Reviews

This profile includes reviews for Red Oak Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Red Oak Sanitation, Inc.

  Cumming, GA 30040-4342

• 

  Red Oak Sanitation, Inc.

  PO Box 1777 Gainesville, GA 30503

Review Details

• Review fromEric L

  Date: 09/05/2025

  1 star
  Just observed the new Red oak truck deliberately back over their competitors trashcan (GFL) with zero F$cks given!! Now if it would have been filled with trash, it would be all over my yard.. great job ******* do better next time! Reasons like this, poor customer service, and pricing is why you are losing customers definitely why you lost us

  Red Oak Sanitation, Inc.

  Date: 09/17/2025

  Hi ****, we sincerely apologize for what you experienced. This is not the level of service or professionalism we expect from our team. We take your feedback seriously and will be addressing this incident directly with our drivers. Please know that we are committed to improving both our service and communication. If youre open to it, wed appreciate the chance to discuss this further and make it right. You can reach us directly at ******************************* attention *******. Thank you for bringing this to our attention."

• Review fromstanley s

  Date: 08/20/2025

  1 star
  account#******* red oak took over boommerang then all of a missed pick *** try to call get the run around are there ********** so i close my account .ask them to pick up trashcan they said 8 7 25 i put it out no pick up now they send me a bill for $100.00 unretured cart . they missed 3 pick *** no refund as grand father said some times you get to big for your briches they desever a star. now we wait to see if they respond ******* *********

  Red Oak Sanitation, Inc.

  Date: 08/21/2025

  Thank you for sharing your review. Weve forwarded it to our management team so that someone can reach out to you as soon as possible. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience while we work to get this resolved.

  Red Oak Sanitation, Inc.

  Date: 08/28/2025

  Hi *******,Thank you for reaching out and sharing your concerns. We want to let you know that your cart was removed on 8/21, and the $100 fee has been removed from your account.We sincerely apologize for the missed services and the frustration this caused. We appreciate your patience and understanding. The ************

• Review fromJosh A

  Date: 08/11/2025

  1 star
  On Friday Aug 8th I received a text that my bill had not been paid and that they would pick up my trash can on Aug 11th. I called but only got through to a call center that said they were only hired to take basic information can could not answer questions or take payment. I went online and submitted a query. My invoice clearly states "ON AUTOPAY - DO NOT PAY".We put our trash out per normal on Aug 11th and sure enough, they took it. It's been 2 full business days and they have not reached out to me. I feel like they are having some significant accounting issues and instead of informing their customer base they are simply playing dumb. I've only been a customer for 4 months but looks like I'll have no choice but to change.

  Red Oak Sanitation, Inc.

  Date: 08/12/2025

  Dear Mr. ********** you for your Feedback. We attempted to process your recent autopay transaction, but it was returned due to a missing or invalid account. As a result, your account was flagged as unpaid, and service was ************** resolve this, we kindly ask that you email us at ********************************** with your updated account/billing information so we can correct the issue and restore your service promptly.We apologize for the inconvenience and look forward to resolving this quickly.Sincerely,******* Customer Relations **********************

• Review fromDana P

  Date: 08/11/2025

  1 star
  ***Hidden Fees, Weak Security, and a Clunky Third-Party Billing Site***If you dont sign up for e-statements when you open your account, youll be charged $2.00 every month for paper billsforeverunless you call to change it. Theres no clear notice on your bill or in your account about this, and the only instructions are buried in the FAQ.On top of that, if you want to pay your bill online, they charge a $1.75 convenience fee. Per their own website, this fee is supposed to apply only to credit card payments, but we pay with a debit card and still get ************** account management is handled by a nonwhite labelled third-party site with a dated, clunky interface. The weak password requirements make accounts feel insecure, and the site doesnt even show your statement preferenceso you cant confirm whether youre signed up for e-statements or not.Meanwhile, the company spends money on flashy pop-*** about positive reviews and market expansion instead of clear communication, easy account management, or responsive support. It feels like a deliberate choice to keep customers paying unnecessary fees.

  Red Oak Sanitation, Inc.

  Date: 08/12/2025

  Dear ****,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion youve encountered.Your concerns about hidden fees, unclear billing practices, and the usability of our online system are valid and taken seriously. We are actively reviewing these areas to ensure greater transparency, stronger security, and a more user-friendly experience.If youd be willing, wed appreciate the opportunity to speak with you directly to address your concerns and assist with your account. Please contact us at ********************************** or reply to this email.Thank you again for your feedback it helps us improve.

• Review fromKelly L

  Date: 08/02/2025

  1 star
  Red Oak Sanitation has completely messed up the best trash service in **************. Throghout July, I have received conflicting information about my account and pick up days. I had no pick up last week and, over the past three days) have called them (waiting on hold for 10 minutes to be dumped into a voice message box that does not appear to be monitored), texted, emailed and submitted messages through the website, but cannot get a response about when (or if) they will be back to get my trash that I have already paid them to pick up. This company is just the worse.

