Complaints

This profile includes complaints for Inspire Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Inspire Brands has 299 locations, listed below.

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  Inspire Brands

  3 Glenlake Pkwy Atlanta, GA 30328-3584

• 

  Inspire Brands

  1010 Pointe South Pkwy Jonesboro, GA 30238-4324

• 

  Inspire Brands

  3900 Flat Shoals Pkwy Decatur, GA 30034

• 

  Inspire Brands

  812 Dacula Rd Dacula, GA 30019-3185

• 

  Inspire Brands

  125 Barrett Pkwy Ste 106 Marietta, GA 30066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this location on the early morning of July 20, 2023. I placed a mobile order for 2 large hot coffees via the mobile app to pick up in drive thru. When my partner and I drove u to the window, the clerk handed us one hot and one iced coffee. My partner advised the clerk that we ordered 2 hot coffees. The clerk looked at the sticker on the coffee and told my partner to look where it showed an iced coffee. I immediately looked at my order in the app and attempted to show the clerk that it showed 2 hot coffees and he instantly became extremely irate advising me to be quiet in the most hateful way and that he wasnt talking to me. I asked him to not talk to me that way and he said what are you going to do about it and gestured as if he would attack. This is when I started recording on my phone. I asked the clerk to print my receipt and it will show the order but he kept refusing. He started saying I had mental issues and to take it somewhere else and do not come to Dunkin. He proceeded to call me a crazy MotherF*** and continued on a rant of cursing and carrying on and said he didnt care that i was recording him. After over 5 minutes of asking for my receipt he corrected my coffee and we left. I was so disgusted at the way we had been treated so I went on Yelp and ****** to read reviews and to no surprise, I read how other customers experienced similar abuse and even had racial slurs yelled at them. They claimed to have reported it to Dunkin Corporate offices but obviously nothing was done. So I contacted Dunkin in ******** their customer service email, and called. I explained my experience and the dangers of having this person work for them. The clerk was mildly apologetic and said they would send the complaint to the owner who would contact me. I got a canned response from the owner apologizing and end of story, just as I knew would happen since obviously the owners know this is happening and doing nothing

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Buffalo Wild Wings charged my debit card $39.01 on 6/26, yet I was not at the location, nor did I purchase or order anything there. I had not been to the location (****************, **) since early May. They credited my card back the same amount on 6/28. I found this on my account several days after it happened. I called the location, expecting an explanation and spoke with the manager on duty. He indicated a regional or district manager would contact me. That has been weeks ago with no follow up. I Contacted Buffalo Wild Wings via their contact form on website, detailing this incident. They ignored that communication also. I expect an explanation on how my debit card was used by them without me presenting it to them or ordering anything and I expect them to make this right and restore my confidence. Who stole my card number and my money for two days before it was returned?

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment with my experience my friends and I had at the ************** Buffalo Wild Wings on 13 July 2023. Assistant Manager ****'s unprofessional behavior and disrespectful treatment warrant this complaint. Yesterday, we placed a $70 takeout order online and arrived at the restaurant with the intention to take our food and go. Our decision to change to dine in stemmed from two additional friends joining us, who decided they wanted to be with us, eat, and have a good time. We approached a server and politely asked if we could be seated at a table, order drinks, and eat our takeout at the table together with our friends who would also be ordering food. The server agreed to check with the manager. Regrettably, **** denied our request without engaging in a conversation. We insisted on speaking with him directly to discuss the situation, however he promptly dismissed us, claiming that our presence would hinder the earnings of his servers, desprite us being nothing but kind to **** and his servers. Despite our reassurance that we had 2 ************ and would order more food and drinks to give the servers business, **** refused ALL of us service. We lost our appetite and asked him to refund our order that we initially came in to pick up and he agreed.****'s behaviour displayed a disregard for customer satisfaction and contradicted **********************' commitment to exceptional service. It is disheartening that our presence and willingness to support the business were met with such disrespect. We kindly request a thorough investigation into this matter and appropriate action to address ****'s unprofessional conduct. Retraining and guidance should be provided emphasizing the importance of customer service and respectful communication. Thank you, we hope you take this complaint seriously and take steps to ensure this does not happen to anyone else. We trust you will uphold the brand reputation. VIDEO AVAILABLE UPON REQUEST.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order today 07/13/2023 at 6:17pm for delivery on the *** app. I spent a total of $46.97 on this delivery order. Not only was my food OVER an hour late but i was given the COMPLETE WRONG ORDER. I ordered an order of tacos, a cheese curd burger with potato wedges and twenty boneless wings. I ended Up getting a chicken sandwich , 12 bone in wings and a slice of cake. Can i please get help with this ? I have Not been able to reach management at the restaurant. They left me on hold for 30+ minutes at a time.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have placed an online order through buffalo wild wings website for the *********, ** store and had the order canceled after almost an hour. I then receive a message to call the store. The first time it took me 4 call and a trip to the store to finally get a refund. I was also promised a $35 gift card which I was never sent. Today 7/13/23 it happened again. I tried calling the store and after several minutes on hold the store hangs up after a message states that no one is available. I am unable to get a refund or speak to anyone there. This is terrible service and unacceptable to not automatically issue a refund when they cancel an order.

