Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay as far away from the online course as possible. The disgusting scammy nature of this company is unfathomable. They do not honor their Money-Back Guarantee. I completed less than 1% of their course when I requested a refund. Which is stated on their website, still denied a refund even with 0% completed. Then they spoon fed a generic response stating "our money back guarantee is action based, you must complete all modules and jump through all these hoops within 30 days..." All extra items which are not stated, not provided, nor agreed upon at the time of purchase. They host a pre-recorded seminar multiple times a week claiming it is live. Which it is not. All the content on their website is so poorly put together. It is unorganized, it is less than amateur made, and there are typos and punctuation errors everywhere on their website. Worst of all, they provide fraudulent scripts for users to send to customers regarding "destroyed inventory", "flooding in our warehouse". All bogus, unethical, scammy, fraudulent responses to send to customers. I met the criteria for a refund by not completing any of the course, which I requested in less than 24 hours, and I was still denied by the "head of refunds" who happens to be on of their "mindset coaches". I was strong armed into continuing the course and told I have no other choice. I could tell within minutes of reopening the course, how poorly this is put together and how unethical this entire operation is. I am owed a full refund of $1,497. I have provided multiple screenshots showing the poor integrity of this company. Stating "all trainings are live" when I have screenshots of the same pre-recorded training from 3 different dates. Please whatever you do, do not purchase this course. The customer service team will not help you, they will not budge. They will continue scamming more and more customers on a weekly basis with their pre-recorded" live seminar. There is no element of good customer service from this company!

  Business Response

  Date: 10/31/2023

  We have resolved this with the customer and the charge has been refunded.
  
  
  
  Our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that customers have the opportunity to engage with the content and experience what we have to offer before making a final decision. It's a way for them to take a test drive and see if the program aligns with their goals and expectations.
  

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a special Christmas offer from Ecom Degree. The conditions were saying (and I have screenshot of it) - "Our 30 day 100% money back promise. Zero risk for you to test it out. ...... If you arent completely satisfied within the first 30 days simply send us an email and you will receive 100% of your money back. For a refund request to be approved your course completion progress has to be below 50%. If you complete more than 50% of the course no refunds are offered. "I emailed them within 30 days and my completion was below 50%, and someone named ************************* absolutely refused to give me my money back. I attached all the correspondence.

  Business Response

  Date: 10/12/2023

  We have reached out to the customer, informing her that we will be processing the refund after they sign our contract. Once signed, we will process the refund right away.

   

  For the record, our refund policy is action-based, which means it's designed to be fair to both you and our program. This policy ensures that you have the opportunity to engage with the content and experience what we have to offer before making a final decision.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting full refund on my investment of over $2000 from ******************* and his Ecom Degree University. Citibank helped me get a portion of that money leaving a balance of $1791 to be refunded to **** was deceived into thinking that it was a business I was buying into. That was not the case. Upon noticing this after my investment? I immediately requested a full refund. They had a 30 days Money Back Guarantee to which they are not honoring. PLEASE HELP ME GET ALL OF MY MONEY BACK. I have a screenshot of it Keep in mind, my investment was to have an online store and it was referred most as *******************. But when I was charged? It became Ecom Degree University. It's a scam.Your help in this matter is greatly appreciated by me. Thanks

  Business Response

  Date: 01/21/2024

  We have reached out to the customer to resolve their concern but we have yet to receive a response.

