Complaints
Customer Complaints Summary
- 98 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a mystery box supposed to be worth $75 and it was 4 of the same very cheap necklaces and 2 lip liners and 2 nail polishes. It's not worth the $15.99 I paid. Ok. So i try to submit a refund where my personal heck started. It would not accept the 'ticket'. It just rejected it. I went to the personal assistant that could not help and apparently you NEVER get to speak to a human. They have blatantly ripped my off with no way to contact them to settle the matter. Mystery Box - Get Minimum Of $75 Worth Of Items worth maybe $5. Old make up as well. Order in the app looks like this: Mystery Box - Get Minimum Of $75 Worth Of Items Free Shipping Date of purchase 05/10/2025 11:12:42There's no order number on the invoice and in fact the 'invoice' doesn't display. I use ******************** as my login id, but my email is ******************* I just want my money back and for them to reconsider this box of cheap c*** as worthy anything let alone $75
Business Response
Date: 05/21/2025
Hi ****,
We are so sorry to hear that.
We strive to deliver the highest quality products and services, and we sincerely apologize for any shortcomings on our part.
We have fully refunded your order, and you should see the funds returned to your account within 3-5 business days depending on your banking institution.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov. 17, 2022 (approx), I purchased a gift certificate for $25.00 (worth $50.00) for JC's *********** located at *************************************************************************** *****. Expiration date was Nov. 17, 2023. The restaurant was undergoing renovations at the time and was due to open after the renovations. Well, it NEVER did! I contacted Sweet Deals last April (2024) and they told me to hang on to them as i can still use them when it opens. Sweet deals also told me that they were going to open. Yesterday, when I contacted Sweet Deals, they refused to refund my money because they said the certificates expired and I never contacted them before the expiration date. My son, who also bought the same offer, requested a refund this past February and they honored it.Business Response
Date: 05/07/2025
Hi *****,
Thank you for contacting us and we're so sorry to hear this.
We're showing that a paper check refund was processed on your account today for this offer.
We apologize greatly for any inconvenience you may have experienced, and we hope that you will continue shopping with us.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a $50 gift card on March 11 2025. Went to use the card on April 23 2025 and the server at ******* ****** said there was $0.00 on the card.Business Response
Date: 04/29/2025
Hi *****,
We're sorry to hear that and apologize for any inconvenience you may have experienced.
Our records indicate that the merchant directly solved this issue for you and loaded $50 remotely to the card.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased discount deals by this company for a third-party business. The terms of the certificates advised that I pay 25$ for a 50$ certificate with the conditions of that they do not expire, and any unused amount will be credited to me for a later date. When I tried to use one the owner of the company advised that he would not return credit on any unused amount, and I have to use it all at once. I then wrote the company that I bought it from, and they advised I should get a lawyer and go after the restaurant. Although I bought the certificate through them. I was even willing to accept a credit from this company for future deals.Business Response
Date: 04/17/2025
Hi *****,
We sincerely regret to learn of your experience and extend our heartfelt apologies for any inconvenience caused.
We have processed refunds for all of your unused vouchers for The Lunch Spot, and those vouchers have also been voided.
You can expect the funds to be returned to your account within 3-5 business days, depending on your banking institution.
Should you require any further assistance, please feel free to reach out to us at ***************.
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish they would have just done this in the first place instead of making me do this. This also concerns me that they do this with other customers that will not take it to this level.Thanks
Sincerely,
***** ******Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DATE OF TRANSATION: 03/30/2023 SWEETDEALS.COM order #********* DISPUTE: the link shared after purchased is not valid ********************************************************** have emailed **************************************** GS, LLC ******************************************* for correspondence to figure out the issue. I paid $49 for a travel deal on Sweetdeals.com and was sent an email with a link to reserve dates and also within the email was given a expiration date of 03/30/2025.This company/LLC is a fraud and scam artist. Buyer beware.Business Response
Date: 03/19/2025
Hi ********,
We're sorry to hear that you're having trouble with the purchased travel deal.
The link to book the *********, Nevada deal is: *********************************************************
That link has been tested, and once it is copied and pasted into your web browser, it directs to the correct landing page for booking the trip.
Additionally, we're showing that this order was placed on 03-30-2023 and the promotional value of the voucher expires 2 years from date of purchase.
If you may need additional assistance, please contact us at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Sunburst Railbike tickets on Jan 31st. Received email confirmation with order number *********. Two tickets total price ******. Was advised would receive certificate in mail within 7-10 days. Had been over 28 days. Tried to contact via email (no phone contact) twice to see where my certificates are. No reply from Sweet DealsBusiness Response
Date: 02/26/2025
Hi *****,
We're sorry to hear that.
We've responded to the ticket that you submitted to our support team today, and we're not finding any previous inquiries from your e-mail address.
According to the Purchase Agreement for this deal it appears that these tickets were being e-mailed, not sent in the mail.
Our response to your ticket also lists the e-mail address for the individual who may be contacted if your tickets have not been received.