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arby's advertised that if you utilized their "app" you could purchase 5 regular roast sandwiches for $5. The "app" worked to order the food, however when you went to pay for your order, the "app" would not respond. This was not an issue with just my phone, all 7 of us tried to make the same order using different phones and none of us could, all of us experienced the same exact problem.

  Business Response

  Date: 08/01/2023

  Emailed apology to guest as the app was overloaded due to popularity of offer. Asked guest if continuing to get error messages when payment put in for order.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20267219
  
  I am rejecting this response because:  Response is ineffective.  Tried the app again, same experience.  They need to do something to correct the issue, other than to have me send them error codes as I experience failures with the app.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2023, I visited a Dunkin Donut shop across the street from ***************** in Flushing, ** and was pleasantly surprised. The service was excellent, the size of the location was perfect, and my experience was positive. I took to the survey because I wanted to say how good the staff was-- I did the extended survey because the staff was so pleasant and the atmosphere was excellent for what I needed-- given the location of the shop. My screen flashed survey complete, but I did not get my donut code in my email or it was lost in email land. I contacted DD via email and have been on a wild goose chase since. At this time-- I don't want the donut-- I just want the company to be aware that their phone system and email communications ARE HORRIBLE. The emails repeat the same thing-- for me to confirm I did the correct survey and look at SPAM. When I call -- a robot speaks and tells me that I will be on hold for less than 1 minute-- this is usually a 3 minute wait and when I explain the situation-- I am transferred and put on hold indefinitely and then disconnected. Again-- I don't want anything, BUT an acknowledgment that the survey incentive is really not there and that their communication system is very very poor. My case number with DD is Case #******** - Dunkin' [ ref:_00Df44mQE5._5002T1QnNZH:ref ]. Thank you BBB for helping consumers. Again-- I am just requesting acknowledgement because I was not getting anywhere via phone, email or chatbot. Thank you

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on the *** app back on May 9th.Store ordered from was ******************************************************Order had an issue and didnt go through. Tried 2X. After the 3rd attempt it went through but debit card was charged 3x in the amount of $47.31. Noticed this the next day and notified the store for them to refund the 2 extra charges. Manager took the info and said it would be refunded by the district manager since the store could not do it. and it would take a few days. After a couple weeks passed we called back. It was then sent to the district manager again for processing. At this time the restaurant sent us gift cards for our trouble but said the refund was still coming. Fast forward a few more weeks and visited the store in person to use the gift cards and check on our refund. We left our information for the 3rd time and were offered a small discount on our food as an apology for our trouble and once again promised it would be sent to the district manager for processing. All in all its been 2 months since the issue and no refund has been processed. Gift cards are appreciated, but the full refund back to the original payment method should not be this hard. Corporate was reached out to on ******** and they keep pushing it back on the store. When the store says they cant process refunds. Tired of being lied to. Just want my $94.62 back.

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up to my recent bad order at your ***********, ** location 6/16/23. I ordered honey bbq and was given hot wings. I am deaf and the store is not being helpful because as ive told them I am unable to call them because im deaf and im not in a position to visit the store right now. I have politely asked for them to provide gift card or gift certificate to replace the ********** requesting the district manager to step in and make this right.

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was incorrect. I did not get what I paid for. This is the second issue I have had using the app. I was advised on previous billing error they allege that a credit was issued to my account and I never received