ComplaintsforInspire Brands
Restaurants
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Food was disgusting and was not able to eat, called the corporate line but they do not help. They promise refunds onto the app but they do not follow through. They promise escalations and calls from management but they do not follow though. They ask for tons of data but it leads to no responses or follow through.Initial Complaint
03/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Saturday, March 2, 2024 at approximately 12:15pm my wife and I entered Buffalo Wild Wings located at ************************************************************************. The restaurant was almost completely empty. My wife retired from the Army after 22 years and is VA diagnosed with severe service connected PTSD. She has a miniature poodle which has been certified by medical personnel to aid in reacting to anxiety brought on by routine activity. The staff at the Buffalo Wild Wings immediately refused to allow us to have a table. The manager identified as ******************* came out from the back and told my wife that the *** does not recognize PTSD as a disability and we would not be allowed to eat at the restaurant with my wifes dog. My wife and I stepped outside, as my wife was incredibly saddened and upset. I returned to speak to ******. I read ****** information on the ***** Secretary of States website referencing PTSD and service animals. ****** began to lecture me again that PTSD is not a disability. Instead of remaining on scene and becoming confrontational with ******, I collected his business card and left. I believe that the offensive manner in which ****** was so dismissive of my wife and those who suffer from PTSD in general was incredibly unprofessional and also violated State and Federal laws. Is this the policy of Corporate Headquarters for Buffalo Wild Wings and does Buffalo Wild Wings believe in a culture where Veterans with PTSD should be treated in this manner? Does Buffalo Wild Wings agree with a manager at one of their stores who represents their brand when he says that PTSD is not a valid disability?Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 28, I accidentally left a $50 tip on the Sonic APP at the Sonic Drive In on 1001 ******. They were so kind to inform me of my mistake and told me to contact customer support. I called before I even left the Sonic on that day, January 28. They informed me that I would be receiving a refund within 7-10 business days. 10 business days roll around, I call back on 2/7/24. . They tell me the same thing. I informed them that it has already been that long. They tell me that they will escalate it and to hear from a manager about. I waited and called back on 2/8. They tell me the same thing again.I informed them that I would like to talk to their manager there. They said there was not one there, and they would escalate it again. They called me back and told me a manager would call me back.No response.I call back on 2/14. I am told the same thing. No manager is available, and they would escalate things and that a manager would call me back. I ask to speak with their boss. They say there is not one there. I said that I would wait until they got their boss on the phone, so I can speak to them. They have no boss there. So you are telling me they are working all there and have no oversight.??So I try to call the Sonic office in *************. They cannot help me and send me the number to Corporate headquarters. I have left messages and still no one alls me back. I just want my $50 back.Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Visited Buffalo wild wings on 12/26/23 and became ill.12/26 ****- took report, said gm would call me. Says gm had to process refund and do discard of our food.12/27 gm ******* called me. Submitted report to *************. Says only **** could refund.01/08 I called ******* about no answer or refund yet. Said she emailed **** again.01/11 *******-Guest relations. No report for my number. Field leadership team for refund. She will make note.01/12 Submitted BBB complaint. Received letter from **** pretty much saying feel better and its not their fault. Said give her 3 days and she would call back. Its been 26 days and no call back and no refund.Initial Complaint
02/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Completed purchase indicated in screenshot #2 for a FREE ENTREE but was not rewarded. Wrote to Sonic requesting resolution and, in screenshot #1, was insultingly rebuked and told to use an existing reward instead. A reward for free tater tots with PURCHASE of an entree!Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb. 3, 2024, I placed an order with this store. The order was placed before 6:00 pm and was to be ready around 6:20. When I arrived at the store, they have a large board that displays orders that are ready and orders that are being prepared. My name or order was no where on the board. I asked an employee about my order and she stated that they had it but it people had been waiting over an hour to receive their orders. I asked her to check to see how long until my order would be ready. She stated that it would be over an hour. I then said that I wanted to cancel my order and wanted my money returned. She stated that she could not return my money because there was not a manager to do my refund. She then said that if I returned the next day a manager would be there to give me my refund. We returned the next afternoon asking for our refund. The manager then said that they could not give a refund because their system was not set up yet. It would be a couple days, but once they had the refund done they would call us. We never received a call and so we went back in a few days later. The manager there knew nothing about our refund and there was no information around. We asked for our refund. She said she was too busy and would do the refund on Monday or Tuesday and get back to us. We still have not received our refund and have not received a phone call from the store.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Sonic last weekend at the **************** location and ordered a meal through the app. The app double charged my bank account. I called the establishment and they said they are unable to give me a refund for additional charge or offer any compensation. I called my bank, and I am unable to dispute the charge without shutting down my bank accounts. I am looking for a refund or compensation.Initial Complaint
02/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 2/4/24 I went to Sonic Drive In located at ***********************************************************************************. I had placed an order using the app for pick-up. The order included a milkshake and a blast. I didnt receive either item due to the ice cream machine being down and the store told me they couldnt refund me since I ordered through the app and told me to contact customer support. Customer support didnt offer me a refund, instead they offered me a coupon that would require another purchase. I wouldnt get any money back for my missing items, and would have to spend more money.Initial Complaint
02/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Good Evening Sonic Executives,I hope this email finds you doing well. On December 20, 2023 I placed an Order on the Sonic App and let me reiterate I have placed multiple orders in the past and this is the first time for this issue. So I placed my order on the Sonic App and my local did not receive the order. So I pressed help on the Sonic App and spoke to the **************** Team and they gave me a Claim # ************ for the amount $18.08 and told me I must wait 7 business days for the money to return to my account. This is Day 14 and still no refund. I called on Jan 4, **** only for the representative to tell me another 7 days. Then she hung up the phone on me. All I'm asking is a refund for what I spent and didn't receive.Also I have never seen so much disrespect out of the *************** ***** store manager towards my wife when she ask the question. The manager used profanity towards my wife, this is unacceptable behavior from your management team to treat a customer with the up most disrespect. I feel SONIC has stolen my money and refuses to refund me what was taken from **** hope to hear back from an executive team member as soon as possible.Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like them to go back where I can get to my personal Buffalo Wild Wings site without having to have a cell phone, but a landline like I have used before. Being 76 on a fixed and most of my family gone I do not need a cell phone.
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Customer Complaints Summary
173 total complaints in the last 3 years.
63 complaints closed in the last 12 months.