Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/2023, I accidentally purchased the P3 program through an online portal. I emailed Ecom University that day and requested a refund for an accidental purchase. I also contacted my credit card company because my CVV code was NOT used to make this purchase. On 03/31/2023, I received a response from a team member named *****, who advised she would help me. I am still waiting to hear back from ***** or anyone regarding the refund . On 04/10/2023, I sent another email to Ecom University regarding my email from 03/30/2023. I have not heard from anyone regarding a refund. I was initially going to repurchase the course with another card for business purposes but decided to give it a chance. After a thorough review of the content in the P3 program, the quality of the program was not what was promised. The P3 program promised a bonus-free 1-hour call with **** and another bonus call with one of his successful students. On 04/25/2023, I asked through a chat option on the P3 program about the phone calls and found that the "free one-hour call" is on a link via telegram. The information on the P3 course was misleading. It leads customers to believe that a call will be had with **** himself. Not through a telegram with other people involved. I also received a promised list of vetted wholesalers. One of the "wholesalers" was a link for a **** Water account again; the content was misleading. The EcomUniverstity P3 program explicitly states that a 30-day money-back guarantee backs me if I am not "thrilled" or making money. I am not thrilled or making any money. I am highly unsatisfied with the quality of the content, the false and constant emails to sign up, and the lack of customer service. In reality, I feel dumb that I fell for this. I should've done my due diligence and read the reviews FIRST. The free Sunday workshops are ok, but I would only go as far as that. I hope to reach an amicable agreement on this matter. I wanted this to work out, and unfortunately, it didn't.

  Business Response

  Date: 08/08/2023

  We're really sorry to hear about *****'s frustration with our refund process. Our 30-day refund policy is action-based. Students are encouraged to dive into the content and try out the strategies. If it doesn't work out after a sincere effort, we're happy to refund them once they meet the requirements. In our webinars, we made it clear that our program is for those who are serious about putting in the effort. We get it if it's not everyone's thing, but we suggest giving it a shot before deciding. We care about our students' experiences and are learning from them to communicate better. A refund of $497.00 has been processed for ***********
  
  

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what they call Ecom Degree 2.0 for $797.00, but I was in fact told I was buying the elite program which is a mentorship program that they guarantee that you will make $10,000 in sales in 30 days or you get your money back. So after spending $797, ***** the rep, told me I had not in fact purchased the elite I had purchased Ecom Degree 2.0. So he lied about what I was purchasing and said all students who want to be in the elite have to purchase 2.0 first. So I reluctantly did and spent another $2000. Since day 1 none of the actual program coaches answered a single message from me. They had coaches handling all questions and some of the coaches arent even selling any products. Everything they promised and guaranteed was a lie and they did not deliver on any of it. I have been reaching out to their customer service for 2 months now and they send the same generic response every time. They say they will get back to you in ***** hours and they never do. ***************************, the founder personal told me they are prioritizing my refund. They still have not processed it. If they do not refund my money I will take them to court.

  Business Response

  Date: 08/08/2023

  Both payments were disputed, and we lost both cases. As a result, the refunds should have already been processed and issued to ****** We apologize for any confusion caused by the information provided. We have escalated this matter to our team to ensure that such issues are avoided in the future.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16 2023 i purchased a subscription for $799 from ecom degree university for a learning course that was promised to be educational and very detailed for wholesaling knowledge immediately after purchasing the course they were trying to sell me another program that was promising to do what the program i had just paid for. The course material that i paid $799 for was just a bunch of short videos repeating the same stuff from a mini course that they sold for $27 and had very little material about the actual subject that i purchased the course for it was mainly about other subjects that were of no interest to the reason i paid for the program. They promised a guaranteed refund for the program if you dont like it which i do not. On February 21st i emailed the support requesting a refund and received an email back from ************************* stating that my email was forwarded to management and i would receive a response. On February 23rd i received an email from the same person stating that they would check if i was eligible for a refund and they would respond back to me in 48 to 72hrs. On March 4th and March 7th i sent emails stating that i have yet to receive a response or even acknowledgement. As of March 9th i still have not received any response from anybody. I am creating this dispute to receive my refund of $799 back from ecom degree university for the program they sold that was nothing of which they promised to deliver. They also did not even send a confirmation or receipt after purchase but my account info is linked to the email address i used for this dispute.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for a webinar for ***** but when it was over I was charged ***** and when I asked for a refund when I realized and they gave me the runaround. No number to call and the email response is days at a time my bank says I'm responsible cause I clicked the little blue box to move on . I have **** *** disabilities and could t finish the course if I wanted to but I'm taking care of my 3 brothers and I just want my money back but I feel so helpless till someone told me to file a complaint with you the bbb

  Business Response

  Date: 08/08/2023

  We would like to clarify that our webinars are open to free participation. The cost ****** mentioned, $14.99, pertains to subscribing to our monthly newsletter, while our primary course is priced at $1497. We understand the inconvenience you've faced and extend our apologies. To resolve the issue, we have processed the refund for $1497. Our commitment to enhancing communication and response times remains a top priority.

