Complaints

This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Parcel Service

  55 Glenlake Pkwy NE Atlanta, GA 30328-3474

  
• 

  United Parcel Service

  3009 Executive Dr Greensboro, NC 27406-5303

• 

  United Parcel Service

  Rt 1 Box 184-1-A Unadilla, GA 31091

• 

  United Parcels Service

  3800 N Sillect Ave Bakersfield, CA 93308

• 

  United Parcels Service

  3800 N Sillect Ave Bakersfield, CA 93308-6358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought furniture with a understanding it was 5 full business days. Ordered on Sunday. It was dropped to ups on Monday. Five business days is following Monday. I called UPS to ask they deliver on Monday as I won't be there to receive on Friday. They want to charge me. I even offered to pick up the package and was told no. I advised I won't be there to receive it on Friday.. confirmed with REMOVEDit's 5 business days of service.

  Business Response

  Date: 03/12/2026

  We sincerely apologize for any inconvenience this issue may have caused. Weve reached out to the customer to address their concerns regarding this shipment. Thank you for bringing this to our attention.

  Customer Answer

  Date: 03/12/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/17/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain and request compensation for a damaged shipment that was sent to me from the State of REMOVED, REMOVED. I provided a prepaid shipping label so the sender would not have to pay for the delivery.The package was shipped on December 5, 2025. When it arrived, the box was broken and heavily taped. Several items were missing from inside the package.The package originally contained:One water pressure test gauge One 3/4 valve One small box with 42 plugs (pcs)One magnifying glass However, upon arrival:The water pressure test gauge was completely missing The small box of 42 plugs was short by 6 pieces I am requesting reimbursement for:$9.95 for the missing water pressure test gauge $32.99 for the incomplete box of plugs (these are not sold individually, only as a full box of 42 pcs)Total amount owed: $42.94 In addition, I was charged more than the original shipping price. The cost was increased and I am now being charged $24.87, which I do not believe is justified given the damage and missing contents.I have already called six times and sent multiple emails, but I have not received a satisfactory response. Each phone call requires waiting 30 to 40 minutes to be attended. This situation has caused not only financial loss, but also significant frustration and wasted time.UPS lost items from my package and should take responsibility for these losses. I am requesting prompt resolution and reimbursement.

  Business Response

  Date: 03/11/2026

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.

  Customer Answer

  Date: 03/11/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/16/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for UPS ground to deliver a speaker to REMOVED. Except when it got there it was destroyed. When it got back to me it was even more destroyed. Then they denied my claim. I want my money back for the speaker. They're the ones who completely destroyed it. This is a terrible parcel service.

  Business Response

  Date: 03/10/2026

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

  Customer Answer

  Date: 03/10/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDColumbia

• Initial Complaint

  Date:02/16/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last few years, I've had chronic issues with UPS substantially delaying deliveries to our apartment building, which is secured by a sliding door on an electronic lock. This door remains locked 24/7; all who require entry must either be let in by office staff during business hours or let in by someone from within. Our local UPS drivers, however, refuse to follow these procedures. As a blind customer who receives in-home REMOVEDa few times per week, several of my aides have witnessed delivery drivers coming up to the door and, upon finding that it does not open automatically, taking their deliveries and driving off. In checking the tracking for my deliveries, UPS typically marks the address as invalid. While often, they will attempt delivery the next business day, this sometimes requires the shipper to re-enter the same address to trigger another attempt.Up until last week, this has only resulted in delays for non-critical items. Last week, however, it took food away from me. As part of REMOVEDI receive deliveries of meals from mom's Meals. Usually, one of their drivers brings my weekly meals, but last week, UPS was tasked with bringing them. I usually get them on Tuesday but had to report non-delivery to Mom's Meals that afternoon and explained UPS' handling of deliveries here. As expected, the meals also were not delivered by Wednesday, the deadline before they needed to be thrown away for safety reasons. I reported this, as well; however, they unexpectedly arrived on Thursday. After notifying mom's Meals, they told me to throw them away. I also tried to change the delivery carrier to REMOVED, which I was advised was successful. But I and other residents in the building did not get their meals for last week. Nearly everyone here is elderly and/or disabled, so meal deliveries are critical. I also spent money on restaurant delivery that I wouldn't have otherwise spent as I hadn't been able to buy groceries to that point.

  Business Response

  Date: 03/10/2026

  We sincerely apologize for any inconvenience this issue may have caused. We have escalated the matter to our local delivery team, who will be addressing this issue with the driver. We appreciate your patience and understanding as we work to resolve this as quickly as possible.

  Customer Answer

  Date: 03/11/2026

  In addition to this response through the BBB portal, I received a phone call from UPS last night to further discuss the situation.  Their representative was courteous and responsive to the issues I have raised and has agreed to reimburse me my requested amount from missing my delivery of mom's Meals, which I had really needed on that day.  I am to receive a follow-up after they speak to their local team about the situation.  I think this outreach may have been made last night, but I was getting ready for bed and couldn't answer the phone in time.  At any rate, it appears they are taking this issue very seriously, and I hope to have the matter fully addressed for future deliveries to this building.

