Complaints
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DATE OF TRANSATION: 03/30/2023 SWEETDEALS.COM order #********* DISPUTE: the link shared after purchased is not valid ********************************************************** have emailed **************************************** GS, LLC ******************************************* for correspondence to figure out the issue. I paid $49 for a travel deal on Sweetdeals.com and was sent an email with a link to reserve dates and also within the email was given a expiration date of 03/30/2025.This company/LLC is a fraud and scam artist. Buyer beware.
Business Response
Date: 03/19/2025
Hi ********,
We're sorry to hear that you're having trouble with the purchased travel deal.
The link to book the *********, Nevada deal is: *********************************************************
That link has been tested, and once it is copied and pasted into your web browser, it directs to the correct landing page for booking the trip.
Additionally, we're showing that this order was placed on 03-30-2023 and the promotional value of the voucher expires 2 years from date of purchase.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Sunburst Railbike tickets on Jan 31st. Received email confirmation with order number *********. Two tickets total price ******. Was advised would receive certificate in mail within 7-10 days. Had been over 28 days. Tried to contact via email (no phone contact) twice to see where my certificates are. No reply from Sweet DealsBusiness Response
Date: 02/26/2025
Hi *****,
We're sorry to hear that.
We've responded to the ticket that you submitted to our support team today, and we're not finding any previous inquiries from your e-mail address.
According to the Purchase Agreement for this deal it appears that these tickets were being e-mailed, not sent in the mail.
Our response to your ticket also lists the e-mail address for the individual who may be contacted if your tickets have not been received.
If you may need additional assistance, our support team can be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased vouchers. The merchant refused to accept the vouchers. I tried to contact Incentrev but my messages fail to send (I received error messages).Business Response
Date: 02/26/2025
Hi *********,
We're sorry to hear that and apologize for any inconvenience.
We've just reached out to you directly for more information so that we may further assist.
Additionally, our customer support team can always be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *********Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 3 Gift certificates from this business from their Rockin Rewards program. The offer stated that it would be mailed within 7-10 days from purchase. I never received email confirmation on two of them. The other one I did, but never received anything in the mail. My credit card was charged three times for the amounts. When you try to contact them on the website and fill out the complaint form, you get no response. I called the phone number on the bank statement and got a recording that they don't answer calls.Business Response
Date: 02/24/2025
Hi ****,
We're so sorry to hear that. Apologies for any inconvenience.
We're showing that all three (3) orders were placed under different e-mails and have confirmed that the order confirmations were sent to the corresponding e-mail addresses.
We have also just reached out directly to you at ****************************** regarding the orders that were not received, so that we may assist with reissuing those for you.
We look forward to hearing back and further assisting.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint involves a purchase that I made to IncentRev, Incent Rev Sweet Deals, or 50/50 Fridays (aka). Company sells half-off certificates. I purchased mine via 50/50 Fridays website that was advertised on **** radio, ********** WI. On 12/I05/24,, I purchased a Taproom Card to get two flights at 7 different taprooms for $84. ($168 value). Expiration: May 31, 2025. I used my credit card.When I hit the final purchase button; while looking at the computer screen, I noticed that I entered the numerals of my address wrong (one numeral was incorrect). In a panic, I IMMEDIATELY went to the **************************** screen and explained what was done. I never received a reply. I waited until after the stated receive-by date and went to same website screen and stated that I still had not received certificate. No reply. I emailed the company of my error at basically the same time as I placed the order. Also after the error, I made an account on the website with my correct address; for clarification purposes. So disappointed.Business Response
Date: 02/21/2025
Hi *******,
We're sorry to hear this. Please accept our sincere apologies for any inconvenience caused.
Unfortunately, we're not finding any tickets that were submitted to our team under your name or e-mail address.
We have just reached out to your e-mail directly for confirmation on the address for this order, so that we may reissue it to the correct location.
That e-mail is coming from ***************************************** we look forward to hearing back and resolving your issue.
Additionally, our support team can always be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/21/2025
I added 3 more attachments- proofs of purchase.
Also, (important) - check my old email:
*****************************
Business Response
Date: 02/24/2025
Hello *******,
Your reissue request has been submitted!?
Your NEW certificate(s) for Taproom Card will be produced with your name and a unique security code.?They will ship to the address provided in our last communication.
******* ******
***********************
**********, ********
And will be printed and mailed out from our facility within 7-10 business days.?
**Please note that **** implemented service standards for First Class mail on October 1, 2021, which may affect delivery time.
Please be on the lookout for a plain white envelope with the word IncentRev on it.?
Kind regards,?