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased their 30 day 100% money-back promise EDU 2.0 course on 4/11/23. This course came with a variety of things including step by step training, a private FB Ecom mastermind, a free call with the founder, a free call with their Shopify expert, among other things. I was then contacted on 4/13/23 by one of their employees about joining their EDU 2.0 Elite program, which GUARANTEES to scale ones business to generate $20k a month continuously. I signed up for their elite program being that it all had a 30 day 100% money-back promise. This is where it all went downhill. I reached out the same day to inquire about receiving everything I had signed up for, but I received no answer. This is when I saw a huge red flag and decided to request a refund 6 days later under their money-back promise. I consistently tried to contact them so that they can honor their promise, but I never received a reply. ************************************************************************************************* to reconsider my request and trust them as my service provider, which I found completely ridiculous and totally unacceptable. I continued for months to consistently request them to honor their money-back promise. I received another response stating that they no longer offer refunds, but they do have a double your money back guarantee if one does not see profit in 60 to 90 days. I then stated that it took 40 days to get a response from someone and that the money-back promise was offered when I signed up and it needs to be honored. They then stated the following, "Rather than offering a full refund, we would like to propose a unique opportunity to work closely with our team to help you achieve your business goals.". I stand firm on requesting a refund, but start getting automated responses from this point on. I proceed to advise them that what they are doing is deceptive advertising which is a criminal violation. At this point, there is a material breach of contract.

  Business Response

  Date: 08/07/2023

  Dear BBB,
  
  We appreciate the opportunity to address the concerns raised by *********************** in his recent complaint. We understand the importance of transparency and want to provide clarity regarding our refund policy.
  
  Our 30-day refund guarantee is structured as an action-based policy. This means that customers are required to complete specific tasks within the course to qualify for a refund. This approach ensures that students engage with the content and have a fair opportunity to benefit from the training provided.
  
  We want to assure you that we have reviewed *************************** case and have refunded all payments made by them to us. While we regret any misunderstanding that *** have occurred, we strive to uphold our policy consistently and treat all customers fairly.
  
  We value *************************** feedback and are open to discussing their situation further if needed. Thank you for your attention to this matter. If you require any additional information, please feel free to reach out to us directly.
  
  Sincerely,
  
  Ecom Degree University

• Initial Complaint

  Date:06/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023, I made a purchase from *************************** for their advertised product, Diamond VIP Upgrade - Ecom Degree University for $27. The primary concern arises from the substantial discrepancy between the advertised and delivered content of the product. As per their marketing materials, the product was promoted as containing "12+ hours of best-in-industry video training," along with additional materials such as the Secret Sourcing Sites, ************* Checklist, and Do's and Don'ts Product List.Upon receipt of the product, it became evident that the advertised content was greatly exaggerated and misleading. The actual video content provided amounted to a mere 1.5 hours, a significant difference from the advertised duration. Furthermore, the promised additional materials were never delivered as stated in their advertisement. This blatant misrepresentation has not only caused confusion but has also eroded my trust in the company's business practices.Additionally, I would like to bring to your attention certain observations I have made regarding the company's associated *************** Within this group, multiple accounts continuously post inflated success stories related to the product. These accounts appear suspicious and could potentially be fake accounts connected to Ecom Degree University or its administrators. While I can only speculate, it raises concerns about the integrity and authenticity of the company's marketing efforts.Furthermore, it has come to my attention that *******, the representative associated with Ecom Degree University, makes a promise during his Sunday workshops of giving away $1000 to a lucky participant. However, there is never any disclosure of the winner or any evidence to support the legitimacy of this claim. This raises doubts about the transparency and credibility of the company's promotional activities.They have failed to address my concerns or offer a satisfactory resolution after multiple attempts.

  Business Response

  Date: 08/08/2023

  Dear BBB,
  
  We have thoroughly reviewed the concerns raised by ******************************* regarding our ads being misleading and potentially falsely advertising the product's content. We take these concerns seriously and have conducted an internal evaluation to ensure that our advertising accurately represents the features and benefits of our products.
  
  We appreciate the feedback provided by *******************************, as it highlights areas where we can improve our communication and presentation. Our goal is to ensure transparency and clarity in all our advertising efforts. We acknowledge that different individuals have varying needs and expectations, and we are committed to better structuring our ads to cater to a wide range of perspectives.
  
  Thank you for bringing this matter to our attention, and please rest assured that we are dedicated to continually enhancing our advertising practices to meet the needs of our diverse customer base.
  
