Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/06/25, I requested a refund thru Whop (a platform) of $997 explaining my experience when I enrolled thru the 5 days one scan away webinar from June 2 to June 6 which I paid $47 then I enrolled the VIP of $97. A two separates ********s were created which I was part of both. Day 1 and 2 were going well, the presenter Will ******* was explaining what to expect and the homework that we needed to do, Day 3 comes and things started going a little bit off but I understand we are human being but the ******** were shut off and none were able to participate and it was basically one way communication. But we were receiving remaining zoom meeting already via text messages and emails. He was also promising giveaway gifts and I was continuing joining the webinar because I am looking for a good mentorship program so I can reach my goals as enterprenuor. Day 4 came and it's when he introduced his program with a lot of extra plus benefits but I needed to put down a downpayment of $997 and I did that day on 06/05. He asked to put in in the chat (during the webinar) and also shared in the ******** page when I did it's when I realized something was wrong because my post was pending and I could tell he was not live during the webinar. So the nexrt day I requested my refund I cant trust someone or a company when they are 100% trustfully since I still have to make another payment of $2,000. I still joined Friday webinar and it was more red flags from the webinar. At that time, three of my FB posts were still pending and meanwhile I sent an email to ********************************** 0n 06/06/25 and still hasn't heard from. I didn't want to report this to BBB but since they are giving me a hard time to refund my money and they kept asking to look at the course but I don't want to do so because at this point I am not interested to pay the remaining balance of $2,000 to finish the course. It was even a BONUS day on Saturday that I joined and it was literally very unprofessional.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Ecom Degree University for misleading practices, failure to honor advertised refund policies, and unfair account suspension, causing financial harm and loss of service access.On January 3, 2025, I had an introductory call with Ecom Degree University, followed by a follow-up on January 6. Representative ****** stated that a low-risk loan had a refund policy requiring listing 5 products and attending weekly training. Based on this, I opted into the loan and program. However, the DocuSign from ******* Riviera stated I must list 25 products and attend training for a refundfive times the advertised requirement. Had I known this, I would not have proceeded. I did not sign the DocuSign due to this discrepancy.I filed a dispute via Whop, the platform used by Ecom Degree University, which was denied. I contacted the ************************* ************************** and ***** ******* reached out to the company. They proposed a solution but failed to follow through and indefinitely suspended my Whop account, leaving me without access to the program. They also denied my disputes through ******, the loan provider, and I have been unable to contact them since.This has left me with a loan for a service I cannot use, based on misleading information. I request the BBB investigate and assist in terminating my Affirm loan balance, as I was misled and have no access to the program.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was encouraged to join a platform that does training on ***/FBM business and I was convinced to try it out with $400 down and to try out the program for a week and if in that week I felt it wasnt a fit, I could get a full refund of my initial $400. But since this, I reviewed everything for just a couple days and had issues with responses by trainers and a lot of others had similar complaints in the Discord platform they use to communicate and get the training. I have since sent numerous emails in regards to my refund and I have had a couple responses back saying theyll fwd to the right ppl to get it taken care of, well since then, I have emailed them and I get no responses back and have since joined another and ironically its everyone that was disappointed with the ecom Degree University, I know it isnt necessarily ******* ******* fault as per se but its the ppl that work with or for him that make these empty promises maybe because theres a financial incentive if they get clients to sign on? Either way, I want my $400 refunded as they promised, simple resolution.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding deceptive and unethical lending practices by Ecom Degree University, an online coaching program for ****** sellers, financed through Affirm on April 20, 2025.I was misled about the programs cost and loan terms. I was verbally quoted $5,000, but after signing, learned I was being charged over $7,800 with $652.60 monthly payments. No APR, payment breakdown, or total cost were disclosed before finalizing. Had I known, I would not have agreed.I believe this violates the Truth in Lending Act. I submitted a cancellation request within the *** Cooling Off period, which was acknowledged, but resolution is delayed . Key risks like startup costs, seller restrictions, and platform policies were also never disclosed.I'm unemployed, relying on savings, and cannot afford this. This is the only thing keeping me afloat and I entered into something with hope, trust, assurances, and trying to better my life. As a consumer who acted in good faith, I deserve better. I believe this company is intentionally dragging out the process, hoping Ill give up, these tactics feel exploitative and unjust. I am prepared to provide all supporting documentation including written communications, voice recordings, screenshots, and a timeline of events to support my case.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,So i signed up for this company- Ecom Degree University 7 days program on the 6th of April, 2025. I paid $47.00(4/8/2025) and $91.00(4/6/2025) initially and finally upgraded and paid $997(4/11/2025) to learn how to become an Amazon FBA Seller. So I paid a total of $1,135.00 for this Program.During the program, we were presented with a credit Report specialist who helped students get approved for funding and unfortunately for me i did not get Funding because i already have a bad credit and ******* is willing to fund me or give me a credit card which is required by ****** to open a Seller Account.During one of the classes, i let the presenter know that i have a very bad credit score and No Credit card to open my Amazon Seller account, what do i do now?, he advised me to go and open a secured credit card and use it. I have tried several banks and no one is willing to give me a credit card now because of my credit history which declined when i lost my job and could not afford to keep paying my bills.I have reached out to Ecom Degree University Team severally as you can see from my emails with them to refund me my money as you can see from the attached documents and they are now playing games with me and have stopped responding to my email as at last week.Please, your organization have helped me before and i trust and hope that you would be able to help me again this time. I am a single mom, economy is bad, i was trying to learn a skill to help me and my family out but each time, something will go wrong. I have seen successful stories from some students, i know it works but this program is not for me now since i could not even get a credit card to open Amazon Seller account now. I emailed them for a refund and they keep saying i should be more specific on why i need my refund.Please, help me get my refund of $1,135.00(thousand one hundred and thirty five dollars)from ******* ****** the owner and his team.Thanks a lot.Sincerely,Blessing Obonna.