Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from this company today, using their list of *** dealers. Only to be notified by ********* that the dealer chosen from their site is no longer operating. They suggest I work to get the *** dealer back in line, or choose another. Problem ONE is.... no instructions at all on how to choose an active dealer on an existing order. Problem TWO is this company's obvious wishes to NOT BE CONTACTED by their paying customers. I've tried email, their worthless 'live chat', chat and telephone (# was not found anywhere on their site). Found their phone on the web. When calling, you have to know the extension you wish to reach, or they simply hang up. I do not want to spend my money with a company that does not stand tall enough to answer questions from their customers.

  

  Business Response

  Date: 02/08/2023

  The *** transfer dealer network is self-managed by the dealers who opt to join the network. Users are advised in the site rules and user agreement to contact the *** transfer dealer prior to selecting them for an order, to confirm the dealer is available to receive and transfer the item. The customer was provided instructions on how to change *** for an order. 

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a Gunbroker (GB) auction in October 2022 and the rifle was delivered to my FFL on 11.4.2022. I went to the shop on the same day and quickly realized it was grossly misrepresented in the pictures and description provided by the seller on GB. The sellers description included, ****** Model 57 Levermatic (sold as ***** model 44dl) .22lr short throw lever action rifle. Tube fed, good bore and wood, excellent function, nice. The rictures reflected a clean, well-maintained rifle in which the metal and wood shined brightly. The first and most notable misrepresentation was the large, deep crack in the top and left sides of the grip/trigger area of the stock. The crack is significant and negatively impacts the stability of this rifle. the condition of the metal on this rifle is poor. The barrel, for example is covered in rust, scratches, pitting, and spots of white paint. In fact, the bluing on the entire barrel is more of a gray color rather than the dark, blued color of the magazine tube. The entire breech bolt, which covers the action when the lever is in the closed position, is supposed to be silver in color. This breech bolt is pitted and dark orange with rust. None of these issues were disclosed in the description nor visible in the strategically ambiguous pictures included in the posting. Because the seller refused to work with me and blocked me from communicating with him through GB, I initiated a Buyer Protection Claim (#*********) on 11.7.2022. I submitted all required documentation, but my claim has been labeled as Pending with a status of Waiting on Buyer for Proof of Payment, IC3, Copy of *************** Report. I sent a follow up email to GB on 12.27.2022 and resubmitted my information. The status of my claim remains unchanged as of 1.26.2023. I seek GB to either reimburse all costs incurred and I return the rifle or refund a portion of my costs in an amount equal to the cost of repairing the rifle per the description.

  

  Business Response

  Date: 02/08/2023

  To date, information for BPP claim has not been forwarded to GunBroker.com Support for review and processing.  GunBroker.com Support has reached out to customer directly regarding the claim and to provide the required documentation for claim processing, on February 8, 2023 (Support Ticket # *******).

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18902757
  
  I am rejecting this response because:

  Good morning,

  
  

  My apologies for the delayed response as I was out of town for work.  I received a response from GunBroker today that reflected they were contacted by the BBB, but had zero record of me submitting any type of buyer's complaint.  This is absolutely false as I have sent the information by fax and email.  Among the documents attached is an email thread between me and GB that reflects I submitted/opened a claim on 11.7.2022. and followed up accordingly on 11.8.2022 with the fax of proof of purchase and other required documentation required for the complaint.  It is due to the "Pending" status of the claim that I resubmitted by documentation via email.  Also attached to this email is my original, faxed information, which was the required for proof of purchase and attempts to work directly with the seller.     

  
  

  Am I to follow up with GB now that they are in contact or is there another advised course of action?  If I am contacting GB directly, may I Cc this email address?

  
  

  Please advise and thank you for the follow up.

