Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker has no protection for buyers. They play the middleman, but take no responsibility if something goes wrong.In January of 2020 I purchased a 40 caliber Taurus and 200 rounds of 40 caliber ammo. The 40 caliber ammo was mailed to my house, and most of it was re-packed bullets, fake bullets, bullets that dont even fit in any gun. Then I go to pick up the gun from the *** and they say the gun is not Available for purchase in ********. The gun was not labeled properly and just because of the spelling of this gun it was not on the handgun roster. Luckily ******** was able to put this gun up under some type of court review and I was able to get the gun eight months later. In August. That was my first bad experience with gun broker. When I reached out to customer service for support, I didnt receive a response in over two months and they said they were not responsible for anything. End of story. I felt totally helpless. Yet I purchased this gun on their website. I said, I would never purchase another gun on their website. And then I gave them a second chance.The next weapon I purchased was a Sig 556 rifle. The seller sold me the gun with no problem and then I found out. Its banned in ********. On their website they do list that there is buyer protection for these types of things. When I contacted them about it on November 27 of 2022 I did not even get a response until January 4 of 2023. Once again, they claimed no responsibility and said theres nothing they can do about it. This website gives you no guarantees of their products and leaves you high and dry when something doesnt go right. Theres no one to call. Theres no customer support. All I was left with was an email response that could take up to two months. For real this time Needless to say I will not be using GunBroker ever again.

  

  Business Response

  Date: 01/05/2023

  The customer has purchased item not legal to own in their state.  The listing explicitly states, "You must contact the seller to resolve any questions or concerns before placing a bid." and "Some listed items may not be legal in every state."  The seller stated in the listing, "DO NOT BID IF YOU CANNOT LEGALLY OWN ITEM FOR ANY REASON."

  Listing terms, including return and refund policies, are per the individual seller's discretion.  Customers are encouraged to read all terms of sale stated in the listing, to ask the seller all questions concerning the item and terms, and to confirm with a qualified legal expert the item is legal in their area, prior to bidding on/purchasing an item. 

  Per the Buyer Protection Plan Limitations and Restrictions, a claim will not be covered if "The Buyer may not purchase, possess, or receive an Item under applicable federal, state or local law."

  The customer was responded to via ********************** Customer Support on January 4, 2023 11:30 am via Zendesk Ticket # ******* informing the customer of the site rules and user agreement concerning purchasing an item not legal in their area and was advised to contact the seller of the item directly and a qualified legal expert in their area to resolve. 

  The customer responded to ********************** Support Ticket # ******* with the following:

  "S****** W******
  
  January 5, 2023 12:13 am
  It took you f****** a******* over a month and a half to respond to me with this ********. F*** this company. F*** every last one of you.  You *************. Im bashing you on every single site you pieces of ****. I hope every single one love you have the worst 2023 ever. And further. You guys are a bunch of thieves. F*** you. And f*** this website. I hope you catch some disease. You pathetic pieces of s*** And f*** you again.
  --
  S****** W******
  
  January 5, 2023 12:14 am
  Your mother shouldve swallowed every last one of your pieces of shit"

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18687717
  
  I am rejecting this response because:

  i was also sold fake 40 caliber bullets from one of their sellers. I contacted customer support and never got a response. 
  

  honestly, the quickest response Ive ever gotten from them with me, taking a different tone with an email. Other than that they have not offered any support.

  Furthermore, their policies are vague, and not easy to find. But they do promote their buyer protection program in big bold writing. Its not good business  

  And why would they allow someone to purchase a banned firearm in their state in the first place? And then not offer any type of protection or guarantee? Theres no protection for the buyer. 

  They know exactly what theyre doing. They get their commission regardless of if we lose our money  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/02/2023

  As previously stated, the customer's purchase was not covered due to the limitations and restrictions policy for the Buyer Protection Program which are stated on the site and included below.

  The customer has purchased item not legal to own in their state.  The listing explicitly states, "You must contact the seller to resolve any questions or concerns before placing a bid." and "Some listed items may not be legal in every state."  The seller stated in the listing, "DO NOT BID IF YOU CANNOT LEGALLY OWN ITEM FOR ANY REASON."

  Listing terms, including return and refund policies, are per the individual seller's discretion.  Customers are encouraged to read all terms of sale stated in the listing, to ask the seller all questions concerning the item and terms, and to confirm with a qualified legal expert the item is legal in their area, prior to bidding on/purchasing an item. 

