Reviews

Review Details

• Review fromVERNE C

  Date: 12/18/2023

  1 star
  Does not respond to mail/email/ messages. Absolutely useless customer service

• Review fromPaul L

  Date: 11/13/2023

  1 star
  I was a member for over 10 years have over 500 completed transactions where I've bought Until one seller who I talked to threatened me over the phone and I told him. I would not complete their transaction because of the threats. I informed gunbroker of what had happened. And then they canceled my membership for a non-paying bidder. Be careful on this website because you are truly on your own .

• Review fromBrent S

  Date: 11/08/2023

  1 star
  Zero customer support. I bought a gun sent seller payment and gunbroker canceled the deal. Im out **** dollars and have had no help with this transaction. Hopefully I can get some help from my bank as the cashier check was not properly endorsed by the seller. Its turned out to be a fraud claim. But gunbroker has done nothing and there Buyers Protection is limited to 500. Its a joke trying to deal with them. Beware!!

• Review fromJames M

  Date: 11/06/2023

  1 star
  The old **************** The item received was NOT what was advertised on Gunbroker

• Review fromScott B

  Date: 10/27/2023

  2 stars
  I bid on a handgun, and noted some new user was bidding up the auction. I contacted Support now that I was NO longer the winning bidder and wanted to understand my obligation should this possible ***** bidder decide to cancel his offer anytime before the end of auction. They replied quickly that I am fully obligated.Interesting to note that they appear to allow SHILL bidders since they have no reasonable protections in place for buyers to move on and purchase elsewhere. They are FORCED to remain available in case this offer is cancelled or excluded anytime after placed. No time constraint is in place to stop SHILLiNG like a reasonable 24 hour window which protects all.

• Review fromJuan R

  Date: 10/05/2023

  1 star
  This was my very first auction on gunbroker. Before the auction closed I attempted to contact the seller twice for questions and never received a response. There was minimal bids up until the very last hour where there was only one bid made besides mine which was only one cent over mine and drove up the price by ridiculous amount. After I bid $25 over that bid, that bidder never did again. To me this is very plain evidence of someone's shell bidding with an alternate account to drive up the price of the item. I contacted customer service through the help desk because there is no phone number and they kept dancing around all of my questions,did not do a thorough investigation and did not take my concerns with serious intent. I notified them of the suspicions of show bidding and also notify them that I could not get a hold of the seller after I have won the auction, either through email or phone. I informed them that the seller only accepts live checks cashier's checks or money orders which is a very unsecure form of payment. They offer no guarantee only coverage for $500, but with a $100 deductible. This is almost criminal and everyone knows that firearms are well beyond this range in price. The item I was putting on was at 560 all of a sudden it's at 820 because of one bidder my winning bid was 825 and they did not attempt to bid again. Very suspicious behavior with a bidder and a seller. I have yet to pay for the winning auction and I have not received a response from the seller. I will not further pursue any help from GunBroker help desk because I know it will be futile. I will not make any further purchases on GunBroker and I will notify everyone that I can of the website's poor behavior.

• Review fromJeremiah P

  Date: 09/12/2023

  1 star
  Criminals forcing tax exempt companies to pay tax regardless of paperwork being supplied. Of course they have no record of the first 2 times it was supplied but after I sent multiple emails over the course of two week, they finally accepted the form but told me a previous purchase wont have tax removed.

• Review fromNICOLAS F

  Date: 09/06/2023

  1 star
  The website does not allow for all purchases to be made via online checkout. GUNBROKER requires payment to be made via MONEY ORDER (which is very sketchy) and when asked they stated that they only cover $400 towards any wrongdoing by the seller. Note: The purchase I made was $1,200 and due to insufficient protection by GUNBROKER I opted not to purchase. ********* has then LOCKED / SUSPENDED my account for 90 days.

• Review fromRalph A

  Date: 08/18/2023

  1 star
  I purchased a rifle 12/16/22. $2499.99 and the shoulder stock was removed. After informing gunbroker.com I never heard back from them. Never using them again to purchase a weapon. I suggest everyone else do the same.

• Review fromGiovanni R

  Date: 08/16/2023

  1 star
  This website is charging me for no reason when I have never made a sale or purchase! Some how I'm charged 36$ sales tax on my balance of **** not only once but twice in the past month! They're customer service is non-existent and they refuse to explain what the charges are for or refund my money! These people ****