  
  

  *****************************

  
  

  
  

  
  

  Attachments:

  1. Image_8205.jpg (picture of rifle)

  2. ********* GunBroker Buyer Protection Claim ********* Documentation (copy of faxed supplemental documentation such as proof of purchase and attempted contact with the seller)

  3. GB Buyers Complaint Received Documentation (email thread proving my complaint was received)

  4. GB Email Received BBB Documentation 2.8.2023 (GB email to me that they received BBB complaint, but no contact from me)

  5. GB Buyers Claim Screenshot (reflects date GB opened my claim)

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/14/2023

  We have reached out to the customer via Ticket # ******* requesting the required documentation be provided.  To date we have not received all required documentation to being processing the claim. We are continuing to work with the customer via our online support platform via Ticket # ******* to continue the claim process, once all documentation is provided. 
  
  
  

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18902757
  
  I am rejecting this response because:

  Good evening,

  
  

  I have provided GunBroker my *** information twice prior to contacting the BBB, who has also since provided GunBroker my documentation.  There are numerous artifacts attached which support that the seller grossly misrepresented the 

  
  

  rifle as well as artifacts that reflect my GunBroker BBP claim being submitted in November 2022 and again in December 2022.  Although I've included a screenshot of the *** claim as an attachment, I have also embedded it below for 

  
  

  quick reference.  Obviously GunBroker has received my information.  This has been a very disappointing, frustrating, and expensive process and I seek a very reasonable resolution that entails me being reimbursed a portion of my overall 

  
  

  costs commensurate to the cost of a gunsmith bringing the rifle to the condition in seller's description and pictures.

  
  

  Thank you,

  
  

  *************************;

   

     

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/16/2024

  The customer refused to comply with the Buyer Protection Plan process. The plan states that he needs to relinquish the item to an independent FFL for evaluation to assess the item. The customer did not wish to follow these steps and has more than likely already sold the item to recoup their cost. We had to cancel the claim since the claim was voided when the customer sold the item, per the terms of the ****

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 18902757
  
  I am rejecting this response because:
  

  I started this complaint process in November 2022 and Gunbroker originally and falsely claimed they never received my complaint, although they provided me with a claim number.  I then resubmitted my entire claim package and waited months more to hear back.  It is obviously *********'s method of operation to slow walk any claims to the extent the buyers give up and no longer pursue the claim.  If they do opt to further pursue the claim, the buyer must pay to have their firearm shipped to GunBroker's "3rd Party FFL" for independent inspection.  The buyer is also responsible for the cost of the inspection and return shipping.  Even if the buyer's claims are found to be accurate, they can only expect to be awarded a portion of the original purchase price.  The buyer will not be compensated any shipping or inspection fees.  

  The firearm is currently being repaired by a local gunsmith.  After gunsmith costs, I will have approximately $950 into a rifle that was worth approximately $150 in the condition in which I received it.  This obviously leaves me further and forever upside down on a broken-down rifle I purchased from a deceptive seller through Gun Broker; a company I now know to be very unreliable, unfaithful, and dishonest.   

  I truly regret not reading the mountains of negative BBB reviews before making my one and only purchase through GunBroker.  It is truly a crime any company or individual is permitted to continue operating with such a history of lying, theft, and doing harm to consumers.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/23/2024

  The customer was provided instructions on the next steps in the *** process, which include relinquishing the item to an independent FFL for evaluation. The customer never communicated with GunBroker after those instructions were provided. The customer did not relinquish the item to the selected FFL. The customer wishes for GunBroker to write them a check for the amount of the repairs, however, it states in the *** that the customer may not receive funds from GunBroker AND keep the item. The item must be relinquished. The customer did not wish to relinquish the item. We extended the allotted timeframe of the *** for the customer to make their decision, the customer never responded nor relinquished the item, so the claim closed by default. 

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 18902757
  
  I am rejecting this response because:
  

  As originally included in my claim.

