Reviews

Review Details

• Review fromRonnie Y

  Date: 11/12/2024

  2 stars
  When it works is great, but most of the time it is lagging, cutting out and all arund glitchy. During the finals, I would constantly loose the feed and spent most of my time watching a spinning dial on my screen. I thought it was my internet but after finding out the she thing was happening to people in other towns and even other countries, I realized the prob6 was with them. Don't bother going to the website to let anyone know. The "Help" chat bubble is an AI Bot and that will get you no where.

  NFHS Network

  Date: 11/13/2024

  Thank you for reaching out. Im sorry to hear about the disruptions you experienced, especially during such an important event. We know how frustrating it is when a stream doesnt deliver during key moments, and were actively working on upgrades to improve streaming reliability and support resources to address issues like these as they happen.
  
  Weve issued a refund for the inconvenience, and while we know this doesn't make up for missing these moments, we hope this gesture helps in some small way. Your feedback is invaluable in helping us make our service better, so thank you again for sharing it with us.

• Review fromManuel E

  Date: 11/11/2024

  1 star
  Terrible give my money back. Camera misses everything and then shuts off with 3secs left and wont come back up. I vote every school goes to another streaming service.

  NFHS Network

  Date: 11/12/2024

  Thank you for reaching out, and Im truly sorry for the frustrating experience with the stream quality and interruptions. We know how important it is to be able to watch every moment, and Id love to help make this right for you.
  
  Please feel free to contact our support team at ***************************************** Theyll be happy to look into the issues with the stream and assist with any adjustments or refunds you may need for your subscription.
  
  Thank you again for sharing this with us, and were here to help however we can.

• Review fromHans H

  Date: 11/08/2024

  2 stars
  Terrible coverage of and from ******************* Missoula MT. Tonight in ********, 3 seconds to go, score 21/21, and ******** going for 3 pt field goal. Streaming stopped. 10 minutes later still no streaming. During Big Sky HS home games the camera is horrendous, no recognizable audio, no scoreboard, just terrible.

  NFHS Network

  Date: 11/12/2024

  Thank you for reaching out and sharing your experience. Im very sorry for the interruptions and low-quality streamingespecially during such important moments in the game. We know how disappointing it is to miss these key plays and to struggle with audio and video quality, and we appreciate your feedback.
  
  If youd like, our support team is here to help investigate any ongoing issues and work on solutions for Big Sky High Schools streams. Feel free to reach out directly at ***************************************** and well be happy to look into this and ensure better future coverage.
  
  Thank you again for bringing this to our attention.

• Review fromCarlos B

  Date: 11/08/2024

  1 star
  We keep getting a charge of $11.99 for months now and we can not find an account that we subscribed to in order to cancel it. We have tried contacting **** and have not heard back. I guess the only option now is to have my bank block the charge.

  NFHS Network

  Date: 11/12/2024

  Thank you for bringing this to our attention. Im sorry to hear about the trouble with these charges and the challenges in locating the account to cancel them.
  
  While I see that our team previously reached out to gather more information, we didnt receive a reply. If youre still seeing these charges, please feel free to reach back out to our support team with the 11-digit character code from the statement following NFHSNETWRK, along with the date of the latest charge. A picture of the statement would also be very helpful, as it will help us locate the account quickly.
  
  Once we have that information, well be happy to resolve the issue, cancel any active subscriptions, and arrange any necessary refunds.
  
  Thank you for your patience, and we look forward to assisting you! 

• Review fromAmanda G

  Date: 11/06/2024

  1 star
  We subscribed and paid $11.99 to watch one game. We received the message that the automated camera was having technical difficulties and the game would not be available. They will not provide a refund.

  NFHS Network

  Date: 11/12/2024

  Thank you for reaching out and sharing your experience. Im truly sorry to hear about the technical difficulties you encountered and the frustration of not being able to watch the game you were looking forward to.
  
