Customer ReviewsforUnited Parcel Service

The absolute worst! No way to contact Anyone when they reroute a package and its lost. They drop it wherever even if you cant contact the place they drop it. Truly have only ever had problems with UPS.

We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.  

I am ************ who put a review on 4/5/24. Since I can't cancel my review of UPS I want to update it to accurately reflect what happened. Firstly, I have never encountered any problems with UPS or any major carriers until April 5. UPS drivers were always friendly and acted professional when I used to live in a house. It seems it was totally not UPS fault but the shippers fault as the shipper had transverse the address number and put down a wrong address. In the shippers records it showed the correct address that was why I thought it was UPS fault but in reality the label on the package was wrong. My only complaint against UPS was that the customer hotline was a robot that kept saying my package was delivered. If I could have spoken to an actual person maybe that person could have given me the appropriate number to call and resolve my issue. Instead, my campground staff had to stop and get the correct phone number from the UPS driver. I personally went to the customer ********************************************* twice to retrive my package. Anyway, all is well, my apologies to UPS for accusing them for misdelivering my package when it was not they fault to begin with. I just hope you would consider my suggestion. Thank you for the response from UPS, keep up the good work!

Thank you for contacting UPS. We greatly appreciate the additional correspondence from our customer. We sincerely apologize for any inconvenience caused. Thank you for taking the time to bring the concern to our attention. We value the trust our customers place in UPS, and look forward to the opportunity to serve them again.

I was expecting a delivery on Saturday April 20, 2024 as per the email I received from UPS. The package was scheduled to arrive between 12:30 and 4:30 p.m. As of 10:00 p.m. no delivery. When I tracked the package on Sunday, the information had changed to package damaged, shipper will be notified. When I contacted the shipper today to make sure they had received notification of the damaged package and would be sending a replacement, I was advised they see the package is out for delivery. Tracked the package again on UPS site and sure enough the "damaged" package is now out for delivery. Can't wait to see what condition this package is in.

We apologize very much to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 4/24/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

I've repeatedly had horrible experiences with this company. It never gets better, only worse as time goes on. The policy is working against the customer.1/10 ???? DO BETTER!

We apologize very much to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 4/24/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

The UPS **************** ****** ** location needs to be investigated. If my package gets put through this location I know it will either arrive late or never come at all. I have two packages that have been sitting at that location for over 10 days, **** says they never received it but this location marked it as enroute to ****. This has apparently been going on for years after reading the ****** reviews and it's parent company refuses to do anything about it.

We apologize very much to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 4/24/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

UPS constantly fails at delivering to my address. The driver makes no attempt at delivery and then claims that they failed to deliver. They do not leave a notice, they do not use a buzzer.The only way I'm aware that a package hasn't been delivered is by following the tracking number and seeing that UPS has failed to deliver. Latest failed to deliver attempt was at 4:22 AM! I'm sure they really tried.Now UPS is saying that I have to drive to their facility and take time off of work to pick up a simple delivery. I'm very angry and would appreciate it if UPS was somehow able to refuse to accept any form of deliveries to my address. Their incompetence means that I cannot trust any orders.

We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package and the complete delivery address. Once we have this information,we will be happy to investigate further. Thank you.

Quite possibly one of the worst customer ********************** experiences Ive had. This company maybe worse than **** customer **********************. After two hours I found it impossible to speak with a human being. Guaranteed delivery on Friday, changed to Mondayattempted to call the hub to pickup myself versus waiting for delivery, could not speak with human. And the website, the infamous server error refresh message 4-6 times. Learn and livesorry for wavering Fed Ex, never again.

We apologize very much to the customer for the inconvenience. ***************************************** Customer Relations reached out to the customer via e-mail on 4/22/24 to review the situation, and to offer our assistance. Our message should be viewable in the customer's inbox with a subject line identifying it as being related to a BBB review. If the customer still has any questions or concerns about this situation and needs help, they may respond to our message at any time to get the attention of the Corporate Office.

I called for a refund due to a UPS delivery error. I spoke to An employee, ******* at the contact center number provided in an email I received from UPS billing department. I received a partial refund for this same error so all I was asked by the previous agent was the last 4 of my card and she processed my partial refund without any issues.******* asked for my full card number so I asked if it was necessary and he said You can trust me we are on a monitored line and he said, If I cant help you here I will see if I can transfer you to the billing department. I thought he was just trying to help me because I wouldve never imagine Id get scammed by a UPS employee, but 2 minutes after he placed me on hold, I received a fraud alert from my bank for a charge of almost ******* dollars and I called him out on it so he started being pushy telling me to approve the transaction since that was part of the refund process. I refused because my refund amount is less than 80 dollars so it made no sense. I asked him to confirm my amount of refund being processed and he started stuttering and was unable to provide the exact amount.I have an invoice from UPS billing department attached to the tracking# along with a reference# and he could not confirm back the amount I was calling about. I asked to speak to someone else or a manager and I could hear in his voice sounding like he got caught so he cold transferred me to the international non English line, Luckily I speak Spanish and I explained one of their employees scammed me and she disregarded it too and did not take any actions to report this. She instead transferred me back to the US Line which then got disconnected. I need this employee ******* to be investigated before he continues to scam and steal more your customers money. I never imagined Id experience this. So please customers beware when providing your card information over the phone because UPS employees will STEAL IT! I have proof!

Thank you for contacting UPS. We apologize for any inconvenience the customer has experienced in this matter. We've reached out to the customer and provided our contact details in case they need further assistance.

I was told by my bank that the UPS delivery required a signature. Package was suppose ot be overnight (should have arrived on April 18. Received notice that package was arriving today (April 19) between 11:15 and 3:15. I rearranged my work schedule to be home for the delivery and to go to work at 4. Delivery never arrived- and now told by UPS (after I called them) it will be here by 7 and may or may not require a signature.

Thank you for contacting UPS. We apologize for any inconvenience the customer has experienced in this matter. We've reached out to the customer and provided our contact details in case they need further assistance.