Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
• 

  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control agreed to perform a service on a monthly basis for a certain price. I have paid monthly 3 x the amount agreed upon for the service that was never performed besides for that first visit. I tried contacting the company they promised to. Send someone out never did but still charged me $100 more than what agreed for 3 months now with NO SERVICES! Charge for service not provided $100 more than agreed Rude cs

  

  Business Response

  Date: 10/11/2024

  Our warranty is to provide free re services in-between regularly scheduled visits. it looks like we reached out to you on 9/12 to have a manager come out to your home and perform a service as well as speak with you. we have yet to receive a response. please contact us at your earliest convenience. 770-462-3430 . thank you. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Anthem pest control for assistance with removal of wasp nests at the roofline of my home. They indicated they can provide the service, scheduled an appointment for the next available service and asked that I sign the contract. I reviewed the contract and signed. Whek the technician came out, stated he didnt have a tool long enough to get the wasp nests down. He said someone would follow up with me. No one followed up, so I called to express concern. The representative apologized and rescheduled another appointment. Their next available appointment was the following week. No one showed up for my appointment. I called and was told no one was coming because they dont service my home saying it is too tall. I requested termination of the contract without penalty. They stated they will have to change a penalty because greater than 72hrs had passed since signing the contract. My initial appointment was made greater than 72hrs of the contract being signed. AND, there would be no reason for me to believe my home was too tall. I live in a townhome community and this was shared when I initially called for service. I am now being forced to find another pest control service and pay additional fees on top of a penalty for Anthem when they did not uphold their agreement. I am owed a partial refund and exemption from any cancellation penalty.

  

  Business Response

  Date: 10/11/2024

  I have reviewed this complaint. I apologize that you felt mislead. It looks like you were set up over the phone and it's hard to know if we have the equipment to reach a certain height or not over the phone. I also see that we did preform a service and therefore we have to charge something for out technicians time, gas, etc. I have refunded you 1/2 the amount that you paid. please allow 5-7 business days for it to reflect on your account. your account is closed at this time. please let us know if you have any further questions. thank you. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22375739
  
  I am rejecting this response because: I paid $59 dollars when the technician came out to my home. You charged me $249 for canceling the contract but I only cancelled because you were unable to fulfill the requested services I asked for. You had me sign a contract without verifying you could actually complete the services and then penalized me because you determined over a week later that you could not meet those terms. 
  After the initial visit, I was told someone would contact me about coming back to finish the job. No one contacted me, so I called you. Another appointment was rescheduled. 
  I missed a full workday waiting for your technician to come for the scheduled appointment but no one showed up. When I called, I was initially told he was running behind. Then I was told, no one would be coming at all because you dont have tools long enough. This was the point I asked to speak with a manager to terminate further service. I still needed the work done so that meant I needed to obtain a contract with a business that CAN do the work. I should not be penalized, even by 50%. I lost significant wages as well. And furthermore, I paid for the first visit the exact charge you indicated. That covers your employees needs. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/11/2025

  Thank you for reaching out and bringing your concerns to our attention. I apologize for the frustration and inconvenience youve experienced with us. We always strive to provide our customers with the best service possible, and its clear that in this instance, we fell short.

  Upon reviewing your situation, I understand that after our technicians visit, the service was not completed as expected due to a lack of proper equipment. We also failed to follow up with you as promised, and the subsequent appointment was missed without notice. To add to the confusion, our team later informed you that your home was considered too tall for us to service, which is certainly an issue that should have been clarified upfront, especially since you mentioned that you live in a townhome community.

  I fully understand your frustration with both the lack of communication and the penalty for cancellation. It was never our intention to cause you additional costs or stress, and I want to assure you that Im personally looking into this matter. Given the circumstances, I believe a cancellation penalty is unwarranted, and upon reviewing your account I can see that the reimbursement fee was waived. 

  I sincerely apologize again for the inconvenience, and I assure you that we are reviewing our internal processes to prevent something like this from happening in the future.

  If you have any further concerns or if theres anything else I can do to assist you, please dont hesitate to reach out.