• Initial Complaint

  Date:02/15/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/2026, I contacted UPS delivery service and informed them that I would not be home on 2/13/2026 to receive a package that included EXTREMELY VALUABLE MEDICAL EQUIPMENT. I would have to sign for this package. I had important doctor appointments all day and needed to reschedule that delivery date. I decided to make a payment to the company of $11.99 for my package to be delivered on 2/14/2026, a day I knew I would be home all day. I made sure to do this in enough time, to make this change possible. Again, They charged me $11.99 to do this. They said that I would not be charged unless they decided to grant me this change. I see in my account that I was charged. YET, THE DATE I WAS SUPPOSED TO RECEIVE MY PACKAGE HAS COME AND GONE. I DID NOT RECEIVE ANYTHING! I cant get any information about WHERE MY PACKAGE IS, or WHAT HAPPENED TO IT. I made this change so that NONE OF THIS WOULD HAPPEN!Yet, here I am, DEALING WITH THE PROBLEM I PAID TO PREVENT. Something is very wrong with this picture. I cant even begin to explain how REMOVEDoff I am that I cant speak to someone at this company about the whereabouts of my medical device and HOW THEY COULD SREMOVEDTHIS UP SO BAD?! I DONT UNDERSTAND!I dont care about the money, all I want is my package that I paid to come on a day I knew I would be here to sign for it, just so it wouldnt be floating around somewhere like it is now. My problem is, I DIDNT GET WHAT I PAID FOR.

  Business Response

  Date: 03/10/2026

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.

  Customer Answer

  Date: 03/10/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/14/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number 1ZF0A2760303430640 was marked delivered on February 12, 2026 at 7:13 P.M. in REMOVED, REMOVED. The proof of delivery states Delivery Location: Locker. I have not received the package.I have checked the building mailroom, parcel lockers, leasing office, and surrounding areas. No locker notification was issued and building management has no record of a locker delivery for my unit (Apartment 601).Since February 12, I have contacted UPS multiple times. I have received conflicting explanations from different representatives regarding where the package was delivered, including references to locker delivery and other inconsistent statements. No definitive confirmation of delivery location has been provided.The package contains a government-issued drivers license. The potential misdelivery of official identification creates identity security concerns.I am requesting formal investigation, confirmation of the REMOVEDdelivery scan location, driver delivery notes, and immediate recovery or written acknowledgment of misdelivery.

  Business Response

  Date: 02/25/2026

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused

• Initial Complaint

  Date:02/14/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I have been a UPS customer, both receiver and sender, for decades. The interactions have, up until recently, been effective and efficient.Most recently, my experience with UPS has reflected a complete lack of professionalism and respect. In reference to two (2) packages, I received a your package is out for delivery notification for nine (9) consecutive days. The packages were not delivered and at the end of the day, I received a a delivery date will be provided when available notification. In reference to one (1) package, medication requiring refrigeration, the sender requested the package be returned as it was not delivered during the allotted timeframe, rendering the medication useless.The sender attempted to ship the medication once again and it was not delivered. In the event the medication is not received today, February 14, 2026, it will again be useless.I contacted customer REMOVEDdaily for four (4) days in an attempt to obtain assistance, to no avail. The customer REMOVEDrepresentatives all stated I would receive feedback from the local UPS office. That never happed. During my last call, after 40 minutes, most of them on hold, the call was suddenly dropped into an automated customer REMOVEDsurvey and REMOVED8:32 am today, I received a telephone call from REMOVED) stating to be a UPS representative on site locally to determine the whereabouts of the medication. REMOVEDdemeanor was rude, unprofessional, dismissive and irate. At 9:16 am, I again received a call from REMOVEDinquiring if I wanted to pick up the package or have it delivered. I stated I would like to have it delivered. I inquired if the other packages in question would be delivered as well and was told I dont know, I dont know if the driver will have time. REMOVEDup the phone as I was speaking. This experience is unacceptable. I wish to have the packages, items I have paid for, delivered to me.

  Business Response

  Date: 03/10/2026

  Thank you for contacting UPS. We sincerely apologize to the customer for any inconvenience caused.  
  
  We have been in contact with the customer regarding their concerns and have provided a resolution. Thank you for taking the time to bring the concern to our attention. We value the trust our customers place in REMOVEDand look forward to the opportunity to serve them again.

  Customer Answer

  Date: 03/10/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/13/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered 3 different packages from one company overseas. I am not home during the day for delivery. So they needed a signature and left a 'Sorry we missed you' notice. No problem, package was left the next day. Second package, same thing. This third package has been different. They left a note, which I signed and left. Which they ignored, and left a second note. Which I again signed. The third note, it says return to sender. this was not the case. If it was, why were the others delivered? I want the package or the import fees refunded.

  Business Response

  Date: 03/12/2026

  We apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via telephone as well as e-mail to provide them with our direct
  contact information so we can discuss their concerns further. Thank you.

  Customer Answer

  Date: 03/12/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  REMOVED-REMOVED

• Initial Complaint

  Date:02/12/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recycling with an Amazon Box and purchasing 2 other boxes, I shipped all items via The UPS store 7887 in REMOVED. REMOVEDthen turned the boxes over to UPS who in my opinion is now responsible for the boxes. Two boxes arrived and the third box is out there and nobody cares they just say FILE A CLAIM . Everyone I talk to says file a claim it should not be oh we lost it get money. $100 is not going to replace what has now been lost by UPS. I loss my mother and there were some of her items in there that are very sentimental to me and no value can be placed on that. I want my package returned to me. I want UPS to check there undeliverables and find my package. I dont want to be told Im going out of my way or be yelled at, because I want my belongings.The package is in REMOVEDShipment ID MMJP050ZQ42YD, tracking 1zHE93300347163065. Complaint reference CO349669854. This should not be the norm for UPS to its customers. I demand that customers shipping needs are treated with the utmost care and respect. I want my package delivered.

  Business Response

  Date: 03/10/2026

  We apologize for any problems the customer has experienced in this matter. We've reached out to them and provided details on their missing shipment. They may reach out to us if they have any questions.

  Customer Answer

  Date: 03/11/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/11/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPS lost another package 1ZB8F618YW87959752

  Business Response

  Date: 03/10/2026

  Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused. 

  Customer Answer

  Date: 03/10/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED