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Business Profile

Online Retailer

Until Times Up

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2025

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product advertised was not the product I received. I contact via phone and email the date of receipt to share my concern. I was offered via email a 15% price discount I declined. I requested a full refund. I was advised to allow 3-5 business day for a return label. Thats when all communication stopped. Ive reached out everyday no response. The original purchase was 8.19. The first photo is from the website the second photo is what we received.

    Business Response

    Date: 08/30/2025

    Hello ******

     

    We provided you a FREE PREPAID return label last week and it has yet to be returned. Once you return it, please email us and we will refund you

     

     

    Customer Answer

    Date: 08/30/2025

     
    Complaint: 23818644

    I am rejecting this response because:
    I have not received a return label. I have  checked my email daily anxiously awaiting receipt. If you need an alternate email I can provide my husbands email address ******************** or my email is ******************** Would the email address it is coming from your support email address. 
    Sincerely,

    ****** *******

    Business Response

    Date: 08/31/2025

    We won't include the label here since it has your address on it. Please check your spam as we've resent the label to your email

     

     

    Customer Answer

    Date: 08/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a text yesterday from one of your representatives after I received the email. The text stated the following- Hello, I will let my team know that you don't need a 15% refund but need a return label. We will send it to you shortly. I did receive an email with an attachment of the prepaid return shipping label. I will be mailing it on Tuesday as Monday is a Holiday. Thank you for making this right. 

    Sincerely,

    ****** *******
  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not buy from this company. I bought something from them and then felt uneasy about it. I did not get a receipt. I looked their reputation up and realized it was bad. I tried to cancel order an hour after purchase but there was no one to talk to. I was able to send an email to their "contact" department that I wanted the order cancelled and to not send me the product. They didn't get back to me until the next day saying it was too late to cancel, that they had already sent it. I asked for a receipt and tracking number. They said I would get them when they were made available. They basically had not sent it yet but didn't want to cancel the order. Do not order from this company. Very bad and hidden business practices

    Business Response

    Date: 04/17/2025

    Dear Valued Customer,

     

    Tracking takes 48 hours to sync into our system and for customers to be notified of the tracking number. It is on the way and scheduled to arrive Sunday.  You may request a return label once it arrives and return it for a full refund

    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23213371

    I am rejecting this response because I have received no receipt, no order #, no tracking #,  There is absolute no record that I ordered anything. Nothing on their site, And no email of any record. But they took my money. That showed up on the credit card. They have very bad reviews of either not sending anything or sending an inferior item. I resent the fact that an hour after I had ordered it I had read their reviews and wanted to cancel. But there was no one to talk to and no way to cancel online because my order doesn't even show up anywhere. When I called the number listed a recorded voice said they would only deal through mail on their contact site. So I mailed that I wanted to cancel the order and I wanted my money back. This was an hour after I had ordered it. I got a response at the end of the next day saying "It was too late, they had already shipped it, offering no evidence that they had shipped anything or even a receipt of my order. I realize I should have checked this company out before I ordered. It was a moment of stupidity on my part but this does not justify their unscrupulous business practices. I got my bank to reverse the charge for this product because I have sent them repeated messages for them to cancel my order and do not send it (which they ignored). If they had honored my request to begin with none of this would have happened!

    Sincerely,

    **** Lynn *******

    Business Response

    Date: 04/18/2025

    An order confirmation email was sent to you right after the order was placed on April 14, please check your spam.

    A tracking email was sent to you by today, please check spam. 

    Your order will arrive Sunday. Please request a return label once the item arrives if you'd like to return it for a full refund.

    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23213371

    I am rejecting this response because I have no idea why any order confirmation would go to my spam. I have never heard of your company until I ordered from you. I looked up why information would go to spam if I haven't sent it there and it said An email typically goes to spam when the email service provider (ESP) or recipient's spam filter flags it as potentially unwanted or malicious. This can happen due to various factors, including low sender reputation, flagged keywords, poor email authentication. I surely didn't send it there. I would have wanted my receipt. I've never bought anything online from any company and had the confirmation go to spam. Again this wouldn't have happened if you had let me cancel my order an hour after I ordered it. When I read your reviews and saw that people either didn't get their products or got inferior products I wanted my money back right away. And I didn't have any record of an order anywhere so  I contacted the bank. Your practices did not inspire trust in me.

    Sincerely,

    **** Lynn *******
  • Initial Complaint

    Date:04/12/2025

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 30in message bed with bolsters set from Until Times Up on April 1, 2025. When the item came it was missing the bolsters and the wrong size was sent. They sent a 24 bed. I reached out to the company to get a return label so that I could be refunded for the wrong item sent per their return policy and was told they could send a return label even after multiple emails back and forth and pictures sent proving that the incorrect item was sent.
  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent wrong product ,ask company to send out what was order.They told me I received correct product .They sent out product much cheaper product not same quality.Fell this company is useing bate & switch business practice.After review of their past history this looks like I am correct.