  Per the Buyer Protection Plan Limitations and Restrictions, a claim will not be covered if "The Buyer may not purchase, possess, or receive an Item under applicable federal, state or local law."

  
  The customer was responded to via ********************** Customer Support on January 4, 2023 11:30 am via Zendesk Ticket # ******* informing the customer of the site rules and user agreement concerning purchasing an item not legal in their area and was advised to contact the seller of the item directly and a qualified legal expert in their area to resolve. 
  The customer responded to ********************** Support Ticket # ******* with the following:
  "S****** W******
  
  January 5, 2023 12:13 am
  It took you f****** a******* over a month and a half to respond to me with this ********. F*** this company. F*** every last one of you.  You *************. Im bashing you on every single site you pieces of s*** I hope every single one love you have the worst 2023 ever. And further. You guys are a bunch of thieves. F*** you. And f*** this website. I hope you catch some disease. You pathetic pieces of s*** And f*** you again.
  --
  S****** W******
  
  January 5, 2023 12:14 am
  Your mother shouldve swallowed every last one of your pieces of shit"

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use this company as a selling portal for our product. However this company has allowed our account to be compromised twice and they are not available via phone or email. They do offer an upgrade package were you get premier service for $49.00 and your able to speak to someone. As one business to another there should be a phone or a email with an name attached.

  

  Business Response

  Date: 01/11/2023

  GunBroker.com Customer Support has reached out and worked with the customer directly. Their account has been activated. 

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 /18/22 7/01 pm east time I had high bid on gun broker .it was going to end at 7/16 no one out bid my $241.00 well the auction switched to be over at 7/25 pm then time run out no one out bid me again then it re set to 7/40 end auction. I dont know if I won its 7/40 pm now.

  

  Business Response

  Date: 12/19/2022

  User was not named the winner.All of our auctions use the 15 Minute Rule.  If a user places a bid within 15 minutes of the scheduled end date/time, the auction automatically switches into a special mode analogous to the "going, going, gone" of a live listing.  In this mode, the listing is automatically extended until no bids have been placed within 15 minutes.  When 15 minutes have passed with no bidding activity, the listing ends.  
  The purpose for the 15 Minute Rule is to prevent sniping and offer all users the opportunity to bid.  The 15 Minute Rule allows all bidders an equal opportunity to place their best bid, and the seller can be assured he/she will receive maximum value for the item.
  NOTE:  All listing calculations displayed on the site appear in the format of Day(s), Hour(s), and Minute(s), whereas the actual listing time is programmed using Day(s), Hour(s),Minute(s), and Second(s).  This is why we encourage users to place their maximum bid amount when initialing bidding.
  
  Please see the time bid history for time stamps on the bidding. https://www.gunbroker.com/item/960048575

• Initial Complaint

  Date:12/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to create an account and keep getting locked by your system. I have tried a few times now. I understand a person can only have one registration, but I have never had an account before. The only reason I have created multiple accounts is because your system keeps erroneously locking them.Furthermore, the system is locking the account AFTER it is verified. I have also sent them a photo of my passport card.I have never had an account before, and this is a system issue. I request that my account is fully restored, and that the system not lock it out again.

  

  Business Response

  Date: 12/25/2022

  This account is connected to multiple accounts. The account will not be reactivated as it is violation of site rules and our user agreement.We have answered all support issues regarding this issue and tried to reach user via phone.
  
  ********************************************************
  ****************************************************
  

  Customer Answer

  Date: 12/25/2022

   
  Complaint: 18603934
  
  I am rejecting this response because GunBroker.com has failed to provide any clarifying information or offer any viable solution.

  Simply stating, "associated w/ multiple accounts" does not provode an opportunity for resolution. Furthermore, any "associations" are in fact, nonexistent.

  

  Business Response

  Date: 12/25/2022

  We have answered all support issues regarding this issue and am waiting for a response. We have also tried to reach user via phone several times. 

  Customer Answer

  Date: 12/28/2022

  No, you have NOT addressed the issue whatsoever. I HAVE NEVER HAD A GUNBROKER ACCOUNT BEFORE.

  WHAT ASSOCIATION(S) ARE YOU REFERRING TO?

  Also, my account is STILL locked! Is the person responding dumb or stupid?!

