Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fradulent and incorrect taxes and higher interest monthly charges from when my loan was acquired that I am supposed to be paying. ****, non professional customer service employees that refuse to have upper management contact me regarding the above issues! I am paying extremely more than what I was explained regarding my loan with Lending Point.

  

  Business Response

  Date: 06/02/2025

  Thank you for escalating your frustrations.  LendingPoint conducted an investigation into the loan that was funded on April 12, 2022, with a regular payment of $283.35.  Throughout the life of the loan, you entered three separate Temporary Relief Payment Programs, which reduced your monthly payment to $85.01 from November 2022 January 2023, $28.34 from July 2023 September 2023, and $85.01 from July 2024 September 2024.  As stated in the signed agreements, while your monthly payment was reduced during the modification, interest continued to accrue.  Our loans are customer-friendly, simple interest loans (similar to auto loans and mortgage loans), where interest accrues daily. 

  On April 14, 2025, you notified LendingPoint that your bank account was compromised. As a result, we removed the account from autopay and completed a permanent due date change.  On May 13, 2025, we spoke to you regarding the May payment and reenrolled your account in autopay.  Since then, a customer service manager has attempted to contact you by phone twice to discuss any further concerns but has been unable to reach you and left messages.  We remain on standby to assist further at **************.  Thank you for being the best part of LendingPoint.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23328049
  
  I am rejecting this response because:

  I have no problem paying back this **** but I've repeatly asked for a supervisor to contact me regarding the  issue that the incompetent rude nonprofessional manner a that I am spoken to regarding the customer service person stating I was lste on my payment when I was not! My legal representation and accountant looked over the ladt document regarding the interest in the loan I have and said to contact you because the interest was very high and not consistent with what I am being charged on the loan. I am still awaiting someone from Lending Point's management team contact me to explain the interest charges! Again I have No Issues with paying this loan off, and someone from the corporate office should have contacted me 1 month ago when I requested a call. This needs to be explained to me ASAP! And the customer service people needs to value and respect customers who keep them having a job! 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/05/2025

  We are sorry to hear of your continued frustration.  As mentioned in our initial response, a member of our leadership has attempted to contact you but was unable to reach you and has not received a return phone call.  As we have continued to contact you at times that are not convenient, please return our phone calls when the time is right for you.  We remain on standby to assist.   

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23328049
  
  I am rejecting this response because: No one from the corporste offuce has cintacted me, that is who I want to speak to! And I am available always to speak to corporate that I have been waiting on! I have NOT received any calls, nor been left messages to call a specufic corporate person from your legal ***** Are you calling from any random no, or the Lending Point no that is on file! This is your way of trying to get out ofaddressing the issue at hand. Please send me a date and time when your corporate office will speak directly with me and that way I can also let my attorney as well know so he can be on the call.

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/10/2025

  LendingPoint completed an investigation and discovered that two phone call attempts were made, and two messages were left.  A member from our management team will attempt to contact you again tomorrow, June 11th, at noon EDT.  The phone call will originate from the LendingPoint phone number you have on file.  If this time does not work for you, please reach out to ************************************** and coordinate a better time.  We look forward to speaking with you. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the reporting of a balance on my credit reports related to an account that was charged off by Lending Point and subsequently sold to a third-party collection agency.Upon reviewing my credit file during the home loan process, I noticed that Lending Point is still reporting a balance on this account, despite the fact that it was charged off and transferred. This appears to be incorrect and may be impacting my ability to secure financing.When I initially contacted the collection agency that now holds the account, I made a payment arrangement and was explicitly assured that the entire tradelineboth from the original creditor (Lending Point) and the collection agencywould be removed from my credit reports upon completion of payment. I am requesting that Lending Point review the call recordings from my discussions with your representatives to verify this agreement, as I was relying on the accuracy of that information in deciding to proceed.Please confirm that you will review the recordings related to my case, the current reporting status of the account, and whether you will correct or delete the tradeline, as discussed.I would appreciate a prompt investigation into this matter, as it is time-sensitive and affecting my home loan process.