  Sincerely,
  
  **********************
  

  Customer Answer

  Date: 08/08/2023

  I was never given a refund.

  Business Response

  Date: 08/08/2023

  The refund has been successfully processed. Please be aware that the refund may take approximately **** business days to reflect in your account. Feel free to monitor your account during this week to observe the update with your bank. If you have any further questions or need assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/2023, I purchased the **comm course for $1,497.00. which was supposed to include many things to help get things started. the team involved in the company sent text links as well as email links to schedule onboarding calls with them but not one single link has worked. I sent many messages to the team stating my issues and they only responded when I finally gave up on wanting to continue business with them. I requested my full refund which I thought by the advertising on the home business page as well as the owner himself, ************************* has stated during many of his live videos that if you are not happy with the service there will be zero risk and guaranteed 100% money-back promise with no questions asked. They then replied back saying they "reviewed my case and decided not to refund my money." I have not used their service at all and all I want is my funds back which according to them was supposed to be risk free and guaranteed. I still have not verbally spoken to anyone from this business and I am well within the 30 days to receive my money.

  Business Response

  Date: 08/08/2023

  We understand that Mia Smalls has raised concerns with the BBB regarding the functionality of the links provided to schedule onboarding calls. We sincerely apologize for any inconvenience this may have caused. In response to the customer's request to reschedule, we promptly provided an alternative link however, the customer opted for a refund instead.

  To provide clarity on our refund policy, we would like to emphasize our commitment to ensuring our customers' success. We have a guarantee in place that if customers follow all the steps in our program and do not at least double their investment within the first 60 days, our coaches will work closely with them on their store until they achieve that goal.We regret that the customer has chosen not to proceed with our offered solutions and has decided to request a refund.

  We would like to assure both the customer and the ******************** that we take customer feedback seriously. We have reviewed this matter with our internal team and will use this feedback to better structure our processes to meet the needs of our customers. We appreciate the opportunity to learn from this experience and continuously improve our services.Lastly, we have processed the customer's refund of $1497.00 as requested. Thank you for bringing this matter to our attention, and we appreciate the opportunity to clarify our refund policy and address any concerns raised.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking a refund for an online course designed by Ecom Degree University, that promised a 30 day money back guarantee if you weren't satisfied with the course or ********** results. Well I quickly realized around 4 days into the course that I didn't have the skillset needed or time needed to be successful. I purchased the course on January 22nd and asked for a refund on January 26th. I'm still waiting for that refund. And every time I dispute with my bank they win the disputes. This is my last attempt at trying to get a refund.

  Business Response

  Date: 08/08/2023

  We're truly sorry to hear about ******** experience with the refund process for our course. The customer opted for our ******* payment plan at $997 each month, and both payments were disputed. In the first case, the customer won the chargeback, and in the second, the bank returned the funds to us. Additionally, there was another payment for a different service that was disputed, and the customer won that as well.
  We'd like to emphasize that during our webinars and trainings, we highlighted that our program is designed for those who are committed and willing to put in the effort. We took ******************* these expectations clearly to everyone.
  We're learning from this situation and will strive to improve how we convey this information. If there's anything else we can do to assist or clarify, please don't hesitate to let us know.
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20012392
  
  I am rejecting this response because: They offered a 90day money back guarantee.  They never stated in the promo video that you were required to complete the course to receive a refund before the 90 days. Also there was other hidden  cost within  the program  to get started.  So, for that reason,  I  feel  like  they have shady business practices.  I was totally inconvenienced and over charged. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/19/2024

  We have sent a follow-up message to the customer, as the form we sent on 1/22/2024 to facilitate the refund has not been signed yet. 