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18603934
  
  I am rejecting this response because:
  

  No, you have NOT addressed the issue whatsoever. I HAVE NEVER HAD A GUNBROKER ACCOUNT BEFORE.

  WHAT ASSOCIATION(S) ARE YOU REFERRING TO?

  Also, my account is STILL locked! Is the person responding dumb or stupid?!

  
  
  Sincerely,
  
  **************

  

  Business Response

  Date: 01/06/2023

  ****-
  Your account has been terminated. It will not be reactivated. It is at GunBroker.com sole discretion to make that choice.
  
  Termination:
  We may, at our sole discretion, terminate your account at any time if your conduct fails to conform to the GunBroker User Agreement or these Site Rules. We may in our discretion terminate your account immediately if you harass, are abusive to, or use profanity directed to other Users, our Site or our personnel. Such action will also result in a notation appearing in your feedback.
  
  ***************************************************************************************************
  

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18603934
  
  

  How is it possible that my "conduct fails to conform to the GunBroker User Agreement or these Site Rules," when I have never had an account before and was locked out before I could even use the account?

   

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2022 I placed an order thru Gunbroker with GT distributors for 2 Glock 17 17rd magazines. The cost was $42.00 with shipping. GTeccepted the order and sent me a confirmation email thru Gunbroker. On 12/14/2022 at 8:34 am I received an email from GT Distributors that they were not going to send me my order. Due to ****** Measure 114. Measure 114 has a Temporary injunction put on it by Judge ******* in ****** County OR until at least 12/23/2022. Meaning they could have legally sent me the order. But they refused to follow through on their promise. I called them on 12/14/2022 to ask about my refund. ********* had taken the money out of my account on 12/14/2022 after GT informed me they would not ship my order. ** said that I would have to take it up with *********. I've asked ********* for my refund on 12/14-15/2022. They have not replied to my inquiries about a refund. They will probably say their policy has to be followed on this refund matter. No it doesn't. I believe they should issue a refund immediately,because GT refused to give me what is legally allowed in ****** at this time. I know ********* has the same emails as i do. Yet they have not communicated with me on this matter. I would like a full refund of $42.00 with no fees of any kind taken out. They don't have to restock, because they never intended to send my order. The sooner the better.

  

  Business Response

  Date: 12/21/2022

  GunBroker.com Support has reach out directly to customer and responded to email concerning the order on 12/16/2022 9:38 am EST. Payments for items purchased on the site are made directly to the sellers.  GunBroker.com does not collect the payment and cannot process a refund.  Since the seller collects the payment for the order, only the seller can provide a refund to the buyer. The customer has been provided the instructions on how to resolve via emails (Ticket #******* and Ticket #*******).

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created an account. Verified the account. Began to sell items. One person bid on three items and refused to pay. That person then left us three "f" ratings. Our account was locked. I chatted with ******. She claimed to have unlocked the account. Account is still locked. I want the account unlocked. Issue is not resolved. I also had to pay $60 for the "support" gunbroker offered, which clearly wasn't much support at all.This is a VERIFIED account. I want it UNLOCKED.

  

  Business Response

  Date: 12/25/2022

  Users account was unlocked and feedback removed. Account was then locked automatically from repeated bad feedback from other GunBroker.com users. User was offered refund for Gold Membership.
  
  Feedback Ratings and Comments
  https://www.gunbroker.com/c/User/SiteRules/
  https://**************************/c/user/useragreement/

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was no transaction. I attempted to sell a firearm on GunBroker.com. The buyer had no means of paying to my credit card because I dont have a credit card, and they never sent a MO or a Personal Check for the firearm. GunBroker.com intends to charge me service fees totaling $71.45 for a point of sale that never happened. This is a scam being performed by them. They also lied to me about not having a phone number ***********) when I begged them to call me to resolve this issue ahead of time (when I couldnt make contact with the so-called Buyer FarmBud84 - an unrated account made just to falsely claim my firearm). GunBroker.com told me I could relist the item to be permitted to file a credit request for the $71.45, but they offer no seller protection against FarmBud84 or any other phony buyer just clicking Buy Now and never following through. Order number: ********. Item number: *********. Again, they are trying to scam me out of $71.45 of my money, not theirs. There was no service provided whatsoever other than idiotic responses and lies (like not having a phone number). Theyre pretending that they made the arrangement with the Buyer but they did nothing since there is NO buyer. Im not relisting this with them so they can rob me another $71.45. Please help me to legally fight these criminals. Phony so-called order date: 11/25/2022 9:53:54 PM.

