Reviews

Review Details

• Review fromNathan M

  Date: 08/04/2026

  1 star
  Avoid purchasing anything made by this company. J5 (through REMOVED) sold a product that they claimed would work with Windows 11. I have owned it since January and was able to use it until April before the unit stopped working. They are well aware of this issue and say their team is working on it. It has been months now and they cannot provide me an estimated time for the fix to be released. They also claim it would be "illegal" for them to refund us for the product not working as we did not purchase it from them directly. Yet on their website they currently state "To request a return/exchange for products purchased from sellers other than j5create, please submit your request here." Why even have that in writing on your site if completing the request is illegal? Their solution for me is to warranty the product and send a new one. Granted, this unit, in their own words, does not work with Windows 11 right now. So why even offer to send me the same unit that i already have and they know doesn't work? Don't make my mistake, order from a company that stands behind their product.

• Review fromjames t

  Date: 12/11/2024

  1 star
  Re: REMOVEDat j5Create; Request #SUP00112793 October 22 response from REMOVEDregarding my malfunctioning Wireless Display Adapter, Model JVAW76. He told me the model I have has a known history of malfunctioning, and recommended that he would send me a previous model that has proven to function normally. In this same email he said "I have gotten that request submitted for shipping out that device, and ill let you know when it departs here!". Never received the item, nor communication. I followed up in an email on Nov. 20th, but no reply. I phoned the company on Dec. 2nd and surprisingly, REMOVEDanswered the call. He said he and a supervisor would check to see what the problem was, and make sure the item gets shipped to me (in REMOVEDSA), and would advise me of same Nothing to date..This is beginning to sound like a 1 person company, working out of his garage. To this point, REMOVEDis proving to be nothing more than a "bullshit artist".*If I don't receive satisfaction, I will bring this matter up with those that manage Best Buy, where I purchased the item.

  J5create

  Date: 12/12/2024

  Dear REMOVED, We're truly sorry that the product you purchased isn't working as expected. We completely understand how frustrating this must be, and we want to make this right for you. Although our warranty is primarily written for the North American market, we want to ensure that you're taken care of in this situation. As a valued customer, your satisfaction is our top priority. To remedy this, well be sending you a replacement unit promptly, even though youre currently outside of REMOVED. Please verify your current address is EDIFICIO ARCO IRIS Apto. B-602 REMOVEDy REMOVED. Atacames, REMOVED, REMOVED(Postal Code: REMOVED), and well ensure the replacement is shipped to you as quickly as possible. Once again, we apologize for the inconvenience this has caused and for the delay with receiving your replacement. We appreciate your patience and understanding, and were committed to resolving this issue to your satisfaction.

• Review fromDayna M

  Date: 08/21/2024

  1 star
  Before you get a quote, research this company thoroughly! I wish I had, but now I'm dealing with an unfinished job, ignored calls, and unpaid sub-contractors. Not worth the risk!

  J5create

  Date: 08/23/2024

  We are very sorry that this customer is experiencing these issues; however, we do not provide sub-contractors with our company. We are a distributor of computer peripherals and believe that the customer may have the incorrect company. Our customer service department does not have any record of any communications with this customer.