~Your incentRev Customer Support TeamInitial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sweet Deals Order Confirmation Name: THINLEY DOLMA Order # ********* Purchase Date: 2024-11-28 01:54:46 Item #1 ************* ******* Billing Address:************* **************************************** Item Price: $10.00 Qty: 1 The $1- chick fila gift card I purchased on sweetdeals doesn't work. when I click on the voucher, it is not showing the gift card number and pin number. I need the gift card number and pin number. I tried contacting the business on their website but it is not allowing me to send the email. it says file upload filed so that's why I am here.ThanksBusiness Response
Date: 02/04/2025
Hi Thinley,
We're so sorry to hear that.
The link on your *********** voucher is working on our end.
If you copy and paste the link into your browser it should direct you to the E-gift card, which you may either print and take to a *********** location, or you can show the barista on your smartphone.
We have also just e-mailed you directly with the link as well, and that e-mail was sent from: ************************************************************************
If you may have additional questions or concerns, please contact us at ***************
Kind regards,
Your incentRev Customer Support TeamCustomer Answer
Date: 02/28/2025
Complaint: 22879945
I am rejecting this response because:I purchased the $10 *********** voucher but when I try to redeem it to generate the gift card number and pin number. it says already used. The website to contact the customer service is not working. I need the actual *********** gift card number and the pin number.
Sincerely,
Thinley DolmaBusiness Response
Date: 03/04/2025
Hi Thinley,
Apologies - we have gone ahead and refunded you for order #*********.
It may take up to 3-5 business days for the funds to be available in your account.
We sincerely apologize for any inconvenience this may have caused and hope that you will continue shopping with us!
If you have any questions about this refund, please contact customer support by visiting ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 6, 2024 I ordered two sets of Panera Breads certificates from the Sweet Deals promotion for Panera Bread. The promotion was five $10 certificates for $25. One set was for me and the other was a gift for someone else. As of today, I have not received the items. The order number was ********* and the amount charged was $57.90. Including today, I have emailed a contact form to them on 11/6/24, 12/6/ 24, 12/11/24, and 1/25/25. I have not received a phone call or an email from anyone at the company. On the last three forms submitted, I requested a refund for my purchase. I usually ordered these certificates every time they became available. This experience has changed my mind. I would rather order directly at ************.Business Response
Date: 01/28/2025
Hi ******,
We're sorry to hear that.
We're not finding any tickets that were submitted under your name or e-mail address, unfortunately. Our support team can be reached at ***************
We have just reached out to your e-mail address directly for the confirmed address on the order, so that we may reissue and be sure they are sent to the correct location.
That e-mail was sent from: ************************************************************************
We look forward to hearing back from you so that we may further assist and resolve your issue.
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have replied to the business with the information they requested to reissue the certificates. I have also provided them with copies of the form that were completed notifying them of the issue of non-receipt. It is unfortunate that this step was needed to finally get a response.
Sincerely,
****** ******Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** had me input numbers into ****** for a refund that sent money to a debit card not mine. I stopped all transactions in time so as not to lose money but I believe that is what would hava happened had I not.Business Response
Date: 01/28/2025
Hi ******,
We're sorry to hear that.
We're not seeing any communication found between your e-mail address and our support staff. We also do not use PayPal.
Additionally, our support team can only be reached via ***************
Apologies - It doesn't appear that our staff is who contacted you.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sweet Deals Order Confirmation Name: Thinley Dolma Order # ********* Purchase Date: 2025-01-23 I purchased $10 CHICK FIL * Gift voucher for $7.50. The link to redeem and open the gift card number doesn't open. It also says F*ILED and REDEEMED even though I didn't use it. The sweetdeals website also doesn't allow me to contact customer service and it shows error.What a garbage website that sells expired redeemed gift vouchers. I want a valid gift card code emailed to me plus compensation for the one hour wasted trying to contact them and trying to open the voucher.Business Response
Date: 01/28/2025
Hi Thinley,
We're so sorry to hear that.
The link on your *********** voucher is working on our end.
If you copy and paste the link into your browser it should direct you to the E-gift card, which you may either print and take to a *********** location, or you can show the barista on your smartphone.
We have also just e-mailed you directly with the link as well, and that e-mail was sent from: ************************************************************************
If you may have additional questions or concerns, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased on December 1 discount restaurant certificates in the amount of $86.85 (including sweet deals fees). The amount was charged to me. The certificates were supposed to be mailed to me, but I never received them. I have contacted the company four times in the last month about this matter and have not received any response. I asked them to resend my certificates....nothing. I asked them to call me.....nothing. I asked for refund.....********** the past I have purchased certificates from them and have been very satisfied. However, I have no intention of giving away that much money, and am offended that I have not received any response from them after repeated attempts to directly solve the matter.Business Response
Date: 01/23/2025
Hi *******,
We're sorry to hear that.
Unfortunately, we're not finding any tickets that were submitted under your name or e-mail address.
Our Customer Support Team has just reached out to you via e-mail to ******************* to confirm your mailing address, so that we may have these certificates reissued for you.
If you may need assistance in the future, please be sure to submit a ticket at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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