  

  Business Response

  Date: 05/19/2025

  Thank you for letting us know of your concerns.  LendingPoint completed an investigation into the loan that was funded on 5/29/2021.  On 1/13/2023, the loan was charged off due to nonpayment and subsequently sold to **************************************  On 5/12/2025, we submitted a request to the credit bureaus to delete the tradeline from your report, as the debt is no longer held by LendingPoint.  Please allow the bureaus several weeks to make this update.  We believe this addresses your concerns, but we remain on standby should you need further assistance. 
  

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDING POINT LLC Amount:$36081 Date:1/28/2025 Acct#*********** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this informationAccording to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

  

  Business Response

  Date: 05/19/2025

  Thank you for escalating your concerns.  LendingPoint completed an investigation into the application received from our partner Credit Karma on 1/24/2025.  During the application process, LendingPoint verified your phone number, address, email address, and the bank account that funds were deposited into as belonging to you. In addition, we received bank statements and tax returns that belong to you.    
  
  On 2/27/2025, a successful payment was received from the bank account on file.  During a phone call on 3/21/2025, in which we verified you as the caller, you requested to be removed from autopay.  The agent offered a due date and/or frequency change and explained available hardship programs to you, all of which you declined.  No additional payments have been received.   We can find no evidence of identity theft and believe all credit reporting is accurate.  If you have additional information to help with this investigation, please let us know at ***********************************************************. 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. LENDING PT - LAI006XXXXX Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 04/29/2025

  Thank you for escalating your concerns.  LendingPoint completed an investigation and found an application from our partner LendingTree on 7/22/2022, which was funded on 7/23/2022 for $10,193.89 with a regular monthly payment of $326.00.  In January 2023, you enrolled in a Temporary Reduced Payment Plan, which lowered your monthly payment to $32.60 for three months.  In April 2023, you requested a due date change, which permanently moved your due date to the 26th of the month.  In July 2023 and October 2023, the loan was enrolled in two additional Temporary Reduced Payment Plans, which again lowered your monthly payment to $32.60 for June through December 2023.  The last payment was received on 12/24/2023.  LendingPoint attempted to contact you numerous times, however, the loan was eventually charged off on 7/25/2024 and sold to ICR on 9/30/2024.  A request was submitted to the credit bureaus on 4/25/2025 to delete this tradeline from your credit report, as the debt is no longer owed to LendingPoint; please allow the credit bureaus a few weeks to update their records accordingly.  For more information regarding this debt please contact ICR. 

  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************. 

  LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.
  
  We remain on standby to assist. 

  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my lending point loan February *******. Ive contacted them multiple times Inquiring about my refund of loan overpayment. When I first contacted them 1 month after overpayment, they said they have the overpayment on file but a refund has not been started. They said they would return my overpayment via direct deposit into my checking account I never received it so I called back. They said they mailed a check, however they mailed it to a previous address that I did not live at even when I took out the loan. Again they said they would reissue it to the checking account on file. I received an email saying they sent a refund check. I again did not receive it so I called back. This time they told me they show a refund owed to me but never a check issued. Now they are saying they have to to get permission from upper management to issue my refund! It had been owed to me for almost 2 months.

  

  Business Response

  Date: 04/29/2025

  We are sorry to hear of your frustrations.  LendingPoint completed an investigation into your loan that was paid in full on 2/26/2025.  On April 2, 2025, the overpayment on your account was issued via check and mailed to the address on file.  On April 14, 2025, you called and advised that the address on file was outdated, supplied the correct mailing address, and requested that the refund be issued via ACH into your bank account.  The refund was issued to your bank account on 4/18/2025, and your customer success representative sent an email advising of this transaction.  We believe this issue has been resolved, but we remain on standby. 

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of identity theft. This company has received stolen information and an account was created in my name. When they became aware of the unauthorized personal information, they closed the account. However, the account remains on my credit reports and I want it removed immediately.