If you may need additional assistance, our support team can be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased vouchers. The merchant refused to accept the vouchers. I tried to contact Incentrev but my messages fail to send (I received error messages).Business Response
Date: 02/26/2025
Hi *********,
We're sorry to hear that and apologize for any inconvenience.
We've just reached out to you directly for more information so that we may further assist.
Additionally, our customer support team can always be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *********Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 3 Gift certificates from this business from their Rockin Rewards program. The offer stated that it would be mailed within 7-10 days from purchase. I never received email confirmation on two of them. The other one I did, but never received anything in the mail. My credit card was charged three times for the amounts. When you try to contact them on the website and fill out the complaint form, you get no response. I called the phone number on the bank statement and got a recording that they don't answer calls.Business Response
Date: 02/24/2025
Hi ****,
We're so sorry to hear that. Apologies for any inconvenience.
We're showing that all three (3) orders were placed under different e-mails and have confirmed that the order confirmations were sent to the corresponding e-mail addresses.
We have also just reached out directly to you at ****************************** regarding the orders that were not received, so that we may assist with reissuing those for you.
We look forward to hearing back and further assisting.
Kind regards,
Your incentRev Customer Support Team
Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint involves a purchase that I made to IncentRev, Incent Rev Sweet Deals, or 50/50 Fridays (aka). Company sells half-off certificates. I purchased mine via 50/50 Fridays website that was advertised on **** radio, ********** WI. On 12/I05/24,, I purchased a Taproom Card to get two flights at 7 different taprooms for $84. ($168 value). Expiration: May 31, 2025. I used my credit card.When I hit the final purchase button; while looking at the computer screen, I noticed that I entered the numerals of my address wrong (one numeral was incorrect). In a panic, I IMMEDIATELY went to the **************************** screen and explained what was done. I never received a reply. I waited until after the stated receive-by date and went to same website screen and stated that I still had not received certificate. No reply. I emailed the company of my error at basically the same time as I placed the order. Also after the error, I made an account on the website with my correct address; for clarification purposes. So disappointed.Business Response
Date: 02/21/2025
Hi *******,
We're sorry to hear this. Please accept our sincere apologies for any inconvenience caused.
Unfortunately, we're not finding any tickets that were submitted to our team under your name or e-mail address.
We have just reached out to your e-mail directly for confirmation on the address for this order, so that we may reissue it to the correct location.
That e-mail is coming from ***************************************** we look forward to hearing back and resolving your issue.
Additionally, our support team can always be reached at ***************
Kind regards,
Your incentRev Customer Support Team
Customer Answer
Date: 02/21/2025
I added 3 more attachments- proofs of purchase.
Also, (important) - check my old email:
*****************************
Business Response
Date: 02/24/2025
Hello *******,
Your reissue request has been submitted!?
Your NEW certificate(s) for Taproom Card will be produced with your name and a unique security code.?They will ship to the address provided in our last communication.
******* ******
***********************
**********, ********
And will be printed and mailed out from our facility within 7-10 business days.?
**Please note that **** implemented service standards for First Class mail on October 1, 2021, which may affect delivery time.
Please be on the lookout for a plain white envelope with the word IncentRev on it.?
Kind regards,?
~Your incentRev Customer Support TeamInitial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sweet Deals Order Confirmation Name: THINLEY DOLMA Order # ********* Purchase Date: 2024-11-28 01:54:46 Item #1 ************* ******* Billing Address:************* **************************************** Item Price: $10.00 Qty: 1 The $1- chick fila gift card I purchased on sweetdeals doesn't work. when I click on the voucher, it is not showing the gift card number and pin number. I need the gift card number and pin number. I tried contacting the business on their website but it is not allowing me to send the email. it says file upload filed so that's why I am here.ThanksBusiness Response
Date: 02/04/2025
Hi Thinley,
We're so sorry to hear that.
The link on your *********** voucher is working on our end.
If you copy and paste the link into your browser it should direct you to the E-gift card, which you may either print and take to a *********** location, or you can show the barista on your smartphone.
We have also just e-mailed you directly with the link as well, and that e-mail was sent from: ************************************************************************
If you may have additional questions or concerns, please contact us at ***************
Kind regards,
Your incentRev Customer Support TeamCustomer Answer
Date: 02/28/2025
Complaint: 22879945
I am rejecting this response because:I purchased the $10 *********** voucher but when I try to redeem it to generate the gift card number and pin number. it says already used. The website to contact the customer service is not working. I need the actual *********** gift card number and the pin number.
Sincerely,
Thinley DolmaBusiness Response
Date: 03/04/2025
Hi Thinley,
Apologies - we have gone ahead and refunded you for order #*********.
It may take up to 3-5 business days for the funds to be available in your account.
We sincerely apologize for any inconvenience this may have caused and hope that you will continue shopping with us!
If you have any questions about this refund, please contact customer support by visiting ***************
Kind regards,
Your incentRev Customer Support Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.