Complaints
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed multiple orders for SweetDeal certificates, but none of them have been received. I have submitted multiple support tickets regarding these orders and was informed they were "reissued," yet I never received those either.Additionally, after submitting support requests through your form, I did not receive a ticket number, and there appears to be no other way to contact support. Given the ongoing issues, I would like a full refund to my credit card for all orders placed.I also want to express my frustration, as it seems that every time I purchase a SweetDeal, there is an issue with my order. This experience has been extremely unprofessional, and I am disappointed with the lack of resolution.Please process my refund as soon as possible and confirm once it has been Order 1: Name: ******* **** Order # ********* Purchase Date: 2024-10-15 16:27:18 Total: $28.95 Order 2:Name: ******* **** Order # ********* Purchase Date: 2024-09-19 09:04:01 Total: $44.99 Order 3:Name: ******* **** Order # ********* Purchase Date: 2024-09-19 09:04:41 Total: $28.95
Business Response
Date: 01/10/2025
Hi *******,
We're sorry to hear that.
We've gone ahead and refunded these orders for you, and we sincerely apologize for the inconvenience.
If you may need additional assistance, please contact our support staff at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 13, 2024 I purchased 2 adult ski tickets for $80 for ******************* ski resort in **. It was called Rockin Rewards. The confirmation email said I would receive a white envelope in the mail that said IncentRev. I never received it and my account was charged. There is no contact number for the company. I would just like my money back. The confirmation number I got isBusiness Response
Date: 01/10/2025
Hi *******,
We're so sorry to hear that these tickets were not received.
We've just reached out to you directly from ****************************************** so that we may verify the mailing address and have this order re-sent to you.
We look forward to hearing back from you so that we may further assist and have this matter resolved.
Also, our support team may always be reached by submitting a ticket here: ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered gift certificates on 10/25/2024, received an email stating they would be mailed in 7-10 business days, never received. submitted a ticket to sweet deals and they told me they emailed them, never received the email, submitted another ticket and was told the same thing. The only email i received was a receipt for my purchase. these were bought for Christmas. I've tried to reach out numerous times with no resolution. There is no phone number for me to contact. I just want these in time for Christmas.Business Response
Date: 12/16/2024
Hi *****,
We're sorry to hear that.
We're showing that we've responded to each of your tickets that have been submitted, and those responses were sent on 11/30, 12/05, and 12/09.
We need the confirmed mailing address in order to get this order reissued for you, so that we can be sure it's sent to the correct location.We've reached out to you directly again for this information so that we can resolve this matter.
We look forward to hearing back and assisting you further.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 100 gift certificate to Melting Pot for ***** on October 18 as part of a GreatDeals promo on Fox 31 KVDR ******. Got a letter confirming but no certificate. **************** only allows a form completed form been in touch with customer service rep. **** who said there were mailing issues, said on Nov 22 to wait a weel and see last communication Dec 2 when he said he woud look into it and no response. No way to call via phone and all numbers I did detective work to find do not work . Need certificate or a refund. Great Day Deals Order ConfirmationName: *** ***** Order # ********* Purchase Date: 2024-10-18 10:01:40 The charge on your credit card will appear as "INCENTREV LLC".Please see below for IMPORTANT INFORMATION REGARDING YOUR ORDER!Your orders(s) are shipped within 7-10 business days of date of purchase!Delivery times from our **** fulfillment site will vary. Transit time is according to ****************************, First Class ************ on the lookout. they will arrive in a plain white envelope with IncentRev listed as the return address.Item #1 Melting Pot - Littleton - ******* Shipping Address:*** ***** *********************************************** Item Price: $***** Shipping and/or Processing: $3.95 Item Total: $53.95Business Response
Date: 12/12/2024
Hi ***,
We're sorry to hear that.
We're showing that this order was refunded on 12/11/2024.
We sincerely apologize for any inconvenience this may have caused you.
