Complaints

This profile includes complaints for Arrow Exterminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arrow Exterminators, Inc.

  8613 Roswell Rd Bldg 4 Atlanta, GA 30350-1827

  
• 

  Arrow Exterminators

  4144 Us Highway 380 Decatur, TX 76234-4702

• 

  Arrow Exterminators

  206 Warren Ave Americus, GA 31709

• 

  Arrow Exterminators

  PO Box 820772 Fort Worth, TX 76182-0772

• 

  Arrow Exterminators

  PO Box 7973 Columbus, GA 31908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being overcharged for an annual service payment that I canceled.

  

  Business Response

  Date: 06/23/2025

  I enjoyed the conversation I had with **** today. We are picking up his removed bait stations tomorrow and he will not be charged $250 for his yearly Sentricon renewal for 2025 as he went with another company. We will also be cancelling his pest and mosquito service as his new vendor will be doing Termite, Pest Control and Mosquito for him. I received some good feedback from **** and will coach our team on some of the feedback he provided to me. **** has my cell and can contact me at any time.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you, ****! Much appreciated!!

  And thank you, BBB. Once again, great service begets great outcome!

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Arrow Exterminators regarding an unauthorized service performed at my home, followed by an unjustified invoice and ongoing attempts to collect ********** March 2025, Arrow Exterminators performed a service at my residence that I did not schedule, authorize, or agree to. Upon contacting the company to dispute the charge, they referred to a 2022 agreement, claiming that if they cannot reach the customer, they are permitted to perform services anyway. However, this reasoning is invalid, as I was sent a new service agreement in 2024 via emailwhich I never signed. As such, any automatic renewal of services is not legally or contractually binding without my consent.This is not the first time this issue has occurred. In 2024, Arrow performed a similar unauthorized service and acknowledged their error, stating that they would have the technician obtain a signed agreement moving forward. However, this was never done. Despite multiple email communications from me reiterating that I did not authorize the service and have no updated agreement on file, the company continues to send me invoices and insists I am responsible for payment.Additionally, I have previously informed Arrow Exterminators that I only want both inside and outside services performed during any scheduled visit. The unauthorized service they performed did not meet these preferences, further confirming that it was not something I agreed to.Given the above facts* I did not authorize the service performed in 2025.I did not sign the updated agreement sent to me.The company previously acknowledged their mistake in a similar incident.I communicated my preferred service method (inside and outside only).The company continues to bill me unjustly despite clear communication.I am requesting the following resolution: Immediate cancellation of the outstanding invoice & no further billing will occur without a valid signed agreement.

  

  Business Response

  Date: 06/12/2025

  I have reached out to address the concerns raised by this customer, whose satisfaction is very important to us as a company. We were contracted to provide pest control services, and after reviewing the situation, I have made the decision to waive the customers remaining balance in the hopes that this will resolve any misunderstanding and demonstrate our commitment to excellent customer care.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrow Exterminators is mailing me invoices to my primary residence, a house I purchased about 6 months ago. The invoices appear legitimate except I have no agreement with them, nor have I ever done any business with them or had a prior agreement with them. Somehow they got my name and address. They have issued me a customer number, as well. The business needs to issue a letter stating there is no existing agreement between us then discontinue all ***************** not call

  

  Business Response

  Date: 04/22/2025

  The renewal notice the customer is receiving is from a Wildlife Guarantee that was purchased from the previous homeowner on 5/9/2019;it is a transferable warranty to new homeowners to protect their home against unwanted critters year after year. It is an elective renewable service that Arrow Exterminators offers the customer after the completion of Wildlife Exclusion. Service Center Manager emailed the customer in response to this complaint, asking him to give us a call so we can go over the guarantee to keep protecting the home. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23209569
  
  I am rejecting this response because:
  

  Arrow sent me a bill for a service I never requested. I have never been a customer of ********************. ******************** has not addressed their dishonest practice of sending bills to non-customers.

  And their response is for me to call them so I can talk about my options? 
  

  Arrow please re-read the complaint and request for action. I am not wasting my time on the phone with you by giving you the opportunity to sell to me  

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/23/2025

  Mr. ****,

  Per your request, you are not a customer nor have been.  You have no balance with our company and any communication will be stopped.

  However, the person you bought the home from was a customer.  ************ transfer to the subsequent homeowner at no charge.  As the manager stated, annual renewal is optional.  You choose not to continue so you do not pay off the statement notice that we sent.  Account is closed.