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/2023, I accidentally purchased the P3 program through an online portal. I emailed Ecom University that day and requested a refund for an accidental purchase. I also contacted my credit card company because my CVV code was NOT used to make this purchase. On 03/31/2023, I received a response from a team member named *****, who advised she would help me. I am still waiting to hear back from ***** or anyone regarding the refund . On 04/10/2023, I sent another email to Ecom University regarding my email from 03/30/2023. I have not heard from anyone regarding a refund. I was initially going to repurchase the course with another card for business purposes but decided to give it a chance. After a thorough review of the content in the P3 program, the quality of the program was not what was promised. The P3 program promised a bonus-free 1-hour call with **** and another bonus call with one of his successful students. On 04/25/2023, I asked through a chat option on the P3 program about the phone calls and found that the "free one-hour call" is on a link via telegram. The information on the P3 course was misleading. It leads customers to believe that a call will be had with **** himself. Not through a telegram with other people involved. I also received a promised list of vetted wholesalers. One of the "wholesalers" was a link for a **** Water account again; the content was misleading. The EcomUniverstity P3 program explicitly states that a 30-day money-back guarantee backs me if I am not "thrilled" or making money. I am not thrilled or making any money. I am highly unsatisfied with the quality of the content, the false and constant emails to sign up, and the lack of customer service. In reality, I feel dumb that I fell for this. I should've done my due diligence and read the reviews FIRST. The free Sunday workshops are ok, but I would only go as far as that. I hope to reach an amicable agreement on this matter. I wanted this to work out, and unfortunately, it didn't.

  Business Response

  Date: 08/08/2023

  We're really sorry to hear about *****'s frustration with our refund process. Our 30-day refund policy is action-based. Students are encouraged to dive into the content and try out the strategies. If it doesn't work out after a sincere effort, we're happy to refund them once they meet the requirements. In our webinars, we made it clear that our program is for those who are serious about putting in the effort. We get it if it's not everyone's thing, but we suggest giving it a shot before deciding. We care about our students' experiences and are learning from them to communicate better. A refund of $497.00 has been processed for ***********
  
  

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what they call Ecom Degree 2.0 for $797.00, but I was in fact told I was buying the elite program which is a mentorship program that they guarantee that you will make $10,000 in sales in 30 days or you get your money back. So after spending $797, ***** the rep, told me I had not in fact purchased the elite I had purchased Ecom Degree 2.0. So he lied about what I was purchasing and said all students who want to be in the elite have to purchase 2.0 first. So I reluctantly did and spent another $2000. Since day 1 none of the actual program coaches answered a single message from me. They had coaches handling all questions and some of the coaches arent even selling any products. Everything they promised and guaranteed was a lie and they did not deliver on any of it. I have been reaching out to their customer service for 2 months now and they send the same generic response every time. They say they will get back to you in ***** hours and they never do. ***************************, the founder personal told me they are prioritizing my refund. They still have not processed it. If they do not refund my money I will take them to court.

  Business Response

  Date: 08/08/2023

  Both payments were disputed, and we lost both cases. As a result, the refunds should have already been processed and issued to ****** We apologize for any confusion caused by the information provided. We have escalated this matter to our team to ensure that such issues are avoided in the future.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16 2023 i purchased a subscription for $799 from ecom degree university for a learning course that was promised to be educational and very detailed for wholesaling knowledge immediately after purchasing the course they were trying to sell me another program that was promising to do what the program i had just paid for. The course material that i paid $799 for was just a bunch of short videos repeating the same stuff from a mini course that they sold for $27 and had very little material about the actual subject that i purchased the course for it was mainly about other subjects that were of no interest to the reason i paid for the program. They promised a guaranteed refund for the program if you dont like it which i do not. On February 21st i emailed the support requesting a refund and received an email back from ************************* stating that my email was forwarded to management and i would receive a response. On February 23rd i received an email from the same person stating that they would check if i was eligible for a refund and they would respond back to me in 48 to 72hrs. On March 4th and March 7th i sent emails stating that i have yet to receive a response or even acknowledgement. As of March 9th i still have not received any response from anybody. I am creating this dispute to receive my refund of $799 back from ecom degree university for the program they sold that was nothing of which they promised to deliver. They also did not even send a confirmation or receipt after purchase but my account info is linked to the email address i used for this dispute.