Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
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  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope all is well. My name is **** ****** and I have recently used Athem pest control services. The sales *** that I have been dealing with is *****. For the last week or so I have been requesting that ***** send someone over to re-spray my home as the first job was not done properly. I am still seeing spiders and I have also sent him a video of this. And no sweep was done on the interior or exterior of my home by the person who provided the actual treatment. I had sent ***** a text message letting him know. I no longer wanted to continue with you all services. Seeing as he was not being responsive on getting it completed. I had the opportunity to speak with ********* customer service ***. *** was a great help. *** stated that I should have received a contract from you all and the price that she quoted me was $129. I then proceeded to let her know that that was not what ***** and I had agreed upon. I was quoted at $99 per quarter. I have also sent her screenshots between ***** and I with the agreed price. *** then asked me what my email address was and I gave it to her and she stated thats not what she sees on file. *** then was able to correct it in the system and she also stated that she saw a different number for me and I gave her the correct number. *** then proceeded to send me a contract and I stated I never received a contract initially and she also stated that on the contract it stated that I wanted to opt out of text messages. Not sure how I couldve opted out of text messages if the email address on file was incorrect in addition to the phone number. Also on the contract there was forged signature/initial that did not belong to me. Looks like ***** wrote down how he assumed I would write down my initials. Keep in mind I never spoke to ***** face to face only on my Ring camera because ever time he came i was never home.This is inappropriate behavior and this is forgery.

  

  Business Response

  Date: 09/16/2025

  Dear Ms. **************** you for taking the time to share your experience with us. We truly value your feedback, as it helps us continue improving the quality of service we provide to our customers.
  At **********************, we take all customer concerns very seriouslyespecially when it comes to communication, service quality, and the trust our customers place in us. I am very sorry to hear that your experience did not meet your expectations. The details youve shared regarding your service request, scheduling, and paperwork are important to us, and I want to assure you that they are being carefully reviewed by our management team.
  We strive to ensure that every service is performed thoroughly, that communication with our representatives is timely and clear, and that all documentation is accurate and transparent. While I cannot speak to individual personnel matters in this setting, please know that your concerns have been escalated to the appropriate departments for investigation and follow-up.
  We also want to acknowledge the positive feedback you shared about your interaction with *********, and I will be sure to recognize her efforts internally. Its important to us that every customer feels heard and supported when they reach out.
  Our commitment is to provide safe, effective, and reliable pest control, and we regret that your recent experience left you feeling otherwise. Should you wish to continue this conversation directly, we would welcome the opportunity to speak with you by phone so that we can address your concerns in greater detail and ensure you feel fully supported moving forward.
  Thank you again for bringing this to our attention. We appreciate your time, and we wish you the very best.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  writing to formally dispute ongoing charges to my account related to an agreement entered on April 29, 2025 for pest control services.On the day I signed the initial agreement, I was assured by the salesperson that it was not a binding contract. However, upon reviewing the document later emailed to me, I discovered that it was, in fact, a binding agreementsomething I had clearly stated I did not ******* soon as I became aware of this, I submitted a cancellation request the same day via email to the company and via text message to the salesperson. This was well within the legally permitted three-day cancellation period stated in the agreement. Unfortunately, I received no response to either communication.Since then, I have been charged $104 per month for a service that has not been provided. I was unaware that these charges continued until recently. I have not observed any pest control activity at my property, received any service paperwork, or seen any service personnel. I have security camera footage confirming that no such visits occurred.I am therefore requesting:1.Immediate cancellation of any associated agreement.2.A full refund of all charges incurred over the past five months, totaling $520, for services not rendered.3.Proof of service records for the past five months, including dates, times, and service reports.Please note: On August 2, 2025, I sent an additional email to ************************************** requesting immediate cancellation and a refund. As of today, I have received no response.Sent from my iPhone

  

  Business Response

  Date: 08/12/2025

  Thank you for bringing your concerns to our attention. I understand how important it is to feel fully informed about any agreement, and I appreciate the opportunity to address your complaint.
  Our records indicate that your initial service was completed on April 29, 2025. We did not receive your request to cancel until August 4, 2025, which falls outside of the three-day right of rescission outlined in your agreement. At the time of sale, you signed both the service agreement and the contract verification form, which clearly outline the terms of service, billing, and cancellation policy. I have attached copies of both signed documents for your review.
  Regarding the services provided, our service records show the dates, times, and details of treatments completed at your property. I will be happy to provide those records for your reference.
  While we must adhere to the terms of the agreement, we are committed to ensuring you have clarity on the services and charges. Please review the attached documents, and if you have any further questions or would like to discuss this matter in more detail, I am happy to speak with you directly.