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Ecom Degree University because I wanted to start selling wholesale on Amazon. They stated a 30 day money back guarantee if you try the program and dont have success. I requested a refund well within the 30 day timeframe and provided all the proof they requested (from ************************* *********************************** Kindly send us these four (4) things:1.) Order confirmation number/receipt with the date of purchase. 2.) Screenshot of your account showing 100% completion of Ecom Degree University. 3.) Set up an Amazon Seller Account or Fully Built Shopify Store.4.) Show Proof of ******** Ad Spend or Wholesale Account Opened.I provided all proof and requested my $1497. I didnt have an invoice because they never sent me one, just a login to the kajabi site. I provided a screen shot of the credit card payment to *************************** on 1/23/23. I requested an immediate refund on 2/17/23 and was told to wait ***** hours for a reply. No further communication or refund has occurred.

  Business Response

  Date: 03/05/2023

  Refund has been process

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2022 I was buying intentionally a product from ECOM DEGREE UNIVERSTY for $197 (Shopify Store) and after I entered the card information and proceeding with the purchase, I ended up paying for two product for $1997(Course). I believe this happened due to their predatory business practice, I ended up purchasing unintentionally a product that I have no intention on purchasing. This merchant practice are unethical and prey on customer mistake. When the purchase took place, I received a message from the bank asking if it is fraud. I immediately respond by yes. ********** directly block my card, send me a letter (attached) (Stating not to make the payment for this transaction) and send me a new cards. Being new here in ***************** I thought that the transaction was canceled and I will have refund in few weeks. After almost four weeks I checked my account and I didn't see any refund for the amount of $1997. I schedule an appointment to go and talk to the bank. At this time I was inform that I have to contact the merchant first before ********** get involved. The 1st email I send to the merchant was ******* 12,2023 trying to explain to them the situation and requesting a refund and the last email was on 1/30/2023 (Correspondence Attached) in addition to that I tried to call many time to speak with someone on ************ but no one answered the phone. The merchant is rejecting to refund the money based on their policy, and I am trying to explain to them that I have no intention to have this product and my case doesn't fall under their policy. It is about more of customer issue dealing their payment practice that I faced during my purchase of $197 a product that I want leading to an additional purchase of $1997 unintentionally and I don't want. I contact the bank, merchant, dispute department and none of them is bringing back my money. I accidently knew about the Better Business Bureau from a friend at work and he told me to file a complaint here and that they will protect your money.

  Business Response

  Date: 08/08/2023

  To clarify, the primary course we offer is priced at $1997, while the $197 payment corresponds to an add-on purchase for a pre-built store. Regarding *****' dispute over the $1997 payment, we successfully won the dispute by providing the necessary evidence. To resolve this, we have now processed a refund of $1997 for the customer. We will also be reviewing our website to prevent such issues from arising in the future.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecom Degree University by *************************** - This business should be shut down ASAP. ATTENTION: STAY away from this course. It's a form of ************* fraudulent activity. Most BIG TIME SCAMMERS hook you into their 30-day trial that has NO conditions that need to be met prior to their trial cancellation and then when you want to cancel within the trial period they HOOK you into meeting certain conditions in order to get your refund that was not listed prior to purchasing. Then when you supply them with what they are looking for, they still do not refund you so it's a no-win situation when trying to get your refund within the 30 day trial period. They require you to complete their course at 100 percent, open up an online business, open up a wholesale account, and make wholesale purchases. All that was NOT indicated prior to the trial purchase. They come up and make rules to make it impossible for a refund. I made my purchase on December 4, 2022, and timely canceled and requested a refund on January 3, 2023, when I learned this course was a form of Bait and Switch requiring you to take on additional expenses, additional training expenses in order to be successful in this course. *************************** can not honor his 30-day trial refund promises and I can not see that he is an honest trainer in the course. I am looking for my full refund of $797.00 Their support team is also useless including: ****************************************** Their email is **********************************