If you may need additional support, please contact our team at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/18/24, I placed an order through Sweet Deals for 2 certificates @ $25.00 each plus $7.90 shipping charge for a total of $57.90 for ********* Pizza ************ (receipt *************** #s are attached). As of today, 12/9/24, I still have not received the 4 vouchers that were $25.00 each (total vouchers/certificates equal $100.00) Each $25.00 gets you $50.00.I completed an online form for help on 11/11/24, 11/21/24 & 12/3/24 (which is the only "communication" that can be done with this company) with no response!I still would like to have these *************** would have been nice if they would have resolved this without me contacting the BBB, but I feel now that I don't have a choice.Business Response
Date: 12/12/2024
Hi *******,
We're sorry to hear that.
We're not finding a ticket that was submitted to our support team regarding this order, unfortunately.
However, we have just reached out to you directly for more information so that we may reissue the order and resolve this matter.
If you may need additional support, please contact our team at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 gift certificates for 25 dollars each, the deal was to get a 50 dollar certificate for 25. I paid ***** on October 25th, the website says they will be sent in 7-10 business days. I was not receiving mail and emailed the business. I only received an automated response. Emailed again at 28 days asking to reissue since they still hadn't been delivered. The **************** person emailed me back asking for my order information, which was included in the communication already. I gave the information again, then nothing happened. I emailed a 3rd time to see if the certificates were reissued, the response was 'No, did you receive them yet?' I told the representative 'no' for the 4th time, and asked to please confirm they are being reissued. Again, waiting over a month later to find out if they are ever going to be reissued or refunded. What a nightmare of an experience.Business Response
Date: 12/02/2024
Hi ******,
We're sorry to hear that!
We're showing that your certificates for The Doghouse were reissued on Wednesday, 11/27/24.
Please note that **** implemented service standards for First Class mail on October 1, 2021, which may affect delivery time.
Please be on the lookout for a plain white envelope with the word IncentRev on it.?
If you may need additional assistance, please contact us at ***************
Kind regards,
~Your incentRev Customer Support TeamInitial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 *** tickets on 06/11/2024. I tried to redeemed the voucher today per the instruction. However, all of the vouchers I tried to redeem shows "Voucher code has already been redeemed" on all 4 tickets. I have not redemeed any of these tickets before. There is no vendor phone number to contact. I tried to email them from their website many times but their website keep giving me the errors.Business Response
Date: 11/22/2024
Hi ******,
We're so sorry to hear that.
We've received your ticket submitted to our Support Team and have provided new codes to you for this deal.
We apologize for any inconvenience this may have caused.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:11/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September *******, I purchased 3 half price tickets to the *********** from incentRev. I received a confirmation email detailing the order number and a promise of delivery in 7-10 business days. I have repeatedly tried to email the company with no response. There is no phone number listed to call them. I have not gotten any tickets or a reply of any kind.Business Response
Date: 11/19/2024
Hi ****,
We're sorry to hear that.
Unfortunately, we're not finding any communication from you to our support team, who can be reached at: ***************
We've just reached out to you directly to get this order reissued, we just need some more information in order to proceed.
We look forward to assisting you and resolving this issue!
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 certificates for the Lumberjack Feud in ************ TN from sweet deals a while back and we went to use them this past Sunday and I was told they no longer accept them and I would need to contact sweet deals to get reimbursed or I could pay additional money which was about $85 to watch the show. I would like my money back from sweet deals.Business Response
Date: 11/15/2024
Hi *****,
Thank you for contacting us.
We're showing that our Customer Support Team has been in contact with you about refunding the amount paid to us for the order.
We just require a voided copy of the unused certificate(s) in order to process that for you.
For further support, please contact us at ***************
Kind regards,
Your incentRev Support Team
Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Payed 85 dollars for voucher at *************** from Sweet Deals. The never mailed the voucher and will not receive support from help desk after multiple emailsBusiness Response
Date: 10/18/2024
Hi ****,
We're sorry to hear this.
I'm showing that our team has been in contact with you recently and we're going to be reissuing your missing order.
Apologies for any inconvenience!
And if you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
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