Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been seeking my $5,000 refund back from this company and getting the run around with automated messages that someone will be reaching out to me for weeks and no one has called or issued the refund. After the money was paid, we had asked to get a refund. What we were presented with upon signing up turned out to be something different after. We never started any of the classes/courses. My husband and I have made multiple attempts in reaching out to this company to get our money back and each person says someone else will be reaching out to us and they do not. We have multiple emails going to this company and they just give us excuses each time or sometimes they just don't respond at all. We've never been able to speak to a live person, it's always someone hiding behind an email as we have offered to discuss this over the phone to get our money back faster and they never call us.

  Business Response

  Date: 03/11/2024

  We're pleased to announce that the customer's concern has been successfully addressed. The refund process has been initiated, and we've promptly notified the customer about the resolution. 

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/2022 I purchased a product from Ecom Degree to show me how to sell on amazon, being that I really didt have the time to watch the videos like that I decided that I would sign up for the one on one mentorship which was purchased on 12/4/2022. This would give me access to someone who will be hands on with me and give me the guidance I would need to be successful at starting my business. After the purchased I reached out to *******, that was the guy who was supposed to be giving me the one on one training. He never responded to my text message. I emailed support and never got a responds back from them. I reached out in the group chats they had for all the students and was told to reach out to support but I had already done that. On 1/4/2023 I called my bank to dispute the two charges, my **** said they would provisionally credit my account the money back while they do an investigation. On 4/3/2023 I received a letter in the mail saying that their investigation was done and that I wasnt getting my money back. Fast forward to 2/18/2024 I decided to login to watch the videos and the access was gone. I reached out to support and this time I actually got a responds, they told me that being that I did a charged back they took away the access. I went back and forth in email about how my bank told me that wasnt getting my money back so why was my access taken away. Most important is where is my money if the bank said it wasnt credited back and the company saying they don't have it. I just a refund.

  Business Response

  Date: 02/22/2024

  We apologize for the inconvenience the customer has experienced because of this matter. However, we lost the dispute for both payments, and the charges have been debited from our account. As a result, we are unable to process a refund. Attached are screenshots of both transactions, indicating the status of the disputes.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21329927
  
  I am rejecting this response because there is no way a chargeback can be made and I never received my money back. Provide more screenshot than that. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/29/2024

  We have reached out to our payment processor for confirmation regarding the status of the payments. We kindly ask for your continued patience and understanding as we await their response. Rest assured, we are doing our best to resolve this as soon as possible.

  
  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basic Ecom Degree Course: Approximately $1,800.00 Elite Gold Program: $5,000.00 Expedited *** Service: +$750.00 At the moment I became an Ecom Degree student, I was starting another business, managing a family land deal, and transitioning between jobs. The plan was to pay for everything with a credit card and very QUICKLY transfer the balance into a zero-interest business credit account: THERE WAS NO MARGIN FOR ERROR.In early November 2023, I solicited help to obtain my *** and resellers permit. The coach I met with via Zoom stated that wed be paying for the *** service and the resellers permit service on TWO SEPARATE OCCASIONS SEPARATED BY A COUPLE OF DAYS. I PAID IN EXCESS OF $760.00.To further complicate things, this coach insisted that I had to use my home address as my registered business address in this process. THIS EXACT SAME CIRCUMSTANCE AROSE WITH ANOTHER STUDENT PRIOR TO MY ZOOM MEETING, AND THIS SAME COACH TOLD THIS PERSON THE EXACT OPPOSITE OF WHAT WAS TOLD TO ME!!! I ended up having to contact the *********************** and pay out-of-pocket to get my address updated. I later received my *** paperwork, but the resellers permit was missing. In addition to this, the promise was made that A LEATHER NOTEBOOK WITH THE NAME OF OUR *** WOULD BE DELIVERED TO US, AND WITHIN THE NOTEBOOK, OR ARTICLES OF CONFEDERATION AND OTHER PAPERS NEEDED TO ESTABLISH A BUSINESS BANK ACCOUNT WOULD BE INCLUDED. To date, I still haven't received any of the items mentioned above. Additionally, I looked at CorpNet's website, and I noticed that the PREMIUM PRICE OF *** PROCESSING SERVICES BEGAN AT LESS THAN $300.00 ( I paid over $750.00 ). I BEGAN TO EXPRESS MY FEELINGS THAT WEVE BEEN SCAMMED . THE VERY NEXT DAY, AN ANNOUNCEMENT WAS MADE WITHIN THE DISCORD GROUP THAT THIS COACH WOULD NO LONGER BE WITH THE PROGRAM!!! Over a MONTH AND A HALF HAS NOW PASSED, AND I STILL DO NOT HAVE MY BUSINESS ACCOUNT, AND I HAVE VERY LITTLE TIME TO GET ANYTHING OUT OF THE PROGRAM.