  Business Response

  Date: 08/08/2023

  ********* initiated a chargeback, and we acknowledged and accepted the dispute, resulting in the payment being refunded to the customer. As per our refund policy, which is action-based, customers need to fulfill certain criteria to qualify for a refund. We have escalated this matter to our team and are actively working to enhance our communication in such situations. Your feedback is valued, and we're committed to improving our processes.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receipt #: 1865-3315 I am writing this letter in regards to my purchase to Ecom Degree University which started on September 26 for $1497. I started off by contacting them on the same night that I purchased this program via email (since this was the only point of contact to them). After I emailed them back they wanted me to send four pieces of information back to them before I got refunded. Although the people who were on the ******** live video on September 26, were told by ***************** (the founder) this was a 30 day, no question asked money back guarantee, I decided to at least try to complete the steps even though this was sprung upon me. Steps 1-3 were verified to be good (this will all be found in the email chain submitted) and Step 4 required me to obtain a wholesale account which in order to open a wholesale account you have to 1) have an LLC and 2) have to have a resellers permit. Even though this was impossible to do with now less than 30 days to complete, I tried it anyway, to see how far I could get. To retrieve the permit and LLC I had to go through the government to achieve these items, and I had trouble obtaining my resellers permit. Once I figure that this is not going to work out, I emailed them again on the 26th letting them know that I was unable to retrieve a wholesale account due to me having issues obtaining the resellers permit. After this I received no response from them until I reached out to *********** to dispute this and they only responded to the bank and not to my email of me reaching out, trying to get help with this.

  Business Response

  Date: 08/08/2023

  We understand that ******** has expressed frustration regarding the refund process for our program. We want to emphasize that our 30-day refund guarantee is action-based. This means that we encourage customers to engage with the course content, implement the strategies, and genuinely give the program a fair try before deciding whether it aligns with their goals.In this case, the customer initiated a chargeback, and upon review, the bank ruled in our favor and determined that the chargeback was not warranted.To address the customer's concerns and uphold our commitment to customer satisfaction, we have refunded the $1497 payment to the customer.We value addressing concerns promptly and improving our response times. We appreciate the customer's patience and are dedicated to delivering exceptional experiences.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4 I attended a free webinar to learn how to sell products on Amazon after the webinar they give you the option to purchase a course and get in a private group for $14.99they offered different prices based on if you did a payment plan or paid in full . I did a down payment of $997 with a 30day money back guarantee once you get access to the course you are put in a telechat and ************** where you are supposed to get help Understanding the material in the course but its mainly a bunch of newbies just like me that cant really help me.once I paid for the course I started receiving emails about an elite course that will you give you a one on one mentor, the elite program guarantee they will get you to 10k in sells within 30days so I put in for a refund on the original Course within the 30day window and went ahead and paid for the elite course with the expectation that I would be refunded the $997. the elite course cost $4500 and I put a down pay of $1500.9/14/2022, after joining the elite team I realized that it was also a bunch of fluff they will answer questions for you but they didnt really take charge to help you as promised and make sure you are moving forward I was constantly reaching out for help.i Never received information about my original payment of $997 so I disputed it with my bank and they rejected it. I sent an email to cancel out the elite program since I did not make 10k in sales that they promised they would help me do. They spam me with payment emails and invoices but never answering the cancellation emails they came back almost 3months later and charged my account another $1500 on 12/17 posted to my account 12/29.I had requested all memberships be canceled. I have been constantly emailing someone by the name of *********************** and keep getting the run around about my refunds. I have tried to work with them with no resolution I am requesting a refund on $997 and $1500 that was taken out of my account on 12/19/22

  Business Response

  Date: 08/08/2023

  Our 30-day refund guarantee is action-based, encouraging genuine engagement with the program before seeking a refund. ***** selected our main course with the two-month payment plan of $997 per month, but they only completed one payment. They initiated a dispute for the $997 payment, but the bank ruled in our favor and the payment was not refunded. In addition, ***** enrolled in our Elite program and filed chargebacks for both payments, which were successful, resulting in the refund being processed. To address concerns and uphold customer satisfaction, we have refunded the $997 payment.We offer a private Discord server for Elite students to have direct access to our coaches, and while we apologize for any dissatisfaction, we're committed to improvement. We value prompt addressing of concerns and enhancing response times for exceptional experiences.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online course through ecom degree university. It is a an online course which shows how to do business on platforms such as amazon. Their refund policy is within 30 days you can get a guaranteed refund if you meet certain requirements. It also says if you decide the course is not for you then within 30 days you can receive a refund. I have contacted their customer support providing all the information they need to receive a refund and they will not reply. I have sent multiple emails in regards to the refund and they will not reply. I have attempted to contact them through other online platforms such as through their instagram and ******** account and still will not receive a reply. I believe they are intentionally ignoring me in an attempt to avoid of providing me a refund. In addition, they are charging me a monthly subscription which I have also attempted to cancel which again they will not respond to me.

  Business Response

  Date: 08/08/2023

  We understand *****'s frustration regarding the refund process. We apologize for any inconvenience caused. The customer has since been refunded, and we have also canceled the recurring subscription.Our 30-day refund guarantee is indeed action-based, designed to ensure a fair evaluation of the course content within that timeframe. We appreciate the customer's feedback, and we take it seriously. We are committed to continuously improving our communication and response times to provide a better experience for all our customers.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************