "Paid in Full" letter you received.
  
  Sequium has now closed the account in our office as settled. As a result, the associated tradeline has been removed from your credit report, and the account has been returned to *******. You will not receive any further contact from Sequium regarding this matter.
  
  If you should have any further questions or need additional assistance, please contact Seaside directly.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23385696
  
  I am rejecting this response because:

  This Account is still listed on my credit report and has not been closed out yet. Please update this on my credit report and then Ill be willing to accept the resolution. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/03/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your complaint.
  
  Sequium has closed your account in our office as settled in full, and a request for tradeline deletion has been submitted to the credit reporting agencies. Please note that Sequium does not control the timing of when the credit bureaus process or reflect the deletion of this information on your credit report.
  
  If you should have any further questions or need additional assistance, please contact Seaside directly.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***** I do not have a signed contract with this agency, Sequium Asset Solutions. They did not provide me with the original contract as I requested.

  Business Response

  Date: 05/28/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of AT&T U-Verse.
  
  On March 31, 2025, AT&T U-Verse engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ******* ******
  Account Number: *****4830
  Current Balance: $228.98
  
  On April 1, 2025, in accordance with the Fair Debt Collection Practices Act (*****), Sequium sent you a Model Validation Notice via email to the email address ************************* advising you of your rights as it relates to this debt.
  
  In review of your account, this matter was initially reported to the consumer reporting agencies on or around May 20, 2025. This reporting was done in accordance with Regulation F of the ***** which permits reporting no less than fourteen days after the debt collector has either spoken with you concerning the debt or sent to you the model validation notice via mail or electronically. Our records do not show that the April 1, 2025, Model Validation Notice returned. Additionally, our records do not reflect receipt of any disputes concerning this matter prior to this reporting which would have violated the Fair Credit Reporting Act (FCRA). In light of this, Sequiums actions were compliant with both the *****, ****, and any applicable state statutes.
  
  Prior to this complaint, Sequium has not received any communications from you requesting account information.  
  
  In support of our collection of this debt, please see attached documentation related to this debt. Collection attempts by Sequium will cease,providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account.Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Sequium Asset Solutions, LLC
  KKL

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequium has sent multiple notices claiming I owe a debt to **********************, however the debt they claim I owe is not legitimate. I confirmed with Mercy via phone that I owe no balance. Sequium's 10/31/2023 "notice" lists an address for me at which I have never resided. The "notice" also lists supposed services in **********, ** on 10/31/2022; however, I was located in **********, ** on this date. The "notice" also lists my father's insurance plan for the supposed services on 10/31/2022, but I was not a beneficiary of this insurance plan on this date. The collection does not currently show on my credit report, but I am worried Sequium will fraudulently report it to the credit bureaus.

  Business Response

  Date: 05/28/2025

  Good day,
  
  Thank you for your correspondence submitted through the Better Business Bureau (BBB). We take all consumer complaints seriously and are committed to reviewing them thoroughly and fairly. Please be advised that Sequium Asset Solutions, LLC (Sequium) operates in full compliance with all applicable federal and state regulations. Additionally, Sequium does not own the referenced debt; rather, we are acting as a debt collector on behalf of ***********************
  
  On May 7, 2025, ********************** engaged Sequium for the services of attempting to collect the outstanding balance on the following account: 
  
  Customer Name: ****** *****
  Account Number: *******0824
  Current Balance: $1,339.56
  
  On May 8, 2025, in accordance with the Fair Debt Collection Practices Act (FDCPA), Sequium sent you a Model Validation Notice via email to the email address ******************** advising you of your rights as it relates to this debt.
  
  Your account was placed in a dispute status, and we escalated your concern to ********************** for review. Please see attached documentation related to this debt from **********************. Collection attempts by Sequium will cease, providing you with sufficient time to review the documentation provided. In the meantime, if this addresses your concerns, you may visit ****************************** to explore available payment plan options and make a payment using a debit/credit card or checking account. Please use reference number ******** to log in. You may also feel free to email Sequium at ********************************** or reach out to Sequium at ************ for additional assistance.
  
  Concerning the reporting of this debt to the consumer reporting agencies, Sequium Asset Solutions, LLC does not report to any of the consumer reporting agencies on behalf of **********************. Please contact them directly if you have any questions regarding their credit reporting practices.
  
  Sequium Asset Solutions, LLC
  KKL

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23374247
  
  I am rejecting this response because:
  

  I am not the ****** ***** referenced in the Mercy and Sequium documents.  Mercy and Sequium have falsely assigned another patient's bill to me.  In the documents provided, the patients identification (identification.pdf) and registration form (patient registration form.pdf) show that the patient is a male born in **********  However, in the insurance form document (insurance form.pdf) Mercy incorrectly assigned the patient to my account.  You can see on the insurance form document that my account is for a female born in ***********, which does not align with the patients documents.  Further, the social security number referenced in the patient registration documents is not my social security number.  Please remedy this mistake immediately and remove me from association with this bill and collection.

  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/03/2025

  Good day,
  
  Sequium Asset Solutions, LLC acknowledges receipt of your rejection of our response to your Better Business Bureau (BBB) complaint.
  
  We are very sorry to hear that you were a victim of fraud. We have updated the status of the account as fraudulent and escalated this matter to ********************** for further investigation.
  
  There will be no further contact from Sequium regarding this debt.
  
  Sequium Asset Solutions, LLC
  KKL