Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered discount tickets for ****** on ice at the ********** 100s of people couldn't get the code to work. They offered availability for bookings Thursday -Sunday. When I received the voucher I immediately went to the site to order the tickets. Friday -Sunday was "sold out". Then I tried Thursday for 7 pm which is not what I wanted but then the code wouldn't work. Nothing would work. Alot of *** posted about the same problem but eventually they got their tickets. I've emailed them multiple times and told them I just want a refund because the voucher number does not work. All they keep saying is that it's now been fixed. But it hasn't because I can't get any tickets. It's $37 which isn't a big deal but this is a scam ! I attached one of the responses but instead of refunding me they just keep saying the problem is fixed. I've called and they literally do not have customer support

  

  Business Response

  Date: 11/24/2025

  Hi *****,

  Thank you for contacting us and we're sorry to hear that you're having trouble.

  We're seeing that you've submitted several screenshots to our team where your unique code is being entered on the wrong website, unfortunately.

  To redeem, you will need to follow the instructions listed in the "How to Use" portion of your voucher.

  The redemption instructions have also been e-mailed to you directly.  

  If you may need additional assistance, please contact us at ***************

   

  Kind regards,

  Your incentRev Customer Support Team 

   

• Initial Complaint

  Date:10/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased certificates for several restaurants / pubs . I understood that the certificate amounts expired on the date of the certificate but that the purchase amount for the certificate (s) did not expire. On their website, they explain the difference between certificate amounts vs. purchase amounts. In my opinion, they imply that the purchase amount does not expire.. I have 4 - 25 dollar certificate / vouchers that were never used. These certificates can be viewed by using the customer name : ************************

  

  Business Response

  Date: 11/05/2025

  Hi *****,

  Thank you for reaching out to us. 

  We have e-mailed you directly for more information regarding the four certificates that were not utilized.

  Once we have been provided those voucher numbers, we will be able to further assist you.

  As always, if you may need additional assistance, please contact us at ***************

  Kind regards,

  ~Your incentRev Customer Support Team 

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 gift certificate for $25 from this company. The certificate never arrived. I have requested the certificate or a refund no less than 8 times without any reply.

  

  Business Response

  Date: 10/13/2025

  Hello ******,
  

  We're so sorry to hear that!
  Your certificates have been reissued!?
  Your NEW certificate(s) for *********** Fine Desserts will be produced with your name and a unique security code.?They will ship to the address below:
   
  ****** ********
  *************
  *******, ** 14216
   
  And will be printed and mailed out from our facility within 7-10 business days.?
  **Please note that **** implemented service standards for First Class mail on October 1, 2021, which may affect delivery time.
  Please be on the lookout for a plain white envelope with the word IncentRev on it.?
  

  
  Kind regards,
  ~Your incentRev Customer Support Team

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted IncentRev to let them know that one of the businesses that I had purchased $100 in Sweet deal of the week coupons for had gone out of business. Therefore I could not use the coupons and would need to get a refund. They requested a picture of the coupon to be sent to them with "Void" written across it. Once they received this request they contacted me back and stated that I would receive a check in the mail within 10 -12 weeks (which I thought was an extremely long period of time to have to wait). They informed me to let them know if I didn't receive it after that time. I have never received that check and I have been contacting them consistently but they are not responding back. I even had to submit it on another support ticket just to see if they would respond to it. This all started on May 3rd and it is now September and hasn't been resolved yet.

  

  Business Response

  Date: 09/18/2025

  Hi ******, 

  We're so sorry to hear this and we sincerely apologize for any inconvenience this may have caused. 

  Unfortunately, there was an unforeseen glitch that occurred with the processing of your refund check, which resulted in part of your address being cut off.
   
  We have resubmitted the refund check (totaling $56.75) to Accounting for them to mail out to ****** ****** - ***********************************
   
  Please allow up to ***** weeks for delivery of the check.

  Additionally, we have emailed you directly with an exclusive promo code for 30% off any future purchase on products, travel, or local offers (restrictions apply).

