Complaints

This profile includes complaints for Red Oak Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Red Oak Sanitation, Inc.

  Cumming, GA 30040-4342

• 

  Red Oak Sanitation, Inc.

  PO Box 1777 Gainesville, GA 30503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negligence - he trash was not picked up on September 5, 2025. The company is not collecting the trash, they have not provided an explanation why or when they would resolve the issue. They have not not responding to phone calls or email. T

  Business Response

  Date: 09/10/2025

  We apologize for the inconvenience caused by the missed pickup on September 5, 2025. Our records show that the customer contacted our customer service team, and we followed up with weekly reminders while also escalating the matter to management.
  We understand the importance of reliable service and consistent communication, and we are actively reviewing our procedures to prevent similar issues from happening again. We appreciate your patience and value your business.

   

  Thank you 

  Red Oak Team 

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give a lower rating, I absolutely would. This company is absolutely horrible. A set of rules to pick up trash, is asinine. And as asinine as they are, Ive followed them, but even still, they havent picked up my trash in a few weeks. I spoke to several customer service representatives, today, who lied and said that someone would be by to pick up my trash today (September 4, 2025). They havent. Then, to make matters worse, I come home after a long days work to find that they have picked up trash from some of my neighbors (same street)?!?! So you bypassed my can? Im looking into another trash company ****.

  Business Response

  Date: 09/05/2025

  Thank you for reaching out to us. After reviewing your account, we found that the service interruption was due to nonpayment for the week in question. Payment was originally due on 8/1 but was not received until 8/27.
  
  We sincerely apologize that your trash was missed. According to our records, you spoke with a representative in our office who scheduled a make-up collection and also set reminders for the following week to ensure your service was not missed again.
  
  If you would like to request a refund, you may either email us at ********************************** or contact our office directly so we can process this for you.
  
  We truly apologize for any confusion and appreciate your patience. Our goal is to resolve this for you as quickly as possible.

  Thank you 

• Initial Complaint

  Date:08/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep missing pickups and there was a time they didnt get all my trash, this is my second complaint through the bb. Please assist making pickups . I have to call and missed the pickup on Thursday

  Business Response

  Date: 08/25/2025

  Hello Thank you for bringing this to our attention. We apologize for any inconvenience this has caused. Please  reach out directly to me via email at ********************************** so we can resolve this matter promptly. I will be looking for your email so that we may bring this matter to a close.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions, recycling has not been picked up and no notification or communication from the the company was provided. I have called, left VM's, emailed and use the text option provided on the website. I have been on hold for 10 minutes, been in position 1, and then rolled over to VM on many occasions at this point. I continue to pay my bill, on time, every month - but then do not receive the service I am paying for nor any adequate level of customer service.

  Business Response

  Date: 08/25/2025

  Hello, *******, We sincerely apologize for the repeated missed recycling pickups and the lack of communication you have experienced. We also regret the frustration caused by your attempts to reach our customer service team and not receiving timely assistance. This is not the level of service we strive to provide to our customers.
  We have reviewed your account and are addressing the service interruptions to ensure your recycling pickups are completed reliably going forward. In addition, we are reinforcing communication procedures with our team so customers are notified in advance of any delays or service changes.
  As a gesture of goodwill, we will be issuing a credit to your account for the service interruptions you reported. A member of our customer care team will also be reaching out directly to confirm your pickup schedule and provide you with a dedicated point of contact should you need assistance in the future.
  We value your business and appreciate your patience as we work to resolve this matter to your satisfaction.

  Thank you 

  Red Oak 

• Initial Complaint

  Date:08/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A trash service company that refuses to pick up trash. When called about the service, the customer service *** stated that our recycling can and trash can were too close (one foot minimum distance between the two for automated pick-***** This isn't the first time they have used this excuse for late pick-up or missing to pick-up our trash. Trash can and recycling cans were more than one foot apart, no cars were parked near the cans. This is a horrible service and I would highly encourage anyone to seek other services.

  Business Response

  Date: 08/14/2025

  We apologize for the inconvenience you have experienced. Our automated collection trucks require at least three (3) feet of clearance between trash and recycling containers, as well as from other objects, to allow the trucks mechanical arm to operate safely and effectively. This spacing also helps prevent damage to property and ensures the safety of our drivers and community.
  According to our drivers service notes and on-board camera footage from the service date, the containers were placed closer than the required 3 feet.  To resolve the missed service, we are offering a complimentary extra pickup.
  For further assistance, please email us at ********************************** with your contact information so that we can review your account in detail and work toward a resolution.
  Our goal is to provide reliable service while maintaining safety and operational standards, and we appreciate the opportunity to address this matter.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Red Oak Sanitation for trash collection for the month of July. However, they took my trash container and did not get my trash during the last week of July. Multiple attempts to call them (and leaving voice messages that does not appear to be monitored), multiple emails, multiple messages sent through their website, and multiple texts, and I have only received one response acknowledging the delay and the fact that my account was current. But nothing about whether they were bringing my trash container back out, providing the trash pick up that I paid for or whether they were giving me a credit/refund for the service paid for but not received.