  Business Response

  Date: 01/03/2024

  We sincerely apologize for any inconvenience caused. We are more than willing to assist and address any concerns the customer may have, and we have already initiated contact to ensure a prompt resolution. Additionally, the $750 has been refunded.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay as far away from the online course as possible. The disgusting scammy nature of this company is unfathomable. They do not honor their Money-Back Guarantee. I completed less than 1% of their course when I requested a refund. Which is stated on their website, still denied a refund even with 0% completed. Then they spoon fed a generic response stating "our money back guarantee is action based, you must complete all modules and jump through all these hoops within 30 days..." All extra items which are not stated, not provided, nor agreed upon at the time of purchase. They host a pre-recorded seminar multiple times a week claiming it is live. Which it is not. All the content on their website is so poorly put together. It is unorganized, it is less than amateur made, and there are typos and punctuation errors everywhere on their website. Worst of all, they provide fraudulent scripts for users to send to customers regarding "destroyed inventory", "flooding in our warehouse". All bogus, unethical, scammy, fraudulent responses to send to customers. I met the criteria for a refund by not completing any of the course, which I requested in less than 24 hours, and I was still denied by the "head of refunds" who happens to be on of their "mindset coaches". I was strong armed into continuing the course and told I have no other choice. I could tell within minutes of reopening the course, how poorly this is put together and how unethical this entire operation is. I am owed a full refund of $1,497. I have provided multiple screenshots showing the poor integrity of this company. Stating "all trainings are live" when I have screenshots of the same pre-recorded training from 3 different dates. Please whatever you do, do not purchase this course. The customer service team will not help you, they will not budge. They will continue scamming more and more customers on a weekly basis with their pre-recorded" live seminar. There is no element of good customer service from this company!

  Business Response

  Date: 10/31/2023

  We have resolved this with the customer and the charge has been refunded.
  
  
  
  Our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that customers have the opportunity to engage with the content and experience what we have to offer before making a final decision. It's a way for them to take a test drive and see if the program aligns with their goals and expectations.
  

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a special Christmas offer from Ecom Degree. The conditions were saying (and I have screenshot of it) - "Our 30 day 100% money back promise. Zero risk for you to test it out. ...... If you arent completely satisfied within the first 30 days simply send us an email and you will receive 100% of your money back. For a refund request to be approved your course completion progress has to be below 50%. If you complete more than 50% of the course no refunds are offered. "I emailed them within 30 days and my completion was below 50%, and someone named ************************* absolutely refused to give me my money back. I attached all the correspondence.

  Business Response

  Date: 10/12/2023

  We have reached out to the customer, informing her that we will be processing the refund after they sign our contract. Once signed, we will process the refund right away.

   

  For the record, our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that you have the opportunity to engage with the content and experience what we have to offer before making a final decision.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting full refund on my investment of over $2000 from ******************* and his Ecom Degree University. Citibank helped me get a portion of that money leaving a balance of $1791 to be refunded to **** was deceived into thinking that it was a business I was buying into. That was not the case. Upon noticing this after my investment? I immediately requested a full refund. They had a 30 days Money Back Guarantee to which they are not honoring. PLEASE HELP ME GET ALL OF MY MONEY BACK. I have a screenshot of it Keep in mind, my investment was to have an online store and it was referred most as *******************. But when I was charged? It became Ecom Degree University. It's a scam.Your help in this matter is greatly appreciated by me. Thanks