  Ive reviewed our records, and it looks like were unable to locate your subscription with the information provided. To help us resolve this, I recommend reaching out directly to our support team at ***************************************** where we can look into the issue further and assist with a refund if applicable. Please include any details you can, such as the email address associated with your account or the ******** character code from your bank or credit card statement, which will help us locate your subscription more quickly.
  
  We truly value your feedback and want to make sure this is taken care of for you.
  
  Thank you for your understanding, and we look forward to assisting you!

• Review fromJames H

  Date: 10/31/2024

  1 star
  **** is a ripoff. I've suscribed for two years in a row to watch my grandchildren play football and each year the site either had "technical difficulties" and didn't display the game, or the video was of such poor quality that that you could not even see what was happening in the game.

  NFHS Network

  Date: 11/05/2024

  Thank you for sharing your experience. Im sorry to hear about the issues you faced while trying to watch your grandchildrens games. We know how important those moments are, and its disappointing when things dont go as expected.
  
  While a refund cant replace the missed games, weve issued a partial refund to show our commitment to making things right. Were also working with the schools to improve future streams.
  
  If theres anything more we can assist with, please dont hesitate to reach out to our support team at ***************************************** We truly value your support and patience.
  

• Review fromDominique P

  Date: 10/02/2024

  1 star
  Total scam service, I want a *********** is showing however there is no sound, countless emails sent and call attempts made to this company. No answer, no avail. The ads play loud and clear but the service consumers pay for is unable to be rendered. Frustrating I want a refund.

  NFHS Network

  Date: 10/03/2024

  Hi *********, 

  Thank you for sharing your feedback. We understand how important it is to have a seamless viewing experience, and we're here to help look into the sound issue you encountered.
  
  I wasn't able to locate any support tickets under the email provided, so it's possible something went wrong with the initial communication. Please reach out to us directly at **************************************************************** so we can address the sound issue and explore any next steps, including refund options if necessary.
  
  We appreciate your patience and look forward to assisting you!

  Best, 
  

• Review fromMichelle C

  Date: 10/01/2024

  1 star
  To say I was excited about this service is an understatement, I was thrilled to watch my kids perform something they love when I am unable to attend in person. Yet, to sit and wait patiently for the event to start only to be presented with a "sorry, the services are not available" message, is not the output I desired. Every time I send a ticket, I get the same system message reply of "we are working the issue". There is NO customer support number and most likely that is because they do not want to hear how bad their services are. Easier to directly send an email message to the trash then to re-route a phone to a non-existent help ********* money back would be a plus but I would rather be able to watch my children play and a company actually provide the service they offer!Would leave zero stars if that were an option!

  NFHS Network

  Date: 10/03/2024

  Hello ********, 

  Thank you for sharing your experience with us. We know how important it is to be able to watch your children perform, and were committed to ensuring you have a better experience moving forward.
  
  I've escalated the streaming issue to our ************************** who will be working closely with the school to resolve the problem and were doing everything we can to resolve it as quickly as possible.
  
  While we work on this, our team will also be following up on your support tickets to discuss options regarding your subscription as we continue to improve the service. We greatly appreciate your patience and understanding, and were here to help ensure you wont miss those important moments.

  Best, 

• Review fromJennifer F

  Date: 09/14/2024

  1 star
  Tracking so bad. The party is in the end zones, not the sidelines. Scoreboard not updating as the game goes on. No clock running. No one is monitoring the stream. Worthless service. **** should not be providing livestream services.

  NFHS Network

  Date: 10/01/2024

  Thank you for sharing your feedback. We understand how important accurate tracking and timely updates are during live events, and we apologize for any frustration youve experienced.We want to assure you that we are constantly working to enhance our streaming services and address any issues that arise. Your input is invaluable in helping us identify areas for improvement, and we appreciate you taking the time to share your feedback. If you have any further concerns, please feel free to reach out to our support team - we're happy to help!

• Review fromMary T

  Date: 09/13/2024

  1 star
  Horrible service! I want to cancel my subscription and cannot get a person to talk. Only messages. Would give NO stars but not an option.