  If you may need additional assistance, please contact us at ***************
   
   
  Kind regards,?
  ?~Your incentRev Customer Support Team

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23896432
  
  I am rejecting this response because:  They stated in writing; which is part of the documentation that I sent, confirming that I would receive the entire amount of the coupons which was $100 worth (2 $50 coupons)  When they were purchased it was due to being able to get $100 worth of food which I did not.  Therefore, I should get the entire amount of the coupons.  In addition, the fact that this has been drawn out for over 4 months and me having to contact BBB because they were not responding to me at all during the last couple of months is unacceptable and I should not have to settle for less.  If indeed the reason they are giving about the address is actually true then why didn't they contact me via email and ask for it again.  I am both shocked and appalled at how poorly they have handled all of this.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/22/2025

  Dear ******,
  
  I hope this message finds you well.
  
  Our records indicate that the promotion in question was to spend $25 and receive $50 in value. We were provided with a photograph of two (2) $50 certificates, and the total amount paid for both together was $50. This is the reason you received a total value of $100 in certificates.
  
  Additionally, we extend our sincerest apologies for the unforeseen delay in this process, and please be assured that your feedback will assist us in making improvements for the future.

  We would be most appreciative of the opportunity to assist you again and appreciate you're understanding in this matter.

  If you have any questions or concerns, we invite you to reach out to our support team at ***************
  

  
  Best regards,
  ~Your incentRev Customer Support Team

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23896432
  
  I am rejecting this response because:  As I stated previously; if I was supposed to have gotten $100 in certificates based on the 2 coupons that I ordered than why do I need to settle for just the $50 as a refund and why should I have to wait ***** weeks again to receive the refund.  With the unacceptable customer service that I have received and the amount of time that has gone by alone with the time that I have put into this; in addition to the fact that I was not even getting responses back from this business until I contacted BBB; the very LEAST that I should receive is a far shorter amount of time to get the check and at least a 50% discount on a future order since I lost out on $100 worth of food. 

   

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, September 13, 2025, I tried to redeem a gift certificate for food at ************ and was told that they would not honor the gift certificate and the reason was because they stopped participating in the selling of gift certificates over three (3) years ago and told the vendor (Icentrev) to stop selling them, but the vendor continues to do so without their consent.Upon trying to obtain a refund, initial contact was made with Icentrev and I was requested to furnish the gift certificates with the words Void on them and the date. I complied with their request, but now they are not acknowledging my confirmation email that they received my email so now my refund is in limbo.I purchase gift certificates all the time from this company and this is the first time that Im ever having a problem in redeeming one.

  

  Business Response

  Date: 09/18/2025

  Hi *****,

  We're sorry to hear this. 

  Your order has now been fully refunded, and an email notification has been sent to ****************************** with further details.

  We sincerely apologize for any inconvenience this may have caused.

  If you may need additional assistance, please contact us at ***************

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23891284
  
  I am rejecting this response because:

  Before issuing the refund, no one contacted me to confirm where the refund should go to and they issued it to my credit card that was compromised and I no longer have the credit card.

  Can someone please contact me at ************** so the correct credit card or bank account can be provided.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/22/2025

  Hello *****,?
  

  Apologies for the inconvenience caused to you.
  Banking guidelines dictate that a credit card refund must be processed against the original purchasing card.
  Your financial institution will apply any credits to the account number associated with the credit card (even if the card has since been deactivated or replaced).
  You will need to provide your bank with the last (4) digits of the (inactive) credit card, the amount of the refund, date of refund, and authorization number.
  IncentRev is not responsible for any refunds processed to inactive cards in good faith.
  

  Additionally, further details regarding your refund have just been e-mailed directly to you to provide to your bank.

  If you have any questions or concerns, we invite you to reach out to our support team at ***************
  
  Best regards,
  ~Your incentRev Customer Support Team

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Company refunded my account.

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 12th 2024 I purchased $50 in dinner certificates via the Sweet Deals Wilmington website. The total amount build to my credit card was $57.90 due to shipping and handling. February 7, 2025 the restaurant closed due to bankruptcy. On February 26, 2025 I informed the company that the vendor went out of business and that according to their policy online, I wanted to exchange them for another certificate. There were no suitable substitutes at that time and I was not given a deadline to complete the exchange. The only reply that I received was try to keep it within 30 days. I was not told that the value would not be honored after 30 days. Since there were no suitable substitutes until recently, I did not contact the company again until some similar restaurants were posted. I contacted them again in July and then August ***** resending all of my documentation including correspondence with the company. The last I heard was simply that the certificates expired and could not be exchanged for that reason. They were not expired in February when I initially contacted the company. In the February March correspondence, I was not told to select a restaurant before the expiration date because I was simply told to void the certificates and send pictures of each with VOID written over the certificate, which I did. Bottom line, this is fraud. The company sold gift certificates to a restaurant that filed bankruptcy in less than 3 months and they will not make a suitable exchange nor refund the money.All correspondence between myself and the company Representatives should still be available within their email system and traceable via the order #. I will be happy to resend them should they desire them

  

  Business Response

  Date: 09/02/2025

  Hi *****,

  Thank you for contacting us and we're sorry to hear that.