  Business Response

  Date: 01/21/2024

  We have reached out to the customer to resolve their concern but we have yet to receive a response.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased their 30 day 100% money-back promise EDU 2.0 course on 4/11/23. This course came with a variety of things including step by step training, a private FB Ecom mastermind, a free call with the founder, a free call with their Shopify expert, among other things. I was then contacted on 4/13/23 by one of their employees about joining their EDU 2.0 Elite program, which GUARANTEES to scale ones business to generate $20k a month continuously. I signed up for their elite program being that it all had a 30 day 100% money-back promise. This is where it all went downhill. I reached out the same day to inquire about receiving everything I had signed up for, but I received no answer. This is when I saw a huge red flag and decided to request a refund 6 days later under their money-back promise. I consistently tried to contact them so that they can honor their promise, but I never received a reply. ************************************************************************************************* to reconsider my request and trust them as my service provider, which I found completely ridiculous and totally unacceptable. I continued for months to consistently request them to honor their money-back promise. I received another response stating that they no longer offer refunds, but they do have a double your money back guarantee if one does not see profit in 60 to 90 days. I then stated that it took 40 days to get a response from someone and that the money-back promise was offered when I signed up and it needs to be honored. They then stated the following, "Rather than offering a full refund, we would like to propose a unique opportunity to work closely with our team to help you achieve your business goals.". I stand firm on requesting a refund, but start getting automated responses from this point on. I proceed to advise them that what they are doing is deceptive advertising which is a criminal violation. At this point, there is a material breach of contract.

  Business Response

  Date: 08/07/2023

  Dear BBB,
  
  We appreciate the opportunity to address the concerns raised by *********************** in his recent complaint. We understand the importance of transparency and want to provide clarity regarding our refund policy.
  
  Our 30-day refund guarantee is structured as an action-based policy. This means that customers are required to complete specific tasks within the course to qualify for a refund. This approach ensures that students engage with the content and have a fair opportunity to benefit from the training provided.
  
  We want to assure you that we have reviewed *************************** case and have refunded all payments made by them to us. While we regret any misunderstanding that *** have occurred, we strive to uphold our policy consistently and treat all customers fairly.
  
  We value *************************** feedback and are open to discussing their situation further if needed. Thank you for your attention to this matter. If you require any additional information, please feel free to reach out to us directly.
  
  Sincerely,
  
  Ecom Degree University

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023, I made a purchase from *************************** for their advertised product, Diamond VIP Upgrade - Ecom Degree University for $27. The primary concern arises from the substantial discrepancy between the advertised and delivered content of the product. As per their marketing materials, the product was promoted as containing "12+ hours of best-in-industry video training," along with additional materials such as the Secret Sourcing Sites, ************* Checklist, and Do's and Don'ts Product List.Upon receipt of the product, it became evident that the advertised content was greatly exaggerated and misleading. The actual video content provided amounted to a mere 1.5 hours, a significant difference from the advertised duration. Furthermore, the promised additional materials were never delivered as stated in their advertisement. This blatant misrepresentation has not only caused confusion but has also eroded my trust in the company's business practices.Additionally, I would like to bring to your attention certain observations I have made regarding the company's associated *************** Within this group, multiple accounts continuously post inflated success stories related to the product. These accounts appear suspicious and could potentially be fake accounts connected to Ecom Degree University or its administrators. While I can only speculate, it raises concerns about the integrity and authenticity of the company's marketing efforts.Furthermore, it has come to my attention that *******, the representative associated with Ecom Degree University, makes a promise during his Sunday workshops of giving away $1000 to a lucky participant. However, there is never any disclosure of the winner or any evidence to support the legitimacy of this claim. This raises doubts about the transparency and credibility of the company's promotional activities.They have failed to address my concerns or offer a satisfactory resolution after multiple attempts.

  Business Response

  Date: 08/08/2023

  Dear BBB,
  
  We have thoroughly reviewed the concerns raised by ******************************* regarding our ads being misleading and potentially falsely advertising the product's content. We take these concerns seriously and have conducted an internal evaluation to ensure that our advertising accurately represents the features and benefits of our products.
  
