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Business Profile

Delivery Service

United Parcel Service
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Parcel Service has 815 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 2,762 Customer Reviews

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    Review Details

    • Jody W

      Date: 07/31/2025

      My package has been sitting at the same hub in ******, ** for a week now. Zero updates, zero response from UPS, and zero concern for their customers obviously as they have a whopping 1.6 rating out 5. Who is running the Mebane facility, better yet why is UPS not noticing whoever is running Mebane is clueless! ?? I wish ****** could deliver all packages.

    • Randy V

      Date: 07/30/2025

      I made a warranty claim on a Delta faucet and they shipped replacement parts using UPS. Apparently, UPS transfers the package to **** for this service and states they cannot track the package once it is transferred. They also do not provide any **** tracking information so that I can attempt to locate the item. Therefore UPS assumes no responsibility for successful delivery, In fact I have no way of knowing if they did in fact deliver the item to **** or throw it in the trash. I find this a complete lack of concern for the customer.

    • Christopher W

      Date: 07/28/2025

      Can w leave less than one star I just brought a item for pack guarantee they didnt do it packed the themselves rang it in wrong item got destroyed they take no responsibility and act like its my problem. I ***orted the issue up to corporate when they gave me more run around. I think some employees stole package anyway all sudden the items were gone in IL and no real good explanation why and they refuse to refund for them for 3 mistakes. I logged complaints with corporate here as well as Im will bee doing in other places. The *** packed it it went missing and they act like its on me and take 0 responsibility sad company

    • James F

      Date: 07/26/2025

      1 star is not low enough. 2 times in a row they've taken several days to deliver an overnight package, the 1st showed up open with 1 part missing, now the replacement part that should have been delivered Friday is now delayed until Monday. If you run a business, do not ship with them, the US mall is more reliable than this poorly run company.

    • James M

      Date: 07/26/2025

      Worst company I have ever had to deal with. Time and time again they refuse to leave my package at my door. They make it a huge ordeal everytime my shipping it to a drop point when I'm not home to receive the package. I'm never home to receive the package, I'd rather the package get stolen from my door than to deal with this everytime. Customer ********************** is absolutely no help whatsoever, I'm unbelievably disappointed in UPS. Compleat lack of understanding and communication between drivers, corporate, and drop point locations.

    • Theresa W

      Date: 07/24/2025

      UPS did it again. The delivery person did not read the address correctly and left my package at someone else's door. The picture showed the number, and he added a digit to my apartment number and the apartments in my complex don't even go that high. I walked around and have no idea if it's even in the right neighborhood. Unless someone is nice and brings it to me or back to UPS, I am out of a $200 chair. Of course, the seller might file a claim and refund/replace the item, but I am so tired of them not reading the address among other things.

    • Deion M

      Date: 07/24/2025

      If I could leave 0 stars I would Ups is **** worst delivery service there is I ordered a package and ups is supposed to be delivering it .. I cant even put my apartment number in on their app and they have yet to help me through customer ********************** they are worse I had a lady this morning who did absolutely nothing to help me but answer the phone Other than that. The whole company is garbage in my opinion

    • Dianne K

      Date: 07/24/2025

      I had a $2308 phone coming from *******, when the driver arrived, he handed me a box that the tape had been cut open and the phone was not in the box. It is awful when the employees from ups would steal the items we order. I hope they like the police report that I filed against them. Shame on you ups. I could understand if the box had been damaged but only cut where the tape was.

    • Fredrick M

      Date: 07/22/2025

      I didn't want to give an star due to the lies I was told for days to come I just wanted to fix my car..it was a important auto part I ordered from ******** for you all to just run my day..I have to catch bus to work all week because of y'all now possible some more weeks because an UPS DELIVERY GUY CAME IN MY APARTMENT NEVER EVEN LOOKED FOR ADDRESS AND RODE BACK OUT THEN I WAS TOLD THEY WILL MAKE HIM COME BACK LATER..OH by the way this happened 11:30am it's now 9:34pm never got a call back now it's saying my package is being returned to sender..this the worst place ever

    • Kavita B

      Date: 07/22/2025

      I really wish, I didnt have to select a star at all! Let me just say I placed an order on June 30th, was supposed to arrived by July 9th, before Beyonc concert. WELL, my order was delivered to the incorrect address by UPS. ************ did not refund my money and UPS closed my case stating proof of delivery, which was a picture of the wrong address clearly. Up to this day I have been emailing Fashion Nova and on the phone with *********************** resolution and no refund. Its safe to say Ill always request a signature and have them verify its me by ID verification. I am out of the outfits and out of funds. What a shame. Im pretty sure the owner ******* ******* would not like how customers are being mishandled.

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