Complaints

This profile includes complaints for Anthem Pest Control, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anthem Pest Control, LLC

  2825 Breckinridge Blvd Ste 170 Duluth, GA 30096-7601

  
• 

  Anthem Pest Control, LLC

  1710 Cumberland Point Dr Ste Marietta, GA 30067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2022, an Anthem rep named *** came to my door telling me about their service and what it could offer. My interest was primarily focused on internal treatment rather than the exterior treatment that the company typically offers. I agreed only because I was told that internal treatment was available but only by request. They attempted to lock me into a two year contract and I informed them that I was only interested in month to month as I don't like being locked into contracts with services that are poor. They offered a one year contract with discount providing that I write a glowing ****** review for them, which seems now in hind sight to be a tactic. I was sent a contract verification, looked over it and as promised they came out quarterly however ant mounds continued to be built nonetheless. Fast forward to two weeks ago when I called them after noticing small roaches mostly around my dog's food bowl and then on the counters at night. I told them about it and mentioned that I saw on the contract verification that inside treatment was available by request and they subsequently scheduled a technician. Today (Thursday 5/25/23) they arrived and then informed me at the door that the only way that they would treat the inside is that I upgrade my plan and sign up for the two year agreement, to which I responded, "this is not in the contract". The technician then left without treating the house and I called the office to tell them to schedule my cancellation effective 8/19/22 as I was completely dissatisfied with their service and felt that they had been deceptive in their service offering. The rep on the phone stated that my contract stated this to which I responded that I was looking at it and it said nothing of the sort. The rep then said that the contract verification was not the contract and then sent me the actual contract. I mentioned that I was looking at every email they sent in my inbox and had never seen this contract. I would like a full refund!

  

  Business Response

  Date: 06/12/2023

  ******************************** 

  I'm sorry to hear that you had a poor experience with one of our technicians. the inside of the home is always included. however after reviewing his notes he said upon his inspection he found German roaches. this is an insect not covered on your current contract which is why he insisted you upgrade. (German roaches are hard to get rid of and expensive regardless of who you hire to do so.) However I do see that we recently preformed a service on the exterior of your home on 06/08/2023. You currently are not in contract as of now since you have had your 5 services within the 1st year. 

  We can send a technician out to treat the inside and base boards of your home that is no problem. We just cannot guarantee to rid the property of German roaches because that process is more extensive, uses different methods and products it also requires a high subscription plan from us. 

   

  Please contact us at ************ and we can get you taken care of for the free re service. 

   

  I have attached your contract so that you can see German Roaches are excluded. 

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying for a service and not getting the service

  

  Business Response

  Date: 05/19/2023

  Hello *****, 

  I have reviewed your account and from what I can tell you're upset that we missed a time frame scheduled appointment. I would be upset as well. for this inconvenience we did put a credit toward your account. I do see that you accepted the credit however in final you decided to cancel your account. We obviously are in the business of keeping customers and would like to work with you if you'd like to speak with us directly please call us at ************.

   

   

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control made a visit to my home on March 4, 2023. The technician that came to my house was there a total of 4mins however his service statement said he was there for 22mins. He sprayed the front door and in front of the garage door and left! He did not treat my lawn, the sides of the house and did not even go into the back yard. The technician notes say he swept the ***** for spider webs and treated the soil, mulch, lawn and home exterior. None of that was done. I have cameras around my entire house and sent Anthem the time stamped videos. The service before that the technician came to my home and didnt even get out of the car but said they completed the service and charged me. Both times Anthem told me they fired the technician and would send another one. I dont believe that at all because it kept happening. Anthem also told me that I would be credited the $99 charged on March 4th yet its on my final bill. I canceled the service and will not be paying a cancel fee because they failed to provide the services promised in the contract. They broke the contract not me. I will not pay for a service I did not receive. I need for Anthem to remove the charges of $379 from my account. I do not trust this company and I dont want another shady technician of theirs on my property ever again.