  

  Business Response

  Date: 04/22/2025

  Thank you for letting us know of your concerns.  LendingPoint completed an investigation into the application received on 2/3/2023 from our partner, Service Finance, that was funded on 2/14/2023.  Eighteen payments were received via autopay from a bank account that has been verified as belonging to you.  In October 2024, the loan was sold to ****************  A credit report dispute was filed on 4/1/2025, and LendingPoint verified the name, date of birth, social security number, and bank account as belonging to you.  An update has been submitted to the credit bureaus to reflect that the loan has been sold.  For more information regarding this debt, please get in touch with Mariner Finance. 

  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************. 
  
  LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.
  
  We remain on standby to assist. 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with LENDINGPOINT LLC, I do not have a contract with LENDINGPOINT LLC, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 04/09/2025

  Thank you for reaching out.  LendingPoint completed an investigation and confirmed multiple loan applications in our system, resulting in funded loans on 12/30/2017, 6/19/2019, 11/17/2020, and 2/1/2022.  During the application process, LendingPoint verified your identity through your bank account, credit reports, bank statements, voided checks, and email address.  The most recent loan had 14 successful payments before being charged off on 11/1/2023 due to nonpayment and was sold to ************************* on 12/20/2023.  On 4/4/2025, a request was submitted to the credit bureaus to delete the tradeline, as LendingPoint no longer owns this debt.  For additional questions regarding this account, please get in touch with **************************

  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************. 
  
  LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying off my $10,000 loan with Lending Point since 2022. In three years, I am frustrated to see that my balance has only reduced to $9,253. I have enrolled in a 3 month hardship plan that reduced my payments, but I still couldn't believe that in 3 years of making payments, I only paid $765 in principle!! So now my frustrations have turned into outrage because I cannot find any documentation that breaks down the remaining term of my loan (since its obvious I won't be done in 7 years like I had planned) or how much I have paid into interest and fees. They do not send you paper documents of any kind, especially statements. Fine. But they also don't send you electronic documents outside of the original loan agreement. Additionally, the website and app does not accurately portray the current charges due, and as a result, I ended up under paying a month not realizing it until two weeks later when LendingPoint called me and told me that was past due. And of course that only increased my interest charges. This could have all been avoided if I was given a statement that clearly broke down past due and current charges, including current interest accruals.I can't help but think that the lack of statements, whether electronic or by mail, is intentional because they don't want customers to see their predatory and dishonest practices, and push for a lack of transparency and incredibly high interest rates that will keep you paying them for decades and barely scratch the surface. I have never dealt with ANY company that refuses to give you an itemized statement of what you owe them and how they are allocating your funds. I will never get a loan with them again and I will be quickly trying to refinance with a different company. Until then, I demand for Lending Point to do the proper business practice and send me my monthly statements!

  

  Business Response

  Date: 04/14/2025

  Thank you for escalating your concerns.  LendingPoint completed an investigation into the loan that was funded on 2/17/2022 for $10,600 with a regular payment of $338.99.  On June 22, 2022, you enrolled in a Temporary Reduced Payment Plan that lowered your monthly payment to $67.80 for three months.  On 12/27/2024, you enrolled in a second Temporary Reduced Payment Plan, lowering your bill to $101.58 for three months.  During the payment modifications, no changes were made to the remaining terms of your loan, including interest rate.  LendingPoints loans are customer-friendly simple interest loans (similar to auto loans and mortgage loans), where interest accrues daily, and as stated in your contract, payments are applied to accrued interest first, followed by the principal.  A copy of your amortization schedule was sent to you, and we have attempted to follow up, but have been unable to reach you.  For continued support, please call your customer success representative, *****, at **************. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23136354
  
  I am rejecting this response because:
  

  I'm still waiting for someone to answer my questions on how much outstanding interest I have and provide me with a 10 Day Payoff Quote. If someone from your company tried calling then they didn't leave a message or a call back number, so how am I to know that they even called?