  

  Business Response

  Date: 12/14/2022

  User was notified on November 29th that we do not offer phone support.
  The order needed to be cancelled due to the seller posting on the auction that they accepted credit cards when a payment gateway had not been set up. We bill on a month delay so there is time to cancel and relist an item if a transaction is not complete. User was given the following detailed instructions November 30th and didnt reply for additional assistance for his credit request or open a new support message.
  If you are unable to get in touch with the buyer, please follow these instructions:
   
  You will need to **** the order as canceled,relist the item, and initiate a credit request, this should be done within 4 to 45 days from the end time of the listing.
   
  Please **** the order as canceled. You can do this by following this stream:
  Dashboard>Sell>Sold Order, please click the GREEN NUMBER of the order>More Options>Cancel Order
  
  Then, you must relist the item, you may do so this way:
  Dashboard>Sell>Sold Order>More Options>Relist with Edits
  
  After that, you may initiate the credit request,here is how:
  Dashboard>Sell>Sold Order>More Options>Initiate Credit Request
  
  https://support.gunbroker.com/hc/en-us/articles/360014852054-When-a-Buyer-Doesn-t-Pay-Credit-Request
  https://support.gunbroker.com/hc/en-us/articles/224715287-Requesting-Credit-for-Seller-Listing-Fees
  These rules were agreed to in the User Agreement and outlined in the site rules.
  https://www.gunbroker.com/c/user/useragreement/
  https://**************************/c/User/SiteRules/
  We have issued a one time courtesy credit.
  
  
  
  
  
  

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Im not a pro a gun buying by any means. Ive bought a couple guns on Gunbroker tho. And Ive never had a problem until now. I won the auction the Sunday after thanksgiving at 715 in the morning.https://www.gunbroker.com/item/957987961 But what this guy did next just shocked me. I sent him my money order on 11/29. *** waits until day ************************************************ I was dumbstruck. I assured him its on the way. Probably lost in the mail, etc - its the holidays and all. I send all this to ********* and explain the situation. I think the guy is lying about not getting my payment. So I tell him - if its not there tomorrow, tell me and Ill send him another money order. And wouldnt you know it?Next day my money order like magic shows up. But Gunbroker already canceled the auction. Day before.*** sends me back my money order. Meanwhile Ive been sending ********* a series of 5 messages reiterating that I sent the payment. The guy is welching on the deal. And so on and so forth. Not one reply from them. **** even acknowledge receipt of the messages Ive sent them.Today guy has relisted the same pistol for **** with a **** buy now. And I cant leave him negative feedback. Im blocked from doing so because of the case he opened against me. They didnt suspend his account. Nothing. https://www.gunbroker.com/item/961008803 I get that they make their money from fees. And Gunbroker stands to make more money from a **** sale than a 755 sale. But this is ridiculous. Welchers are the lowest of the low in my opinion. Welching on an auction is as bad as welching on a bet. Maybe worse. But Gunbroker protects them. That *** be worse still.

  

  Business Response

  Date: 12/13/2022

  As a third party site, we do not have possession of items listed on our site.  We do allow users to sell and buy from other users.The seller is obligated to maintain possession of the item to deliver to the buyer.  Unfortunately, we cannot force them to send it. Please leave appropriate feedback and let us know if the seller leaves retaliatory feedback against you.
   If the seller attempts to file a claim to recover their fees, please offer a dispute.
   In the order system, there is no way for us to remove an order that has been placed from your won items/orders.  However, this does not reflect poorly on your status or standing with the site.
  

