Hello Sonic Headquarters, I am from the OKC metro area and just moved to Washington, Missouri. Two times now I've waited 15 mins for someone to take my order. 1st time in October 2020: waited another 20 minutes and then someone walked to my car and took my order and she apologized and said "the order taker doesn't work." I asked, "Why is there no sign?" She said, "We aren't. Allowed to put a sign on it." I said, "Sooo your management or owner would rather we sit here for 20 minutes without placing an order?" She just apologized again.  2nd time: Sitting at the order taker to the left of number 10 with no one coming (never got the exact number). I finally got out of my car and asked a carhop I believe his name was Andrew (wearing a blue and white check button-down shirt and black pants) Who is a manager or assistant manager.  "does this order taker not work?" He said, "no. It doesn't." I said, "why's there no sign?" We aren't allowed to put an out-of-order sign." I said, "that's ridiculous. How do I give my order? Is someone coming to take my order?" He said, "no. Just move to one that works." He gestured to which ones don't work. I couldn't tell where he was pointing. I informed him that I'll report this to headquarters in OKC. He didn't care. I asked him if the stall to the right of me worked and he said, "yes."I moved to another one and the pic I took shows the order taker sign that's out of order so I cannot see the order. He then asked me to see the screen. However the Number 10 says crash dump so he read the order to me. Andrew got it right. I waited 20 minutes for my order. Took the order in my car. It was the Wrong order then the car hop took the order back and brought it to another car. (Isn't there new rules about the sanitariness of that now?) Then I waited another five minutes and another carhop (name started with an A) brought me my order of two footlong hot dogs with mustard, a large lemonade, and a bag of ice. This woman carhop is who told me the original man was Andrew a manager. You'd think after all this I'd get a free meal? Nope!  Driving away I saw Andrew in the back and took a shot of him on the phone. Wearing black pants and smoking.  This Sonic is not in good working order. It is unsanitary, and the manager whether an assistant or general manager is unprofessional.  Just moved here from Oklahoma.  ***** of Washington, Missouri