Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for a personal loan through LendingPoints website. During the process, I was presented with an option to decline having my information shared with other lenders or third parties. I selected that option and proceeded under the assumption that my information would remain solely with LendingPoint.However, shortly after applying, I received an email stating that my application had been forwarded to ************* one of LendingPoints partners or servicing banks. I did not authorize this and feel that LendingPoints process was deceptive.If LendingPoint intended to share information with partners like ************ regardless of my opt-out selection, that should have been clearly disclosed it was not.

  

  Business Response

  Date: 07/17/2025

  Thank you for letting us know of your concerns. LendingPoint completed an investigation and discovered an application submitted on July 8, 2025 that we were unable to approve; no hard credit inquiry was performed. As part of the application process, LendingPoint partners with ************ to evaluate loan requests. The opt-out selection during the application limits the sharing of information with other lenders and third parties for marketing purposes but does not apply to LendingPoints sharing of application details with its banking partners for loan processing and evaluation. This relationship and process are disclosed in LendingPoints privacy policy and application terms, which are visible at ******************************************************. We believe this addresses your concerns and remain on standby should have further questions. 

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/19/2024, ******* into a payment agreement with Lending Point for a payoff for $4340.00 a payment of $271.25 on the 26th of each month until paid in full .Please note total payoff was more than I initial owed, regardless I agreed and signed attached contact. Pay off was completed on 5/26/2025. on 6/27/25 I received a call for said company stating I was 1 day past due, I declined and asked to speak to a manager , my request was ignored . on 7/2/25 I received two call from lending point telling me my account is days past due, When I informed the *** that this account is paid in full due to signed agreement I had will Lending point and asked to speak with a Manager, my request was again ignored, 7/2/25 I received another call for lending point *** telling me my account was 5 days past due. I was demanding to speak with a manager or someone in charge. I spoke with a gentleman named ****** who is a collection Manager who then gave me the /contact info ************************************* in addition I cc'd ****** **** on 7/2/2025 at 2:22pm, I received no response . 7/7/25 I received another call from Lending point telling me my account is 112 days past due, I informed them they are incorrect as this account has been paid in full according to attached signed abiding contact dated 2/19/25, *** tell me that ****** **** no longer is works there (???????) what does that have to do with an signed agreement between myself and this company. I again ask to speak with someone in the corporate office. no response. Lending point is not a legitimate business, No legitimate company signs off on a payment agreement and once the agreement is paid in full want to try and manipulate the consumer to pay the inflated price , Seems as this company is a name brand loan shark .

  

  Business Response

  Date: 07/10/2025

  Thank you for escalating your frustrations. LendingPoint completed an investigation into the loan funded on 11/17/2022 for $10,000 with a monthly payment of $242.01 for ************************************************* a timely manner. No payments were received after 8/18/2023, and on 2/16/2024, LendingPoint received a signed Power of Attorney from ***************** ***********************. On 2/19/2024, a settlement agreement was reached allowing you to settle the $9,663.53 balance for a reduced amount of $4,340.00, to be paid in 16 monthly payments of $271.25 starting on 2/26/2024. Payments from February 2024 through February 2025 were received from ***************** according to the settlement agreement. On 3/7/2025, a representative from your debt management company informed LendingPoint that you had canceled their services, thus canceling the settlement agreement and all future payments. As a result, payment amount was reverted to the original payment amount of $242.01. Multiple calls took place advising that due to you terminating services with *****************, the settlement agreement became void. As of July 10, 2025, your account is past due 14 days and has a balance of $7,107.03. LendingPoint remains committed to helping you resolve your debt and are available to discuss options at **************. 

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a message from credit monitoring about some missed payments that could affect my credit score. I looked into it and found that it was from a personal loan I took with LendingPoint, stating that I missed my first three payments. I looked into this and checked that I did set up auto-pay for this account. I called them to see what was going on, and they said the debit card I put to use wouldn't allow the amount monthly to come out. i looked in my account and seen they did a transaction in the beginning to make sure it worked and it did. when i called i said if there was an issue why didn't they call me or send a letter? they told me they called multiple times and no answer, i asked did they leave a message because i did not receive one and no answer. they said they also emailed about the situation and when i checked my emails found nothing. I asked why not send something in the mail if they cant get ahold of me like they say? no response. so now my account is $2000 dollars behind and i asked what could i do they said nothing pay the $2000 i told them I don't have an extra $2000 laying around they said nothing they can do so now my credit is getting messed up for something I didn't do. i want to pay the loan. I'm not trying to not pay the loan but there was an issue and they didn't do enough to get a hold of me to resolve this problem.