  We have responded to all communication from user. 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran who made a purchase on 11-21-22 in the amount of $949.27 regarding Item #*********. Seller contacted me via my registered email address on 11-21-22 stating I can do elec payment methods as well. I called seller 11-22-22 and paid him through Paypay and agreed to pay the PayPal fees. Still on the phone with Seller he received the payment. ****** immediately said he would not except payment because he would have to pay taxes to IRS, and he refunded my payment. I then agreed to send payment via Money Order and asked him to confirm his Gunbroker Verified Address. This address in *****, ** although verified through Gunbroker is fraudulent. I contacted **** and they confirmed no such address exists. Seller then sent me a text message to my phone requesting payment to another address in **********. I declined to send seller payment to an address that was not verified. I opened a case for support immediately with Gunbroker on 11-22-22 and sent them (3) separate requests to notify them of fraud. Additionally. The seller sent me a message through Gunbroker staring current temporary address updated - please confirm that you will mail payment. I logged back into ********* and confirmed the seller lied, as his original *****, ** address was the only one listed! And as I stated earlier, this address is fraudulent. Now 8 days later, I have not received the courtesy of a response from *********. I want the transaction cancelled and sellers ability to leave me negative feedback eliminated. I have 45+ transactions as a buyer and seller on Gunbroker with an A+ rating and trying to work through the correct procedure to receive support. However, this company is unresponsive. I fully expect ********* to blame me for this horrendous problem of their own making and want their lack of any communication on record here. Thank you for your time and consideration.

  

  Business Response

  Date: 12/09/2022

  GunBroker.com Support has reached out to the customer directly to resolve issue and provided the applicable site rules and policies.

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18483592
  
  I am rejecting this response because you are still showing the sale of the firearm you ostensibly cancelled on your website under my Won Items. 
  
  ***********************

  

  Business Response

  Date: 12/15/2022

  The order was cancelled and the customer is no longer responsible for completing the transaction. Regardless of order status, won items/orders are available on user accounts for 90 days from the date the listing ended.  After 90 days, the listings/orders are purged from the user's account automatically.  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18483592
  
  I am rejecting this response because: the company conveniently refuses to accept responsibility for the following; 1. The seller lied about the reason (he) cancelled the sale, stating the firearm was illegal to own in my state, which is completely untruthful, and I lost the opportunity to purchase the item - which the seller immediately re-listed on their site while my sale was still pending, and in fact, company admits that the listing will remain active showing my purchase for 90 days, and they have no ability to change that, 2. The company refuses to acknowledge that they verified an address for the seller that was fraudulent, which gave me an incredibly false confidence to make the purchase in the first place, and was the reason I requested they cancel the sale - which they ignored for 2 weeks, in spite of me reporting the problem the day following my purchase, making a miserable situation much worse, 4. In the diseased minds of this company they write that my account is in good standing - like I would make the awful mistake of working with people so profoundly deficient in their duties again in future. These failures are demonstrative of an organization that sells firearms and ammunition, and they deserve a rating of F - which is entirely consistent with their existing rating of F and innumerable complaints filed with the BBB. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORST CUSTOMER SERVICE EVER....wait,there is NO CUSTOMER SERVICE.!!!Purchased a "Factory New" gun off the site appx. 2-01-22 and when it arrived it was clearly 'USED"...contacting seller did nothing and they finally told me to F*#&-off I was harassing them.So as per GunBroker site I filed a claim appx. 5 months later...sent all reciepts and info to their claims **** which has insurance up to $400 for damages.To date,11-29-22 I have heard NOTHING back from GunBroker and there is NO way to contact them again once the claim was submitted....They just keep you hanging.....sent them another email 2 weeks ago and again..NOTHING...I will NEVER buy off their site again......you have no protection..!!! Way to many scammers on the site,like person I bought from...only accepted **** Money Orders so cant even file claim with my MC company!I thought of filing criminal charges due to fact $$ was sent via ****....but just not worth the hassle.BAD COMPANY.....if something goes wrong your on your own.>!!!!!!!!!!!

  

  Business Response

  Date: 12/15/2022

  GunBroker.com Support is actively working the *** claim directly with the buyer; waiting for all requested documentation to be provided from customer, so the claim can continue processing. 

  Customer Answer

  Date: 12/17/2022

  Sent GunBroker complete string of text messages between me an seller.....Was never really sure exactly who was selling the gun I spoke to 2 people,1 one said it was his.....then get email from another guy saying he is a *** and ITS HIS GUN...so not sure if original owner sold it to the ***..but the paperwork that was sent with gun shows the original owner was NOT the *** (*****) and then I never heard from original owner again.......

  They also listed gun as the APC9 Pro and they sent an APC9....older model and worth way less!! Will say that might be on me..BUYER BEWARE...because I'm not a gun expert and my *** dealer who licensed it for me told me you can tell from the photo its not the PRO......so they really scammed not only on it being Factory New..but also the Model...!