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Customer Review Ratings
Average of 58 Customer Reviews
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Review fromMichael O
Date: 08/19/2024
1 starGunbroker is not reliable at all. I won an auction of a very valuable gun - a good deal. The seller didnt want to honor the sale and sell the gun for this price. Suddenly when communicating over the GB portal, the seller claimed the gun got broken. I submitted a claim to GB. Never got a response. 2 weeks later the same gun was advertised again by the seller. There is no support from GB at all and most of the time you spend hours hoping you get a gun a few bugs cheaper but at the end, it turns out to be fraud. Better buy from a reputable dealer online and not even pay much more for piece of mind !To find best prices in the net, I use ammograb.com for ammo and gundeals or gunengine.com for guns.Hope this helps :-)
Gunbroker.com
Date: 08/21/2024
Good morning,
We show that the listing you were interested in ended on 8/18/2024 @ 9:88 PM. We see that the seller cancelled the listing at 8:10 PM on 8/19/2024, per your request. We see that a support ticket was submitted to GunBroker.com on Monday, and that your issue has been resolved. We hope that you have a wonderful day.
Review fromDima I
Date: 07/12/2024
5 starsSupport team is the best ever! Helped me many-many times!!!Gunbroker.com
Date: 08/23/2024
Hi there Dima, we appreciate your great review. Might you be able to edit the stars to match the fabulous review?Review fromDeb B
Date: 07/12/2024
5 starsMy purchase was swift and straight forward. The seller was responsive. Easy check out, got my product with in 7 days, as promised.Gunbroker.com
Date: 08/23/2024
Thank you for your wonderful review! We appreciate your patronage of the site and look forward to your continued use of GunBroker.comReview fromDavid D
Date: 05/22/2024
1 starAbsolute worst company to do business with. Scam system protocols to draft money out of your account when you least expect with, with no notice whatsoever. Terrible customer service, not surprisingly they don't offer phone customer service. DO NOT USE!Review fromSkyler L
Date: 04/02/2024
1 starDo not trust the "buyer protection" they have. I've been barreling with them for months over a simple transaction. They play the game of asking for another document, message, etc after each time I provide the requested info. They hope you'll get tired of the run around d and give up. Save yourself the headache and buy local.Review fromDoug D
Date: 03/30/2024
1 starRemember, 1 star is actually "0" stars as it is the lowest possible score.I REALLY hate to give a negative review in the 2A community, however the 2A community needs to support good businesses, Gunbroker is not one of them. I have several hundred perfect reviews with an A+ score.I used to use them quite a bit, for buying & selling. After ******** bought them they steadily declined in customer service but increased in fees. Latest issue was a dispute with a seller which was doubling shipping charges, the ********** decided to not complete the transaction. Opened a ticket with ********* gave a totally irrelevant answer.Hate to say it, but **** is actually far better for **************** (NOT 2A stuff though).Review fromJack K
Date: 03/03/2024
1 starthe only reason i gave 1 star i was unable to give minus stars. i was scammed by a seller with a "a+" rating, gunbroker.com has no customer support except for email support which they take a day or more to answer, and their answers are generic, not to the point of the actual issue, the replies appear to me to be electronic (AI) replies, but actually they dont care, (up and above board businesses use email but also have phone and fax numbers for direct contact when needed). their buyer protection is a joke. i think their goal is to support their local scammers. anybody considering doing business with gunbroker.com do at your own risk. there are other upstanding sites out there to do business withReview fromBill B
Date: 01/03/2024
1 starNeeded to talk to someone concerning a $100 relisting fee I was charged. Does not respond to mail/email/ messages. Absolutely useless customer service.Review fromAL J
Date: 12/20/2023
1 starThese people locked my account because I decided not to pay for a gun that they advertised as new and then in the description it turned out to be used, I informed Gunbroker via Email, and the decision was to suspend my account. Be careful these people are not very serious.Review fromJesse W
Date: 12/19/2023
3 starsThe site works pretty well except for the fact that they consider a bid a binding contract. All ************* except for one problem. Its only a binding contract for the buyer, not the seller. Sellers routinely have items listed also for sale at their store. After winning an item you may get an email apologizing and saying it was sold in the store. Sellers also remove items youve previously bid on when it sells in the store. When this happens, and the item never reached the end of the bidding period you have no recourse. You can not even leave a negative review because you can only leave a review if you win and the item is automatically marked as sold. Soit ***** that a binding contract ONLY applies to the buyer, not the seller.
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