  

  Business Response

  Date: 07/25/2025

  *******, we are sorry to hear of your frustrations. LendingPoint completed an investigation into the loan funded on March 7, 2025, and discovered that during the application process you enrolled in autopay with your debit card for the $666.95 monthly payment. The first payment was rejected by your bank on April 6th with the reason Exceeds Withdrawal Amount Limit; the payments attempted on May 6th and June 6th were also rejected for the same reason. Emails regarding your past-due balance were sent on April 9, 2025, and April 16, 2025, and the payment reminder emails sent on April 26, 2025, and May 27, 2025, also advised that your account was past due. ********************** attempted to reach you by phone several times but were unable to make contact. We acknowledge that no messages were left, have taken this opportunity to review our internal processes. As of July 25th, your account is in good standing and your next payment is due August 6, 2025.   

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending point org. loan I took out a loan in 2021 in which they orginally reached out to me saying I was preapproved for ******.I needed some money at the time to pay some bills that I aquired in hopes to catching up so I accepted offer.The girl on the phone talked very fast and said she just needed a few things from ****** was SS number she ran a credit check and said I was preapproved needed more info.Wanted tax info for 2 years then came back and asked for bank info saying they would directly deposit the ***** in bank account within 24 hrs.She then asked for acsess to my online banking account with acess to password.I gave her all info.They sent documents to be sighn telling me it was for 36 mths I had no idea what portion of my payment was going to principal or interest The payment was ****** per mth directly drafted from my account to ************************ was not given any documents explaining loan at all I had asked and they said they send nerver did.They made a deposit to my bank account for ************** like they said.When I asked they said ******* was for fees.which was nerver explained to **** been paying on this loan now going on 5 years now in 2024 of sept they sold loan to mariner finance without me knowing . Now Mariner Finance are saying I still owe *****.Its like I am not getting any of my payment applied to loan.Cannot get any answers at all.I believe this is a preditory lending practice.I believe it is loan churning.I am now 69 disabled and I am not seeing this loan balance to go down at all.I have all my bank statements showing payments drafted to lending point now mariner finance payments are ****** a,month.I believe this company needs to be investigated for predatory loan practices very deceptive.I have nerver dealt with this type of practice.I have had several loans with different business and nerver have had this deception.Thank you.Hopefully I can get this resolved.The company needs to be investigated deceptive .

  

  Business Response

  Date: 07/10/2025

  Thank you for letting us know of your frustrations. LendingPoint completed an investigation and discovered three loans with LendingPoint since 2021.
  
  An initial loan funded on 5/31/2021 for $11,250.76 with a regular monthly payment of $369.83. The loan amount consisted of $10,613.93 that was deposited into your account and an origination fee of $636.83. A copy of the contract was sent to the email address on file after electronic signature was received. All payments were received on time.

  The loan was refinanced on 1/14/2022 for $17,091.90 with a new regular payment of $674.97. The second loan amount consisted of $10,310.99 that was applied to your existing loan, $5,967.01 that was deposited into your account, and an origination fee of $813.90. A copy of the contract was sent to the email address on file after electronic signature was received. All payments were received on time.

  The loan was refinanced on 9/13/2022 for $19,790.40 with a new regular payment of $574.97. This third loan consisted of $14,128.84 used to payoff your second loan, $4,719.16 deposited into your bank account, and a $942.40 origination fee. A copy of the contract was sent to the email address on file after electronic signature was received. Twenty full payments and four reduced payments of $57.50 were received prior to the loan being transferred to *************** on October 12, 2024. 

  LendingPoint has not been provided a police report or any information suggesting identity theft. For more information regarding your current loan status, please contact ****************   

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was forced into taking out a loan with lending point, by some ******* i have an outstanding loan thru lending point and its a big burden on me.its not fair to me that I should have to pay this loan off because i was framed by a person who allegedly laundered all my money.All i did was go in for a evaluation of my body and this man forced me into taking out this loan.I had been under a lot of stress and did not catch it soon enuff, But i was told by a law firm that my money could be recoverd and that did not work for me.ive used two different law firms and cannot reach a settle ment

  

