Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised what they would help you build. Once webinar was purchased it became obvious that you needed to be social media saavy and needed to be able to make ads using social media. They would not refund me back for my purchases even only after a few days, even though they have a 30 day money back guarantee with lots of fine print. The would not accept that I was not interested in product due to having to make social media ads and posts. They refused to refund my purchase, even though they claim to be such a successful business and that i would receive my money back guarantee if i wasn't happy with purchase. DO NOT PURCHASE THIS COURSE!

  Business Response

  Date: 08/08/2023

  We apologize for any inconvenience. After reviewing our records, we couldn't find any purchases associated with ****'s name and email address, ********************* Please contact us at ********************************** and provide more details about the transaction(s). Thank you.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was told I could start this program and if I didn't make money within the first 30 days I could get a refund so I was about 20 days in and gave up I emailed them on multiple occasions got through sent in the stipulations and then they stopped replying tried again last night and they said I couldn't get my refund no reason why I disputed with my credit card but still no avail I wanted to see if there was something that could be done here because they keep charging me for something I don't want .

  Business Response

  Date: 08/08/2023

  Our 30-day refund policy is action-based. This means we strongly recommend that students fully immerse themselves in the course, fulfill the specified criteria, and genuinely explore the content before requesting a refund. This approach ensures that our refund policy is employed fairly and responsibly. If a student buys the course and then concludes it's not suitable without attempting to engage with the material, processing a refund may present difficulties for us. We value our students' experiences, and we want to clarify that ****** enrolled in both our 4-month payment plan and a monthly subscription for our newsletter. However, they were only able to make payments for 2 out of the 4 months required for the payment plan. We have already canceled both subscriptions. Additionally, the customer initiated disputes for all payments, and the bank ruled in their favor, resulting in all payments being refunded. We appreciate the customer's feedback, and we are committed to enhancing our communication and response time to ensure a better experience for all our students.

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings To Whom This May ******** On Sunday, November 13, 2022, at approximately 8 pm, I attended a free online webinar hosted by Mr. **************************** the *** of Ecom Degree University. The webinar lasted for approximately 3 hours. Toward the end of the course, **************** mentioned that he had a 30-day 100% money-back promise at zero risk for one to test out his course. He then continued to state that if one wanted their refund the following day after purchasing the course, "we got it," and if one wished to get their refund 29 days after purchasing the course, "we got it." On Thursday, December 8, 2022, at approximately 9:51 pm, I emailed Mr. ***************** and his team at ********************************** asking for a full refund of my money for purchasing the course. Along with that request, I attached a copy of my bank account showing that I had purchased the course as proof. At approximately 10:58 pm, *************************** replied to my email and requested that I provide the following 1.) Order confirmation number/receipt with the date of purchase, 2.) Screenshot of your account showing 100% completion of Ecom Degree University, 3.) Set up an Amazon Seller Account or Fully Built Shopify Store, 4.) Show Proof of ******** Ad Spend or Wholesale Account Opened, items not mentioned during the webinar as a requirement for one to get a refund. I then responded by asking why I needed to provide the following items to get my refund if they were not mentioned during the webinar, along with providing her a copy of my bank statement and a copy of my completion of the course. I am still waiting for a response from Ms. ******* to answer my question, which was why I need to provide the following items to get my refund. I have attempted to contact other coaches, such as *************************** and **************** ******, via Telegram. I need assistance getting my refund back. Please contact them at ********************************** or contact **************** at ******************************** Thank you

  Business Response

  Date: 12/11/2022

  Dispute was filed to the bank and we have accepted it. The customer has been refunded the full amount. 

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18550771
  
  I am rejecting this response because:  this company has not refund me money as promised. They are liars and scammers. Have them provide me an email where it states that I have received my refund 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/08/2023

  We encourage students to fully engage with the course, meet the specified criteria, and genuinely explore the content before seeking a refund. This ensures the policy's fair and responsible use. We want our students to give the course a real chance to prove its value, which is why our 30-day refund guarantee is action-based.In ******' case, they disputed the payment, and we accepted the dispute, resulting in their refund. A refund of $997 has also been processed. We value the feedback and are actively working to enhance our communication and response times.

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24 I paid $797 for the course and $75 to get help setting up by Shopify. These are the things that were supposed to be included. There is no disclaimer saying these things cost more. 9+ Hours Of Step-By-Step Training Templates, ************************* Exclusive Mastermind Chat *********************** ??BONUS: Free Call ** ******* 6-Figure Student Khalil (+List of Vetted Wholesale Suppliers)The training is more video of the same things he had already spoken about. The chat is of members that are learning also trying to answer each other questions.The call never happened. They set me up with ****** and the person that called was someone else wanting to up sale for more videos.I read the rules for the chat group and when I started telling them what was happening they clicked me from the chat and ******** I didnt not violate the guidelines. On the Shopify they set up a whole new account with an email I had no access to or could creat. I was get up with whatever product they chose (fitness) i do not want to sell fitness. They told me to deal with it and cancel my other account with the products I actually wanted to sell and needed help setting up. Now I have two accounts one I still need help setting up and another they set up wit products I dont want to sell. They are associated with Shopify and Im guessing they get a kick back for new account they open. I emailed the customer service and they want me to send proof I watched the course. I did not waste my time watching all the videos. I need to set up my stores before Christmas and that is unfortunately not happening because I wasted all this time trying to get assistance and now my money back . They are doing Bait and Switch and no disclosures on website to make people aware of shat they are actually buying.

  Business Response

  Date: 08/08/2023

  The course includes comprehensive video tutorials designed to guide individuals on how to begin and thrive in the realm of e-commerce and comes with several valuable bonuses to enhance the learning experience. It's important to clarify that we are not affiliated with Shopify, and prior to enrollment, our customers are informed that the product line allocation will be random.Our 30-day refund guarantee operates on an action-based principle, meaning that to be eligible for a refund, customers are required to actively engage in the coursework. This ensures our refund policy is administered in a fair and responsible manner.To address this situation, we have processed a refund for ******'s payment. We are continually working towards improving our service by centralizing management to provide a better experience.