  When I intiated communication with **** from Lending Point, I always get different numbers on the outstanding interest on my account, and that amortization schedule did nothing to clarify. The online portal is essentially useless in explaining my loan balance because it changes everyday and it does not tell me anything.

  I cannot continue to give you money without knowing exactly how my payments are being applied. I would have never signed up for the payment relief programs had I known that doing so would add 4 years to my maturity date, which is absolutely insane! The only way I know that is because I had to call and request it once I realized that after 3 years of paying you, I was getting nowhere.

  Further, a legitimate business should not make me jump through hoops to retrieve information that should be easily avaliable to me. You mention that your loans are similar to a home mortgage and auto loan. Well, I have an auto loan and I know exactly how much accrued interest is on the account, my principal balance, and they even give me a 10 day payoff quote. They are very transparent and I never have to call them and ask for that information. On the contrary, Lending Point loans are very convoluted and even when I call, I'm not given the correct info or your **** are unable to answer simple questions.

  Therefore, Lending Point, why are you hiding important information that consumers need to make important decisions about their loan? Why do you not provide consumers with electronic statememts? Why can no one tell me what my total accrued interest is?

  Sincerely,
  
  **** ********

  

  Business Response

  Date: 04/23/2025

  We are sorry to hear of your continued frustrations.  We wanted to let you know that your customer success representative sent you the most recent information requested via email on April 23, 2025; a copy of your loan amortization schedule, which included the allocation of each payment towards principal, interest, and fees, was sent on April 15, 2025.  If you did not receive these documents, please let us know.  Regarding the changing interest balance on your loan, as interest accrues daily, the interest balance on your loan will also change daily, increasing on days where there is no payment and decreasing after payments are processed.  We hope this addresses your concerns, but we remain on standby to assist further. 

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern: I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FRA). Since it does not meet legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper verification, it must be deleted per federal law. Thank you.

  

  Business Response

  Date: 03/28/2025

  Thank you for letting us know of your concerns.  LendingPoint completed an investigation into the loan that was funded on 12/1/2022.  During the application, we verified your name, date of birth, social security number, and mailing address.  The first three bills were satisfied successfully, and on 3/7/2023 you requested a due date change.  On 8/15/2024, you enrolled in a Temporary Reduced Payment Plan that lowered your monthly payment to $104.21 for three months.  On 12/3/2024, you were offered a Reduced Payment and Loan Modification Agreement, but you advised you were in the hospital and unemployed but would call back once you could make the payment.  The last payment received on the account was on 11/15/2024.  On 1/21/2025, LendingPoint received a credit report dispute, completed an investigation, and confirmed no fraud.  As of 3/28/2025, the account is 103 days past due. 
  
  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************. 
  
  LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.
  
  We remain on standby to assist. 

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Year 2023 and 2024 Lending Point allowed another party to make changes to my account including the loan without my authorization which is an act of fraud and a breach of contract.

  

  Business Response

  Date: 04/02/2025

  Thank you for escalating your concerns.  LendingPoint completed an investigation into the application received from our partner Proceed Finance, that was funded on 9/5/2023 for $26,000.  On 10/24/2023, you called and added a family member to be an authorized contact on the account.  Throughout the life of the loan, there have been four payment assistance modifications, all of which were completed after verifying your identity.  We have reviewed all phone calls on the account, and do not believe there has been identity theft, and as of April 2, 2025, the loan is 27 days past due. 
  
  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************. 
  
  LendingPoint recommends you contact the three major credit bureaus: Equifax, Experian, and Transunion to report a possible identity theft and work with them to further protect yourself. The credit bureaus will require you to report the assertion directly to them. Contact information for the credit bureaus is as follows:
  Experian: ************ / ******************************************
  Equifax: ************ / ******************************************************************
  Transunion: ************ / ******************************************************************   
  
  LendingPoint also recommends you contact the ************************ at ****************************** to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.
  
  We remain on standby to assist.