  This order has been fully refunded due to the merchant closing and your initial contact to us occurring prior to the expiration date listed on your certificates. 

  You should see the funds returned to your account within 5-10 business days, depending on your banking institution. 

  We sincerely apologize for any inconvenience this may have caused.

  Kind regards,

  Your incentRev Customer Support Team 

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mystery box supposed to be worth $75 and it was 4 of the same very cheap necklaces and 2 lip liners and 2 nail polishes. It's not worth the $15.99 I paid. Ok. So i try to submit a refund where my personal heck started. It would not accept the 'ticket'. It just rejected it. I went to the personal assistant that could not help and apparently you NEVER get to speak to a human. They have blatantly ripped my off with no way to contact them to settle the matter. Mystery Box - Get Minimum Of $75 Worth Of Items worth maybe $5. Old make up as well. Order in the app looks like this: Mystery Box - Get Minimum Of $75 Worth Of Items Free Shipping Date of purchase 05/10/2025 11:12:42There's no order number on the invoice and in fact the 'invoice' doesn't display. I use ******************** as my login id, but my email is ******************* I just want my money back and for them to reconsider this box of cheap c*** as worthy anything let alone $75

  

  Business Response

  Date: 05/21/2025

  Hi ****,

  We are so sorry to hear that. 

  We strive to deliver the highest quality products and services, and we sincerely apologize for any shortcomings on our part.

  We have fully refunded your order, and you should see the funds returned to your account within 3-5 business days depending on your banking institution.

  If you may need additional assistance, please contact us at ***************

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 17, 2022 (approx), I purchased a gift certificate for $25.00 (worth $50.00) for JC's *********** located at *************************************************************************** *****. Expiration date was Nov. 17, 2023. The restaurant was undergoing renovations at the time and was due to open after the renovations. Well, it NEVER did! I contacted Sweet Deals last April (2024) and they told me to hang on to them as i can still use them when it opens. Sweet deals also told me that they were going to open. Yesterday, when I contacted Sweet Deals, they refused to refund my money because they said the certificates expired and I never contacted them before the expiration date. My son, who also bought the same offer, requested a refund this past February and they honored it.

  

  Business Response

  Date: 05/07/2025

  Hi *****,

  Thank you for contacting us and we're so sorry to hear this.

  We're showing that a paper check refund was processed on your account today for this offer. 

  We apologize greatly for any inconvenience you may have experienced, and we hope that you will continue shopping with us.

  If you may need additional assistance, please contact us at ***************

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a $50 gift card on March 11 2025. Went to use the card on April 23 2025 and the server at ******* ****** said there was $0.00 on the card.

  

  Business Response

  Date: 04/29/2025

  Hi *****,

  We're sorry to hear that and apologize for any inconvenience you may have experienced. 

  Our records indicate that the merchant directly solved this issue for you and loaded $50 remotely to the card.

  If you may need additional assistance, please contact us at ***************

   

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased discount deals by this company for a third-party business. The terms of the certificates advised that I pay 25$ for a 50$ certificate with the conditions of that they do not expire, and any unused amount will be credited to me for a later date. When I tried to use one the owner of the company advised that he would not return credit on any unused amount, and I have to use it all at once. I then wrote the company that I bought it from, and they advised I should get a lawyer and go after the restaurant. Although I bought the certificate through them. I was even willing to accept a credit from this company for future deals.

  

  Business Response

  Date: 04/17/2025

  Hi *****,

  We sincerely regret to learn of your experience and extend our heartfelt apologies for any inconvenience caused.

  We have processed refunds for all of your unused vouchers for The Lunch Spot, and those vouchers have also been voided.

  You can expect the funds to be returned to your account within 3-5 business days, depending on your banking institution.

  Should you require any further assistance, please feel free to reach out to us at ***************.

   

  Kind regards,

  Your incentRev Customer Support Team 

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish they would have just done this in the first place instead of making me do this. This also concerns me that they do this with other customers that will not take it to this level. 

  Thanks
  
  Sincerely,
  
  ***** ******