  Customer Answer

  Date: 08/12/2025

  On that date, I signed the agreement on the salespersons phone. The display did not show the full agreement, and based on his direct statement that it was not a contract, I believed I was simply authorizing an ongoing service that could be cancelled at any time without penaltysimilar to Top Turfif I did not see any results. At no point was I informed that I was entering into a binding contract.
  
  
  Upon later receiving the full document by email, I discovered it was indeed a binding agreementsomething I had explicitly stated I did not want. As soon as I became aware of this, I submitted a cancellation request the same day via email to the company and by text message to the salesperson. Both communications are attached for your reference, including timestamps. This request was made well within the three-day cancellation period stated in the agreement.
  
  
  Despite this, I received no response to either my email or text message. No one from your company attempted to contact me regarding my cancellation request until after I filed a complaint with the Better Business Bureau. This lack of communication is unprofessional and unacceptable.
  
  
  I have been charged $104 per month for the past five months for services I have not received. I have not seen any service personnel, no service paperwork has been provided, and my home security cameras confirm that no service visits occurred during this period. If proof of service had been provided earlier, I would have cancelled the service long ago.
  
  
  I am therefore requesting:
  1.Immediate cancellation of any associated agreement.
  2.A full refund of $520 for the five months billed for services not rendered.
  3.Proof of service records for the past five months, including dates, times, and service reports.
  
  
  For your review, I have attached:
  Two separate emails sent on April 29, 2025 at different times requesting cancellation.
  One email sent on August 2, 2025 requesting cancellation that was ignored.
  The text message sent to the salesperson the same day, which was ignored.

  

  Business Response

  Date: 08/13/2025

  Thank you for your follow-up and for providing additional details. I understand your concerns and appreciate the opportunity to clarify.
  The first two email cancellation requests you provided were sent to an email address that is not tracked or monitored for customer interactions. That address is used exclusively for sending agreements. The service agreement you signed lists our customer service email **************************************** as the correct channel for cancellation requests.
  Your most recent email, sent on August 2, 2025, was sent to the correct email address. Since August 2nd was a Saturday and our office was closed, it was documented in your account on August 4, 2025. This was outside of the three-day right of rescission outlined in your agreement, which is why the cancellation could not be processed retroactively. Additionally, cancellation requests submitted after a service is performed are handled by our customer service/account specialist team, not the sales team, which is why your earlier messages to the salesperson were not processed.
  Our records show that service notifications were sent prior to each visit. However, the phone number on file is marked as unavailable for text messaging, so reminders have only been able to be sent via phone calls and emails.
  While we must follow the terms of the signed agreement, I do want to make a good-faith gesture. I would like to offer a partial refund equal to the difference between what you have paid to date and the cost of a one-time service ($349) as stipulated in your agreement.
  Please review the attached signed agreement, contract verification form, and service records for your reference.

  Customer Answer

  Date: 08/13/2025

  I am requesting the immediate cancellation of my service effective today.
  
  
  Additionally, I require a full report of all services provided to date, as I have only received one report dated 08/09/2025. Please include all records, logs, and documentation for my account so I can review and investigate further.

  

  Business Response

  Date: 08/14/2025

  Thank you. I wanted to confirm that I have honored your request to terminate your services effective today.
  As mentioned in my previous response on August 13, 2025, the complete service records for your account were provided at that time and are attached again here for your convenience. These include all dates, technician notes, and applicable documentation for the services rendered after your initial service. 
  If you have any questions after reviewing these records or need further clarification, please dont hesitate to reach out.

  Customer Answer

  Date: 08/14/2025

  Please send me written confirmation of my service cancellation as requested by email.
  
  
  After reviewing the available footage and conducting my investigation, I will let you know if there is anything further to address.
  
  
  Thank you,
  
  

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative from Anthem Pest Control came to my house, young kid and he offered pest control services, I explained that we already have a contract with another company, and he forged my signature and signed me up for a contract without my authorization. I called the company and they will not cancel this contract, now Im stuck with them paying for a service Im not using.