  Business Response

  Date: 07/10/2025

  We are sorry to hear of your frustrations. LendingPoint completed an investigation and discovered an application, received from our partner *********************, that was approved and funded on 7/26/2023 for $4,194.75 with a regular monthly payment of $153.91. The first bill was satisfied on-time; however the account became past due when the September and October 2023 were unsuccessful. On 7/24/2024, you enrolled in a Workout Agreement that reduced your payment to $46.17 for three months (June through August) before returning to $153.91 in September. On 11/7/2024 you enrolled in a second Workout Agreement, which again lowered your payment to $46.17 for three months before returning to $153.91. The bill due on 1/26/2025 was not received until 5/23/2025, which caused the plan to be voided, and no payments have been received since 5/23/2025. A settlement for $2,494.55 was offered on 5/28/2025 which was declined on 6/4/2025. On 6/18/2025 you were advised your loan was at risk of charge off and being sold to a third-party collector, which you acknowledged and advised you would prefer to work with a third-party collector to resolve the debt. As of July 10, 2025, your account is 134 days past due and has a balance of $3637.97. 
  LendingPoint has found no evidence of fraud; however, if you believe you are a victim of identity theft, please submit a police report for us to investigate further. Any refunds or cancelations will need to be arranged with your provider or *********************, who will need to return the loan proceeds to LendingPoint. Please work with your provider to coordinate this return. We remain on standby to assist. 

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23496739
  
  I am rejecting this response because:
  I was forced into this loan by the manhattan medical team and was told it was fully refundable, I have spoken to lending point a few times and want to clear my debt at a reduced rate which was proposed to me and need some assistance doing so
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/17/2025

  To discuss available settlement options, please contact our member services team at **************.  We remain on standby to assist. 

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for ***************. I do not have a contract with ***************. They did not provide me with the original contract as I requested.6,

  

  Business Response

  Date: 07/10/2025

  Thank you for letting us know of your concerns.  LendingPoint completed an investigation and discovered an application was received from our partner Credit Karma on 5/6/2022.  During the application process, LendingPoint verified your bank account, phone number, email address, address, and identity.  The loan was funded the same day for $5,830.00 with a monthly payment of $198.57.  Four on-time payments were received via ACH transfer, and an additional twelve payments were received from the debt management company you engaged to handle this debt.  No payments were received after 11/25/2023 and the loan was charged off on 9//28/2024 due to nonpayment.  The loan was sold to ********************************** (ICR) on 10/28/2024.  As LendingPoint no longer owns this debt, a request to delete the tradeline was submitted to the credit bureaus on 6/23/2025; please allow them several weeks to update their records.  For more information regarding this debt, please contact ICR. 

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  

  Business Response

  Date: 06/05/2025

  Thank you for letting us know of your concerns. LendingPoint completed an investigation and located an application received on 6/28/2019 from our partner *********************. As part of the application process, LendingPoint verified your identity and banking information. The loan was funded on 7/1/2019 for $5,300.00 and a copy of your contract was sent to the email address on file. On 7/11/2019, ********************* issued a partial return for $2,895.00, leaving a loan balance of $2,405.00. There were seven payment attempts on the account, however; each payment was returned by your bank. On 3/8/2020 the loan was charged off due to being over 180 days past due, and eventually sold to *********** on 3/30/2020.  
  
  On 3/30/2020, in response to a credit history dispute, LendingPoint verified all account history and directed you to *********** for further information.  On 4/27/2020, LendingPoint responded to a second credit dispute that all information was accurate.  On 6/8/2020, LendingPoint responded to an FCRA letter advising this has already been investigated and all information is accurate.
  
  If you believe you have been a victim of identity theft, we will need a police report along with your government-issued identification to further investigate.  This information can be sent to ***********************************************************.  Or for additional information regarding this debt, please contact ***********, as they are the owners of the account in question.  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed out of $1,000.00 from this ******** claiming to be a legitimate loan company

  

  Business Response

  Date: 06/05/2025

  Thank you for reaching out to us with your concerns.  We checked our system and do not have an application with your name, address, or email address. After reviewing the contract you submitted, we can verify that is not a valid LendingPoint contract, but instead is the work of bad actors using our name to contact innocent consumers with a promise of a loan in an attempt to access bank account information.  We are not affiliated with these bad actors and are actively working to shut them down.  LendingPoint recommends contacting your local police and submitting an internet crimes report to the *** at https:***********.  Thank you for informing us so we can continue our efforts. 

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, I took out a $5,088 loan through LendingPoint (via United Credit) to pay for a training and job placement program from Growth Cave, also known as the **************************** Despite completing the training and applying for internal job listings, I was never placed in a role. The company has since disappeared, the website and dashboard are inactive, and they are no longer responding.The ************************ (***) has filed a lawsuit against Growth Cave and its operators, citing fraud and deceptive practices. The program I enrolled in is specifically named in the ***'s complaint.FTC case link:*********************************************************************************************************************************************** Resolution Requested:I am requesting: Full cancellation of the $5,088 loan A refund of all payments made Removal of this loan from my credit report and cessation of any collection activity I have already submitted a formal dispute to LendingPoint and filed a complaint with the ************************************. LendingPoint should not be collecting money on a loan tied to a program under federal investigation for fraud.