  "I won a Gunbroker (GB) auction in October 2022 and the rifle was delivered to my FFL on 11.4.2022. I went to the shop on the same day and quickly realized it was grossly misrepresented in the pictures and description provided by the seller on GB. The sellers description included, ****** Model 57 Levermatic (sold as ***** model 44dl) .22lr short throw lever action rifle. Tube fed, good bore and wood, excellent function, nice. The pictures reflected a clean, well-maintained rifle in which the metal and wood shined brightly. The first and most notable misrepresentation was the large, deep crack in the top and left sides of the grip/trigger area of the stock. The crack is significant and negatively impacts the stability of this rifle. the condition of the metal on this rifle is poor. The barrel, for example is covered in rust, scratches, pitting, and spots of white paint. In fact, the bluing on the entire barrel is more of a gray color rather than the dark, blued color of the magazine tube. The entire breech bolt, which covers the action when the lever is in the closed position, is supposed to be silver in color. This breech bolt is pitted and dark orange with rust. None of these issues were disclosed in the description nor visible in the strategically ambiguous pictures included in the posting. Because the seller refused to work with me and blocked me from communicating with him through **, I initiated a Buyer Protection Claim (#*********) on 11.7.2022. I submitted all required documentation, but my claim has been labeled as Pending with a status of Waiting on Buyer for Proof of Payment, IC3, Copy of *************** Report. I sent a follow up email to GB on 12.27.2022 and resubmitted my information. The status of my claim remains unchanged as of 1.26.2023. I seek GB to either reimburse all costs incurred and I return the rifle or refund a portion of my costs in an amount equal to the cost of repairing the rifle per the description."

  Please see again the last sentence regarding my needs to be made whole.  Since November 2022, GB never communicated I would be reimbursed any costs incurred for returning the rifle or any other costs incurred for that matter.  For me to return the rifle without such guarantee or communication, I would have then paid the GB costs as the Buyer, shipping to my FFL, transfer fees, and return shipping to simply give back a rifle that was sold to me in a deceptive manner by the Seller.  This means that in the end, I would have paid approximately $200 to be lied to and stalled by GB and then not even have a rifle!  Obviously, I am unhappy with my purchase and increasingly shocked and disgusted with GB in their handling of this matter.   

   

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "RETGUNS2021" has been locked and has been terminated.I previously owned an *** gun business, ****************** a C corporation in ************.I acted as the principal owner and its president.Proof *********** sold guns with GunBroker for 21 years under the account "EYEBYE" with **** positive feedbacks and no negatives.In 2021, I closed this business, turned in the *** to the *** and retired to *******.Proof *********** was dissolved with the Commonwealth of ************ and no longer exists. The "EYEBYE" ********************* account was deactivated by me, and the corporation was "No longer a registered user" according to GunBroker.I closed the EYEBYE GunBroker corporate account since it was out of business.Believing that the "EYEBYE" corporate account was closed, I wanted to open a personal account with GunBroker.My screen name was "RETGUNS2021" and I purchased two guns through the site with positive feedback from both sellers.I added a bank account as I want to sell my personal gun parts and accessories on GunBroker.It took a few tries, but I successfully added my personal bank account and thought I was now able to list on the site.The next day, I was notified by GunBroker that my account RETGUNS2021 had been locked and terminated.Three automated reasons have been given by GunBroker for this:1) Terminated due to the Feedback rating falling below the acceptable level for multiple transactions. (Both accounts had a 100% positive feedback rating with zero negatives.)2) I had two user names at the same time. (The EYEBYE corporate account had been deactivated prior to the RETGUNS2021 personal account being opened.)3) It was reported for fraudulent account information or illegal activity. (There has been no fraudulent or illegal activity.)Is it possible for a human being at GunBroker to review the above scenario?I want to sell my personal gun parts and accessories on your site through the screenname of RETGUNS2021

  

  Business Response

  Date: 01/27/2023

  Users account has been reactivated. The account marked under review by one of GunBroker.coms security measures. 

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker.com has been infiltrated by scammers posing as online sellers. On 14 January 2023, I was scammed out of $412.42. After sending payment to "seller", I was notified a day later by ********* not to send payment, and that account "may" be fraudulent. After reaching out to Gunbroker via email (since there is no other way to contact them), I received an "automated" reply almost a week later stating that they are not responsible. In my original email, I had asked ********* how an account with an A+ rating and positive sale record could be fraudulent. They provided no explanation and showed no remorse, and basically added salt to the wound by saying "thanks for shopping with gunbroker." There customer service has likely been outsourced to the same country that is scamming us paying customers. Gunbroker has been breached and or is likely in on the scams themselves. There is no telling. Buyers beware. Stay away from Gunbroker. Your information is not confidential and you receive no support when needed most.