  

  Business Response

  Date: 07/29/2025

  Were very sorry to hear about your experience and want to assure you that we take allegations like this extremely seriously. We understand how upsetting this situation must be, and were committed to reviewing it thoroughly and addressing your concerns.
  After a careful review of our records, we can see that the signature on the original agreement matches the verification form that was signed with our technician at the time of the initial service at your home. From what we can determine, both documents appear to have been signed by the same individual at the property.
  That said, we absolutely want to ensure your experience is handled with transparency and care. We would like to discuss this further with you to determine the cause of the issue and come to a resolution. Would an email or phone call be preferred?
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesman for the company gave me stipulations that are in direct conflict with the contract that the company sent me. I trusted the salesperson that they represented their company honestly. I was told that the service was month to month for $50, billed quarterly. After 5 weeks, Anthem billed me for "another" $149, after previously billing me $149 on the day of the contract signing on his phone. I called on June 11 and the office clerk stated, "well we can't be responsible for the salesman "misrepresenting" the contract". They did not offer to refund the second transaction. I immediately cancelled the service and stated that they no longer have to service my property. On June 13th, I was debited "another" ******, and their argument is that it was a year-long contract, and not a month to month as the salesman had stated. I contacted my bank to report Anthem, as they are solely about taking people's hard earned money. Business fraud disguised as a reputable company. I took the salesperson at his word. I will encourage people to NEVER do business with any door-to-door salesmen, and without saying, Anthem Pest Control.

  

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to share your experience. We truly regret the frustration and confusion this situation has caused and appreciate the opportunity to address your concerns.
  At Anthem Pest Control, we understand how important it is for every customer to feel confident and informed about the services theyre signing up for. While we regret that there may have been a misunderstanding during your initial interaction with our sales representative, this is precisely why we require all new customers to review and sign both an electronic agreement and a verification form before the first service is performed. These documents clearly outline the terms of service, including the service schedule, pricing, and agreement length, and are designed to help prevent any miscommunication.
  Our records indicate that both documents were reviewed and signed electronically at the time of enrollment, confirming the terms of an annual service agreement. We understand that trusting the word of a representative at your door is a natural response, and we are committed to holding our team members to the highest standard of integrity. That said, the contract terms signed electronically ultimately guide our service and billing policies.
  We sincerely apologize if the communication from our office on June 11 came across as dismissivethat is never our intention. Our goal is always to provide clear, respectful, and solution-focused support.
  If you would be open to it, we would appreciate the opportunity to speak with you directly to review your account in more detail and see what we can do to make things right. Please dont hesitate to reach out to us. 
  Thank you again for your feedback. We value your time and the opportunity to improve.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th 2025 a representative(******) from Anthem pest control knocked on my door attempting to sell me pest control services to which I said no thank you due to the fact that I did not want to sign a contract. ****** said that this would not be a problem as I could do a one-time service and explained how good of a product it was how reputable the company is. It would be a one-time product and he really wanted to provide me with the service, so he would reduce the cost to $149 for me. I explained that I was in a meeting I really didn't have time to talk. He then asked if $100 was a fair price for the one time treatment. Eventually I agree to the one-time service. ****** had me sign a few documents on his tablet stating that this would give them permission to do the service on the property. I was told that I will receive an email with the documents that I just signed and was asked for the payment of $100. Service was done but I never received an email. One month later someone came to treat the property again, I stop him and I contact Anthem to let them know there was an error because I was specifically told this would be one-time treatment. I find out that ****** entered me into a one year contract and to cancel I'd have to pay $249. The manager was no help at all. All anyone would say is we sent you the contract but I never received a contract. Turns out, conveniently my email address was incorrect, missing a letter. This is because I would have been made aware of the contact which also allows a 3-day cancellation period, which then I could have cancelled with no penalty because ****** knew I didn't want a contract.

  

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to share your experience. We truly value your feedback, and Im sorry to hear about the frustration youve encountered.
  We understand that you were under the impression the service scheduled on April 28th was a one-time treatment, and that you did not receive a copy of the agreement at the time of signing. While we empathize with the confusion this has caused, the agreementincluding the one-year service terms and the three-day cancellation policyis presented and signed electronically during the initial visit. Any discrepancies, including the nature of the service and the accuracy of the contact information entered, should be addressed at that time or shortly thereafter, ideally before or during the first treatment.
  We also recognize your concern regarding the incorrect email address on file. While this did prevent successful delivery of your signed agreement, we rely on customers to review and verify their contact details when documents are presented. This step ensures that important service termssuch as cancellation windows and contract lengthare communicated properly and acted upon within the timeframe allowed.
  That said, we never want a customer to feel misled or unsupported. Id be happy to review your account in further detail to see what additional options may be available.
  Thank you again for bringing this to our attention. Were here to help and committed to making things right within the framework of our policies.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23393208
  
