Business ProfileforNFHS Network

NFHS Network has designed an impossible labyrinth of "customer service" to navigate. Not only does the self identified "Lead" of ****************** not thoroughly review complaints made and responds with "baked" answers that are not related to the problem, but further, neglects a response at all for weeks on end after repeated contact.I am seeking a refund of a recurring subscription that was not clearly packaged or communication to be one. Having carefully organized screen grabs of the consumer experience, identifying some of the challenges and blockers for the consumer, and outlining recommendations, my information was disregarded entirely and my request neglected.Even after having canceled the service I did not intend or know I was subscribing to, the company failed to acknowledge that cancellation and had to revisit it again one month later. It is poor practice and at my expense (time, money).Some of the highlights of the problematic experience and reasoning for invitation of refund, including BUT NOT LIMITED TO:1. No receipt of the initial transaction provided to user.2. Welcome email called receipient a member and prompted to upgrade to subscriber - leaving the recipient to believe thay were not subscribed and only to have NFHS charge subscription fees monthly thereafter.3. The current consumer flow disclosures and terms are blocked by forced cookies, impeding the ability of the user to understand the initial terms of the "subscription."4. Cookie Policy Lacks Opt-Out I am, simply, seeking a refund for services never rendered, never intended to sign up for, and some misleading communications around it. This is more than $33. It is about driving for accountability and better business practice - especially when your own "customer" is taking time to be thoughtful and meaningful, the courtesy would be to deliver the same.