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Business Profile

Computer Programming

J5create

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a J5 Create USB-C Dual 4K HDMI Docking Station, Model: JCD3199, through Best Buy on 10/24/2024. The unit died in June 2025. I contacted J5 Create for support, and only after several rounds of back-and-forth did they agree to send a replacement unit. That arrived early July 2025. The replacement unit died 4 months later, on 10/25/2025.They're refusing to provide a refund. I do not want a replacement unit, as it has proven to be flawed.

    Business Response

    Date: 11/04/2025

    We are currently working with our customer to find a solution that he is happy with.  We have already offered him an exchange for an upgrade product valued at $60 more than the $129.99 product he purchased or a store credit of $150.00 on our website.  He has declined these offers and continues to request a refund, but we are the manufacture and did not receive the funds he is requesting.  We are trying to set a time for a phone call with the customer and will follow up with further developments.

    Customer Answer

    Date: 11/04/2025

     
    Complaint: 24067970

    I am rejecting this response because:

    In their response, J5Create failed to explain why I rejected their offer for a replacement product. The replacement product was the a JCD3199p, which is basically the same unit that died twice (JCD3199), only that it came with its own power adapter. I told them that there is no way that I'm going to accept the same unit a 3rd time! The power adapter I used was comparable to theirs. I do not trust that docking station.

    They offered a $150 credit to purchase something on their website. I scoured the site and found nothing that I could use. Therefore, a credit would sit there indefinitely and never be used.

    J5create is correct in that I didn't pay them directly. Rather, I purchased the unit at Best Buy. I contacted Best Buy today to request a refund. The refund window closed November 2024, 1 year ago. There is nothing that they can do for me, and punted me back to J5create. I'm going around in circles and getting very dizzy and annoyed!

    Therefore, the only acceptable solution is to get a refund in the amount of $129.99. I have a conference call with REMOVEDat J5create tomorrow (11/5) to discuss, but I fear that they will not provide a refund.

    Sincerely,

    REMOVED

    Business Response

    Date: 11/14/2025

    Good Morning,

    j5create has reached out again to our customer and we were able to reach an agreement.  We have sent him several of our products as a replacement for the product that he was having issues with and he has received the items.  He has expressed that he is happy with the outcome.

    Customer Answer

    Date: 11/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

J5create is NOT a BBB Accredited Business.

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