Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ************ resident, and we do not pay sales tax on clothing or shoes. I was charged tax on the price of the clothing and shipping.

  Business Response

  Date: 11/19/2025

  Hi there,
  Pennsylvania does have a statewide sales tax of 6%. While basic clothing is exempt in PA, items such as graphic tees, hats, patches, accessories, and printed apparel are classified as taxable, which is why the 6% tax was applied.
  Our system automatically calculates tax based on Pennsylvania state law, so the amount charged is correct.
  If you have any questions, feel free to let us knowhappy to help!

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24162184
  
  I am rejecting this response because:

  They are not correct, I have purchased many printed items in and out of state with no tax due. The item ordered does not fall in the few categories that would require state tax to be collected, if they still believe that they are in the right for collecting tax they need to provide me with the *********************** of revenues sales tax license number.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/20/2025

  Ms. ******,
  We appreciate your continued engagement, but your rejection is based on an incorrect interpretation of Pennsylvania tax law.
  As shown in the screenshot you yourself provided, custom printed shirts are explicitly listed as taxable under the ********************************** guidelines. Our apparel falls squarely under the category of customized apparel / custom-printed T-shirts, which the state considers taxable tangible personal property.
  We do not arbitrarily charge taxwe follow the same IRS and state guidelines we have followed for over 10 years, and we will continue to follow them regardless of customer misunderstanding.
  To clarify another point:
  A sales tax certificate number is not something businesses provide to customers upon request. It is issued by the state and is already on file with the *********************. What matters is that we collect and remit taxes exactly as the state requireswhich we do.
  You may have purchased printed items elsewhere without tax, but that does not change the law nor exempt your order. Those retailers may have been out of compliance, but we are not.
  Our tax collection is accurate, required, and fully aligned with Pennsylvanias regulations for custom-printed apparel.
  Thank you.

• Initial Complaint

  Date:11/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jacket on November 7. I heard nothing as of November 12th so I called. I was told shipping was behind but they were working hard to catch up. Within minutes after my call I received a shipped notification with tracking number. Since then, the package has not moved and **** is still awaiting package. I don't understand but would still love to get the jacket.

  Business Response

  Date: 11/20/2025

  Hi there- 

  We are very sorry that you have not received your order yet. We have been working with *************** as we have had a influx of lost packages that were shipped out on the 12th and 13th. With that being said, ****** operations took a deeper dive into the issue and found that a container of our orders were not scanned and sitting at the sorting center. We apologize for the delay but we can assure you that your package is on its way and is expected to arrive Friday 11/21

  Thank you,

  Combat Iron Apparel Co.

  Customer Answer

  Date: 11/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Order ****** 8/17/25 Placed an order for two items, returned one I was charged a $5 fee for restock which wasnt clearly mentioned on the site. On the returns section it does not mention it and then there are about a dozen FAQs and under "DO YOU REFUND THE ORIGINAL SHIPPING COST TO THE CUSTOMER?". It is tacked on to the end of a drop down menu that must be opened to even find that statement.I find it very deceptive to hide that considering when placing an order most customers would not read every FAQ. I find it deceitful that they would not clearly state the fee.

  Business Response

  Date: 11/11/2025

  Hi there,
  We understand your concern regarding the $5 restocking fee; however, this fee is clearly disclosed in multiple areas throughout our website and return process. In fact, one of the screenshots you submitted shows the $5 restocking fee listed directly on the returns page when the return is initiated, and the other screenshot is from our FAQ section, which also outlines the same policy.
  In addition to these, the fee is also noted within our Return Policy page, ensuring it is visible to all customers prior to completing a return. Both the restocking fee and the label fee are displayed before a return is finalized, allowing customers to see exactly what deductions will be applied.
  Because this information is presented in three separate areas of our website, it is not hidden or deceptive. We make every effort to communicate our policies clearly and transparently to all customers.
  Best regards,
  Combat Iron Apparel Co.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14th I placed an order. I have not received an update or any info. I've emailed multiple times and all I get is "here is your tracking number". But it hasn't been shipped so I cannot track. They have a guaranteed delivery service so if there are problems with delivery you can get refund, they also told me to file with them. I did, that company, *****, said they cannot do anything since it hasn't been shipped. Combat Iron is not responding or giving me any updates...I'd actually like my product shipped asap. If not I'd like a full refund since they cannot deliver or answer.

  Business Response

  Date: 11/05/2025

  Hey there- 

  I'm sorry to hear that your order was lost in transit. I checked and your order has been replaced by corso as of yesterday evening and is expected to be shipped out today. You should have received a new order confirmation email that was sent to *******************************. The shipping confirmation will be sent to the same email. 

  We appreciate your continued support.

   

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Combat iron apparel is a scam i paid $112 for 2 backpacks and only a $32 t shirt was delivered

  Business Response

  Date: 10/23/2025

  Good Morning- 

  I'm so sorry that you received the incorrect order. We have a few new fulfillment employees and some mistakes were made while shipping some orders out last week. We apologize for the inconvience and we will be getting the correct order shipped out today along with a return label to send the incorrect order back. 

   

  We appreciate you letting us make this right.

   

  Thank you,

  Combat Iron Apparel. 

  Customer Answer

  Date: 10/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (sept 17th) a lunchbox, patch, tshirt, and f**** pack for my husbands birthday on ***********. He did not want to keep the lunchbox or patch (patch was for lunchbox) so I started a return online. In my haste i selected the wrong option and marked the items as final sale. I contacted combat iron apparel the same day (Oct. 1) about the mistake and asked for some assistance in returning the items. I have been met with beating around the **** and arguing that the patch is not returnable as per their return policy linked at the bottom of their home page- despite a 30 day return statement under the patch at time of adding to cart. I have explained specifically that I need a label to return the lunchbox and keep getting told, let me reach out to my team and see what we need to do. That was 2 days ago and I still dont have an answer from their team.

  Business Response

  Date: 10/16/2025

  Our customer service team reached out to management asking if it was OK to send a return label to the customer for the lunch box. The OK was given and a return label was sent to the customer, I did resend it today to ensure the customer received the return label. 

  Per our website all patches and decals are final sale and non returnable. 

   

• Initial Complaint

  Date:10/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a t-shirt from Combat Iron Apparel. I normally wear a medium, but the medium I received (shirt A) fit too tightly. I exchanged it for a large, which was still snug but acceptable. Later, I ordered another shirt (B order# ******) in XL on August 29, which was way too big. I reached out and started an exchange on September 8 of this year, I exchanged that one for a medium which didn't arrive until October 1, which finally fit correctly albeit still not the correct size for me. When I attempted to exchange that medium for a larger size, the company refused, claiming their policy does not allow returns or exchanges on exchanged items. This rule was never clearly stated on the product page, during checkout, or in the exchange process.Combat Irons website and product pages repeatedly advertise 30-Day ******************** but nowhere do they warn that an exchanged item becomes ineligible for further exchange or return. If I had known that, I would have simply returned the original order and repurchased in the correct size instead of exchanging.Their policy effectively traps customers who act in good faithfollowing their exchange process instead of returning and repurchasinginto keeping items that dont fit. This is especially problematic since Combat Irons own sizing notes (athletic taper, true to sizesize up for looser wear) suggest some variation in fit across shirts.I believe their policy is deceptive and inconsistent with what is advertised. I am requesting that Combat Iron Apparel honor their stated 30-Day ******************* policy by allowing me a one-time return or exchange, or issue store credit for the item.

  Business Response

  Date: 10/13/2025

  We appreciate the opportunity to clarify our policy and address this concern.
  Per our Return & Exchange Policy, which is posted on our website under the Returns & Exchanges section, items that have already been exchanged once are not eligible for another exchange or return. This policy is clearly stated online and helps us maintain consistency and fairness for all customers.
  The reasoning behind this policy is to prevent potential abuse of the exchange system and to control increasing shipping and handling costs. Multiple exchanges on the same item create logistical challenges, increase costs, and make it difficult to ensure product quality and inventory accuracy.
  That said, we always strive to offer fair resolutions. While we are unable to process a second exchange for this item, we are willing to make an exception and issue store credit once the customer returns the item.
  As a company, we do our best to balance customer satisfaction with fair, sustainable business practices. Our policy is applied consistently to all customers to ensure equal treatment across the board.

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ******

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt through Combat Iron Apparel Company and paid extra for priority shipping, which on their website they mislead customers showing a 1-2 day processing timeframe from order received to the order being given to the shipping company. Below is a timeline of my order with them:Ordered: September 19 at 7:18pm Processed/Label created: September 21 at 9:55am *** reports package received: September 25 at 9:20pm Expected Package Arrival Date: September 30 *********** failed to get the package to *** in a timely manner (6 days after the order was received) and the shipment isn't expected to be delivered until September 30 (5 days after *** received the package, 9 days after the label was created, and 11 days after my order was received). *********** stated they have a guarantee to get the order processed and delivered to the shipping company within 48 hours which they failed to do.

  Business Response

  Date: 10/06/2025

  Thank you for reaching out. After reviewing your order, I can confirm that it was shipped out within our 2-business-day processing timeframe. Once an order leaves our facility, we unfortunately have no control over how quickly the carrier scans or updates their tracking system.
  According to ***, your package was scanned into their system on September 25th at 9:20 p.m.which is outside of our operating hours. This indicates the package was received earlier but not scanned until later that evening, which can happen depending on the carriers volume and schedule.
  Please rest assured your order was fulfilled and handed over to *** in a timely manner. Any carrier-related delays or scan timing issues are unfortunately outside of our control.
  Thank you for your understanding, and we truly appreciate your support.
  

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23939445
  
  I am rejecting this response because:
  
  The first response I received from the business stated Your order was placed on September 19 and was shipped and picked up by *** less than 48 hours later" but now the business is saying that their priority processing doesnt include weekends or holidays. This would mean the would have had 48 hours to complete the order and get it to *** by the start of business on September 24. *** recorded that they received the package on September 25. September 25 does not fall into the guaranteed 48 hour window. 
  

