Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
• 

  U.P.S. Freight

  PO Box 1216 Richmond, VA 23218-1216

• 

  United Parcel Service

  11204 151 St NW Edmonton, AB T5M 4A9

• 

  United Parcel Service

  6979 68 Ave Edmonton, AB T6B 3B3

• 

  United Parcels Service

  3800 N Sillect Ave Bakersfield, CA 93308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the claim check last Thursday (August 3, 2023), it was for $100.00- I called UPS and they said that's all they was going to reimburse me because I didn't take out (quote, unquote the extra insurance) ( I put in for $255.00+$10.85 total of $265.85, they billed the insurance company $276.40-$10.55 more than I put in for) so they lost the package, contents and made a $176.40 profit off me for losing the package). UPS profited $176.40 by them losing my package, I'm out the item and $176.40 that UPS put in their pocket. **** told me a week ago once I received the claim check, they will reimburse the buyer in full-they didn't, the buyer is contacting me wanting to know where's their money. To make things worse, I contacted **** today and they informed me that I will have to reimburse the buyer $276.04($255.00 for the item $21.04 taxes that **** collected, I never received,$36.88 fees,$10.85 shipping cost and they MIGHT reimburse me the $36.88 fees) So I'm out the item and in the hole $165.85. If UPS would have billed the insurance company $100.00 and gave me $100.00, I still wouldn't liked it- but I could have lived with that. I would still be out of the item, I would have chalked it up to "that's life". But that's not the case, they profited from their mistake and I have to pay dearly for it- not them the one that should bear responsibility. That's not a good way to conduct business and treat their customers, and over charging the insurance company more than the compensated amount and even more than I put in for- that borders on shady moral,ethical and legal practices. I just want to break even, not costing me out of my pocket for a mistake that was not mine. I would still have lost the item, but "live and learn"- that's all I want, that's not too much to ask from a multi-billion dollar company.

  Business Response

  Date: 08/16/2023

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Could you take a look on issue of my lost parcel 1ZA0596T6839816679? I had received email from you said claim has been paid on May 5th. ********** also asked you at that time and you promised you will send check in 10 days. But they still not receive your check after 3 months. ********** also called you many times every week in these 3 months and you always said you will reply in 2 days but you never did. Your customer ********************** has also said many times that it will be escalated to the senior department for processing, but there has never been any reply or advancement. Every call is the same promises and lies, but never any response or results. What are your customer ********************** and ********************** departments doing at work? Sleeping all day? You have been processing this lost case half a year.

  Business Response

  Date: 08/29/2023

  We apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via telephone and a voicemail was left with our direct
  contact information so we can discuss their concerns further. Thank you.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20443844
  
  I am rejecting this response because:
  I don't think make a new call will make any sense. 
  ********** and I had called you many many many times in recent months. Every time you promised you will send check in 10 days or you will call back in 2 hours but you never did. 
  Every time it is the result of cheating. I don't know what are your customer ********************** and ********************** departments doing at work?
  It's been 3 months since you first promised to send a check within 10 days in early May. Then let us call again and still get the same deceptive reply.
  In the last phone call on August 15, you promised to send check within 10 days again but still didn't. 
  Did all of your staffs sleep every day at work? Telling the same lie more than 10 times like talking in sleep every time.
  You guys keep telling the same deceit and lies every time, Calling you only embarrassing myself but doesn't make any sense.

  Sincerely,
  
  Dou Saijun

  Business Response

  Date: 09/01/2023

  .All claims for lost merchandise must be settled directly with the shipper of record, we are unable to discuss any details regarding the claim with anyone but them. UPS spoke with the shipper of record and addressed the claim payment issue. We encourage the customer to reach out to the shipper directly for assistance. 

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They don't deliver half the things I order ever. It's an ongoing problem I've talked to the local center before located in Chansey wv I think.They tell me my address that me and my fiance have on our license, live, and receive mail at, is wrong. I don't know if theirs a worker that does trips behind the regular driver or what but it's ridiculous. I've had cars sitting in pieces many times waiting on parts to come in and they'll sit around telling me I'm stupid because I don't use the right address I've lived at almost my whole life. The road got a new name 5+ years ago.