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for indoor and outdoor quarterly pest control services through ** ******* and Anthem pest control in 7/2024 at which time I had my yard, home, and garage treated for bugs and pests. That day they treated for $59 (if I signed right then). However, he did not relay to me at the time, another treatment would follow in 5-6 wks. for the quarterly price. When I noted the same bug/spider issues just a few weeks later and garage/***** had not been swept, ** ******* sent me a text for a no cost retreatment scheduled in July. When I was charged for this treatment, I reached out and was told this was a normal follow up. I contacted ** ******* and relayed the info and my account was refunded. For the next several weeks I received weekly texts about treatment due. I constantly had to communicate I just had retreatment at no cost, relayed the text communication, and eventually had to email and explain the whole scenario and screenshot to stop weekly texts and calls.Starting late Aug. I started receiving texts again for my quarterly treatment due. I canceled as per conversation with ** ******* Anthem **** my quarterly treatment was next due in Oct. He assured me he would contact the main office to schedule my treatment accordingly as a follow up to my July treatment.I was next notified via text again of a Sept. 16 treatment. Instead of YES text confirmation, I replied CANCEL as I also relayed again my convo with Anthem rep ** ******* and quarterly treatment due in Oct. I also wanted to be home for interior and garage treatments. They ignored CANCEL and sent a tech anyway who also skipped any rear treatments of my house and yard (caught on camera). I responded that I had canceled this treatment, was not home, was not paying for partial treatment, and would schedule for Oct. when my quarterly was due. We scheduled for Oct., however, my CC was charged.I since canceled services for poor service rendered, atrocious communication, and was charged the cancel fee.

  

  Business Response

  Date: 10/11/2024

  I apologize that you had a negative experience with us. I have reviewed your concerns and your account. It does look like you spoke to a manager and we tried to explain that there are 5 services in the 1st year. I have resent you your agreement to review as well. the calendar on the 1st page indicates 5 treatments year 1. since there were multiple services performed and you contacted us to cancel after 3 business days after your initial service we applied the cancelation fee to your card as per the agreement. I have sent the agreement to your email for you to review. if there are any questions feel free to call or reach out to us again. thank you. 

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a year agreement with Anthem. Bi-monthly visits to spray for bugs. Last visit was April I called and canceled any current service since it was the end of my year contract! In July they sent someone to sweep the eves on the house not spray and left wasp nest which my daughter is allergic to kinda why I cancelled !!!! Now Im being billed for the visit if I was home I would have ran them off my property!

  

  Business Response

  Date: 09/30/2024

  Please contact Anthem pest control (*****) we have not owned the Texas branches since 10/15/2023. Here is there website: *******************************************

  Please contact the BBB regarding them and not us since we are in *******, **. Thank you. 

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Anthem Pest Control for refusing to cancel my service contract and for threatening to send personnel to my property despite my explicit request that no one be sent. Their actions have caused significant frustration and distress.On July 29, 2023, I entered into a 24-month service agreement with Anthem Pest Control, with services priced at $99 per month, and I received an initial service discount of $249. I fully understand that canceling the agreement early requires me to pay the cancellation fee associated with that discount, which I am prepared to do. However, Anthem has refused to facilitate a reasonable process for canceling the service.When I contacted Anthem to cancel my service, I requested that they send me an invoice or bill for the cancellation fee, which I intended to pay promptly. Instead of honoring this request, Anthem insisted that I pay the fee immediately over the phone, refusing to issue a bill for me to pay at a later time. They stated that if I did not make the payment right then, service would continue despite my desire to terminate it.Additionally, I made it clear to Anthem that I do not want any further service visits to my property and that any technician arriving after my cancellation request would be trespassing. Despite my clear communication, Anthem has informed me that they still intend to send someone out to perform services, which I have explicitly declined. I view this as not only a violation of my rights as a customer but also a potential legal issue regarding trespassing.I believe Anthem is acting in bad faith by refusing to allow me to cancel my service under reasonable terms as outlined in the contract. Their insistence on continuing service without my consent, despite my willingness to settle the cancellation fee, is both inappropriate and a breach of contract.

  

  Business Response

  Date: 09/20/2024

  good afternoon, I have reviewed your account and see that you have been rescheduling appointments and trying to cancel. unfortunately our company policy is that before we can close out an account we have to collect the associated fees if any prior to doing so. the reason we keep sending technicians out to your home is that the system recognizes that you are due for service. I apologize that this has not been resolved sooner. however I have stopped the auto scheduling until October 31, 2024. you have until then to pay the cancellation fee. I have emailed you the final bill as well as sent it via regular mail. if you have any questions please reach out to us at ************