  Business Response

  Date: 08/04/2025

  Hello *****, thank you for contacting us. We apologize for any confusion. The payment was due on the first of the month. We have received your payment, which was made on the 15th, and have also received your text notifications. Our records indicate that a container will be returned to you this coming Thursday. If you have any questions or concerns, please do not hesitate to contact us directly at ************. We anticipate that your cart will be delivered this week and that our services will resume without delay. Thank you again for choosing our company.  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver did not pick up trash I asked him to pick it up, still in trash can he refused

  Business Response

  Date: 07/30/2025

  Dear valued customer
  
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We wish to acknowledge receipt of your message and have forwarded it to our management team for further review.
  
  
  Please be assured that a representative will be reaching out to you shortly to address the matter directly. We appreciate your patience and apologize for any inconvenience this situation may have caused.
  
  
  Sincerely,
  ************

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to properly pick up recycle that is paid for.

  Business Response

  Date: 07/03/2025

  Good morning **** we have received your notification and would like to inform you that our records indicate reminders have been set and a map created for your account, including a discussion with the driver to ensure weekly pickups. We sincerely apologize for any inconvenience caused. As a gesture of goodwill for the delays in service, we are offering you a complimentary month of recycling.

  Thank you.

  Red Oak Sanitation 

  Customer Answer

  Date: 07/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* failed to collect my and my entire neighborhoods trash and recycling on the day of pick up. This happens ***eatedly, especially during the summer months. On more than one occasion I have called them around 4 pm before they closed for the day to have them communicate with the drivers while in their trucks to remind them to pick up my neighborhood. Yesterday, I called late in the day because it appeared we had been forgotten again. **************** *** told me they were short-handed and would be picking up the next day on Saturday and to leave the cans at the curb. Later that same day I received notice by text message from Red Oak that Red Oak would pick up recycling on the next day. There was no mention of trash pick up occurring on Saturday so I texted them back to inquire about it. (Calling them after hours is useless because they do not have an answering service or voicemail when closed.) My trash and my neighborhoods trash is still sitting on the curb with no indication of when it will be picked up. Failure to pick up the trash during hot summer days is unsightly and unsanitary. I should not have to resort to making a formal complaint to have my trash picked up timely when I pay my bill on time every time. I demand a credit of three months services due to the hours and hours I have spent over the three years on getting ******* to do their job properly. The customer service is atrocious as well.

  Business Response

  Date: 06/23/2025

  Good afternoon,Ms *******. We apologize for any inconvenience you have experienced. To research and resolve the issue, could you please provide your home address? This will enable us to address any problems and apply any required credits to your account. Thank you.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23501030
  
  I am rejecting this response because: BBB instructions say to not place any personally identifying information in the complaint as it may be posted online.  I originally provided my address for you in the non-public portion of the complaint as I anticipated this response.  Do you not see it there?  Secondly, please note my last name is not Handler.  

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/25/2025

  Thank you for getting back to us, Ms. ****** We apologize for the mistake; the address is not shown on the complaint. If you would like to email your address to us directly at ******************************** we can properly retrieve your account and resolve this issue.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am consistantly receiving poor service, Can left knocked over sometimes in the street!Numerous complaints directly to comapny to no avail. The drivers just don't care and only want to finish their routes and go home. ECTREMELY LOW LEVELS OF SERVICE!

  Business Response

  Date: 05/27/2025

  Hello ****, this is *******, one of the managers at Red Oak Sanitation. We have received your complaint regarding our service and have forwarded it to the appropriate managers to ensure prompt attention and resolution. We apologize for any inconvenience this has caused and appreciate your patience. 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23369952
  
  I am rejecting this response because: I have recieved this type of "lip service" many times from ******* and nothing really changes. It won't be long before they again perform at these low levels of **************** and this why my Subdivision is quickly becoming a ******************** stronghold. They will continue to loose Customers and when my 2 year Contract is up, I will also be leaving Red Oak regrettably.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/28/2025

  Good afternoon ****, I am contacting you in regard to your account. Our collection department retrieved your cans yesterday, and I would like to offer our sincerest apologies for the inconvenience this has caused. Due to the recurring service misses, I have credited your account with a complimentary month. Please do not hesitate to contact us directly at ********************************