• Review fromtodd c

  Date: 07/25/2025

  1 star
  Wow is all I can say. Our previous company sold out to these idiots. So we get a cancelation notice from them 2 days ago. Fine. I get new service elsewhere. So I call and ask to pay for the 1 pickup they did in july. But want me to pay for 3 months. I have never signed a contract with them ever. So they came and picked up 2 cans, I which was ours and 1 that Boomerang gave. Informed them we had only 1 can. But they took 2. Try and get through on the phone to them took an eternity. DO NOT DO BUSINESS. They are forcing you to pay and take things they do not own.

  Red Oak Sanitation, Inc.

  Date: 07/28/2025

  Hello ****,Thank you for your review on BBB. Wed like to ensure your concerns are properly addressed. When you have a moment, please email us at ********************************** so we can look into the matter further and make any necessary improvements moving forward.We appreciate your feedback and the opportunity to make things right.

• Review fromJames B

  Date: 06/12/2025

  1 star
  I do not do business with ******* and I do not recommend any body else do because the Red Oak sales person was knocking on my door continuously for a long time until I open the door. We have infant child was sleeping and very afraid when he wake up from the hard knocking .Even If I need the *************** , I will not do it because of the sales person I asked him his name he refuse to give me his name. I ask him for his supervisor name he said he it the supervisor if this is the face of ******* I hat to see the rest of the company

  Red Oak Sanitation, Inc.

  Date: 07/28/2025

  Hi *****,We appreciate you taking the time to leave a review on ****. We'd love the chance to better understand your concerns and make things right. At your convenience, please reach out to us at ********************************** so we can look into the issue and make any necessary improvements.Thank you again for your feedback it helps us serve you better.

• Review fromJay H

  Date: 12/29/2024

  1 star
  They did not ahow up for service Christmas week. **************** was rude and dismissive of the problem this brought us and all of our neighbors. We asked for a refund for the week and was told they will come next week. If Red Oak does not remedy this we and all of our neighbors all 300+ homes will change our service. We have choices and your rude responses and complete lack of ethics needs some immediate attention.

• Review fromSilviu R

  Date: 12/19/2024

  1 star
  I am extremely disappointed with Red Oak Sanitation. They used the same truck to pick up both trash and recycling, which completely defeats the purpose of recycling. This is not the first time this has happened, despite our effort to properly sort waste as required. Were paying for a service that is not being honored, and it feels like they dont care about their commitment to recycling. This needs to be addressed immediately, as its frustrating for customers who are trying to do the right thing for the environment.

  Red Oak Sanitation, Inc.

  Date: 12/24/2024

  Dear ******,Thank you for bringing this matter to our attention. On behalf of Red Oak Sanitation, I want to extend our sincerest apologies for the incident you described. We are truly sorry for the frustration and disappointment this has caused, especially when youve gone to great lengths to sort your waste and do your part for the environment.We take full accountability for the error made by our drivers in using the same truck to pick up both trash and recycling. This action is in direct violation of Red Oak Sanitations policies, which strictly prohibit the mixing of trash and recyclables under any circumstances.Please rest assured that we have thoroughly investigated the situation and taken immediate disciplinary action against those responsible. Furthermore, we are reinforcing training for all drivers to ensure they fully understand and adhere to our standards and ************ Red Oak Sanitation, we are committed to providing a reliable and environmentally conscious service. This incident does not reflect our values or our commitment to our customers and the community. We deeply regret that our oversight has undermined your trust in us.We are taking steps to prevent this from happening again and are grateful for your feedback, which helps us improve. Should you have any additional concerns or wish to discuss this matter further, please feel free to contact our customer service team directly at ************.Thank you for your patience and understanding as we work to make things right.Sincerely,***** ****** Red Oak Sanitation

• Review fromMargaret W

  Date: 12/03/2024

  1 star
  Red Oak Sanitation, *** does a decent job with picking up, and communication when they'll be late (the said they'd pick up the Friday after Thanksgiving but didn't get to it until Saturday). Their billing is awful. After paying the initial sign up fee, the first bill was wrong. They charged me too much and after straightening that out, the next bill stated service till December 31, 2024. I was then billed for service beginning December even though the prior bill stated through Dec. 31. I was unable to view the bill on my account portal and it was only after talking with their customer service representative that they then put the 'adjusted' bill on my account. **************** rep ********* said because of their mistake they adjusted the terms of service (shorter) and billed me for it. ******** did apologize though I don't recommend them for that reason.

  Red Oak Sanitation, Inc.

  Date: 12/04/2024

  Thank you for taking the time to share your experience with Red Oak Sanitation. We appreciate your feedback and are glad to hear that our team has been consistent with pickups and communication regarding delays.We sincerely apologize for the billing issues you encountered. This is not the level of service we aim to provide, and we understand how frustrating it must have been to navigate these challenges. Your concerns about incorrect charges and the adjustments to your account have been noted, and we will use this feedback to improve our billing practices and ensure greater transparency for our customers in the future.We're also glad to hear that the customer service representative took the time to assist you and apologize for the mistake. While we are committed to making things right when errors occur, we understand that this experience has impacted your trust in our services.Your feedback is invaluable, and we will take it into account as we strive to enhance both our operational and customer support processes. If there's anything further we can do to address your concerns or regain your confidence, please dont hesitate to contact us directly.Thank you for bringing these issues to our attention. We are committed to improving and hope to better serve you in the future.