  Business Response

  Date: 08/16/2023

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/06/2023 I paid $120.99 for shipping as well as paid for a scheduled pickup service, which was scheduled for pickup on yesterday 08/07/2023. The problem is that no one ever picked up the package. On top or that, when I paid for the shipping service as well as the pickup service They also had me pay additional because apparently the small box that I'm sending is considered an awkward sized box fine whatever. The problem is when I called today UPS is terrific customer ********************** The person on the other end of the phone proceeded to tell me that well he proceeded to lie to me is what it boils down to That somebody did come by my house and tried to pick up my package but nobody was home for them to confirm about the package pickup which is very strange since they've never needed that before and I've shipped now multiple times in this exact same fashion plus he then informed me that no in fact I would have to pay again for the delivery pick up if I wanted somebody to actually pick it up So my package set outside for 2 days not being picked up nobody ever came by because I was home both days and they're trying to tell me that they won't refund me the money back that I paid or apply it towards a new pickup because I have to pay again So needless to say I'm a little upset with UPS right now but I guess you know UPS is the first three letters in the word upset so I guess that's what they do is upset their customers.

  Business Response

  Date: 08/15/2023

  We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pool heater from Dohenys but needed to return for a refund. I took pictures contacted UPS and they picked it up. I filled a claim after I was notified that my heater arrived damaged. Heater never removed from orginal box. Since filling my claim I was lied to by UPS several times. First lie was when I was told someone would be out on 7/20 to inspect and take photos. This never happened. I opened my claim at 4:15 on 7/19. What did happen was a letter was typed up on 8/20 stating numerous attempts were made to inspect the package. This was lie #2. ****** has no logs of UPS coming by on the 8/20. Not to mention that UPS expected me to believe that in one business day UPS made several attempts, then closed my claim, typed up a letter and mailed it. All within one business day. No way.On 8/7 UPS was supposed to go to ******* and pick up the heater. Tracking shows that it was returned to the sender in ****************, ** at on 8/7. This did not happen as I'm the sender and I'm in **********, **. ****** has no record of UPS coming by on 8/7 and they still have the damaged heater. Obviously the tracking is just another UPS lie. UPS owes me $1600 for the damaged heater, $232.17 for shipping of the heater. Additional $131.82 that I was charged because UPS stated that I measured wrong. They charged me $131 because they said the measurements were 30x25x23. I measured 30x24x23. One inch and you have the nerve to charge me $132. 8/1 they reopened my claim. 8/4 they scheduled a pickup for the heater they were going to take possession of it. On 8/8 I received a letter dated 8/2 that numerous attempts were made to obtain access to the package, claim is closed, letter typed up and mailed. Once again, all within one business day. ******* no record of UPS coming by. Why go by on 8/7 if you closed the claim on 8/2? Another lie. They are doing nothing but paper pushing my claim. They need to process my claim for $1963.99. If BBB can't help, next step is lawsuit.

  Business Response

  Date: 08/10/2023

  Corporate Customer Relations is working with the customer on this damaged package claim. We will stay in contact until it is resolved with our ****************** We apologize for any inconvenience caused in this matter.

  Customer Answer

  Date: 08/14/2023

  UPS is working with me but at this time I still don't have a refund.  This is why I still need my compliant opened. 

  Business Response

  Date: 08/21/2023

  Corporate Customer Relations is working with the customer on this damaged package claim. We will stay in contact until it is resolved with our ****************** We apologize for any inconvenience caused in this matter.