  

  Business Response

  Date: 04/13/2023

  Good Afternoon, I'm sorry to hear that you had a negative experience on your last service. I did review your account and I can confirm that we did compensate you entirely for the last service provided. I agree with you, you shouldn't have to pay for a sub par service. that being said the $280 cancellation fee is because you are signed up for a 2 year agreement. and received a $280 discount off of your original initial treatment. please see the the attachment and review the agreement signed by you. you can also see the "agreement terms" as to why the $280 cancellation fee. 

  in essence you have 4 remaining paid services with us. We'd be happy to make accommodations for you so that your home during each service. please contact us at ************.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem pest control are one of the worst companies I have ever dealt with. On 08/24/2022 a sales rep by the name of ******************** came knocking while I was not home. My father whom doesnt speak English, answered the door and was misinformed by *******. He was driven to believe that the treatment for indoor and outdoor was a one time fee of $21.65. ******* pushed and pushed until he got signatures on a contract locking in my father in a contract that he did not understand since it was in English. I understand that some blame is put on us since my father signed a document that he did not understand but ******* took advantage of the situation by locking us in on a contract even though there was clearly a language barrier. I tried to call and cancelled and was informed that we would have to pay a high fee to cancel since we took advantage of an offer for the first time fee being so low. I figured even though ******* was wrong and was furious with this person, I wouldnt mind the pest control so I left it. Fast forward a couple of services later, the reps say they are 25 mins out yet never show up. Go on the website and their notes say cx was not home did exterior even though I am home all day since I work from home and I have clear view of my front and backyard absurd service and a robbery. If this issue is not resolved I will be seeking legal actions since ******* provided a contract to a client whom did not understand what he was signing and was misinformed about payments going forward

  

  Business Response

  Date: 04/14/2023

  Hello, Mr/Mrs. ********************** you for sending some feedback regarding your account and previous experience. After further review of your account, you agreed to a 12 month quarterly service, which is a total of 5 services. As of March 22, 2023, services completed are 4 of required 5. Every account that we service is on a minimum 12 month agreement. Our initial service can be as low as $20 in some instances, but that is only for the very first treatment. As for the Spanish speaking, we apologize if there were some missed information after the first conversation with our salesman. When there is some information not being understood, we have open lines of communication via phone, sms and email, and even using technology such as ****** Translate to communicate. We do acknowledge that there were several conversations with the adult son of ************ that services were rendered inside and out. Throughout those interactions and every phone call are prime to address any still pending concerns. Regarding the technician saying the exterior was completed, we again can apologize for this error. We would definitely like to speak with you directly to speak through any unclear, any unanswered questions and offer our best efforts to make this situation right, not only for you, but for Anthem as well. Our goal here is to provide the best pest control service and customer service as possible. Please allow us the opportunity to repair. 

   

  Thanks

  Anthem Pest Control 

  ****** Location Management

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthem Pest Control did not show up for the last appointment that was scheduled for my home on Friday, March 17. Someone came to my house on Monday without calling or letting me know. I was not available at that time. I then received a message from Anthem that my account had been closed due to "refusal of service" and stating that I owe a cancellation fee of $249. I never cancelled the account, and I will not pay a cancellation fee. These charges need to be reversed.

  

  Business Response

  Date: 04/13/2023

  We have closed your account and written off your debt. We cannot issue a refund because we never received the funds for the $249 cancellation fee due to insufficient funds. please see the invoices attached. but you should no longer receive any collection notices from us. 

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that was not provided. I refuse to pay the cancelation fee when they choose to cancel my accout.

  

  Business Response

  Date: 01/06/2023

  we have responded internally to this matter. 

  I sent this message to ************ on 12/07/202: Good Morning, our records indicate that a recent ACH transaction of yours has been declined by your financial institution. Please contact us at your earliest convenience remit payment for services previously rendered. Thank you. (Anthem Pest Control) ************ Transaction ID: ***********

   

  we cannot refund money that was never given to us in the 1st place. her account is frozen with us. 

  Customer Answer

  Date: 01/07/2023

  I had my bank stop payment, because they dropped me as a customer. Why would I pay a cancelation fee when I did not cancel service.

  

  Business Response

  Date: 01/11/2023

  There have been 2 bounced checks by the customer. At the time they were discovered a text message was sent to let the customer know this had happened. Please see the picture attached. you may verify with your bank. 

  Again, since anthem never received the funds in the 1st place we cannot issue a refund. Anthem also is not liable for over draft fees charged to customers by their financial institutions. 

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18456260
  
  I am rejecting this response because: there was no bounced check. I did not pay by check. I paid said fee. The second was a stop payment because I did not cancel service so I refused to pay a cancelation fee. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 01/19/2023

  Please review the attached image located in the last response. There is proof of ** not receiving funds. 
  

  further proof is the customer stating here on January 7th that she issued a stop payment. 
  

  I had my bank stop payment, because they dropped me as a customer. Why would I pay a cancelation fee when I did not cancel service.

