Reviews
This profile includes reviews for Arrow Exterminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 25 Customer Reviews
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Review fromAngele W
Date: 02/03/2025
1 starCame out to do a real estate inspection 1/28/25 wrote up statement saying active. Hammer s**** driver holes in my wood door frame I called to get second opinion was told there was previous activity which seems to be quite old. No active as of now 2/3/25 The buyers received the report back from Arrow Exterminator with Active Status. So the buyers dropped out of the sell. Arrow did a poor inspection gave false information and hindered the sell of our home. I have health serious problems and have been trying to go back to my home state for a year and Arrow Exterminator hindered that by giving the buyers false information which caused them to drop the contract. I would not recommend this company to anyone at all
Arrow Exterminators, Inc.
Date: 02/25/2025
We were hired by the buyer to complete a Wood Infestation Report. During our inspection, we found evidence of termite activity with no signs that the home had been previously treated. We issued an active report for subterranean termites along with a proposal for treatment.The homeowner (Seller) called the North ******* ************** extremely upset as another company stated there were no live termites at the time of their inspection. The seller insisted that we revise our inspection report to indicate no termite activity found. We reviewed our inspection and findings with the seller in detail and explained that we would not revise our inspection report.Review fromRobert S
Date: 01/30/2025
1 starNot somebody I want on my property. Thieves, beware. Came to my house and pulled up all my stations that belong to DA. When I told them I was told to make appointment to discussArrow Exterminators, Inc.
Date: 02/05/2025
I believe this customer is mistaking us for an "********************" company that operates in his area.We do not operate in *********** or ********* under our Arrow Exterminators Brand. We operate under Stark Exterminators Brand. I have also checked our customer data base and we do not have a *** ********* or that email address.I would be happy to discuss this with Mr. ********** He can reach me anytime on my cell at ************ or my e-mail ********************************* Thank you,**** ******* VP of Corporate OperationsReview fromHenry A
Date: 10/15/2024
1 starTrying to force a bill of a service I didnt want on me. Called multiple times after the first service that I would be canceling going forward. They showed up and still went on the do pest control and now they want me to payArrow Exterminators, Inc.
Date: 10/22/2024
This complaint has been resolved to the customers satisfaction. Thank youReview fromKim C
Date: 08/21/2024
1 starScammers. Tried selling a 6000$ product for a exterminator issue that did not exist. Be weary.Arrow Exterminators, Inc.
Date: 08/23/2024
I am reaching out to ******************** for more information on the proposal she received and will post a response once I can review.Arrow Exterminators, Inc.
Date: 08/25/2024
I have communicated with ******************** that the complaint filed is not with our company. We operate under the Brand of Hughes Exterminators in **********. NOT as Arrow. Therefore, her complaint is with the "Arrow" that operates in that market. That company has no affiliation with us. I hope that Ms. ********** issue is resolved and she will be kind enough to remove the complaint from our company.Review fromYen H
Date: 06/08/2024
1 starThis company took advantage of us when theres no adult at home, they came and installed something in February (we dont care much about what they used) and sent us a bill now, demanding for payment. We sent back the invoice told them that we didnt order the service. Yesterday they came back walking around our house. We asked what they want but they didnt saying anything. We were about to call the cops but they left. This morning we noticed theres 15 emptied holes around the house.Please DO NOT DO BUSINESS WITH ARROW. These people are rude and full of scams. Also watch out for the invoices, especially those first time buyers. This company will take advantage of you.Arrow, what do you have to say for yourself???Review frombarb s
Date: 06/08/2024
1 starthey dont run a proffesional buisness i wasnt able to contact him cause phone was all he had the number no other contact i have the number ************ call me all day long the buisness is aegiss pest control he now is in ******* working for arrow exterminators is the number of the buisness people count on a buisness to do a ******** dont he is listed on 4 to 5 sites i had to get help to find him ithink he shouldnt own or list a buisnesshe needs to asap remove those sites and the phone number he has alot people looking for him sounds like you guys have alota complaints also so get it done ASAPArrow Exterminators, Inc.
Date: 06/09/2024
I am sorry for your difficulty. However, Arrow Exterminators does not operate in your area. There may be an Arrow that does operate in *******. But it is not us. Good luck on your search.Review fromJason M
Date: 05/07/2024
2 starsThis is NOT a review of their service or techs, just their billing / marketing department. We had Arrow apply a termite treatment three years ago and got a warranty with it. They've been sending us letters recently to get a new treatment in order to keep the guarantee valid. We ignored them because money's tight right now. Then they sent us a bill for $160. I called in today and was told that it's not a bill, it's a reminder re: guarantee. I'm sure there's fine print in there saying "this is not a bill" but it looked like a bill and anyone not paying attention might have just paid it. It may be unintentionally shady, but it's shady nonetheless.Buyer beware.Review fromRamesh K
Date: 05/06/2024
1 starI looks like individual person doing his own than like business. Today the person supposed to come do the service Im my home between 12 and 1 oclock, no one came we called the arrow exterminator company in **************** and we were told buy the person who picked up the phone told me each technician will have his own load and I have to call him and discuss with him, I never heard anything like this. What do the people at their office do and I asked about it and asked her name and corporate phon number she said some and numbers she did not give her name and hung up. Same kind of response from a person at corporate office. This company does not deserve what they they their company say they stand for ThanksArrow Exterminators, Inc.
Date: 05/28/2024
I am sorry for your experience. All of our service centers have access to our service professionals' schedules. We should have contacted the technician so that we could find out why he had not kept his appointment and directed him to your location or reschedule immediately. If you would like to discuss further, please feel free to reach out to me at (cellular)************. I will follow up with the service center as well. Thank you, ***********************Review fromDwayne H
Date: 04/21/2024
4 starsI have read many negative reviews on arrow and would like to commend on my service technician. His name is ********************* he is always courteous and very professional when he sprays my home and answers any questions and gives good feedback on what he does. I have been using arrow exterminator for many years and have always had good service.Arrow Exterminators, Inc.
Date: 04/22/2024
We are so happy that you are pleased with our service and your Service Professional *********************. We will definitely recognize **** for his service.If we can do anything else for you, please do not hesitate to give us a call. Thank you,*********************** VP Corporate Operations *********************************Review fromBuddy K
Date: 10/20/2023
5 starsMy Mother is ***********************************, shes set to retire at the end of this December 2023. Please tell me that after giving her life and heart for this company and Naders pest control, that shes going to be recognized for one the most amazing employees ever to be employed with you. She goes to sleep at night thinking of how she can make things better for the company, and wakes up every morning putting her thoughts to work. Shes been with ********************* since the beginning of Naders and the two of them worked alongside of each other even before Naders was born. Im just her son and have absolutely no power over anyone at Arrow, but I truly believe her devotion and commitment towards her job is second to none. Please make her feel as shes one of the most important people youve ever had on your team. Thank you for reading and please let me know what your thoughts may be about what *** asked. ***** at your *********** office can let me know if you received my request. Thanks again.Arrow Exterminators, Inc.
Date: 10/30/2023
*****,I work in *******, however I know ******** well. I am going to send this email to the SVP's in *******. I have no doubt that they already have something planned as we at Arrow/Naders celebrate our employees at every opportunity.
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