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Business Profile

Designer Apparel

Combat Iron Apparel Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on March 9. March 18 order was received by **** but acceptance pending by March 21. Reached out to company. Company told me to file a claim with insurance they forcibly sold me when purchasing.

    Business Response

    Date: 03/25/2024

    Hey there- 

     

    We apologize that you have not received your order. The shipping insurance is something that you can opt out for at checkout. The claim has to be submitted by the customer which is why we sent you the link with simple instructions on how to do so. I apologize that this seems to be a inconvenience for you. Good news is that your package has made shipping progress and the package is expected to arrive today. 420394299300110570803006625617

    Please let us know if you need additional assistance. 

     

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $147.17 worth the shirts from this company and they did exactly what all the complaints I see on here. They sent a fake tracking number and proceeded to keep my order and not send it out. I have sent emails to try and get this resolved, and have yet to have a single response back. I want a refund immediately. Very misleading website, and with no phone number to call, it makes it even more convenient for them to do this to you. Can something legally be done about this?

    Business Response

    Date: 03/05/2024

    Hey there- 

    You emailed in on a Sunday outside of business hours then again the following Monday 3/4 giving us no time to reply to your messages. 

    We do not give our "fake" tracking numbers. All of our packages are shipped out in the order they are received, we cannot control any lost or delayed packages as well. 

    Please give your tracking until Thursday to see if it updates, if it does not we will submit a claim with **** and send out a replacement

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/5/24. The message on page said it would ship within 3 to 5 days. I received email from them saying order was shipped within/11 Ive been tracking and it shows that **** still has not received from company to start tracking. I emailed them and messaged them on fb as this is where I found them. Now after reviewing it looks to be a common issue. Very disappointed in a company that claims to be veteran owned. I purchased from them for this reason. I either want the merchandise shipped or a refund.

    Business Response

    Date: 01/16/2024

    Hey there- 

     

    Your order confirmation shows that we are shipping orders out within **** business days due to volume. We shipped the order out within our current timeframe. I attached the confirmation email that was sent when the order was placed. **** currently has possession of this package. Due to the Holiday yesterday I would give **** another day or so to scan your package it at their facility. 

     

     

    Customer Answer

    Date: 01/16/2024

    I received a their response, however I have attached a screenshot of what their website says. Also the tracking number they provided on the 11th and today is the 16th and shows still not departed. Poor customer service will make me a non repeat customer. As Im sure from many of these complaints it will be the same. Im asking for a refund please. Ill take my buisness elsewhere.

    Business Response

    Date: 01/22/2024

    Your shipping confirmation that was sent to you advised that due to Holiday volume shipping timeframe was extended. Your package also has been delivered as of the 19th as well. 

     

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hat on 12/22. As of 1/8 (17 days) still has not shipped and Ive emailed the company twice with no response. Even with a holiday 17 days to ship my hat after payment is not acceptable. Will I ever get my hat?

    Business Response

    Date: 01/15/2024

    Hey there- 

    I checked the tracking and your order was delivered back on the 11th. 420189019300110944102793706303

     

     

    Customer Answer

    Date: 01/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that it's more than satisfactory to me.  In fact, I received the item I purchased and absolutely love it.  My issue was that after my order was confirmed nothing happened for almost two weeks.  I was burned twice last year buying hats I never received, which led me to file this complaint to see whether this seller is legitimate.  Thankfully, this seller responded and sent me the item I purchased (Teal Pineapple Express hat).  The hat is awesome, and I already ordered another/different hat from this seller.  This time I know going in that processing and shipping from this seller may take a while.  But that's ok based on the quality of their hats.  Perhaps the seller could consider managing customer expectations a bit better about the actual processing/shipping times.  Otherwise, I'm a satisfied, and now a repeat, customer!       

    Cheers,  

    ************

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed a order with them and I have yet to receive a tracking number alls it says is my order was picked and packed its been a week and a half emailed twice and called once no response

    Business Response

    Date: 01/04/2024

    Hey there- 

     

    Your order was shipped out yesterday, here is the tracking number that was also emailed to *******************

    420064519300110944102793819805

     

    thank you

     

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item from them on 12/8/23. After getting no updates on my item I sent an email on 12/18/23 inquiring about any updates about my item. Never received a reply. Finally got a tracking number after two weeks of waiting. The tracking showed that the item still hadnt even been shipped off. The arrival date finally updated to 12/29/23. Item still didnt arrive. Emailed customer service again. Never got a reply. Im seeing multiple other people with the same issue. If an item is going to take a long time to arrive, you should probably reach out to the customer. Especially if they write your customer service email. Not just ignore it.

    Business Response

    Date: 01/02/2024

    Hey there- 

     

    I checked your tracking and your order has been delivered: 420800229334610944102761899091

     

    Please let us know if you did not receive it so we can submit a missing mail claim for you. 

    Customer Answer

    Date: 01/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered almost 2 weeks ago still not tracking number and no response from company after several emails

    Business Response

    Date: 12/26/2023

    Hey there- 

     

    You emailed in 3 times on the same day right before a Holiday, I am not sure why you are saying that we have not responded when in fact you did not give us a chance to respond. **************** has responded back to you today with a status of your order as of this morning. Once your order ships, which will be today. You will receive a shipping notification.

     

    We appreciate your patience and support.

     

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on 12/10/23. Website advises that items will be shipped out within 3-5 business days. I have followed up 3 times via email to their customer service department asking for an update on the order and still haven't recieved a response. At this point, I'd just like the order to be canceled and refunded. Absolutely poor costumer service. I wouldn't reccomend spending your hard earned money here.

    Business Response

    Date: 12/22/2023

    Hi ******- 

    Your package has shipped and we did respond to you with a tracking number. We apologize for the delays, we are short staffed and with our current order volume we have ran into shipping delays. We are working 6-7 days a week trying to get every package shipped out as quickly and accurately as possible. We appreciate your patience and support

     

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #****** on Dec 11,2023 for 4 tees. Every phone call I place to them for an update says the mailbox is full. I emailed Combat Iron Apparel 5 days ago without any response. The only reason I ordered with them is because they are a veteran-owned company but they need to take their calls and respond to emails if theyre going to survive. I want to know if Ill receive this in time for Xmas or if they need to send me a refund.

    Business Response

    Date: 12/29/2023

    Hey there- 

     

    We apologize for the shipping delay. I did check your tracking and your order is expected to arrive Tuesday. Here is your tracking number in case you did not receive it 420289069334610944102765599492

     

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on Dec 11, 2023 advised it would be shipped within 5 days and theres been no movement on packaging nor shipping since Dec 14, 2023. **************** and social media pages reached out to with no response.

    Business Response

    Date: 12/29/2023

    Hey there- 

    your package is currently in transit. We shipped the order out on 12/21 due to order volume during the Holiday season. **** picked up the order that Friday the 22nd however they did not scan the package until 12/27 and is currently in transit. We apologize for the delay in shipping however, once the package leaves our facility we have no control on how long the carriers take to accept the package at their facility. 

     

    Please note that the package is in route to you and if you would like to return the products upon receiving you may do so by going to our website and filling out the return form. 

    Thank you

     

Combat Iron Apparel Co. is NOT a BBB Accredited Business.

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