  We appreciate the feedback provided by *******************************, as it highlights areas where we can improve our communication and presentation. Our goal is to ensure transparency and clarity in all our advertising efforts. We acknowledge that different individuals have varying needs and expectations, and we are committed to better structuring our ads to cater to a wide range of perspectives.
  
  Thank you for bringing this matter to our attention, and please rest assured that we are dedicated to continually enhancing our advertising practices to meet the needs of our diverse customer base.
  
  Sincerely,
  
  **********************
  

  Customer Answer

  Date: 08/08/2023

  I was never given a refund.

  Business Response

  Date: 08/08/2023

  The refund has been successfully processed. Please be aware that the refund may take approximately **** business days to reflect in your account. Feel free to monitor your account during this week to observe the update with your bank. If you have any further questions or need assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/2023, I purchased the **comm course for $1,497.00. which was supposed to include many things to help get things started. the team involved in the company sent text links as well as email links to schedule onboarding calls with them but not one single link has worked. I sent many messages to the team stating my issues and they only responded when I finally gave up on wanting to continue business with them. I requested my full refund which I thought by the advertising on the home business page as well as the owner himself, ************************* has stated during many of his live videos that if you are not happy with the service there will be zero risk and guaranteed 100% money-back promise with no questions asked. They then replied back saying they "reviewed my case and decided not to refund my money." I have not used their service at all and all I want is my funds back which according to them was supposed to be risk free and guaranteed. I still have not verbally spoken to anyone from this business and I am well within the 30 days to receive my money.

  Business Response

  Date: 08/08/2023

  We understand that Mia Smalls has raised concerns with the BBB regarding the functionality of the links provided to schedule onboarding calls. We sincerely apologize for any inconvenience this may have caused. In response to the customer's request to reschedule, we promptly provided an alternative link however, the customer opted for a refund instead.

  To provide clarity on our refund policy, we would like to emphasize our commitment to ensuring our customers' success. We have a guarantee in place that if customers follow all the steps in our program and do not at least double their investment within the first 60 days, our coaches will work closely with them on their store until they achieve that goal.We regret that the customer has chosen not to proceed with our offered solutions and has decided to request a refund.

  We would like to assure both the customer and the ******************** that we take customer feedback seriously. We have reviewed this matter with our internal team and will use this feedback to better structure our processes to meet the needs of our customers. We appreciate the opportunity to learn from this experience and continuously improve our services.Lastly, we have processed the customer's refund of $1497.00 as requested. Thank you for bringing this matter to our attention, and we appreciate the opportunity to clarify our refund policy and address any concerns raised.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking a refund for an online course designed by Ecom Degree University, that promised a 30 day money back guarantee if you weren't satisfied with the course or ********** results. Well I quickly realized around 4 days into the course that I didn't have the skillset needed or time needed to be successful. I purchased the course on January 22nd and asked for a refund on January 26th. I'm still waiting for that refund. And every time I dispute with my bank they win the disputes. This is my last attempt at trying to get a refund.

  Business Response

  Date: 08/08/2023

  We're truly sorry to hear about ******** experience with the refund process for our course. The customer opted for our ******* payment plan at $997 each month, and both payments were disputed. In the first case, the customer won the chargeback, and in the second, the bank returned the funds to us. Additionally, there was another payment for a different service that was disputed, and the customer won that as well.
  We'd like to emphasize that during our webinars and trainings, we highlighted that our program is designed for those who are committed and willing to put in the effort. We took ******************* these expectations clearly to everyone.
  We're learning from this situation and will strive to improve how we convey this information. If there's anything else we can do to assist or clarify, please don't hesitate to let us know.
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20012392
  
  I am rejecting this response because: They offered a 90day money back guarantee.  They never stated in the promo video that you were required to complete the course to receive a refund before the 90 days. Also there was other hidden  cost within  the program  to get started.  So, for that reason,  I  feel  like  they have shady business practices.  I was totally inconvenienced and over charged. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/19/2024

  We have sent a follow-up message to the customer, as the form we sent on 1/22/2024 to facilitate the refund has not been signed yet.