Complaints
Customer Complaints Summary
- 124 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gun Broker is using a third party sales tax collector for internet sales on their web site. 1st of Gun Broker is charging sales tax for the item purchased and also on the shipping of that item.The sales tax they charged was at 9.18% it should have been 6.35% Sales tax on purchase and shipping $13.99, Sales tax on the item purchased should been only $12.07 , not with the shipping by a private party. I sent the seller a **** Money Order for the amount $242.09 which ********** advised that they recorded as the sale. I live in *******, **************, ***** the item shipped was to a business in ***************, which is not within the City Limits, but has the same zip code of *****.I filed this complaint last year in 2023 for the same issue, I requesting a refund of $8.12
Business Response
Date: 09/09/2024
Good afternoon *****,
We have investigated your claim and we see that the agent handled the answer correctly. Due to the address being input the way that it was for the receiving FFL, the sales tax was correctly charged.
Customer Answer
Date: 09/09/2024
Complaint: 22222925
I am rejecting this response because: ************ is charging more sales tax for the internet sale. I provided them information from the Arizona Department of Revenue showing the business's address and their sales tax is 6.35%. They try to advised that they use a third party party to calculate the sales tax, but when I showed Gun Broker they were charging a higher tax to the shipping location. They just blew me off. Last year I filed a Georgia BBB complaint concerning the same issue and they sent me a check for the over charged taxes. I am retired and I don't like getting ripped off, even if it is $10.00.
Sincerely,
*********************Business Response
Date: 09/10/2024
Good morning *****,
Unfortunately, after thorough investigation, we have determined that the sales tax price that was paid, was valid due to the address being input the way that it was according to the ship to address.
Customer Answer
Date: 09/10/2024
Complaint: 22222925
I am rejecting this response because: I didn't put any address wrong for the shipping destination. They are the ones lying it is their ******** base with Gun Broker that uses the same address I put into the Arizona Department Revenue. Will some show me where I put in the address. AZDOR is using the business address and the 5 digit zip code. The tax rate is 6.35 % not 10.91%
Sincerely,
*********************Initial Complaint
Date:08/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I won an auction for a ******** 30/06 hunting rifle. The seller advertised nice condition few dents and scratches. No mention of rust. The item I received had significant rust and many dents and scratches. I asked for an amount credited, the seller refused and became belligerent. I filed a **** with GunBroker and forwarded about 15 pics of the item. Because I made a comment that I had to "clean" the rust off GN would not help me. They said I altered the condition of the item. Cleaning is not altering. I am very frustrated that GB closed my claim. So I over paid for a rifle. I have about 30 pics of the rust, dents, and scratches. Please help me get money back. Thank you.Business Response
Date: 09/09/2024
Good morning *****,
We appreciate you reaching out. We requested documentation from the original listing that was never provided. You stated in your communication with us that the item was cleaned immediately upon receipt with gun oil and 0000 steel wool. Unfortunately, this voids the claim, as the item is to be left in the condition that it is received while the claim is being processed. Also, please note, that the *** process does not cover partial refunds or credits for items that a buyer feels are not as described. The Buyer Protection Plan can cover misrepresentation, however, the item will be relinquished to receive the maximum recovery amount.
Initial Complaint
Date:08/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Denied me the purchase of my weapon with my legitimate FFL license and would not take my license thats registered with the *** and the federal government.Business Response
Date: 08/12/2024
Good morning *******,
We have replied to your complaint within Ticket *******. Please note that GunBroker.com does not accept a C&R FFL as an FFL for transfers, as the *** does not load C&R licenses in the *** eZCheck. The seller would have willingly completed the transaction, had another FFL transfer dealer been selected. GunBroker did not deny you the completion of your transaction.
Customer Answer
Date: 08/12/2024
Complaint: 22122590
I am rejecting this response because:
The seller would not accept my FFL either and they just wanted me to pay and they wouldve split my money and screwed me over so I am not paying for the sale of it and Im not going to deal with either of the two criminal companies
Sincerely,
***************************Business Response
Date: 08/13/2024
GunBroker does not accept a C&R FFL due to not being able to cross reference it with the **** If we enter your first 3 and last 5 in the *** Ez Check, it tells us that it is an invalid license.
The only response that GunBroker legitimately provided was the following information:
Currently, C&Rs cannot be added to the network. You will need to contact and send your C&R license to the seller to process and complete the transaction.
NOTE: Prior to bidding, please contact the seller directly to verify they are willing to ship to a C&R. Some sellers will not ship to a C&R and require all their sales be sent and transferred through a FFL transfer dealer, regardless if the item is C&R approved.
All terms of sale are per the individual seller's discretion which is why we recommend always contacting the seller directly prior to bidding with all questions concerning the item, payment, shipping, and transfer.
We cannot force a seller to respond to user questions but highly encourage them to do so. If the seller does not respond to your question(s), we recommend not bidding on the item.Customer Answer
Date: 08/13/2024
Complaint: 22122590
I am rejecting this response because:
I was going to pay the buyer to ship it to my house, but like I said the *** license that I have is registered with the *** and the federal government and neither of these criminals will accept my license and Im not going to pay for somethings not gonna be shipped to me
Sincerely,
***************************Initial Complaint
Date:07/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a weapon through gunbroker.(1049164716) I have never recieved weapon , filed a legal dispute with *********. S upplied police report cashed federal money order, and communication with seller. gun brokers policy is a partial refund of my $910.00. no refund, no communication. gunbroker is ignoring this.Business Response
Date: 08/02/2024
Good morning *****,
We have responded to everything that you have sent us. We are corresponding with you in ticket *******. If you are still encountering issues scanning in a physically signed copy of the document we require to move forward with your claim, you may mail it to us at the address provided within the support ticket.
