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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I dropped off a package at the UPS store on Friday Aug 6, 2024 at 9:08am I checked on the package 4 days later as the website shows UPS never received my package I have the receipt from the store.On Monday Aug 9, 2024 at 10am the UPS employee showed me that UPS NEVER picked up any packages from last Friday and still today the website shows they never received it.***********************************************Business response
09/12/2024
Thank you for customer's additional correspondence. ******************************************** are individually owned and operated franchise. Concerns regarding UPS Stores must be handled through the individual store or their corporate office. The customer has been provided with The *******************************************'s ******************** Office information. Also, their concern has been forwarded to their corporate office. A member from that group with contact customer directly.Customer response
09/12/2024
Complaint: 22262680
I am rejecting this response because:
The UPS manager sent me a rude defaming email.
Sincerely,
*******************Business response
09/12/2024
We thank the customer for their correspondence. The ********************** management team and drivers were advised of your concern. Their complaints about the service will be identified and reviewed with each team member involved. We again apologize for any inconvenience caused to the customer in this matter.Customer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I added a full wrap up in the MS **** document attached.Business response
09/16/2024
Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.Customer response
09/16/2024
Good Afternoon,This the email I received outside BBB channels:
Hello ****,
My name is ********, and I am reaching out to you from the Corporate Customer Relations ********************** at ********************. I wanted to address the concern you recently brought to the attention of Better Business Bureau (BBB).
I am sorry to hear your package containing artwork was received damaged. I would be happy to look into this matter for you. Unfortunately, the screenshot of the label was distorted and not legible to read the tracking number. Please provide the tracking number. Also, please provide the merchandise receipt or bid page for **** showing proof of purchase.
Once I receive that information I will be able to proceed with this investigation.
Sincerely,
Shonetta B
UPS Corporate Customer Relations
******************************************************************The attached PDF has the requisite information.
Very Sincerely,
***********************Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
To Whom It May Concern,I am filing a formal complaint against the UPS store located at ************************************* regarding a recent experience that has left me both frustrated and dissatisfied. On August 13, 2024, I shipped an item valued at $1,400 through UPS. Unfortunately, the item was lost during transit. Despite submitting all necessary documentation to UPS, I was only offered a reimbursement of $119, which is significantly below the actual value of the item.This reimbursement does not cover the full cost of the lost item, and I believe this is unfair given the circumstances. I relied on UPS to safely deliver my shipment, and in the event of loss, I expected to be compensated fairly for my loss. The offer of $119 is inadequate and does not reflect the items value or the trust I placed in UPS as a service provider.I respectfully request that this case be reviewed, and that I be reimbursed the full value of the item, $1,400. I believe this is a reasonable request given the circumstances and the documentation provided.Please respond within 14 days to confirm receipt of this complaint and to provide an updated resolution. If this issue is not satisfactorily resolved, I will consider escalating the matter through additional channels.Thank you for your attention to this matter.Business response
09/16/2024
The UPS Store is an individually owned and operated franchise. The customer has been provided with The *******************************************'s ******************** Office information. The customer's concern has been forwarded to The UPS Store's Corporate Office for an investigation. Their corporate office will communicate directly with the customer.Customer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a package from tones by coco it was shipped via ups. They claim they attempted to deliver my package. They never came to my house, left a door tag or attempted delivery. This is the 2nd time theyve done this in a week. I was home all day so I know for a fact they didnt come. Ive reported this to the business each time with no resolve. I would also like to add this package required no signature so it was no reason they shouldnt have left the package.Business response
09/05/2024
Thank you for taking the time to bring the concern to our attention. We sincerely apologize for any inconvenience the customer has experienced in this matter. A representative from our Corporate Office has reached out to the customer directly via e-mail so we can discuss their concerns further. We appreciate customer for giving us an opportunity to understand this situation and address the issue. Thank you!Customer response
09/05/2024
Complaint: 22209537
I am rejecting this response because: no one has emailed me regarding this complaint.