  I am rejecting this response because:
  
  Sincerely,
  
  Niakeia Sibby

  

  Business Response

  Date: 06/10/2025

  Thank you for your response.
  We understand that our previous reply was not accepted; however, no specific feedback or clarification was provided regarding which part of our response you disagreed with. In order to ensure we address your concerns as thoroughly and respectfully as possible, we kindly ask that you share more detail about what you feel is still unresolved.
  Our goal is to work toward a fair and reasonable outcome, and we remain open to continuing the conversation. Clear communication will help us move forward and determine how we can best assist you.
  We appreciate your time and look forward to your reply.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the holder of the contract. For reasons not of my doing, the residence I am at I can no longer stay at. These people are already trying to charge me $249 for a cancelation fee and add onto the stress of everything that is going on?!?! There is NO exception to this cancelation fee?! There should be....I just can't wrap my head around it. I just need to cancel this contract so I can move on. Yet this company seems not to care about ANYTHING but their money

  

  Business Response

  Date: 04/02/2025

  Thank you for reaching out to us, and Im truly sorry to hear about the difficult situation you're facing. We understand that moving or needing to leave a residence unexpectedly can bring about a lot of stress, and we sympathize with your current circumstances.

  To start, I wanted to ask if you could provide some additional information about your account since we were unable to locate your account with the provided information. I did see that your zip code was in ***** so I am wondering if you are with a different company since we no longer have any offices located in *****. If you are located in ******* however, please provide us with some additional information so that we can look into your account directly. 

  I want to assure you that we do not take your concerns lightly. While we understand how frustrating this must be, we want to remind you that the cancellation fee is clearly explained in the contract before any services are rendered. This policy helps us ensure the continuity and quality of the services we provide to all of our customers.

  
  That being said, we understand that situations arise that may make it difficult to honor this policy, but unfortunately, due to the nature of our services and the preparations made for your scheduled appointment, the fee is non-negotiable. We do strive to be transparent with all of our customers about this upfront, so there are no surprises down the line.

  
  If you have any questions or would like assistance with the next steps in your cancellation process, please don't hesitate to reach out. Were here to help in any way we can during this challenging time.
  

  Thank you for your understanding.
  Best regards,

  Customer *********************start="1279" data-end="1282">Anthem Pest Control

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call this company to take care about mice in my house but still have same problem plus German roaches, after 1 year service they don't resolve nothing and still charge me to keep the service. i am very disappointment this company, No recommend for not body. paying for one year does not result.

  

  Business Response

  Date: 03/02/2025

  Thank you for submitting your review. I will take this opportunity to not only improve your experience but it will allow us to improve our services for all customers moving forward. I have attached your agreement for your review.

  First, I want to acknowledge your request for a refund of $600. Your agreement value is $525 and you paid an additional $30 for the rodent bait box in your yard. You request is for a refund larger than the value of your agreement so we will not be offering that refund. Next, as of today 3/2/2025 you have paid $416 so again the refund of $600 would not be issued. 

  Second, you mentioned seeing no improvement in pest activity at your home. Regarding the German ***** issue, I can see that our office staff reached out to you on 12/5/2024 informing you that in order for German ***** services to be rendered at your home you would need to upgrade your service plan. On that same day you replied, "No thanks." As a result no treatments have been rendered at your home for German roaches. This is why you would not be seeing any improvement from our services. Now, you stated not saying any improvement in your rodent activity either which is a cause for concern for me. If there is one thing I am sure of it is that we can improve your rodent activity. Now I do see that the technician that serviced your home in April and May notated on your account that there were several entry points in the home that would need to be repaired in order to prevent the mice from entering the structure. If that has not been addressed this would most likely indicate why you are not seeing improvement. Once they are inside the home we are able to place traps and can remove them once they are caught but in order to ensure that they cannot enter your home, those repairs on the structure would need to be addressed. 

  All that being said, you signed up for our services for a reason and I want to make sure we make every effort we can to improve your pest issues. If you are ok with it, I would like to send out of our managers to your home for an inspection and treatment to see what more can be done at your home to reduce your mouse issue. I look forward to resolving this issue with you and I again thank you for taking the time to leave your review. 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that was not rendered. A representative from Anthem showed up unannounced and I asked them to leave before work was completed, because they were not scheduled to be on my property. They then charged my credit card for the service that they did not do.