    Business Response

    Date: 03/17/2025

    Dear Valued Customer

     

    We have sent a return label to your email. Please use the prepaid return label to return the item via ***. We will issue your full refund once it ships back

     

     

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your time ,I hope this will resolve problem .will advise if not handled properly.I have also sent response to company E Mail with proof of mailing .

    Sincerely,

    *** ********
  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,On August 24th 2024 I purchased a small animal repellent from Untiltimesup. This item uses solar energy and batteries to deliver sonic waves into the air to deter small animals from up to ***** square feet of the garden. Unfortunately, I found that the item did not deter any small animals, such as birds, from within 2 feet of a fig tree that I placed it near. I requested a refund several days after purchase and was emailed back by a representative who said that I would receive a return label by September 6th 2024 which has not yet arrived. I emailed the representative back regarding my not receiving the return label and no response was emailed back to me.

    Business Response

    Date: 09/11/2024

    We have provided a return label and a full refund

     

    Please wait the full 3 business days for funds to reflect on your original payment method

     

     

    Customer Answer

    Date: 09/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************
  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not deliver as promised taking people's money and did not have the product. Emails only only answered me once. Pretty much ignored me I ask for a refund been ignored. This company should not be allowed to do this? Very simple I ordered you took my money and did not deliver product. Please refund ASAP and quit making excuses!

    Business Response

    Date: 05/08/2024

    Hello Valued Customer

     

    We attempted to refund your purchase of $181.26 on May 3rd after confirming that we didn't not have the item in stock, but the refund was blocked due to you opening a dispute with your bank. While a dispute is open, the funds are frozen and we have no way to refund you. If you call your bank to close the dispute we will be able to refund your entire payment, or you can wait the 90 days for the bank to determine the outcome of the dispute you submitted.

     

    We apologize we didn't have this item in stock at the time you placed the order. Sorry for the inconvenience

     

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company until times up has taken my money.

    Business Response

    Date: 04/08/2024

    Dear Valued Customer,

     

    Sorry for the delayed shipment. Your order was delivered today, April 8th, inside your mailbox by ***** We've attached a screenshot of the delivery confirmation. Below is the link for tracking info:

     

    ********************************************************************************************

     

    Enjoy your product!

     

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a leaf collection system in November 2023. It doesnt work as advertised and I emailed the company asking if I can return it for a refund. A few days later they responded saying they will check with their manufacturer and send me the shipping label. I waited until mid December and wrote them another email saying I havent received any label and that this should have not taken this long. Their response was almost exactly what they said the first time, they are checking with their suppliers to get the shipping label. This is now 1/9/24 and I havent heard anything yet.

    Business Response

    Date: 01/12/2024

    You can return it to ** for a full refund:


    Until Times Up
    8014 ******* Hwy, ste 403-215
    ************************


    please send tracking once it ships back so we can issue a refund once it arrives to ** approximately 5 days later.

  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a infrared therapy pad for pain relief on November 16, 2023. As of 12/3/2023 I have not received this item. On their website, it states shipping within 4 to 7 days. Refund guaranteed if not satisfied in 30 days. My order #*****, the amount paid $129.00. I called the customer service #, was told to email. I have emailed 5 different times. They responded that a 25% REFUND WOULD BE GIVEN ADTER I RETURNED THE ***** the last email received stated i would be receiving the item in 4 days, it has now been 7 days. I have sent another email.

    Business Response

    Date: 12/04/2023

    Hello *****

    Sorry your shipping time wasn't as expected. If you see the screenshot, we were offering a 25% refund due to the slow transit time without you having to return the item, not a 25% refund if you return the item.

    The package delivered within 24 hours after this complaint was filed.

    tracking:

    ********************************************************************************************

     

     

    Customer Answer

    Date: 12/04/2023

    I just received my item today.

    Business Response

    Date: 12/05/2023

    Glad you received it. Thanks for confirming

     

  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19th, 2023 I ordered a dash cam from Until Time's Up. It's been almost a month and I still have not received my dash cam. I have sent numerous emails and I get the same robotic response. "Send us your order number and we will look into it and get back to you." Of course, they never get back to me. I've c all their "customer service number" twice and all I get is "leave a message or send a text." And of course I get no response. I don't' even think this is a real company. They refuse to send my dash cam and refuse to refund my money. I want my money back.

    Business Response

    Date: 11/14/2023

    A refund has been issued before this complaint was opened.

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