  Thank you,

   

  **** *******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months ago an Arrow exterminator from their ******, GA office came to my house stating he was here to continue doing the termite service that the previous owners had. I said absolutely not. He tried to put pressure on me to do it stating it was a transferable bond and so it transfers to me. I told him I dont care who his previous customer was I am not interested. I told him Im not paying for anything. He said the previous owner paid for it. I still said no. He was pushy and rude but finally left.Then comes exterminator 2. He was much nicer but again I let him know I was not interested in his services. He said the previous owner already paid so can he add termite pesticide. He said if I am interested I can call the office and set up my account. Again I said no, not interested.Then today i get a bill from Arrow for $304. I called the office and spoke with Carrise. She told me the termite bond on my house rolls over to me. She said she had to get my customer information from the tax office. She assured me that that the previous owner paid for the recent termite visit. She said she sent a couple of letters to my house. I told her I had already spoken to her 2 exterminators that came to my house informing them I do not want their services. She said they did not let her know. I told her that is an issue within her company.On the bill she sent me it says if you are the new homeowner call the local office to complete the warranty process. Since I was not interested I never called. This fraudulent bill is due by 5/2025. I want a written statement confirming i do not owe them any money, I am not a customer and I am not interested in their warranty or any services they offer,

  

  Business Response

  Date: 03/13/2025

  Letter mailed out 03/13/2025 stating account has been cancelled. Removal of stations will be between 03/142025 and 03/18/2025.

   

  ******* J. ********

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ove Her I called my exterminator due to noise in attic they have sealed the builders gap 3 times. They stated I had squirrels or rodents but have found nothing and Im still hearing the noise and you ca see in the video something kicking upwards. However since **** said nothings there I had people come out one not going up and 2 saying I can call for a year and they will come. Now ***** sent me an email and said they will only come out if I see dropping and they are well aware that Ive never been up there. I need assistance

  

  Business Response

  Date: 02/27/2025

  We were contacted the middle of November 2024 to inspect Mrs. ********** home for possible wildlife activity.  At the inspection, we were informed that she was hearing noises at various parts of the attic.  The attic showed signs of wildlife activity, such as trails in the insulation and droppings at various locations.  We recommended a wildlife exclusion of the home to seal up any entry points and to then trap/remove any existing wildlife that might have been inside the home.  Mrs. ******** agreed to the service.  The initial service was completed on 11/21/2024. We performed follow up visits on 11/22, 11/27, and 12/6.  The last 2 visits were completed by our Service Manager, **** ********.  During the visit of 11/27 he also performed a quality control service in which he went over the work that was done to see if there was anything more that needed to be done as the customer was still hearing noises. Nothing was caught in the traps during any of the 3 visits. On 12/13 we performed our 4th follow up visit, which is usually the end of the service appointments unless we are still having activity.  On that date, Mrs. ******** reached out to express that she was not happy that she was still hearing noises.  She spoke with the ************** Manager ****** *****. He scheduled some additional appointments for us to monitor the traps. Due to weather the appointment scheduled for 12/20 had to be cancelled.  ****** and **** went out on 12/23.  Again, there were no physical signs of new activity and nothing caught in the traps.  On 12/26 Mrs. ******** called into corporate asking to elevate her concerns.  I received the information and reached out to her that day. We were able to talk on December 30th.  During that conversation, I let her know that we had not seen anything to physically identify current activity, other than the noises she was hearing.  I did let her know that there are many reasons why noises would happen in a home that are not related to wildlife, but we still had some due diligence we needed to complete before determining if that was the situation.  I emailed a plan of action to her that day, and have attached a photo of that email.

  Since the date of that conversation, we returned to the home 6 more times to determine whether the noises could be related to wildlife activity.  These visits consisted of installing a motion activated camera, laying powder down around different spots to identify any traffic, cleaning up all of the old droppings above the garage area, and monitoring all of the traps.  No activity was recorded on the camera during this 6 week period, nor was anything caught in the traps.  On 1/23 we had a Senior ************** Manager go out to look over the job, along with a crew from another office.  Their findings were that no wildlife activity was in place.  As a courtesy, ***** informed Mrs. ******** that we would do 2 more checks of the traps, but on the 2nd of those, we would be removing the traps. They did attempt to see if they could identify some things that could be causing the noises.  While they found a couple of things that "could" be a source of the noise, there was nothing definitive they could find. I have attached a copy of the findings from ***** ******* that were sent to me, as well as my comments when I forwarded to Mrs. ****************** 1/31 Mrs. ******** forwarded to me a video from a camera that she had in the attic space.  This video showed 3 very hard "bangs" from the attic. These were forceful enough to cause the camera to jump around.  I let her know that while I couldn't identify what could cause such a  noise, there is no way that it is related to wildlife.

