Complaints
This profile includes complaints for United Parcel Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,680 total complaints in the last 3 years.
- 3,463 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No Forward Movement of Package sent days ago, only indicating lable created and accepted into system. There should've absolutely been forward movement days later. Can't get anyone live person at UPS call center and UPS Store also agrees something is not right with this shipment and should show forward movement in UPS Track at this point. Tracking # 1z4283670338732875Customer Answer
Date: 12/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
From:REMOVED, sans-serif;"> mark million <REMOVED>
Sent: Tuesday, December 16, 2025 5:59 PM
To: info <REMOVED>
Cc: The UPS Store <REMOVED>
Subject: Fw: You have a New Message from BBB Serving REMOVED, REMOVED& NE REMOVED, Complaint #REMOVEDEXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
Please Close Out this Complaint as Resolved Satisfactory, the UPS REMOVEDwas delayed posting while enroute and the package arrived sucessfully today as scheduled. Thanks, Mark REMOVED
----- Forwarded Message -----
From: Better Business Bureau <REMOVED>
To: "REMOVED" <REMOVED>
Sent: Friday, December 12, 2025 at 04:23:27 PM MST
Subject: You have a New Message from BBB Serving REMOVED, REMOVED& NE REMOVED, Complaint #REMOVED
REMOVEDpt; padding: 0in; text-align: left;"> 
REMOVEDin; width: 0.908in;">Better Business Bureau
BBB PROVIDES A SERVICE THAT REMOVEDETS
TRUST IN YOUR BUSINESS&BRANDREMOVEDpt REMOVEDpt 37.5pt; font-stretch: normal; text-align: left;"> Company: United Parcel Service
Consumer: MILLION, REMOVED
This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #REMOVED.
Please click on the link below to access BBB's REMOVEDSystem to read this message.
Go to: REMOVED
Enter Code: 8291958586ADD
This is a no-reply e-mail. Replies to this message are not monitored or answered. If you have any further questions or concerns, please contact the BBB representative assigned to your complaint in the above link.Please be sure to monitor your spam/junk/promotional folders for any future communications from BBB.
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REMOVEDin; width: REMOVEDin;">Initial Complaint
Date:12/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a new hybrid memory foam queen mattress, weight 75 pounds, made by INFOIA, and fulfilled by REMOVEDThe mattress was supposed to be delivered to me at REMOVEDMy phone number was included on the UPS website as REMOVED.The driver drove the package around my neighborhood for hours from 10am-4:45pm with a delivery no later then by 5:REMOVED4:45 the UPS website said it would not be delivered due to a "Non existent address", it turns out that UPS changed the address from COURT to STREET and made no attempt to call me, made no attempt to REMOVEDthe proper address. The delivery attempt was cancelled by the driver. After being on hold three time with UPS in REMOVED, the local UPS center in REMOVED, called me at 5:31-5:35pm, a rude female supervisor on her speaker phone, said it was not the drivers fault, I asked WHEN can I expect my order, and she rudely stated that she would call me back in 15min after she needed a "Cooling off period", that call never came from the rude REMOVEDI am sleeping on the floor, since I have no mattress and no response from UPS as to when I will get my $500.00 mattress by an unprofessional driver and its supervisor, too lazy to call me or make any attempt to verify my address which was correct on the package.Business Response
Date: 12/11/2025
Thank you for contacting us. We sincerely apologize for the frustration the customer experienced. A manager from our REMOVEDoffice has contacted the customer and resolved his concerns.Customer Answer
Date: 12/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. REMOVED
REMOVEDpx; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(250, 248, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UPS Corporate Customer Relations contacted me right away and will be handling this matter to include restitution and employee awareness.I appreciate his quick response and being receptive as well as proactive.
Amazon could learn a lot from UPS.
Sincerely,
REMOVEDInitial Complaint
Date:11/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second instance in which the delivery personnel has delivered my valuable package to the wrong address. My business name is clearly indicated in two lines of the receiving address. I requested a signature for my package, and it was delivered and signed by an unknown individual. Why must I go knocking on the doors of others to locate my package when it is your responsibility to deliver it to the correct address, which should be impossible to overlook if you actually read the recipient's address? My package was opened by the neighbor too! This has been a terrible experience. This was after receiving a call from UPS last time when it was delivered to wrong address. Please address this issue to the local facility or the delivery personnel and I only hope it does not happen again in the future.Business Response
Date: 12/19/2025
Thank you for bringing this matter to UPSs attention. We are currently reviewing the customers concern to ensure a proper resolution. The customer will be contacted today. We sincerely apologize for any inconvenience this may have caused.Customer Answer
Date: 12/19/2025
Complaint: 24185709
Yes, this tracking number is accurate, and same problem occurred a few months back as well. It is noted that the package was delivered to the neighboring business (they were delivered to a beauty salon), and I was able to collect it on both occasions after it was opened by them. Almost a month has elapsed, and I am at a loss as to how you can send a driver to locate the package. I urge you to speak with the driver who repeatedly makes this mistake, and I hope this does not happen again in the future, as I cannot choose the shipping company when I order items online. Thank you.
