ComplaintsforInspire Brands
Restaurants
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Noticed in march that my rewards account was not working property. I assumed the application had a malfunction or glitch. Visited a location and asked the manager if he had any idea why my account was not working and he told me to contact support. I attempted to call several time without success so I sent an email that received a response to contact the store manager at 0299. It didnt explain contact information so I googled it and discover the location was in *************. I called and spoke with **** and he apologized that this happens often and he will email them immediately to have my account reactivated. His best excuse for the issue was my account was flagged for fraudulent activity. I had not seen any alerts for fraudulent activity or email. He copied me on the email sent to support and I waited patiently but my account never changed. I emailed support for updates and they responded they are waiting for a response from Gabe. I have called several time and have sent several emails to Gabe and still have not received a response. The motive to me is unclear why my account is not working. I would like this cleared up so I can begin visits your locations and acquiring my rewards. Please respond with actions to solve the issue.Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been working with support for a few weeks now. I am not able to check out using my credit card through my sonic app. I am not sure if my credit card was blocked from your system or what is going on. I need someone in corporate to help me get this fixed.Initial Complaint
04/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Thurs 9 April 2024, I ordered Buffalo Wild Wings buy 1 get 1 half off as I've done almost every week the past 4 years. I've been ordering Thurs wings since they were buy 1 get 1 free before it changed to 1/2 off & since veggies were automatically included before it changed to "Available upon request," as listed on the menu. Usually we order pickup via online where you check the box to have veggies included. There is never an additional charge for veggies. Today the online website was inoperative so we called in & the employee said it's $1 extra per veggie. We usually get 4 orders (2 full price & 2 half off) so we have paid for 4 veggies. In recent months, they've often not given all 4 veggies until we say to at pickup.At pickup I asked for veggies & was told it's an extra *********** says so on the menu & asked if I want to speak to her manager. I said I've been ordering wings here for over 4 years, so yes I'll talk to him. The manager came out & the employee was very rude to me holding up the menu saying it says on the menu & wouldn't let me talk & explain the menu states "Available upon request" which means no additional charge, unlike bacon which has an additional charge listed next to it. She was so rude the manager said, "Hey what are you doing, get back in the kitchen now." He got me only 1 veggie as a gesture of good will. ****** discussed & he kept saying his register payment system adds the *********** changed recently. I asked when it changed & he didn't answer. I said I've gotten veggies every time so he said then they've been incorrectly giving you veggies for free. He kept saying the system charges ****** kept saying either way, the menu does not have a charge. This is false advertising. She came out again & was rude again & he sent her back to the kitchen again.They are ripping-off customers & forcing them to take it or leave it. I want appropriate compensation, a full ************ ******* this issue will not happen again to me or anyone else.Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to Sonic @ ******************************************************************** at about 2:00 P.M. on 3/26/24 and asked to buy a "#2 Sonic Cheeseburger with purchase of same" in accordance with the coupon attached to this complaint. The waitress took the coupon inside and returned saying the manager would only honor the #1 Cheeseburger with the purchase of same. My expectation is that the Sonic Restaurant honor the coupon and allow me to purchase a "#2 sonic Cheeseburger with purchase of same "which is legitimate and publicly published.Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Arby's has made a false advertisement about "free delivery". Arby's then illegally charged $2.50 for delivery by writing the words "service fee" next to the $2.50 charge that is part of the delivery fee that is not charged to pick up orders online nor to orders at the counter. Arby's then failed to actually give me any food to eat after ordering and paying for food to eat. Arby's then listed the email for "urgent and immediate issues", such as wallet left in restaurant, physical attack occuring in a restaurant, or the fact that no food has been handed to me one entire hour after "expected order arrival time". Arby's then has made no reply whatsoever to the email of "urgent matters", an entire week or longer after the email was sent that requires a reply within 5 minutes, which is indicated by the "special" email address for "urgent matters".Initial Complaint