  Customer Answer

  Date: 09/15/2023

  Background. I bought a pool heater from Donheys Pool Supplies (been in business since ****). Once I received it I realized I couldn't use it so I shipped it back via UPS. I was notified that it arrived damaged and then filed a claim with UPS. Timeline. Opened claim at 4:45pm on 7/19. Claim was closed on 7/20 stating UPS has made multiple attempts to obtain access to the package for inspection, but has been unsuccessful. Claim closed, letter typed up and mailed out. (In one business day). Reopened claim on 8/1. Claim was closed on 8/2 stating UPS has made multiple attempts to obtain access to the package for inspection, but has been unsuccessful. Claim closed, letter typed up and mailed out. (In one business day). NONE OF THE BELOW TOOK PLACE. 08/07/2023 8:38 A.M. Out For Delivery Today **********, **, United ****** 08/07/2023 2:08 P.M. Returned to sender **********, **, ** 08/17/2023 8:59 A.M. Out For Delivery Today **********, **, United ****** 08/17/2023 11:56 A.M. Returned to sender **********, **, ** 08/23/2023 11:43 P.M. Arrived at Facility **********, **, United ****** 08/24/2023 5:41 A.M. Returning to Sender 08/25/2023 3:38 A.M. Out for Delivery Loaded on Delivery Vehicle **********, **, United State 08/25/2023 11:44 A.M. Returned to sender ****************, **, ** -------------- I was charged an additional $132 because they stated my measurements were wrong. I measured 30x24.x23. They measured 30x25x23. One inch and they charged my credit card $132 more. Once I filed a BBB complaint this charge was refunded. I have numerous emails back and forth with them requesting some pretty obnoxious request for information. Measurements of the box (you already have that, you charge me $132 based on your measurements). Seven types of photos, what kind of tape was used, how was it taped, etc. I uploaded 33 documents/photos. And still they keep asking for the same information. They denied my claim citing insufficient internal packaging. This was a $1600 pool heater shipped from a company (Donheys) that has been in business since ****. It was never removed from the box and shipped back to them. I think a company that has been in business since **** knows how to package and ship. I was told on 8/18 that the claim was denied. Charity from Corporate at UPS requested a damaged exception claim. I started working with her after I filed a BBB complaint. Without this BBB complaint I was getting nowhere. I emailed Charity and she said that she filed a damage exception request and within 3-5 business days I would be contacted by phone and they will ask me the following. -What are the package dimensions? -What is the BMI(certificate information on the box)? -What kind of tape was used to tape the box? How was the box taped? -What kind of packaging was used inside the box? No one ever contacted me. Emailed Charity P back who told me to call the Damage Exception Group. Called and no answer. On 8/26, I was emailed that my credit card will be charged $192.82 and $166.32. Not sure why. I emailed Charity and she said that damaged inspections shouldnt be billed. She reversed the charges. On 9/2, I received another email stating that I will be charged $132 for my measurements being one inch off. Really, you didnt know this on 9/26. But again, another charge to my credit card (has since been reserved). This is just a brief summary of the pain and frustration I have experienced with UPS. I have numerous emails back and forth with UPS. Seems like they have done nothing but paperpush my claim and denied it. You cant make numerous attempts in one day, type up a letter and get it mailed, in one business day. What did you have out for delivery on three different days? What was returned to the sender? I was the sender, I didnt receive anything on those three days. Why did you charge me 4 additional times? For a total of $622. Thats after I paid $231 to ship it back to Dohenys. While still denying my claim and having me be out $1600 on a pool heater. So far, Im out over $1900 from UPS. Filling a second compliant since the first compliant ID: ******** got me nowhere. Their last communications on BBB was the below.... Corporate Customer Relations is working with the customer on this damaged package claim. We will stay in contact until it is resolved with our ****************** We apologize for any inconvenience caused in this matter. This isn't happening and hasn't happened with the exception of the first time. Every time after that I have had to email Charity P back and tell her want has "now" happened.
  

  
  

  Business Response

  Date: 09/19/2023

  Corporate Customer Relations has approved a Goodwill for this customer to resolve their issues. We apologize for any inconvenience caused in this matter. Our office considers this matter closed. Thank you.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They are sending me $1600.00 for the damaged pool heater. 
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 9, 2023 there was flooding in ********, **. I was in the left lane of the 2-lane main road as the flooding was high on the right lane and the right lane was being closed down ahead. As everyone was merging left, a UPS driver decided to speed past everyone therefore blasting multiple vehicles with flood water. Multiple vehicles including mine had their windows down- this caused my own vehicle to be covered inside and out with mud water from the road, destroying the interior of my vehicle, causing high pressure water into my right ear which caused an ear infection and drenching my electronics. I called UPS to file a complaint- I was told that this is unacceptable behavior from their drivers and that I would hear from a manager from the local UPS. I received a call days later and was told that they received the complaint. When I asked if they were going to get my car detailed or anything they said probably not, its up to the manager- h*** probably want to call to ask you about this situation. I never received a call from the supervisor and never received a call about my vehicle.

  Business Response

  Date: 08/10/2023

  Thank you for contacting us about your unsatisfactory experience with UPS. We regret the difficulty you encountered and apologize for any inconvenience you experienced regarding your recent shipment.
  
  The center management team have been advised of your concern. We have taken the complaint seriously and have made dedicated efforts to prevent a similar situation from happening in the future.
  
  We appreciate the time you devoted to bringing your concern to our attention. We value the trust you place in UPS and look forward to the opportunity to serve you again.
  
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20442259
  
  I am rejecting this response because:

  UPS offered zero resolution and the message sent to me through BBB from UPS states issue with shipment- this is not a shipment issue, this is a property damage issue due to the negligence of their employee driver. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/11/2023

  Corporate Customer Relations reached out to the customer via the phone on on 08/09/23 and via email regarding this concern. We have reached out to the local UPS Management Team so they are aware of the complaint and will be able to investigate this further and provide a resolution with the customer. We apologize for any inconvenience caused in this matter.