Sincerely,
REMOVEDBusiness Response
Date: 12/19/2025
We sincerely apologize for any inconvenience the customer may have experienced regarding this matter. A representative from our Corporate Office has contacted the customer to address the concern. The customer was provided with a explanation and assistance regarding his issue. Thank you.Customer Answer
Date: 12/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some Jewelry through a company which used UPS to ship the items. The tracking number is 1ZH93W200328337804 . The item showed "delivered". I reached out and opened a clain to UPS letting them know I never received this items, although it stated "delivered" with a picture . There are 3 duplexes that look similar. I inquired if the delivery driver delivered it to the write address and I was informed of nothing. I asked all my neighbors and I was informed no one saw the package. I opened a case with UPS and the cliam was closed and I was not informed of "why". The only email I received was asking me to check my surroundings which I did and found no package. I also want to add that I have a security system around my house. This package contained my wedding acceserries costing over REMOVEDmy claim. I am very dissappointed in the UPS team of how this was handled.Business Response
Date: 12/18/2025
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.Customer Answer
Date: 12/18/2025
Better Business
I will be waiting for the company to contact me as promised until I am satisfied with a resolution.
Sincerely,
REMOVEDInitial Complaint
Date:11/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
UPS has repeatedly delivered my packages to the wrong address. I live at REMOVEDand yet the packages are being delivered to REMOVEDThis is unacceptable. The entire job of UPS is to deliver packages to the correct address and they have failed to do that. And yet, when I call customer REMOVED, I am assured that "this will not happen again". But it does...Business Response
Date: 12/19/2025
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.Customer Answer
Date: 12/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. After I made this complaint the local UPS office reached out to me to apologize for their mistake. Will see if they can get things right in the future. I am expecting a package today.
However, the customer REMOVEDin the REMOVEDis lacking. They acted like they could not contact the local office but then they actually did. Lame.
Sincerely,
REMOVEDInitial Complaint
Date:11/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company: United Parcel Service (UPS)Tracking Number: 1Z0225EG0200030011 Claim Number: C-0334055247 Amount Requested: $3,250.00 Description of Problem:UPS accepted a package containing legally compliant hemp product (Farm Bill compliant THCa) valued at $547.00 for delivery to my home address. UPS lost the package in transit. I submitted a loss claim with all required documentation, including proof of payment, proof of value, non-delivery evidence, and tracking information.UPS has now denied or closed my claim three separate times without providing:Proof of delivery GPS scan data Driver release information Any documentation showing the package reached my address UPS simply marked the claim closed but never gave a legitimate reason for denial. I did not receive the package, no neighbors received it, and UPS has provided zero evidence to support their refusal to REMOVEDa micro-business owner, the loss of this package caused significant financial harm, including:Product loss: $547 Lost resale revenue: $1,500$1,800 Loss of customers and reputation damage Business interruption and inventory shortage Time and costs spent resolving the issue My damages total $3,250, which is reasonable and supported by documentation.UPSs repeated denial of my claimwithout evidence, explanation, or proper investigationis unacceptable and has directly harmed my business.Desired Resolution:I am requesting payment of $3,250.00 to cover the lost package value, lost business revenue, and costs associated with UPSs failure to deliver my shipment and refusal to honor the claim.Attachments I Can Provide Upon Request:Proof of payment Product invoice and value Tracking screenshots UPS denial messages (3)UPS chat transcripts Written statement of non-delivery Customer complaint messages Business documentation showing losses I am asking for UPS Corporate to review this case properly and issue the reimbursement owed.Business Response
Date: 12/18/2025
Thank you for bringing this concern to our attention. We deeply regret any inconvenience or frustration caused by this experience. Our office reached out to customer via phone on 12/18/2025 to resolve this matter and was unable to reach them. A member of our team will follow up with email to discuss the details of their concerns.We appreciate their patience as we work to resolve this matter.Customer Answer
