Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cricket Wireless, LLC has 629 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 161 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ryan H

      Date: 12/20/2024

      They have the worst customer service. I had had ******************** for about 8 years through auto pay. I had paid my phone service for the month, and two weeks later decided to switch carriers. I called to let them know and she immediately disconnected the call. I went into the cricket store and found out she cancelled my service when I called. They wanted me to pay to turn my phone back on. I couldnt keep my number because she canceled my service. After a week, of going back and forth with them, I ended up paying $70 to them to give me my number back. Fast forward a few months- I wanted to use my old iPhone I bought through them, but the phone is locked. You cannot speak to anyone without having an active phone number. I used the app to chat with someone and they tell me to go to a cricket store to get it unlocked. They cant do anything or talk to anyone either. I reach out on chat again, and explain that I need the phone unlocked and the activation receipt ( shows I bought the phone from cricket) and they ended the chat. By LAW, they need to provide the activation lock/receipt, and they wont. I cant believe they can legally get away with this! I want my $70 refund and my phone unlocked

    • Carl H

      Date: 12/17/2024

      I have been a customer to ********************** for over a year. I just really need an upgrade to my phone and according to their policy I should be able to receive a discount towards an upgrade, but when checking out the prices for a new phone they hardly offer you any amount of discount. But the discount really comes in when the new customer signs up for service then they'll get a phone for half off! They do nothing to help you get a new phone quite frankly I'm going to switch business and go somewhere else because they do not value their current customers and I hope they have a wreck going home tomorrow.

    • Scarlett K

      Date: 12/14/2024

      Terrible customer support support support experienced after buying a new phone and tried to return it less than 18 hours after buying it to be told they would not exchange or refund my money. The manager said because cricket made him pay for any returns. An employee working there offered to back me up to main office because he said I had the right for refund or an exchange less than 24 hrs after buying it. This all took place like normal in ******, ********. After 3 days of being asked to b go back to the store 4 times and filed complaints I never heard back from anyone. My kids and I have been with cricket for 7 years and bought several phones and spent way to much to be treated so unfairly . The phone is still in the box brand new . This happened a year ago.

    • Jeanne B

      Date: 12/11/2024

      Phone doesnt work,2 people on the same phone number and they will not do anything because I dont have box

    • Myah M

      Date: 12/11/2024

      The absolute WORST place you could ever do business with. After trying to get out of cricket for a WEEK, they are still not sure what to do. There is a thousand different departments and no one can transfer to the other. I cant call them if they call me, I have to be on hold for 30 minutes for them to HANG UP on me after I asked to speak to a manager since my issue is still not resolved almost 2 weeks later. DO NOT GO TO CRICKET WIRELESS!!!!!!!!!! Cannot stress that enough!

    • Giuseppe R

      Date: 12/10/2024

      DO NOT USE CRICKET!!! DO NOT FALL FOR IT!!! WORST CUSTOMER SERVICE EVER!!! Worse than **************** They will NEVER refund you for overcharges or faulty service! It's in their policy! A manager told me they put in a ticket to investigate it, it was all lies! No one could ever find this ticket! Their systems are broken and they blame it on your bank, then charge you extra, late fees, service fees, when it's THEIR system that is broken. The Cricket stores HATE their own company and try to tell you they have nothing to do with it and CAN NOT HELP YOU. After two days of no help, no service, no refund, no nothing, I had to cancel and go to T-Mobile! Now I pay $90/month for a Brand New $800 phone plus phone service and 100G 5G Mobile Hotspot, and UNLIMITED 3g hotspot after that. I was spending roughly $200 a month with cricket for less! AGAIN, WORST EXPERIENCE EVER, ,NOTHING BUT LIES AND STEALING YOUR MONEY. AVOID AT ALL COSTS!!! TOO MANY BETTER OPTIONS. Just look at how many 1 star reviews they have... more than 3 times all of the other reviews combined!!! Most people feel the same! Save yourself the hassle! I had to call them every 2-3 days to renew and pay for more mobile hotspot and **** near had a stroke everytime I had to deal with them! NO MORE, FUUUUCK YOOOUUU CRICKET!!!! EAT MY ASSS!!!!!

    • Pamela W

      Date: 12/03/2024

      PEOPLE BE WARNED!!!!!!! Cricket has absolutely the worst customer service!!!!! I purchased a phone and the cs agent transferred all my information to the new phone. The problem is that I could not call from any of my contacts. Somehow2 she had saved my contacts list to my email and I couldn't access of my contacts. I took the phone back the very next day but the girl was not there. She knew she made a mistake in the process of transferring my information and did not know how to fix her mistake so she dodged me for several days. the other ** agent offered to fix the other girls mistake but failed in doing so. I asked to replace the phone because they couldn't fix the problem. They were out of that particular phone model so she offered me a different phone., The next problem was the phone was a different size and I had already purchased a case and screen protector for the original phone that they messed up with, so I had to spend MORE MONEY for another case and screen protector which I was expecting her to offer to cover the cost because of their MISTAKE NOT MINE!!!! She charged me full price and would NOT let me return the 1st case in the original box for a refund. I will never do business with Cricket store in Hurst, Tx again because they are incapable of correcting their mistakes and forcing the customer to cover the cost of their MISTAKE!!! They are cheating their customers and certain people steal phones from the store and sell them illegally out the back door!!!!!!

    • David J

      Date: 12/02/2024

      Went to pay for a extension on my bridge payment and they wanted the rest of my bridge pay amount to extend my service another week then I still had to pay again to get the rest of my service how is that a extension sounds like a scam to me to rob us of more money. I do not and will not support cricket anymore after 5 years of dedication to them. I will turn my phones back on so I can transfer my numbers to ******* better service and better customer help.

    • Deborah N

      Date: 11/13/2024

      This company has double charged me twice in two months. They have refused to give me the money back even though I am no longer a customer because of this. All I get from customer service is I am sorry. I am not the only one that is a victim of their shady business practices.

    • teg p

      Date: 11/09/2024

      Cricket wireless will not unlock my phone so i can change carriers i have gotten the run around for over a month DO NOT SIGN UP WITH CRICKET WIRELESS THEY ARE TERRIBLE

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.