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025, I enrolled in the Legacy Mastermind program from Ecom Degree University via Whop. I paid $3,000 upfront and financed $7,000 through Affirm.The program promised 1-on-1 coaching, live support, and personal guidance. However, my coaching session was canceled and never rescheduled. I contacted the business through email, Discord, and Instagram asking for a resolution, but was ignored.I requested a cancellation before my first payment was due. The only reply I received was a generic message saying my request was forwarded to managementno follow-up ever happened.Additionally, a representative from the company told me during a Zoom call to inflate my income to qualify for Affirm financing. This is misleading and unethical.I am now disputing the loan through the **** (Case #******-20200435) and seeking a full refund of the $3,000 deposit and cancellation of the Affirm loan.This business has failed to fulfill its contract and ignored all support requests.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a legacy mastermind mentorship with Ecom degree university . The deposit was $997 and then $7,000 was financed with Affirm. The first payment is set for 3/24/25. In my week being in the legacy mastermind there came a time when support was not available 24/7 as stated and I was left in the dark when I was supposed to always be able to get assistance especially at that price point. About one week later I asked to cancel my mentorship and cancel my loan due to unforeseen circumstances that occurred over the weekend. A response took over 24 hours and my request was denied. I responded with an explanation as to why and that I was just a week in and I have been ignored ever since. This program isnt what it promised to be , and I am also now in a financial hardship that does not allow me to continue . There is no phone number to this entity and they have stopped all communication with me. I want a full refund of my deposit for $997 and I want the affirm loan to be canceled.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently inquired about joining this ecom program I saw online. Me and the program set up a meeting to speak on ****** FaceTime about the details. At the end of the meeting I told them I did not want to go through with it because its was $4800. The person I spoke to name was ******** He asked me why I didnt want to go forward with it and I told him I felt it was a big risk. After telling him I appreciated the conversation, he told me that if I didnt like the program that I have 30 days to not go through with it. Even tells me that AFFIRM guarantees this because they needed to set up a system where people have the opportunity to get their money back. I said ok, after 3 days I reached back out and said i did not want to go through with it. What happens? They are currently telling me to sign the contract so they can refund me my money and I said NO! If I sign that means I owe you guys and I can never get a refund through affirm! I have all the text messages to prove what Im saying. Its been over a week and they are still refusing to reach out to affirm and give me my money back. They are a scam and practices are very unethical! They kicked me out of the **** app that they use the same day I asked for a refund but are yet to reach out to AFFIRM about my money. They never called me or nothing. They want me to get on a ****** call with them again and I said no because I need my proof about this situation.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11th of January I had a meeting with ******* from Ecom Degree University to understand the business model.******* gave me information about the business model and process.During our conversation I clarified to ******* that due to non immigration status I have some restrictions involving other business actively.******* responded we can check with our legal department, I am under impression that I am gathering information without obligation to join programme During our conversation ******* started showing me affirm payment option and told me you dont need to pay anything down, I was like thats a good option. ******* started typing info I thought he is checking eligibility but somehow there was an error on his end and he wanted me to fill out info still I am under impression that we are checking eligibility criteria and then suddenly I realise ******* made me apply for affirm loan of $ 4800 + $ 600 finance charges and still I was thinking this is all info only we are not actually processing the loan.Also I was told that there will be a monthly payment of $ 400 from next month Next day I receive email to sign agreement I tried and contact ******* that I received email to sign agreement but as you know I am unable to process with the programme due to my non immigration status as we discussed Again ******* was saying let me check with my legal team till date he didnt reply I got welcome email from affirm regarding loan amount and I got surprised and I called affirm to find out whats going on I didnt apply for loan and that time affirm confirmed that Ecom Degree University has changed me $ 4800 on 11th January and I was like no but I didnt sign up or join programme how can they charge like that , I requested affirm to cancel loan amount and pause process and they advice to contact Ecom degree University for refund I contacted Ecom Degree University support team for refund. I got email from support team they are unable to process refund

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to **** ****** on Christmas on Whatsapp to sign up. I paid the next day. I told him I needed help with funding, he said they can help get funding. I told him I cant do it otherwise , he assured me they would help. Once I paid , I'm told they can't help. I logged in once, After that I couldn't get in. I reached out to **** on the 27th and he is ignoring me and he deleted our conversation. They are VERY deceptive. I did not get what I was promised.