Reviews

This profile includes reviews for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Parcel Service has 815 locations, listed below.

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  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
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  United Parcel Service

  PO Box 34486 Louisville, KY 40232-4486

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  United Parcels Service

  3800 N Sillect Ave Bakersfield, CA 93308

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  UPS

  3514 Greensboro Ave Tuscaloosa, AL 35401-7002

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  United Parcel Service

  807 Mid America Blvd Hot Springs, AR 71913-8410

Review Details

• Review fromBernard G

  Date: 07/11/2025

  1 star
  The owner of this store and manager is crooked and 2 faced I have friends through the years that worked there and tried to leave the job on good terms and were good employees and they were treated badly and was unable to find other jobs because how the owner handled it BBB really needs to be looking into this immediately it's not the employees it's the owner and manager of the ****************************

• Review fromHeather M

  Date: 07/10/2025

  1 star
  Im heartbroken and outraged by my recent experience with UPS. Three packages shipped to me containing irreplaceable family artworkkeepsakes from my late aunt and unclewere either destroyed without notice or marked as delivered when they werent. No photo proof, no signature, no call, no explanation.These werent just packagesthey were personal, one-of-a-kind memories entrusted to UPS. I never denied delivery. I was never contacted about damage. Yet somehow, UPS took it upon themselves to discard my familys belongings without my knowledge or consent.While the local UPS Store in *********, NV showed empathy, UPS corporate has been unresponsive and opaque. The emotional toll is immense, and the lack of accountability is unacceptable.Unless this is made right, I will never trust UPS againand Ill make sure others know the risks. ******* *.

• Review fromPatrick P

  Date: 07/09/2025

  1 star
  ******************************* I've Ever Had To Deal With. Have been waiting for a package to arrive for 4 business days so far. Every single day I have guaranteed that I would be at the house to make sure I did not miss the package. On the first day, the driver marked the package as delivery attempted, however, the driver never showed up to my house, I even checked the yard cameras to make sure I didn't miss it. The next 3 delivery days I called to verify where the package was, every single day I was told by the agent that the package was scheduled to be delivered between 11am and 3:15pm. The package never arrived on any of the days. I've called back and talked to the ********** who put an urgent call out to the driver to provide an update on the expected delivery time, the driver failed to provided the update in the time period set by the **********, was told to call back if I hadn't heard anything within an hour, so I called back, the second ********** couldn't apparently get a hold of the facility/driver delivering the package. Insubordination from the driver in my opinion and horrible service on behalf of UPS. Highly, would not recommend.

• Review fromLuis H

  Date: 07/06/2025

  1 star
  UPS refused to deliver my medical necessity order from ****** on 7/5/25 as programmed. It pushed back the delivery date unnecessarily until 7/11/25 even when it was at their center in ***** on 7/5/25. It is unacceptable to me specially on this type of item which I need for my acute sleep apnea condition.

• Review fromTaylor S

  Date: 07/03/2025

  1 star
  I recently discovered that my credit card information was used to create an account with ********************, resulting in unauthorized charges. Upon noticing these fraudulent transactions, I promptly contacted UPS to investigate the account and confirm whether it was established under my name. However, for privacy reasons, the company representative informed me that I could not obtain the name, address, or phone number of the individual using my credit card for these charges. The representative did admit that the name and address of the account did not match my information as the credit card owner. I inquired if the account could be flagged or terminated due to the fraudulent use of my credit card, but I was told that this was not possible. When I asked how to report this fraudulent activity to prevent further misuse, I was informed that there was nothing UPS could do.After shutting down my credit card with my provider and reporting the charges as fraudulent, I was shocked to receive reports from UPS showing these charges as mine. During my conversation with a UPS representative, it was acknowledged that the name on the account did not match mine. This raises two critical concerns:UPS permitted charges to be made by an individual using a name different from that of the credit card owner.Instead of taking responsibility for this oversight, UPS attempted to assert that the charges were legitimate.This situation clearly illustrates a failure to adhere to proper business practices. I am committed to warning others about this issue and will pursue a resolution until it is addressed satisfactorily, ensuring accountability for the misuse of my credit card information. UPS must improve its protocols to prevent such negligence and protect ************************ I don't even have an account ******************** shipping account.

• Review fromAmy ruth S

  Date: 07/02/2025

  1 star
  I AM SICK AND TIRED OF MY PACKAGES NOT COMING BEING LATE OR LOST. I WANT TO FILE A COMPLAINT AGAINST UPS ITSELF. I HAVE ***** MEDICINE THAT COMES EVERY MONTH BUT IT NEVER SHOWS UP GETS REROUTED AND Basically MY MEDICINE IS USELESS . IM SICK AND I NEED IT! UM DONE MESSING AROUND

• Review fromJeremiah K

  Date: 07/02/2025

  1 star
  If you pay to return an item and have it picked up, you expect UPS to hire competent, respectful drivers. Instead, the driver doesn't even attempt to contact you by knocking on the door, they leave the return label at your door, hurry back to their truck, and while you open the door telling them to stop, they look at you and drive off.I have a Ring Camera to prove this happened. The driver didn't even ATTEMPT to pickup the return item. Why? Who knows, but UPS needs to seriously vet those they hire, and fire the ones that do a terrible job. I wasn't even home when this happened, it was my mother who tried to get him to stop so he could pickup the package. If I knew the name of the driver or had the license plate, I'd report him immediately.Very, very bad customer ********************** on ********************'s part for not properly vetting their employees.

• Review fromFadi R

  Date: 06/29/2025

  1 star
  I ordered a king-size bed and mattress from ******, with delivery initially scheduled for July 2nd. To my surprise, I received a notification saying the package would arrive early on June 24th via UPS.But on June 24th, I received an email saying the delivery had failed with no phone call, no text message, no doorbell ring, nothing to let me know the driver had arrived. The same thing happened the next day, June 25th another failed delivery, again with zero ********** was only on the third day that a paper slip was left in my mailbox saying the package would be returned to the sender.And yet, the driver was clearly able to enter the building I had provided the entrance code when placing the order. So they could come in and leave a note, but not the package because a signature was required. Fine.But how am I supposed to know the driver is there to come down and sign for it if they dont notify me in any way?When I called UPS customer **********************, the agent simply said:Sir, you have to stay at the ground floor all day because our drivers are not equipped with mobile devices and can't contact ****** basically, their only solution is to camp out in the lobby all day, with no time window, no message, no alert of any kind. Completely unacceptable for a modern delivery service.Conclusion:A frustrating, outdated, and poorly coordinated service. No contact, no solution, no customer care. End result: a king-size bed and mattress returned to ******, and a customer left completely in the dark.

• Review fromNolan s

  Date: 06/27/2025

  1 star
  I shipped $4000 in tools to be repaired and because I didn't fill out the declared Value of my shipment and they lost my package that didn't even leave my province they will only pay me $100. It took me 3 months of going back and forth with them filling out claims forms and resubmitting my claim over and over again for this to be the end result. I would not deal with them again.

• Review fromJulia C

  Date: 06/25/2025

  1 star
  Did not do three delivery attempts but tried to falsely documented that they did (only did two). Then sent my package immediately back to sender instead of bringing it to an access point for pickup. Zero communication about this until after it was already sent back and I could not do anything to get my package delivered.