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20442259
  
  I am rejecting this response because:

  I still have not heard from my local UPS and corporate still isnt resolving this issue. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the same location since I was a year old. I am now 50 years old. We have had numerous UPS drivers over the years. We have always had a gate going into our property. For approximately 15 years we have had a nightly rental down the road from us that uses an easement that runs through our property. They go out through this gate. And our gate is very visible from the road. We have had numerous packages stollen, the horse has ruined packages and broke items, all that have been left at the gate. We have asked repeatedly off and on the last 8 or 9 years that packages not be left at the gate. I have filed several complaints with UPS and the last one was a week ago and I have yet to receive a response from our local UPS hub. The driver has left my packages in town (without my consent) with my oldest ADULT daughter that no longer lives with us. He has informed both my oldest daughter and my 14 year old that he can no longer deliver to the house because he can't touch the gate. We still have a horse, however, we have offered for the driver to open the gate, bring the package to the house and close it on the way out. I was very thorough with detailed and labeled pictures. We pay for the service to come to our door. We do not have a hard to open gate. Every single company from ************** and even the garbage man can handle the gate, however, our new UPS driver can not. They have asked me to put in a receptacle at the gate for them to put packages in, however, we order supplements, health and beauty products, food and other items that would be ruined by the severe heat and cold that we have here in ************.

  Business Response

  Date: 08/15/2023

  We regret that the customer has had problems with their deliveries. We've reached out to them and provided additional information on their complaint that was escalated to the local delivery team. Our contact information was provided to them in case they need further assistance. 

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 5 failed attempts to contact UPS and one live chat conversation, I found that my hormone creams filled by Lakeside Pharmacy in *******, ** was shipped 8/3 via UPS. UPS mis-sorted the item and it was shipped to ********** (ERROR) which caused a very big delay. I was supposed to have it in 2 days, but it is taking 11 days to receive it. This caused me to no have the medication I need. After speaking to UPS live chat, I was told I had to wait and they can not expedite the order AND after asking for a supervisor, I was told, that information can not be shared! This was an ERROR @ UPS and I need my medicine. I will have to pay for it AGAIN $54.85. I am asking that UPS compensate me back for their ERROR that caused me to have an additional cost. OR expedite the shipment that is already in transit.See UPS Tracking # 1ZC4H6840311488246

  Business Response

  Date: 09/08/2023

  Thank you for bringing this to our attention. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number 1ZT1843Y039Y361749, Claim # **********A, Shipper # T1843Y, It was shipped on 5/23/23, and was scheduled to be delivered 5/27/23. They claimed it was delivered on 6/7/23, and when they could not provide proof of delivery. I scheduled for a package to be shipped to my new address several months ago, I was charged and told when to expect it. I called and checked on line and it never showed up. When I called for the 6th time, I was told by a "supervisor" it would be delivered on the following day. Not only did it not arrive but the system said it was delivered the same day that I called. When I asked for proof of the delivery since I had been waiting on the package for over a month, I was told they would investigate it. Well, they could not provide proof of delivery and advised me to file a claim. I filed a claim that took forever for them to respond to only for them to request receipts. I provided receipts after being told the claim was approved only to be told that since I did not declare the value of the package which included a laptop, that they would only pay me $100.00. When I asked to speak to a supervisor, the rep was rude and spoke over me saying the manager was only going to say the same thing and placed me on hold that never was answered. I waited on hold for 45 minutes and had to call back. I had to call back and start all over again and had to explain and wait again. When I spoke to the manager who said her name was *******, she said because the value was not claimed they would only pay $100, plus shipping charges. I explained that I was told the claim was approved and all I had to submit was the receipts of the contents. She said oh, well no not without the value being declared. When I asked why a receipt was required if all they would pay is $100.00 she said oh, its just policy. The items including shipping that they lost totaled $2599.00. How am I supposed to be okay with $100.00 and they are the ones that lost the package.

  Business Response

  Date: 08/15/2023

  We regret that the customers package has gone missing. We've reached out to them and provided additional details on the claim case. We've asked them for extra information, so we can research this further.  

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20440028
  
  I am rejecting this response because: I responded to their request based on the requested info received and they still have not responded back to me. All the information they requested was in the initial claim made to them.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2023

  We've reached out to the customer and advised that we're working on getting this issue taken care. Our contact information has been provided to them in case they have any questions. Thank you. 

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent out two packages with UPS on July 26th from ******* to **. Each one contains a wedding gown which I need to return to Anthropologie US before August 15th. Since July 28th, the status for both packages only show Warehouse Scan, it didn't move at all. Today is already August 8th, both packages are still stuck in the warehouse. I contact UPS multiple times to get the shipping updates about these two packages, but no one ever get back to me. This shipping experience is horrible, I need UPS to send the package to the receiver ASAP or at least send the package back to me so that I can send them again with another shipping carrier!

  Business Response

  Date: 08/22/2023

  We sincerely apologize for the inconvenience caused in this matter. Unfortunately, the packages were awaiting customs clearance. During this process, UPS works with the government of the importing country to provide any information necessary to assist in clearing the package. While the package is in the clearance process, and until it is released, any delay is beyond UPS's control. Our records indicate that both packages have been delivered.