Sincerely,
Chacara ********Business response
09/05/2024
We sincerely apologize for all the inconvenience caused. A representative from our Corporate Office indeed reached out to the customer via e-mail and offered assistance. We also received a response from the customer. We will continue to provide assistance and will prevent the same situation from happening again in the future. Thank you!Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Chacara ********Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I would like to report the highly violent and unprofessional manner a driver was treating pedestrians and other drivers while on duty. This happened today, Wednesday August 28 at 1:30pm. The driver was parked near ********************************* and was blocking the entire driveway. A government truck was blocked as well as my vehicle as I was picking up my child for an appointment. The ups driver refused to move and cursed at the other drivers that he was blocking. He jumped out of his vehicle and threatened myself and the government worker. The tag number on the ups truck was Maryland Tag 5ey-3057 MD The driver was a black male, about 59, fade style haircut with a rat tail in the back. This was a very scary and dangerous experience for myself and my child. Police were also calledBusiness response
09/09/2024
Thank you for contacting UPS. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. We apologize for any inconvenience the customer has experienced in this matter.Customer response
09/09/2024
Complaint: 22209256
I am rejecting this response because:No Tracking number was involved.
If someone read my actual complaint, they would know this was an encounter on a public street with a very hostile driver.
Sincerely,
***************************Business response
09/10/2024
We thank the customer for their additional correspondence. The customer's concerns have been documented appropriately. UPS will continue to work diligently to find a resolution that satisfies the customer.Customer response
09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
UPS was also a big catalyst to causing a riff between my bank and I. UPS was in charge of sending a new bank card, but my card was thrown in another location (UPS 1z87697f1312271620). My current card was expiring and my whole information could have been hacked or stolen. I didn't even know UPS was delivering. I consistently checked my mailbox and ***** never told me who delivered or where they put it. I was thinking **** the whole time. ***** didn't even give me a tracking number to see proof of delivery. I later learned after dealing with another organization that UOS had my package. I was charged extra fees and it was supposed to be an expressed emergency delivery.. When I checked the proof of delivery, no image showed. I later got the second package that was sent in which they kept trying to charge me. This one was sent correctly to my door. I had to wait over 2 weeks. ( 3rd one I'm not sure where it went). I found out, the first card that was sent emergency express was thrown somewhere else near the entrance of my building. I wasnt even aware it was placed here. I was looking in my mailbox. 1. This package was supposed to be delivered to my door. Our building has no doorman, the super doesn't live here. Packages are stacked in the entrance like a warehouse. It's a fire hazard, destroys aesthetics of the building, blocks mailboxes, and is unsafe especially for what I was having delivered. The fact I didn't even know UPS was delivering this item makes it worse. When I went to check where it was put on the picture I finally found after doing some digging, it was gone. This caused a big issue and my accounts were closed. In addition when I tried to get information about which UPS location was handling my deliveries, I had a lot of trouble. It was like some huge mystery. This is not acceptable.Business response
09/05/2024
Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.Initial Complaint
08/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have complained to UPS dozens of times and I was told multiple times this would not happen again, it gets better for about a month then it starts happening again , the UPS driver is delivering my packages inside my mailbox, my mailbox is 1/4 of a mile from my house, they get paid to deliver items to my home and they dont do it, it even states on the ordering information and directions to deliver items to my front door, I want the number to UPS main corporate office, I will he filing criminal charges against UPS it is a federal crime for this company to get inside my mailbox, I want a supervisor to contact me immediately ************. Or ************, I'm done playing their games and I want action...Business response
09/09/2024
We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was supposed to receive a delivery from UPS. A few minutes AFTER the delivery time on their website I checked the website and saw a that it said "Missing or Incorrect" address information. There was a great number of ways they could have handled this without delaying my package and costing me money. Instead UPS decided the best route to take was to inconvenience the person the package was going to. UPS had my phone number, I confirmed it was provided to them by the shipper. UPS confirmed the SAME driver that delivered TWO other packages to me today is the driver that "reported the error" it would have been easy to have them contact me and simply ask. Seeing as the ONE character was different. At least that is their claim. I also received another package from ***** from the same shipper today and the address was correct. I honestly believe the driver forgot that package when he came to my door and just said that so he did not have to come back. Thats the only logical thing I can think of.Business response
09/05/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was trying to return an item to Amazon using UPS pickup. The UPS driver picked up the correct package but put a wrong label on it. I called UPS the date it was picked up and requested them return this package to me. But after a week, it was delivered. I contacted UPS and Amazon, both told me to contact the other.Business response
09/05/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.Initial Complaint
08/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Delivery stated to need signature and will be delivered on 8/26 and 8/27 between 3:15-6:15, both times showed up early and did not have anyone available to sign for it. I am missing over $2500 worth of items from ******* to be used for work and may have to call off due to not having items delivered at the stated time and UPS will not provide me with any alternatives.Business response
09/05/2024
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.
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Contact Information
55 Glenlake Pkwy NE
Atlanta, GA 30328-3474
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9,768 total complaints in the last 3 years.
3,061 complaints closed in the last 12 months.