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hv pest control with the company, I lost my job and called them and request a 3 month hold, they said that when, I received a text just request to reschedule, did that twice and then received a noticed that I used up my attempts to reschedule. I told them, I ** no funds coming in and I just need a few more months, they said that this is considered a cancelation, and that is a $249.00 charge, I told them if I could pay the $109 for the service why would I try to cancel, she then stated that it could be broken down in 4 pymts, she then stated she will forward my account to **** and they will contact me with a solution. When, we hung up, I get an alert my account has been charged the $249.00. I did not cancel or authorized that transaction. I called back n was transferred to supposedly a Mgr and she stated she could put in a refund for half. I kept explaining to her, that I don't hv the money, I hv to feed two small kids and I don't hv the money, I asked her to transfer me to someone higher up and she said all she can do is send me the email address. ************************************** These people have no empathy at all heartless and cold. I never canceled the service. I just asked for a few more months. I ** had them for a year in half and never missed a pymt or service.

  

  Business Response

  Date: 02/24/2025

  Thank you for sharing your experience with us. I understand how challenging your situation is, and I sincerely regret any stress this has caused. I want to clarify the situation regarding your account and the communication you had with our team.
  When you initially reached out requesting a 3-month hold, we explained that we do not offer a pause in service, and as a result, any request to delay or hold service would be considered a cancellation. We understand the need for flexibility, especially during difficult times, but our policy clearly outlines that rescheduling or attempting to delay service multiple times counts as a cancellation. This is why the $249 cancellation fee was triggered.
  You were also offered the option to break that fee into four payments, which we hoped would provide some relief. I apologize if that was not communicated clearly, and I understand that your main concern was to keep the service ongoing without the large upfront charge.
  I want to assure you that we take your concerns seriously, and I apologize for any frustration youve felt in trying to resolve this. While we follow our policies to ensure consistency, I understand that the situation youre experiencing is not ideal. Im sorry if our customer service team did not demonstrate the empathy you needed at this time, and I will be reviewing how we can improve this aspect of our service.
  Ill also personally ensure that management looks into your case and reaches out to discuss potential options. We appreciate your loyalty over the last year and a half, and I want to find a resolution that is fair and understanding of your current circumstances.
  Thank you for your patience, and we will do our best to work through this together.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  door to door salesman offered me a promotional service for switching from my current pest control provider to them. his offer was that I'd pay $59 for the initial service instead of their regular $120. All he said was that if I chose to cancel the service that I would have to make up the difference to the $120 as an early termination fee for the promotion. at no point was I shown a contract. I called today to cancel because I've never seen so many bugs in my house since I've moved in 3 years ago. my wife has OCD and had a HORRIBLE flareup because a ***** flew at her and landed on her head. they also didn't touch any of the spiders on the porch (the main reason I switched to anthem).When I told the *** on the phone she said I needed to pay $300 to close out the account! Absolutely not, I told her. at no point at all during the door to door *******'s visit did he mention that I was signing a contract for 12 months with an early termination for for $300. p***osterous. During the call she kept referring to the baffling number of bugs in my home as the "flushout" period and that it was normal to have lively angry bugs swarm every inch of my home and harass my OCD wife.I've had pest control before. this had never happened. and if any bugs somehow DID find their way inside, they were on their last legs due to the perimeter poison.these bugs were not phased. it was ineffective treatment from a company that is trying to scam me out of $300.please help me deal with these charlatans. they wouldn't even let me remove my payment information from their system.

  

  Business Response

  Date: 09/12/2024

  good afternoon, I reviewed your account and I have sent you internally to your email a copy of the agreement you signed with us. as per the last paragraph under agreement terms it states: "If for any reason service is canceled prior to fulfilling the
  agreement, by refusing to receive or pay for service, and the initial service has been performed, the customer agrees to pay the difference between $349.00 and the discounted
  price of the initial treatment. If your Anthem account balance exceeds 90 days, the account will be sent to a third party collection agency at which time a flat fee of $45 will be added to your
  account balance. If your Anthem account balance exceeds 90 days, the account will be sent to a third party collection agency at which time a flat fee of $45 will be added to your account
  balance." 

  feel free to call and discuss this further. if its a bug issue I promise we can solve your problems. we look forward to speaking with you. ************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem Pest Control installed services at my home that I did not order. I contacted them immediately and let them know they went to the wrong address. I was told that I must have authorized the service because they would not just install. I did not authorize the service nor do I need this kind of service. I have called 3 more times to tell them so the right person could get this service. I called again on Friday 8/23 when I received a bill for the service but with someone elses name on it. They told me I had to pay for the service but I never ordered it. Someone was supposed to call me on 8/26 and I have not heard from anyone. They trespassed on my property, ripped up my yard for a service I did not order. I don't need them to fix the yard but come get their stuff and stop thinking I am going to pay this bill.

  

  Business Response

  Date: 08/29/2024

  We have closed your account & are coming by next week to pick up the stations that were placed. We apologize for any inconvenience. All communication from us will stop and you do not owe anything to us. 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May of 2024, an Anthem representative came to my home on a Saturday night. He talked about the services I signed up gave him my banking information which he input in his tablet, I sign it. I received the confirmation email. On Monday they came to spray, I was not home. The anthem representative rang my door ****, my daughter answers appropriately he asked her age, she was 17, as per their policy they would not come in to spray because shes under age. However, the respresentative asked her for payment of service. She gave her debit card and paid. The following month, they automatically charged her card. I called Anthem to seek clarification. I gave them my bank info why are they charging my under age daughters debit card when they have my banking information. She explained that they dont have my banking info. So Anthem took it upon it self to use my underage daughters debit as an ongoing form of payment. At no point did Anthem call to say they needed a form of payment from a consenting adult. After that I decided Anthem is not a company I can trust or do business with. I asked to speak to a manager, a young lady who apologized and stated the gentleman who came to ***** should have never asked my daughter for payment. I responded I no longer want to have an account with ********************** Pest, because I no longer trust them. She then stated as per the policy I would have to pay Anthem $300 to cancel my account. A few days later there is an Anthem representative who came to spray, he rang my bell. I told him please leave my property and do not spray. He did not spray, yet Im getting a bill for services not rendered. I do not want to do business with a company I do not trust. After calling and trying to resolve this issue, I am still getting a bill for unrendered services. I do not want their service and I want them to remove the $129 charge, no service was rendered and because its been more then 30 days, they are charging me a $25 late fee.

  

  Business Response

  Date: 09/09/2024

  Looks like your account was closed and zeroed out as of 8/30/2024. There should be no more unwanted communication from us for late fees or past due bills. Were sorry for any inconvenience. 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, this business pushed through a payment without permission after I called to cancel service and was told a manager would reach out for a payment resolution. I told their representative on the phone the first time that we are moving out of state, we need to cancel service, and we do not have the money to pay. They told me they notated the account and will have a manager reach out for the account resolution. Within an hour, they purposely and knowingly processed an invoice to pull the money from our account. I then called back and was told they don't process refunds and there isn't a manager to speak to. I then explained then an invoice shouldn't have been processed until a manager had contacted me. Previously, in April/May of this year, they forced service by showing up at my house after I had already insisted on rescheduling. I called Anthem and spoke to a manger about them forcing service and how that's horrible business practice, and she insisted it was in their contract. She forwarded me said contract and nowhere does it state that they have the right to force service on customers nor process invoices to force payment. This is illegal!

  

  Business Response

  Date: 09/09/2024

  I have reviewed the complaint and the account. The reason for the cancellation fee was due to the customer terminating the contract before 12 months. The only exception to someone moving out of our service area would be for military or government relocation/deployment. Please review the final paragraph of the agreement labeled agreement terms. If you have any other questions please reach out to us at ************. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22187737
  
  I am rejecting this response because:

  A manager was supposed to reach out to me via phone call to resolve this account. The last invoice was pushed through and processed without speaking to a manager and without permission. Furthermore, it has been over 12 months since said contract was signed and initiated.

  I expect a full refund on the funds this horrendous company stole from my family by processing an invoice without manager contact and without my knowledge or approval of the invoice until my account was charged.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/20/2024

  the last charge that we made to your card was 8/23/2024. as per our agreement if service is applied we don't offer refunds. as well you need to cancel within 30 days of your upcoming visit. which is why we did not process a refund. if you have any questions please reach out to us at ************

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22187737
  
  The last charge was illegally pushed through after I called to speak to a manager about an account resolution. Absolutely NO SERVICE WAS APPLIED! Therefore, I demand my refund. Now there's another false invoice that has been emailed to me today?

  I have attached the text conversation, additional false invoice from today's date, my call history with the time stamp for when I called in to speak to a manager, and the illegally pushed through invoice showing the time and date was indeed AFTER I called requesting to speak to a manager.

  You stole from a family after it was explicitly expressed that we had limited income because we were moving out of state. That was money intended for food, lodging, and gas for myself, my partner and our small children.

  The willful actions of this predatory, malicious company and their inability to hold themselves or their employees accountable is embarrassing.

  
  
  Sincerely,
  
  ***** ****