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 10/08/2025

  Per our website policy, Priority Processing orders are fulfilled within 12 business days, which excludes weekends and federal holidays, as is standard practice across most companies.
  The order was received on Thursday, September 19th at 9:17 PM EST, which is outside of our normal business hours. Additionally, the item purchased was a presale item, and as stated on the product page at the time, presale items were not eligible for shipment until after September 20th.
  Taking those factors into account, the order was processed and fulfilled within the 12 business day timeframe once business hours resumed and the presale period concluded.
  Any delay reflected in UPSs tracking information pertains to when the carrier scanned the package into their system, not when it was handed off. Carrier scan delays are outside of our control; however, we can confirm the order was shipped in full compliance with our posted fulfillment policies.
  We trust this clarifies the matter and confirms that the order was handled in accordance with the terms displayed at the time of purchase.
  

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23939445
  
  I am rejecting this response because:

   

  Please see the attached photographs. Your website shows Pre-sale ends 9-19. Orders will start shipping in order as placed 9-18. This is directly from your site. 
  

  Also, attached is a screenshot from your site showing that when I ordered the shirt, it shows Priority Shipping: Fulfilled within 1-2 days. It DOES NOT show business days. 
  

  Also, as I already mentioned, your company told me originally that my order was processed AND shipped by September 21. But *** reports receiving the package on September 25.

  I have provided you with enough evidence to prove that your company screwed up and did not deliver as guaranteed. You cannot tell me I am wrong when I am proving that you are lying. Admit that your company screwed up, make amends, and make sure this doesnt happen to anyone else. 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 8/29. The date is now 9/9 and its still sitting in **. Horrible shipping practices

  Business Response

  Date: 09/10/2025

  We sincerely apologize for any frustration or delay youve experienced with your recent order. Weve recently integrated Amazon shipping to help ensure faster and more reliable delivery for our customers, but as with any new system, there are still a few kinks we are actively working out.
  We did review your tracking information, and I can confirm that your package is in transit and is currently scheduled to arrive on Friday, September 12th.
  We truly appreciate your patience as we continue to improve our shipping process and ensure smoother, faster deliveries moving forward. Thank you for giving us the opportunity to address this

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23864037
  
  I am rejecting this response because:
  

  order placed on 8/29, company inaccurately listed order being placed on 9/4 to mask shipping delay. On 9/4 company also stated items were on the way (see attachment). Id like a partial refund or promotional credit to account for the blunder 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/10/2025

  *** *******,
  Wed like to clarify the order timeline to avoid any confusion. Your order was placed on 8/29, but because of the time zone difference (our system operates on Eastern time and you are in ******), your order was officially received in our system on 8/30.
  Per our stated processing times, all orders ship within 35 business days, excluding weekends and holidays. Your order shipped on 9/4, which was within that timeframe. Once shipped, you also received tracking confirmation noting that your package was in transit.
  Additionally, your order was placed using our LABOR25 promotion code during our Labor Day sale. As clearly stated on the order confirmation, orders placed during sales events may experience extended shipping times due to increased order volume.
  We certainly understand delays can be frustrating, but in this case your order was processed and shipped within our policy guidelines. For that reason, we cannot issue a partial refund or promotional credit, as your order was handled correctly.
  We appreciate your understanding and thank you for your feedback.

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23864037
  
  I am rejecting this response because:

  Aside from domestic order being received 2 weeks after being placed, company failed to include all items in order. This is despite the fact that it had a packing slip and still didnt include an item. 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple pair of shorts from this company as a birthday gift for a friend's, well it took over 3 weeks to recieve the items. So first they didnt make it in time for his birthday so that was frustrating. Well I finally ended up getting them and give them to him well after about a week he let me know they were not the right size and just wanted to exchange. So I get in touch with the company and try to get a exchange or refund. Well another week goes by and they tell me there is nothing that can be done because its out if their 30 day return window. Well ofcourse it is because they took over 3 weeks to even ship them too me. So now im stuck with some overpriced shorts that cant be worn.

  Business Response

  Date: 09/10/2025

  We sincerely apologize for the delay you experienced with your order and the frustration it caused. While your order was delivered within two weeks, we completely understand how the timing impacted your plans, and were sorry for the inconvenience.
  We also recently upgraded our return portal, and during that transition we discovered that the new system was calculating our 30-day return policy from the date of purchase rather than the date of delivery as our previous system did. This created confusion for some customers, and we regret how it affected your experience. Weve since updated the system to include a buffer in case of shipment delays, so this doesnt happen again.
  In regard to your shorts, wed be happy to issue you a return label if youd still like to send them back. Please note that our policy does include both a return label fee and a restocking fee, which are deducted from the refund amount. However, as a one-time exception for the inconvenience youve faced, we will waive the restocking fee.
  We truly value your feedback and patience as we continue to improve both our shipping and return processes.