Customer Answer
Date: 08/07/2024
Complaint: 22071084
I am rejecting this response because: see attached
Sincerely,
*********************Business Response
Date: 08/07/2024
We have received your signed affidavit and we have replied to you within ticket *******. Your claim has been resolved, for details please refer to ticket.Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed twice for the same item I was selling at GunBroker website. I called and can't reach a live person. I emailed GunBroker and they keep stating I was given a credit, yet they billed me twice. GunBroker owe me $28.15.Business Response
Date: 07/31/2024
Good morning *******,
We have replied to this issue with Ticket ?#*******?. We did reply to your initial complaints with an explanation and a credit to your two credit requests. Please let us know in support ticket ******* if you have any further questions.
Initial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gun Broker customer service fails to answer issues in a timely basis. I have a legitimate complaint that they are overtaxing my purchase. I have provided detail from the state of Colorado which indicates they are wrong and yet they refuse to act or answer on my complaint. The difference is only $55 and some change, however in this day and age we already pay enough in taxes to get screwed for this.Business Response
Date: 07/17/2024
Good morning ****,
GunBroker has researched and responded to your question within the appropriate amount of time. We have issued a further response to your inquiry in Ticket #*******.
Please note that Marketplace Facilitator Sales Tax is collected based off of the **** TO address, and not the **** TO address, unless they are the same. If you have any further questions, please reply in the support ticket named above so we may better assist you with this matter.
Thank you and have a wonderful day.
Initial Complaint
Date:07/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was overcharged for state taxs and listing fees for Firearms that I placed for sale they agreed they owed me $1000 plus would not refund my money until I sold Firearms with them and they would take the money for the fees. Will never sell another gun on their site and they agreed to send me a check to my physical address contacted them said I never received it They said they would replace the check and get it in the mail on June 27 first check was written around June 7 never receive 1st/2nd check Now they will not reply to my emails. All I ask is for A check for what they owe me and to be sent certified mail so I know theyve actually sent a check and I can track it Have contacted them two or three times about it no replyBusiness Response
Date: 07/18/2024
Good evening,
We do see that we have responded to your request, please check Support Ticket #******* in your email. Please reply to the support ticket if you need further assistance.
Initial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Listed an item for sale on Gunbroker.com and also had it on consignment at a local gun shop. Item sold in the local shop prior to selling bid on gunbroker. As soon as the local shop contacted me I canceled the order online but gunbroker is trying to still charge me selling fees for an item that I didnt sell online. Order online was canceled and never received any money from the buyer on gunbroker or shipped the item to the online buyer. They will not take off the fee without relisting the item but I cant relist as it sold locally in a shop. *** tried to contact them thru the support link on their website with no luck and found a phone number for them with no answer when I attempt to call.Business Response
Date: 06/10/2024
We have reached out to the customer with Ticket ?#*******?. Per the User Agreement and Site Rules, sellers must maintain possession of the item that they have listed for sale. There are steps that must be taken in the event that a listing is sold offline, although, we do prohibit this practice. It appears that these steps were not taken within a timely manner.Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to get on this website for 2 weeks and sent a dozen emails and had none returned so I started a new account now Im locked out and cant even send them any emails **** refuse to unlock my account I also sent them proof of my id drivers license and cpl **** only send me a activation code that doesnt work Please help me to get though to these idiots .Ive done about300 transaction on their website and Ive had to register new accounts just to get back on their site.I would like them to restore my original account which I was Weldart screen name .Ive also been *************** 1860 And *************** 1851 And latest *************** 1849 Locked out cant register the number ******** doesnt work Tried it 15 times two days in a row it dont workBusiness Response
Date: 06/05/2024
We are having an agent reach out via a new support ticket to this customer. The agent will be able to offer a solution and get this customer back on the site.Customer Answer
Date: 06/06/2024
They still have not contacted me in regards to restoring original accountBusiness Response
Date: 06/06/2024
We have an agent reaching out to you at this time via the phone number on file. They called yesterday but there was no answer.Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/30/2023, I was the winning bidder of an auction listing by the seller PrestigeAntiques on Gunbroker.com. Payment was promptly sent in the form of a certified check as the seller did not accept credit cards, and the seller sent me a gun after a couple weeks of waiting. The gun was misrepresented on multiple fronts, with the serial number being 5 digits rather than 4 as advertised in the listing, having no scroll engraving on the cylinder despite the seller claiming it had that, and to top it all off, the gun was a modern reproduction made to look antique rather than being an original gun as advertised. I reached out to the auction house that previously sold the gun a month prior and they confirmed that it was the same gun. As gunbroker advertises a "Buyer Protection Program", I decided to file a claim against the seller. I provided all of the documentation as requested by gunbroker in both physical (via mail) and electronic (via email). ********* was initially responsive, however as time went on, the responses became more scarce. Fast forward to now, and I have not received a response from gunbroker since 02/01/2024 despite sending messages on 02/01/2024, 03/04/2024, 03/21/2024, 04/12/2024, and 05/17/2024. They have yet to update my *** claim to reflect that I have provided the requested documentation despite it now being over 6 months from the initial complaint. I understand that the *** terms do not list a full refund, however I would still like a partial refund of $400 as gunbroker advertises, seeing as the listing from the seller was blatantly misrepresentation. To add, the seller remains active, and based on their feedback, has gone on to scam others out of thousands.Business Response
Date: 06/03/2024
We are processing this customer's Buyer Protection Plan as our process is outlined. We are in communication with the seller to attempt to correct the issue. We are awaiting the seller's reply.Customer Answer
Date: 06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.