  In Summary, after the initial service on 11/21, we have performed 10 additional visits.  There have not been any signs of further activity after the exclusion was performed. We are extremely confident that our services were performed correctly, that we have gone above and beyond to try to take care of her concerns, and that any noises that she is hearing are not related to wildlife.  I did let her know that her 1 year guarantee is still active, and if she were to see any fresh signs of activity we would definitely come out to see what is going on.  However, we will not be able to continue to send out team members for noises only.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a bill from Aarow Exterminators two weeks ago. I never opened it because I have no relationship with them and thought it was junk mail. Yesterday, there's a knock on my door and it's an Aarow employee. I ask him what he's here for and he says to check my property for termites. I asked if the woman I live with called them and he says "No, my boss gives me a list of addresses and I check them." After he leaves I open the two week old mail and it's a bill for $200 and some odd dollars from an alleged previous time they were here. There's no name on the bill because we have no relationship. Just says current homeowner. What kind of scam are they running? Just show up uninvited and bill people?

  

  Business Response

  Date: 09/12/2024

  Customer purchased a home that had a ********************** guarantee from the previous home owner and does not want to renew the guarantee. Arrow will remove stations and cancel account

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not honoring monthly mosquito service I signed up for. Because there has not been a single treatmwnt since June, we are unable to enjoy the comfort of summer on our back deck.

  

  Business Response

  Date: 08/08/2024

  I am so sorry to hear about the mosquito issues. I have left you a message to call me back at ************. I would like to see if we can resolve this for you. 

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I observed a mouse in the basement and called Arrow Exterminators. Arrow sent a technician to my house who proceeded to tell me we had an active infestation and there was evidence such as droppings all over the attic. He convinced me due to this infestation to buy a $3000 package that included setting traps as well as sealing the area around our roof. After weeks of the traps being in place the only mouse that was caught was the small one in my basement. I had called several times to let them know of my dissatisfaction and even had a competitor come out who confirmed there was no evidence of any infestation in the attic. After that Arrow proceeded to send me a bill for another $195.

  

  Business Response

  Date: 07/23/2024

  Attempted to reach **** on 07/22/24 to speak about complaint. Customer did not answer. Left a voice mail to call me back at ************. I am the ************** Manager that handles her location.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had squirrels getting in my attic back in Oct 2022 and I reach out to Arrow Exterminators to perform the wild life exclusion. Their tech gave the quote of $1,500 which I paid and then they scheduled to have the wild life exclusion done. During the 1 year time period of the exclusion, I kept hearing activity of wild life in my home and would call Arrow to come out which they did multiple times and they would come out to my property to inspect and would assure me that there was no activity. I then renewed my service with Arrow in Oct ************************************************************************ continually hearing activity. Since renewing there have been several more times that techs have come out to my property to inspect and they have set traps which were set off by the squirrels or whatever that is in my attic, but still no real action have been taken to fix the problem. On the last visit 3/25/2024 a new tech was sent out to my property and he actually went up on my roof and took pictures and showed me where the exclusion was not done, that is why I kept hearing the activity in my attic. I waited for them to contact me to fix the issue and never heard from Arrow. I them contacted a another company who confirmed with pictures in different areas than the area where the Arrow exterminators tech took pictures showing they did not do the exclusion. I called and spoke with ***************** who said he was coming out on 5/1 to look for himself and he never showed up. No one from Arrow has contacted me to try and fix this. They took my $1500 plus dollars and $200 dollar renewal fee knowing they did not do the job they were paid for. Now the squirrel have chewed up my electrical, and I have no lights in certain areas of my property as a result and they refuse to fix these issues. As of now without my electrical being included and who knows what other damage has been incurred since dealing with this issues for almost two years is a little over $1700.

  

  Business Response

  Date: 05/22/2024

  Good morning,

   

  Our local ************** Manager, *************************, has been working with ****************** the last couple of days to resolve the rodent issue.

   

  They have reached a resolution that ****************** is happy with.   We are solving the rodent issue, removing rodent droppings in the attic, disinfecting the affected area, then blowing new insulation into the attic.  The customer is in a good place with ********************.

   

  If you have any questions or concerns, please feel free to contact me  at ************ (cellular) or *********************************

   

  Regards,

  ***********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pest service has not be done as nobody was home and the gates of the courtyard were locked.

  

  Business Response

  Date: 03/28/2024

  After reviewing  this account we have decided to remove the $91 charge that was sent to collections on behalf of the customer.  I have spoken with her personally and advised her of our actions. 

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************