  

  Business Response

  Date: 01/24/2023

  Customer notified of unsupported payment methods and policy: 

  PayPal, Zelle, Venmo, CashApp, ApplePay, and any other money transfer application cannot be used for firearms, firearm accessories or parts, or ammunition and we do not permit it to be used on the site or for collection of payment for any of our transactions, as it is against the applications terms of service, and against the User Agreement, Site Rules, and listing policy.
   
  GunBroker.com preferred payment methods are Credit Cards and **** Money Order. We prohibit using Venmo, Zelle, Cash *********** Pay, Apple Pay, PayPal Friends and Family (PPFF), or any person-to-person cash payment application. The Buyer Protection Program (BPP) will not cover payments made with these applications.
   
  ***********************************************************************************************************************;
   
  Unfortunately since Zelle was used, a BPP claim cannot be processed for this transaction.  

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller on gun broker started threatening me with all sorts of actions when I tried discussing payments with them. Asked GunBroker to step in and mediate, instead of helping or even acknowledging that I'm involved with a hostile seller I get generic responses.

  

  Business Response

  Date: 01/11/2023

  We reviewed the screen shots of messaging between the users and did not see anything hostile. All bidding/buying is a binding obligation to complete a transaction. You should not place a bid or buy an item until you have verified shipping costs and any questions you have regarding the item. If you are unable to complete a transaction, the seller will need to complete the credit request process to cover his fees and taxes which can lead to account suspension. That is listed under the site rules and user agreement it is ********************** policy.
  
  We did retract the bid and ask the seller to block the user.
  
  ***************************************************************************************************

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Gunbroker account was hacked, and I have been penalized by gunbroker and unable to contact them.Their customer service is at best horrible have been a long-time customer and they treat you as if you are non-existent.You cannot contact them by phone. they have called me once, but their number shows up as spam and is not identified. They leave no return phone number .Please help in any way you can.************************** ************

  

  Business Response

  Date: 01/11/2023

  Customer's account has been reactivated. 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gunbroker has no protection for buyers. They play the middleman, but take no responsibility if something goes wrong.In January of 2020 I purchased a 40 caliber Taurus and 200 rounds of 40 caliber ammo. The 40 caliber ammo was mailed to my house, and most of it was re-packed bullets, fake bullets, bullets that dont even fit in any gun. Then I go to pick up the gun from the *** and they say the gun is not Available for purchase in ********. The gun was not labeled properly and just because of the spelling of this gun it was not on the handgun roster. Luckily ******** was able to put this gun up under some type of court review and I was able to get the gun eight months later. In August. That was my first bad experience with gun broker. When I reached out to customer service for support, I didnt receive a response in over two months and they said they were not responsible for anything. End of story. I felt totally helpless. Yet I purchased this gun on their website. I said, I would never purchase another gun on their website. And then I gave them a second chance.The next weapon I purchased was a Sig 556 rifle. The seller sold me the gun with no problem and then I found out. Its banned in ********. On their website they do list that there is buyer protection for these types of things. When I contacted them about it on November 27 of 2022 I did not even get a response until January 4 of 2023. Once again, they claimed no responsibility and said theres nothing they can do about it. This website gives you no guarantees of their products and leaves you high and dry when something doesnt go right. Theres no one to call. Theres no customer support. All I was left with was an email response that could take up to two months. For real this time Needless to say I will not be using GunBroker ever again.

  

  Business Response

  Date: 01/05/2023

  The customer has purchased item not legal to own in their state.  The listing explicitly states, "You must contact the seller to resolve any questions or concerns before placing a bid." and "Some listed items may not be legal in every state."  The seller stated in the listing, "DO NOT BID IF YOU CANNOT LEGALLY OWN ITEM FOR ANY REASON."