  

  Business Response

  Date: 06/24/2025

  Thank you for escalating your concerns.  LendingPoint is a provider of financing for **********************, who partnered with ****************  An application matching your information was received and approved on 6/6/2023 for $5088.00 with a monthly payment of $172.96 for 48 months.  All bills due between July 2023 and January 2025 were received on time or within 29 days.  The account became past due when the 2/7/2025 payment was not received.  On 3/25/2025, you entered into a Workout Agreement that temporarily lowered your payment to $51.89 for three months, with a new regular payment of $169.68. 
  Any refunds or cancelations will need to be arranged with your provider or **********************, who will need to return the loan proceeds to LendingPoint.  As you work with them to coordinate this return, we will remain on standby to assist.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the service and lack of compassion shown by LendingPoint, LLC. I have been experiencing significant financial hardship since August 2023 and have made multiple attempts to explain my situation to their representatives. Unfortunately, those conversations have led nowhere, as LendingPoint has refused to provide a viable solution to help me avoid a charge-off on my ********** one point, I was enrolled in a relief program, which provided temporary assistance. However, due to my continued lack of income, I missed a payment and was told I no longer qualified for the program. I have asked repeatedly for some form of assistance, deferment, or restructuring plan, but LendingPoints only response has been to demand paymentdespite my documented inability to pay.The experience has been incredibly stressful and disheartening. Adding to my frustration is the fact that I now owe over $5,000 more than the original loan amount due to excessive interest and fees. It is unreasonable to expect payment from someone who has no income and is actively seeking help.I am asking the BBB to help bring attention to this matter and urge LendingPoint to reevaluate their policies toward struggling customers. At a time when I needed compassion and flexibility, I was met with rigidity and indifference. This is not how responsible lending institutions should treat customers in crisis.

  

  Business Response

  Date: 06/02/2025

  We are sorry to hear of your frustrations.  LendingPoint completed an investigation into the loan funded on 2/4/2022 for $22,529.24 with a regular payment of $583.31.  Throughout the life of the loan, LendingPoint has offered you the following payment assistance programs:
  10/17/2022: Temporary Relief Payment Program, which reduced your payment to $174.99 for four months (September December 2022)
  6/22/2023: Temporary Relief Payment Program, which reduced your payment to $58.33 for four months (May August 2023)
  1/25/2024: Temporary Relief Payment Program, which reduced your payment to $58.33 for four months (December 2023 February 2024)
  5/9/2024: Permanent Relief Program, which, after a $150.00 good faith payment, reduced your payment to $58.33 for three months (June August 2024) before increasing to a new regular payment of $570.98
  10/24/2024: Permanent Relief Program, which, after a $100.00 good faith payment, reduced your payment to $171.29 for three months before increasing to a new regular payment of $548.60
  When your November 2024 bill became past due, the plan was voided, as stated in the signed agreement. 
  2/11/2025: A settlement plan offered to you was declined
  No payments have been received since 10/24/2024, and the loan was charged off on 5/28/2025 due to nonpayment.  Your account is currently 186 days past due.
  While there are no more reduced payment programs available for your account, ********************** would be happy to discuss the option of a settlement.  We remain on standby to assist at **************. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23350363
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

   

  The proposed settlement amount is $21,000. If Im currently unable to make the regular payment let alone afford the relief payment, how is it realistic to expect that I can pay the full settlement? Im struggling to understand how this offer qualifies as meaningful assistance under my current financial circumstances.
  
  

  

  Business Response

  Date: 06/05/2025

  We are sorry to hear of your continued disappointment; however, an 80% settlement is the only remaining option available currently, as your account is over 180 days past due.  We are happy to discuss further and remain on standby.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23350363
  
  I am rejecting this response because:
  Thank you for your response. However, I do not agree with your reasoning. A settlement was presented well before the 180-day ***** and it was still far from reasonableespecially considering the financial hardship I was experiencing at the time. That offer did not reflect any real attempt to work with my situation.
  
  Now youre offering 80% after 180 days, which still does not seem like a meaningful solution. I would like to know the exact dollar amount of that 80% and request that you revisit the terms with a more considerate and realistic approach. Im open to a fair resolution but not one that dismisses the circumstances that led to this point.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/12/2025

  We are sorry to hear of your continued frustrations.  A representative from our member services team has attempted to contact to you to discuss additional settlement options on your account, but has been unsuccessful in reaching you.  Please return our phone call no later than June 22, 2025, or request a call back at a specific time by emailing **************************************************************.  Failure to do so will result in your loan being sold to a third-party debt collector.  We remain on standby.