Complaints

This profile includes complaints for Arrow Exterminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arrow Exterminators, Inc. has 12 locations, listed below.

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  Arrow Exterminators, Inc.

  8613 Roswell Rd Bldg 4 Atlanta, GA 30350-1827

  
• 

  Arrow Exterminators

  4144 Us Highway 380 Decatur, TX 76234-4702

• 

  Arrow Exterminators, Inc.

  301 W Deer Valley Rd Ste 3 Suite 3 Phoenix, AZ 85027-2117

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  Arrow Exterminators

  PO Box 7973 Columbus, GA 31908

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  Arrow Exterminators

  206 Warren Ave Americus, GA 31709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 4, 2023 we paid for a full exclusion of our home due to an inspection by *** which showed our home had evidence of squirrels, attic rats, and mice. The exclusion was poorly conducted resulting in multiple calls to have gaps and possible entry points closed, many of which my husband and I found casually walking around our home. I am perplexed at how this was missed by professionals. We were told by our techs that traps and holes inside the home were not covered. My husband and I sealed the inside of our home from which the animals were making their way from the outside entry points into entry points inside our living area. We also bought traps for inside of our home which added insult to the already $2500 wed spent. Arrow finally began to provide protective boxes inside the home.The traps by Arrow have collected a total of one mouse throughout the duration of this process. We still have more. I was told the noise I am hearing is from possible birds or squirrels on the roof, this is untrue. I believed this negligence until I could no further. We still have the same issue that was there on May 4th when we unfortunately paid $2500 for an incomplete exclusion which we trusted this company to do correctly.I am no longer being updated on the plan to fix this issue. I have had various techs come and check the traps which have been useless. There are still entry points. We no longer have the receptionist call to schedule any follow **** We are completely over this issue and have been very patiently waiting for Arrow to deliver their quoted 100% satisfaction. I have made ***** (manager) and ******* (manager) aware of this continued issue. There is still no resolve. There should be more aggressive treatment of this issue. This has been a very poor service we have invested in.I would like a resolution or a refund. It is October 9th, a total of 5 months have passed with no resolve.

  

  Business Response

  Date: 10/30/2023

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that Mrs. ****** may have experienced.  We have reached out to Mrs. ****** and have been working diligently with Mrs. ****** to resolve any issues. We feel that we have resolved the issue and working to confirm that the issue has been resolved. We will respond back as soon as we have confirmation from Mrs. ****** that issue is indeed resolved. 

   

  Thank you,

  Arrow Exterminators

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company for a year for pest control. and i tried numerous times to get them to treat my house properly. But they only spent 5 minutes each visit saying they did everything I have them on video for every visit. I would love to resolve this issue.

  

  Business Response

  Date: 10/04/2023

  We have tried to reach out to this customer. There has been no direct call to our local ************** to address the issue. We are more than happy to try and resolve the issue and will schedule a time for myself or the service manager to inspect and treat as needed at no cost. If the customer would just give us a call back. We defiantly want to address the issue. Thank you! 

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Arrow Pest Control by telephone in April, 2023. The woman who spoke with me via telephone said I needed treatment for German roaches based on my description. The technician came to my home and treated the house on approximately April 13. I spoke to a friend who had also recently hired Arrow, and learned that her house was treated far more completely than mine was( inside, outside, targeted areas, etc. )I was displeased and asked for a follow up visit to discuss my experience. Since then, I have received approximately five telephone calls and five invoices from Arrow for $75. Each time I speak with them, I am told that I should not have been charged, and that they will take care of the error. I just received a bill for the service today: August 24. Please help me before this is turned over to a collection agency.

  

  Business Response

  Date: 08/25/2023

  Reviewed account and discovered that the customer called in for a callback which was created as a charged service instead. Upon discovering I had the balance adjusted off and spoke to the customer letting her know of our error and that the problem was resolved and no payment is due. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/8/2021 - transaction of $4213. In person, I was told by the representative that this would cover sealing all of the places mice or other wildlife could enter my home, along with setting traps in the attack, doing regular checking of the traps, and provided a lifetime warranty if anything ever re-entered the home. After a year of service, I got a phone call from the company wanting me to pay a renewal fee to continue to monitor the traps and provide protection of the home. I was told on the phone that the contract states that there is an annual renewal fee of $185/year, and there was no lifetime warranty. The business was very good at getting a credit card set up for me so that I could get the needed service, however they were not honest and I feel that I was tricked regarding the warranty. Also, when doing recent repairs to my home, I was informed by workers that you could see daylight coming into the attic so it was not sealed correctly. The mesh is warped or not covering entire places of entry. The snakes and rats that I was trying to get out of my home are now back in the attic and Im out of $4,000 and having to pay someone else to come do the work all over again.

  

  Business Response

  Date: 08/04/2023

  We have called the customer a couple times, left messages but have not received a return call back. We completed a full exclusion on their home that comes with a 1 year warranty stated on the signed service agreement. After one year there is an option to renew the service for a small fee that covers an inspection. We are more than happy to follow up with the customer at the property to make sure our services were completed as described on the agreement, if given the opportunity. 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've used Arrow for full home coverage for 4 years now. They have constantly double charged us for services. We prepay for the year for full coverage but every time the exterminator tech comes for any of the covered services, they charge our card for that single service visit, which is of course supposed to be covered in the full coverage we paid for at the beginning of the year. My wife and I have spent the better part of last year on the phone or waiting for a callback from the billing services at Arrow. We finally resolved the issue from last billing cycle, so we renewed our service for this year. However, as soon as they the first tech came to spray indoors, they charged our card again! Which is clearly covered in our prepaid coverage. This is just not acceptable, charging twice for the same service is FRAUD. We are stuck now this year because we already signed up for the coverage, so the nightmare will continue. But we will obviously not be continuing our relationship with Arrow after that.

