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Business Profile

Online Retailer

Until Times Up

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 7/21/23 The amount of money you paid the business: $150.79 What the business committed to provide you: To start a return contact support@untiltimes up.com What the nature of the dispute is: Failure to send return label as stated in email Whether or not the business has tried to resolve the problem: Emails were sent from them with no action Account/order/tracking number: *****

    Business Response

    Date: 09/30/2023

    Refund has been issued

     

    Customer Answer

    Date: 10/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1 990 mile TV antennae for ***** from this company,as soon as purchase was complete they offered me 25% off on another purchase so I purchased another 990 mile antennae at the price of 59.99.after no shipping notification in 3days I emailed and they said they will ship as soon as possible,when I received a package they were both in the same package but they were 150 mile antennaes,I then emailed them again and they offered a 30% refund for me to just keep these or they would ship the correct ones and emailed a shipping label to returned these and I said the 150 mile antennae were junk and I wanted the 990 mile ones I paid for,he told me to send them back and he was contacting their supplier to have the correct ones shipped to me,after many days I emailed them and said I had not received a new shipping confirmation he said said he will contact them and let me know,after a couple more days of nothing I emailed them again he replied with offering the 30% off again or returning them for a full refund,I said I want the full refund so he gave me the return shipping label again to return 150 mile antennae and the refund will be issued.went to ***** to return and they would only send one package under the shipping label so I sent the one antennae back and then emailed them again to get another return shipping label,they have quit responding to my request for another label,I then sent an email 2 days after nothing from them and I sent another telling them I would file a complaint in 24 hours to the BBB if I had not heard back from them so here I am doing what I said .I hope they send either the correct 990 mile antennae or give me a full refund.if they send another return shipping label I am glad to ship the other antennae back to them..Thanks ***************** I do have the complete string of back and forth emails just can't seem to load them

    Business Response

    Date: 08/30/2023

    Refund issued - we were waiting for the item to actually arrive to our warehouse as per our return policy but we expedited your refund even before it arrived back to us

     

     

    Customer Answer

    Date: 08/30/2023

    They only refunded the ***** for the first order,they still owe me ***** for the second order

    Customer Answer

    Date: 09/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally returned my money on Sunday, thank so much for all your help



    Sincerely,

    *****************

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2022 received a cordless weed eater with 1 battery (88V). The online description stated that the order was to include 2 batteries. Contacted the company's **************** by phone and sent multiple queries through the companies website and via email, requesting to deliver the 2nd battery. Was first told that the battery was on the way, then that the supplier had problems with shipment and was offered a 20% ($21.45) refund of the order, and to purchase 24V battery from that company for $34.99.After I again requested that either the 88V missing battery is shipped to me, or a refund for the full price of the battery issued, the company stopped communicating. I want the 88V battery shipped to me or a refund issued for the full price of the battery.

  • Initial Complaint

    Date:04/22/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not talk to me over the phone, they keep texting me but keep ovoiding the problem, the device has no company label, no serial number or nothing

    Business Response

    Date: 04/22/2023

    already refunded customer

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mother ordered and purchased a blue heated scarf as a gift. The cheaply made, imported Chinese item DID NOT work. Requested return info, and initially had issues with THAT process. Tracking shows item was received on 1/09/2023. Contacted business early February thru several emails. No credit has been received for return.

    Business Response

    Date: 02/15/2023

    What is the tracking number for the return? 

    Customer Answer

    Date: 02/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

    Customer Answer

    Date: 02/20/2023

     
    Complaint: 19409639

    I am rejecting this response because:

    From: ******************************* <*********************>
    Sent: Friday, February 17, 2023 1:24 PM
    To: Complaints <****************************************************>
    Subject: Complaint filed against Until Times Up
     
    EXTERNAL EMAIL!Use caution when clicking on links or opening attachments andneverprovide your User ID or Password.
     
        Dear Sirs, 
     
       Below, please find the requested tracking information for Until Times Up.com.. This information was sent in my second response to them weeks ago, before submitting this formal complaint. They had AGAIN asked for it, after several back and forth emails. My apologies as well, I was working, and unable to respond earlier.
     
    USPS tracking #  **** **** **** **** **** 44
     
       Cordially, 
    **************************;



    Sincerely,

    ***********************************

    Business Response

    Date: 02/20/2023

    hey *****

     

    That is not a legitimate tracking number:

    ***************************************************************************************************************************************

     

    Can you check again? What is the desired outcome

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ******* quick fix on the 9th of November 2022 promised 3to5 days delivery it's the 27th still nothing with me repetiously asking for my money back they refuse to give back.

    Business Response

    Date: 11/30/2022

    Shipping times are estimates, and this customer's shipment ran into a delay by ***** Our return policy does not allow for refunds on products that are still in transit. Items must be shipped back to receive refund.

     

    The customer's item is out for delivery today.

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an antenna 7/19/22 received end of July. Did not work ($89.87). Returned 8/5/22 using QR Code they sent me ******* On 8/1/22 company took additional $15.95 from my account for a rewards program that I allegedly did not opt out of at time of check out. I asked for both $89.87 back and $15.95 and definitely cancel this monthly reward program. I DO NOT have my tracking # from ***** I have emailed the company 8/16, 8/17, 8/28, 9/8, 9/11, 9/20, 9/22, 10/4 and 10/18. They cannot find the antenna (which did not even work) in their warehouse, therefore they refused to refund me $89.87 - also they have not refunded $15.95 for the Rewards Program that I do not want. Please help me.

    Business Response

    Date: 10/26/2022

    I am still asking the supplier if it has reached the warehouse. I have not received refund from them at this point. There was no tracking number provided from you after the USPS clerk provided you a receipt, which we need to track it back to the warehouse. I will update you shortly if the supplier finds it in the warehouse.

     

    As for the *****, I refunded that in August. 

     

Until Times Up is NOT a BBB Accredited Business.

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