  

  Business Response

  Date: 02/24/2025

  **** **********, 

  Upon reviewing your account I can see that you are correct that notifications of the service that took place on 1/18/2025 were not sent to your preferred contact methods on file. I will have our team review your account to understand why this happened to avoid this issue moving forward. I do see that a refund was given for the service rendered on that date. I appreciate the feedback and I hope you have a great rest of your week. Take care. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2024, a representative from Anthem Pest knocked on my door and offered a trial pest control service, which I was led to believe consisted of two treatments at a discounted rate to evaluate their services. I agreed to the trial and signed their agreement. However, I later discovered I was locked into a 12-month service agreement without my informed consent.The company provided and was paid for an initial treatment on August 2, 2024, and a second treatment on September 5, 2024. On October 1, 2024, I was charged $99 for a service that was never provided (invoice attached). I contacted Anthem Pest to cancel the agreement and was informed that I owed $99 for October plus an additional $340 for the discounted rate of the initial service ("cancel-bill.pdf", attached). Despite their assurances that my service was canceled, I was charged $99 again on December 1, 2024 (invoice attached), though no service has been rendered.Upon speaking with Anthem Pest on December 9, 2024, I was informed that they would continue charging me monthly but would not provide services until I paid the October invoice for a service that was never performed.This companys actions are deceptive and constitute unfair business practices. They have misrepresented the nature of the agreement, charged me for services not provided, and refused to provide services despite ongoing charges.I request that the BBB investigate this matter and assist me in resolving it. I seek the following outcomes:A full cancellation of my service agreement without penalties or additional charges.A refund of any charges for services not provided.A commitment from the company to cease further billing or collection actions.Enclosed are copies of my service agreement and documentation of charges and communications with Anthem Pest *******/Duluth.Thank you for your attention to this matter. I look forward to your response.

  

  Business Response

  Date: 02/24/2025

  **** *********, 

  Thank you for reaching out to us, and I sincerely apologize for the frustration youve experienced with our services. Im sorry for any confusion and inconvenience caused, and I want to assure you that we take your concerns seriously.

  Regarding your claim that the sales representative offered a trial period of two treatments only. We take great efforts to ensure this type of communication is avoided for all new customers. For this reason we have each new customer sign both the Service Agreement and Contract Verification Form. I have attached both documents for your review. The last thing we want is for our customers to feel that they were misled during the sales process. I do see that on 9/3/2024 you replied to an email from our customer support staff regarding the repeat service charges and the price of those services with the following:

  "Hmm ... Looks like you are correct. That isn't what I was told by Koni when he pitched me the service the first day, but it looks like that's what is on the paperwork. So shame on me. Hopefully no more surpises as we continue.
  
  Thanks,
  ****"

  At this point it seems that you were aware of the agreement that you entered into. While I see that your account has since been closed, the only charges made to your account were for the initial service on 8/2/2024 and the 3-5 week follow up that took place on 9/5/2024. All additional charges were waived. Thank you and have a great day.
  
  

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got the service and continued to see bugs constantly. We told them the issue and stated that they could have someone come spray. They did and we still continued to see bugs inside and outside they sent someone to spray and I have it on my ring camera I told him no multiple times bc we keeps seeing bugs we were going with someone else and he insisted that he was supposed to spray and I feeling pressured allowed him. I called and told them to stop trying to run my card bc service was not done properly and we STILL see bugs. I asked them to cancel our account and they stated not until bill was paid. I don't feel like we are responsible for bill if we still see bugs. We want to waive amount due and cancel our account.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22407454
  
  I am rejecting this response because: we want the amount waived. We are not paying for a service if we still see bugs everytime yall come out we have to leave. I work from home and we have a newborn that's unacceptable 

  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 10/11/2024

  I will highlight the last paragraph of our agreement here. "Anthem requires 24-hour notice prior to service so that our pre-made routes can be adjusted
  accordingly. Failure to give such notice may result in services being rendered and refunds for previously
  rendered services are not permitted." I'm sorry the outcome is unacceptable to you. however when we spend time and money to preform a service we in turn do expect to receive compensation. that being said we don't always get it right. when that happens we offer free re services in between regularly scheduled visits so that we can keep your home pest free. We did offer such a re service and it was declined. If you have any further questions feel free to contact us at the office: ************.