  

  Business Response

  Date: 07/31/2023

  After a review of the billing history of the account we did mistakenly charge the customers approved card on file on 7/17/23 the charge was reversed on 7/25/23 and no other duplicate charges exist on our side of the billing history. I have reached out to the customer and left a voicemail at this time to review the account with them. 

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20341232
  
  I am rejecting this response because:
  $50
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/20/2023

  Yesterday I reached out to the name on the account, Mrs. ******************** via a phone call and a text message.  She let me know that she would forward the message to her husband.  As of now I have not heard from him.  Per the service agreement that *************** signed (see the attachment), attached is a section of that service agreement that acknowledges that if we are unable to schedule the service we will render treatment to the exterior and follow up with the interior at a later date of their choosing.  We attempted to schedule this service multiple times with no response from the homeowners.  We would like to resolve this by scheduling the interior service with the Young's and keeping them as customers.  

  

  Business Response

  Date: 07/20/2023

  I will adjust the balance due to $70 to cover for the services rendered to the exterior and adjust off the rest.  The account will be cxl'd after that.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20341232
  
  I am rejecting this response because:
  

  I called Arrow and left a message for ***** to call me back, but instead he called my wife. She already spoke with someone on your staff and was frustrated.  If we go back to the last service in March, we did not want to continue and because of that you offered to do the exterior for $50 instead of the normal $95 (*******************).  You actually still charged us the $95 and we had to call up there and get the invoice adjusted (Inv #********).  We agreed to that.  Then you're telling me that on the next visit (5/24/23),  because we did not answer your calls, you came out anyway and charged us for a full service.  If your technician performed the service, how would we know?  He did not leave a work order or a business card or anything.  And we did not receive a bill until almost 6-weeks later.  No transparency at all.  As for the agreement, we do not have a copy of the one we signed, but why didn't you explain that clause when you left all the voicemails?  You would have received a call for sure if that was mentioned.  We do not want to continue business with Arrow.

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/31/2023

  This complaint was resolved with the customer on 7/25/23.  

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************d be performed and there should be no communication between Arrow Exterminators and ***************** Schools. I spoke with a woman named *********, employed by Arrow Exterminators, on July 5, 2023 and reiterated the same message previously given to ****************. At that time, ********* confirmed any equipment Arrow Exterminators had onsite would be picked up and all communications would cease. On July 12, 2023, 3 additional invoices for work that has not been performed nor is contracted for were again received by the *************************** at ***************** Schools. This complaint is being filed due to the ongoing harassment and poor business practices that Arrow Exterminators has displayed and the continued unsolicited communication. Resolution requires that they simply cease their aggressive tactics and cease all communication with ***************** Schools going forward.

  

  Business Response

  Date: 07/31/2023

  Hello, 

  This account has been cancelled as of 07/06/2023. We were able to remove all termite stations and the account has been considered cancelled since 07/06/2023. Any Statements sent after 07/06/2023 was in between statement cycles, the account has no balance due since they decided not to keep the policy. It was paid by prior owner through 07/01/2023.

  Thank you, 

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged for a full year of service with expectation of four treatments. Arrow did a single treatment this year and due to health issues, we had to move to *******. I contact them on or about 5/20 to let them know we would be terminating service on our resident. I did this through their online portal. I never received a refund or response. I contacted them again through their website on or about 5/27 to request a refund and response. Their portal had been migrated and therefore I could no longer login to communicate with them, so an email was sent through the website. Once again, I never heard back. I called on or about 6/8 and talked to reception who took a note on the above and promised contact withing 24 hours from the local representative. This has not happened.

  

  Business Response

  Date: 06/22/2023

  Spoke with ******************** and there was a miscommunication between our office and his mother. We were under the impression that the services were to stay with the neighbors which purchased the home. ******************** understands and knows that we will process a refund in the amount of $382.12. To be mailed to his mothers new address. 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  We were able to get the issue resolved. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/12/2023

  I have reached out via phone to  ********************************* to resolve this complaint.  I left my cell number so that she may contact me.

  However,  we do not have **************************** or the property address in our system as ever being a customer.  Also, the account number she provided does not match our account numbers.  

  I look forward to a conversation with the property owner.

   

  Thank you,

  ***********************

  Cell: ************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the service but they showed up anyway so I paid it and cancelled it again. I called and sent a letter on the bill when I sent in the payment asking them to cancel.They still sent someone out. I stopped him and told him I had cancelled. They still billed me and continue to bill me and to call me. I can't even begin to tell you how many times I have spoken to them about this. Every time they tell me they will take care of it yet I get another bill and more phone calls.I believe they have sent it to credit reporting as well,This is a horrible company.

  

  Business Response

  Date: 04/13/2023

  Spoke to ***************, 

  Apologized for any inconvenience and let her know that we have removed the balance from the account at this time.