Date: 12/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My perishable shipment (Tracking 1Z46YR790398545346) has been willfully destroyed by UPS due to a four-day administrative 'Fraud' hold in REMOVED. The hold was triggered by a scanning error (old label 1Z7VF7540396027729) that UPS management has refused to correct, despite 7 calls, 3 emails and a formal executive escalation. We formally escalated this history to UPS Corporate Customer Relations via email on 11/14/2025, demanding supervisor contact, but received no response. The package is now spoiled. This single failure cost us a full day of business (our 'Fish Friday' orders) and is part of a severe, chronic pattern of negligence that has cost our two-year-old business over $2,513.64 in the last REMOVEDdelayed since March 2025, forcing us to re-ship products at double the cost to save our customer reputation. This recurring failure led to InsureShield (a UPS sister company) denying us shipping insurance due to the sheer volume of losses.SPOILED (4-day hold),1Z46YR790398545346,Held in REMOVEDunder a Fraud Investigation. Perishable contents are ruined. I am both the Shipper and Receiver. ,Claim Pending Administrative Error:, 1Z7VF7540396027729,"Hold caused by the handler scanning this expired, old label instead of the active, paid-for label (above). UPSs failure to physically re-scan the correct label has destroyed the goods. ",Loss: Full value of goods $372.50 (The shipping/the value of goods including the $60 16x16 insulated cooler used to ship between us and our manufacturer). Due to limited characters I don't have enough space to list the other shipments that we've had to eat the cost on due to UPS frequent delays. We understand that they have listed in their terms and conditions they don't cover perishable items but some of these occurrences has occurred consecutively to the same customer (as a reship).Business Response
Date: 12/17/2025
We apologize for any inconvenience this issue may have caused. We have contacted the customer to provide details regarding the shipment as well as our claims policy for perishable food items. We are actively working with them to reach a resolution in this matter.Customer Answer
Date: 12/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 19th I mailed a package from this store. It was lost and to this date it has not been found, I have been trying to get a refund for the shipping and the cost of the keys that were lost. I just get the run around, no one returns my call and I have emailed, called and text. When I call they say they have to contact corporate and will call me back. I would like to just get the reimbursement and finish up with themBusiness Response
Date: 12/17/2025
Thank you for notifying UPS of this concern. Please allow us to research our
customers concern for a resolution. The customer will be contacted today. We
sincerely apologize for any inconvenience caused.Customer Answer
Date: 12/17/2025
Complaint: 24152392
I am rejecting this response because: They always give me the run around and never get back to me with a solution. obviously since this has been going on since May
Sincerely,
REMOVEDBusiness Response
Date: 12/17/2025
Thank you for your additional correspondence. As a representative from our Corporate
Office, I have personally attempted to contact our customer. They have also
been provided with my direct contact information and invited to contact me
directly should the need arise.Customer Answer
Date: 12/18/2025
Complaint: 24152392
I am rejecting this response because: This is the same run around that I have been getting since May. No one want to take the responsibility to issue a refund, they are eager to take your money but it take an act of congress to get a refund
Sincerely,
REMOVEDInitial Complaint
Date:11/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased $171 of pottery from EFOrchids-DelandFL on October31, 2025. Employee packed 4 pieces of potterybobble wrapped everything Wrote Fragile on all 4 sides of package. I took to Staples in REMOVEDFL to ship. Paid $30 and requested insurance of amount spent. Shipped to my husband REMOVED, REMOVEDon Sunday November 2. Tracking 1ZA9V8970303274819 As I was still I. REMOVED. Upon receipt package was severely damaged. UPS delivery said to file claim. I did this on 11/10. Next day UPS driver picked up box for research of where box was damaged. UPS now denies claim due to incorrect packaging which was done by experts. They are trying to get out of reimbursement.Business Response
Date: 12/15/2025
We sincerely apologize for any difficulties the customer has experienced regarding this matter. We have contacted them directly and shared details of the steps being taken to resolve the issue. Additionally, we have provided our contact information should they have any further questions or require additional assistance.Customer Answer
Date: 12/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVEDInitial Complaint
Date:11/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a high value package from REMOVEDand it was shipped through UPS, paid for overnight delivery, and the package was delayed for over a week with no explanation. Every time I called UPS for an update, I was told we dont know whats wrong or contact REMOVEDand have them file a claim. Only after I asked to speak to a supervisor was I finally told that REMOVEDhad allegedly instructed UPS to hold my package until a specific date ( Nov 20th).This is unacceptable for a company handling expensive and time sensitive shipments. There was no proactive communication, and no one could tell me what was happening until I escalated the issue. I expect better transparency and customer REMOVEDfrom REMOVED, and I am seeking a full explanation and accountability for this delay.Business Response
Date: 12/16/2025
Thank you for notifying UPS of this concern. Please allow us to research our customers concern for a resolution. The customer will be contacted today. We sincerely apologize for any inconvenience caused.Customer Answer
Date: 12/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Sincerely,
REMOVED
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