  Listing terms, including return and refund policies, are per the individual seller's discretion.  Customers are encouraged to read all terms of sale stated in the listing, to ask the seller all questions concerning the item and terms, and to confirm with a qualified legal expert the item is legal in their area, prior to bidding on/purchasing an item. 

  Per the Buyer Protection Plan Limitations and Restrictions, a claim will not be covered if "The Buyer may not purchase, possess, or receive an Item under applicable federal, state or local law."

  The customer was responded to via ********************** Customer Support on January 4, 2023 11:30 am via Zendesk Ticket # ******* informing the customer of the site rules and user agreement concerning purchasing an item not legal in their area and was advised to contact the seller of the item directly and a qualified legal expert in their area to resolve. 

  The customer responded to ********************** Support Ticket # ******* with the following:

  "S****** W******
  
  January 5, 2023 12:13 am
  It took you f****** a******* over a month and a half to respond to me with this ********. F*** this company. F*** every last one of you.  You *************. Im bashing you on every single site you pieces of ****. I hope every single one love you have the worst 2023 ever. And further. You guys are a bunch of thieves. F*** you. And f*** this website. I hope you catch some disease. You pathetic pieces of s*** And f*** you again.
  --
  S****** W******
  
  January 5, 2023 12:14 am
  Your mother shouldve swallowed every last one of your pieces of shit"

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18687717
  
  I am rejecting this response because:

  i was also sold fake 40 caliber bullets from one of their sellers. I contacted customer support and never got a response. 
  

  honestly, the quickest response Ive ever gotten from them with me, taking a different tone with an email. Other than that they have not offered any support.

  Furthermore, their policies are vague, and not easy to find. But they do promote their buyer protection program in big bold writing. Its not good business  

  And why would they allow someone to purchase a banned firearm in their state in the first place? And then not offer any type of protection or guarantee? Theres no protection for the buyer. 

  They know exactly what theyre doing. They get their commission regardless of if we lose our money  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/02/2023

  As previously stated, the customer's purchase was not covered due to the limitations and restrictions policy for the Buyer Protection Program which are stated on the site and included below.

  The customer has purchased item not legal to own in their state.  The listing explicitly states, "You must contact the seller to resolve any questions or concerns before placing a bid." and "Some listed items may not be legal in every state."  The seller stated in the listing, "DO NOT BID IF YOU CANNOT LEGALLY OWN ITEM FOR ANY REASON."

  Listing terms, including return and refund policies, are per the individual seller's discretion.  Customers are encouraged to read all terms of sale stated in the listing, to ask the seller all questions concerning the item and terms, and to confirm with a qualified legal expert the item is legal in their area, prior to bidding on/purchasing an item. 

  Per the Buyer Protection Plan Limitations and Restrictions, a claim will not be covered if "The Buyer may not purchase, possess, or receive an Item under applicable federal, state or local law."

  
  The customer was responded to via ********************** Customer Support on January 4, 2023 11:30 am via Zendesk Ticket # ******* informing the customer of the site rules and user agreement concerning purchasing an item not legal in their area and was advised to contact the seller of the item directly and a qualified legal expert in their area to resolve. 
  The customer responded to ********************** Support Ticket # ******* with the following:
  "S****** W******
  
  January 5, 2023 12:13 am
  It took you f****** a******* over a month and a half to respond to me with this ********. F*** this company. F*** every last one of you.  You *************. Im bashing you on every single site you pieces of s*** I hope every single one love you have the worst 2023 ever. And further. You guys are a bunch of thieves. F*** you. And f*** this website. I hope you catch some disease. You pathetic pieces of s*** And f*** you again.
  --
  S****** W******
  
  January 5, 2023 12:14 am
  Your mother shouldve swallowed every last one of your pieces of shit"

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use this company as a selling portal for our product. However this company has allowed our account to be compromised twice and they are not available via phone or email. They do offer an upgrade package were you get premier service for $49.00 and your able to speak to someone. As one business to another there should be a phone or a email with an name attached.

  

  Business Response

  Date: 01/11/2023

  GunBroker.com Customer Support has reached out and worked with the customer directly. Their account has been activated. 

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 /18/22 7/01 pm east time I had high bid on gun broker .it was going to end at 7/16 no one out bid my $241.00 well the auction switched to be over at 7/25 pm then time run out no one out bid me again then it re set to 7/40 end auction. I dont know if I won its 7/40 pm now.

  

  Business Response

  Date: 12/19/2022

  User was not named the winner.All of our auctions use the 15 Minute Rule.  If a user places a bid within 15 minutes of the scheduled end date/time, the auction automatically switches into a special mode analogous to the "going, going, gone" of a live listing.  In this mode, the listing is automatically extended until no bids have been placed within 15 minutes.  When 15 minutes have passed with no bidding activity, the listing ends.  
  The purpose for the 15 Minute Rule is to prevent sniping and offer all users the opportunity to bid.  The 15 Minute Rule allows all bidders an equal opportunity to place their best bid, and the seller can be assured he/she will receive maximum value for the item.
  NOTE:  All listing calculations displayed on the site appear in the format of Day(s), Hour(s), and Minute(s), whereas the actual listing time is programmed using Day(s), Hour(s),Minute(s), and Second(s).  This is why we encourage users to place their maximum bid amount when initialing bidding.
  
  Please see the time bid history for time stamps on the bidding. https://www.gunbroker.com/item/960048575

• Initial Complaint

  Date:12/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to create an account and keep getting locked by your system. I have tried a few times now. I understand a person can only have one registration, but I have never had an account before. The only reason I have created multiple accounts is because your system keeps erroneously locking them.Furthermore, the system is locking the account AFTER it is verified. I have also sent them a photo of my passport card.I have never had an account before, and this is a system issue. I request that my account is fully restored, and that the system not lock it out again.

  

  Business Response

  Date: 12/25/2022

  This account is connected to multiple accounts. The account will not be reactivated as it is violation of site rules and our user agreement.We have answered all support issues regarding this issue and tried to reach user via phone.
  
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  Customer Answer

  Date: 12/25/2022

   
  Complaint: 18603934
  
  I am rejecting this response because GunBroker.com has failed to provide any clarifying information or offer any viable solution.

  Simply stating, "associated w/ multiple accounts" does not provode an opportunity for resolution. Furthermore, any "associations" are in fact, nonexistent.

  

  Business Response

  Date: 12/25/2022

  We have answered all support issues regarding this issue and am waiting for a response. We have also tried to reach user via phone several times. 

  Customer Answer

  Date: 12/28/2022

  No, you have NOT addressed the issue whatsoever. I HAVE NEVER HAD A GUNBROKER ACCOUNT BEFORE.

  WHAT ASSOCIATION(S) ARE YOU REFERRING TO?

  Also, my account is STILL locked! Is the person responding dumb or stupid?!

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18603934
  
  I am rejecting this response because:
  

  No, you have NOT addressed the issue whatsoever. I HAVE NEVER HAD A GUNBROKER ACCOUNT BEFORE.

  WHAT ASSOCIATION(S) ARE YOU REFERRING TO?

  Also, my account is STILL locked! Is the person responding dumb or stupid?!

  
  
  Sincerely,
  
  **************

  

  Business Response

  Date: 01/06/2023

  ****-
  Your account has been terminated. It will not be reactivated. It is at GunBroker.com sole discretion to make that choice.
  
  Termination:
  We may, at our sole discretion, terminate your account at any time if your conduct fails to conform to the GunBroker User Agreement or these Site Rules. We may in our discretion terminate your account immediately if you harass, are abusive to, or use profanity directed to other Users, our Site or our personnel. Such action will also result in a notation appearing in your feedback.
  
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  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18603934
  
  

  How is it possible that my "conduct fails to conform to the GunBroker User Agreement or these Site Rules," when I have never had an account before and was locked out before I could even use the account?