04/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Good afternoon, I am writing about the continued failures of the Arbys corporation. Since moving to ****** a decade ago, both ****** locations have closed, and recently, the ********* location closed, all pointing to Arbys inability to provide good food and good service. Today, I attempted to sign up for the reward program, because this month as a member, you get 4 free sandwiches. After completing registration, I got an error message. I was asked to sign up again, I did, and got the same error. I them used the site to get a phone number, called that number and got outsources support where the person struggled to command the English language. After collecting my personal information, nothing was done to resolve my issue. Nearly an hour of my time was taken with no resolve. I made clear the issue was the website and not my ability to navigate. As a Network Engineer, I can tell when a system is struggling to process information or has bad coding. I want to also note for the people at Arby's this is not my 1st, 2nd, or 3rd experience that was avoidable and inexcusable and if they keep records, they will know who I am. I am requesting either 4 free food vouchers or an Arby's giftcard for $40 to offset this waste of time and failure to compensate my efforts to become a rewards member. You should not have a public facing web portal if you don't have the infrastructure to test and ensure it's optimized and able to handle surges in traffic.Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/1/24 I placed an online order at Sonic. They had an offer on their app where you buy a garlic cheeseburger and get a free medium shake. On the screen after selecting which shake I wanted it showed my price which had the discount for the shake. Went to the next screen to pay and hit submit. Upon arriving at the stall to notify them I was there I noticed it billed me for the hamburger and shake. I let the store know about the error and was told I had to call the number on the app. Called that number and was told he could give me a free shake on my app or mail me a $5 gift card. Told him I just wanted it made right and to refund my card for their error. Then was told I they can't do that and I would have to wait for a manager to call me. It's only $5 but how many other people have they done this too? Pretty unethical to hold someones money when you make a mistake.Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
0n 3/9 I placed a order: *************, ticket # ***** through company's app to be picked up at ******, ** location. App indicated I should report the stall I was parked at and someone would bring out my order. The stalls appeared to be working at the menus were on. After sending my location via the app I waited, and waited until, after 20 mins I joined the drive thru as the location's doors were all locked. Upon giving my information I was told they did not have any order in my name. Upon driving to the teller my order magically was ready. I was told they do not use the stalls yet they do not post signs nor indicate this via their app. I reached out through their app and was told they would send a coupon for a small drink even though i request a full refund. The company never responded.Customer response
03/12/2024
Business address:
*****************************************************. 13214
corporate address:
*************************************************************
Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Food was disgusting and was not able to eat, called the corporate line but they do not help. They promise refunds onto the app but they do not follow through. They promise escalations and calls from management but they do not follow though. They ask for tons of data but it leads to no responses or follow through.Initial Complaint
03/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Saturday, March 2, 2024 at approximately 12:15pm my wife and I entered Buffalo Wild Wings located at ************************************************************************. The restaurant was almost completely empty. My wife retired from the Army after 22 years and is VA diagnosed with severe service connected PTSD. She has a miniature poodle which has been certified by medical personnel to aid in reacting to anxiety brought on by routine activity. The staff at the Buffalo Wild Wings immediately refused to allow us to have a table. The manager identified as ******************* came out from the back and told my wife that the *** does not recognize PTSD as a disability and we would not be allowed to eat at the restaurant with my wifes dog. My wife and I stepped outside, as my wife was incredibly saddened and upset. I returned to speak to ******. I read ****** information on the ***** Secretary of States website referencing PTSD and service animals. ****** began to lecture me again that PTSD is not a disability. Instead of remaining on scene and becoming confrontational with ******, I collected his business card and left. I believe that the offensive manner in which ****** was so dismissive of my wife and those who suffer from PTSD in general was incredibly unprofessional and also violated State and Federal laws. Is this the policy of Corporate Headquarters for Buffalo Wild Wings and does Buffalo Wild Wings believe in a culture where Veterans with PTSD should be treated in this manner? Does Buffalo Wild Wings agree with a manager at one of their stores who represents their brand when he says that PTSD is not a valid disability?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
174 total complaints in the last 3 years.
62 complaints closed in the last 12 months.