   

  again if the funds were never paid to us because of a stop payment or insufficient funds the result is the same, anthem did not receive any funds. Therefore the result of a refund is impossible because we never received the funds from this customer in the 1st place 

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolved as I stopped the payment.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife entered a giveaway that Anthem Pest had that had, 1 grand prize winner that would receive 1 year of pest control & a $500 Amazon gift card, & 5 runner ***.The 5 runner *** would receive a trip excluding taxes & $240 towards a service from Anthem Pest. My wife has entered these leader board giveaways before & knows to read the rules to make sure the winner is not picked at random. The giveaway page stated that there will be 1 grand prize winner & 5 runner ***, in total of 6 participants. At midnight she was still in first place. My wife went to check the giveaway & the giveaway timer ran out, & she was so excited that she won. Then she went & checked again & the timer restarted & said there was 8 hours left, & the leader board disappeared. She got a call from ****** last Friday & was told she was not the grand prize winner & that she was a runner up, even though my wife was in first place. My wife took pictures of the rules **************** after the call with ****** the rules have now changed at the bottom of the rules saying the winner will be picked at random. A leader board is a leader board for a reason. What's the point of even having a leader board if the winner will be picked at random in the first place? 1st place is 1st place. Also, I'd like to include that my wife has received almost 20 messages so far from the people that had used her link saying that they all received the same message around the same exact time stating they all were runner ***. How is that even possible if there is only 5 runner ***? ?? This is not fair to my wife & the honorable & right thing to do would be for Anthem to honor her prize. We were told by ****** that he would call ** Monday to follow-up & didn't receive a call. I tried to reach out to the *** via email & got no response. This is unprofessional & it seems like there was no giveaway at all & they were using the giveaway as a way to collect peoples information so they could get leads for new potential customers.

  

  Business Response

  Date: 11/15/2022

  Satisfied internally 

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18323517
  
  I am rejecting this response because: I have not received any response from Anthem and no resolution has been made.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/16/2022

  *****, 

  I called and left a voicemail on your phone yesterday around 3:53pm. please contact me at your earliest convenience via the phone number I left you on your voicemail and we can resolve this issue. thank you. 

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became an Anthem customer when approached by a door-to-door salesman one day. I was given the standard quick-talk, verbal-promise nonsense that is to be expected by any salesman. Being that we had a newborn child, and some ant and wasp issues, I decided to try them out. Anthem would service my home 4 times over the course of a year, I would not be providing my bank card information as I was not yet familiar with their system security and I may want to pay with a different card. On the first treatment visit I requested that that employee that came to my home would be the only one going forward as nobody likes letting random people onto/into their property, especially when they are connected to a shady business. That tech performed what was expected, I paid, and he left. Upon electronic receipt of payment, I noticed there was a link to access my account dashboard and so I checked it out. There was no login or verification system at all, and I am greeted with all of my personal information including my bank card information that was now saved in their systems, which I deleted due to my original request and the severe lack of security protecting their customers private information. Very alarming and disappointing. On the next visit, a new guy was sent. He walked around spraying what I assume to be water, I say this because their service yielded no results, and so I decided it was pointless and unnecessary to have. I paid, he left, electronic email receipt, I check portal again and like last time, my bank card is re-saved to an insecure and poorly built system against my wishes. At this point I notified Anthem that I would no longer be requiring their services, and for them to delete my information from their system and have a nice day. I am told it will cost me $280 to cancel, which I did not agree to, because that is obviously fraud. $280 for what? I've already paid $130 and notified 3mo in advanced. Another tech was sent still, and they persist to spam for money.

  

  Business Response

  Date: 10/26/2022

  Hello **********************,

   

  Thank you for reaching out and allowing us to offer clarity on your account. From the beginning of your relationship with Anthem and the salesman that you spoke with, you all agreed to a 12 month quarterly service, which is a total of 5 treatments. We have attached a copy of the original agreement you signed with the salesman and the 2nd verification form that was signed when the 1st tech arrived to begin the treatment. Both state that if the total 5 services are not completed and declined by you, then you are responsible for the cancellation fee in the amount of $280 plus tax. Regarding your request to have only one technician complete every service, I'm sure this has already been expressed but we did notate your file of the request for the first technician. Our policy states, even as this is requested we do not guarantee but whenever possible, we try to make those adjustments with best interest for you our customer and the technician. Speaking of the service, and being that pest control is an active, moving responsibility, generally 1-2 services are designed to deploy an integrated pest management process. So we can figure out what type of issues, cultural surrounding, biological components and then providing the proper chemical solution for the problem. As of now your account has been closed, but the fee will remain due to breaking of the agreement. We would like to speak with you and resolve any further questions or concerns you may have in a speedy manner. 

   

  Thanks 

  Anthem ********************************